Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Fire alarms going off at all hours of the night beg the question, "When you built this place, did you not realize that people rent hotel rooms to sleep in them?" As if this wasn't absurd enough the front desk staff tell me this has been going on for years and the owners refuse to fix it. Window locks don't work on ground floor rooms, there is no air conditioning and the place is adjacent to nothing. East Indian food in restaurant tastes like curry mixed with soil.
University of Hertfordshire is within a 5-minute walk of Mercure Hatfield Oak while other popular sites like The Galleria are within a mile (2 km). This 85-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served weekdays for a fee.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and desks are other standard amenities. Housekeeping is available on request.
Guests of Mercure Hatfield Oak enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include laundry facilities, a water dispenser, and a banquet hall.
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Fire alarms going off at all hours of the night beg the question, "When you built this place, did you not realize that people rent hotel rooms to sleep in them?" As if this wasn't absurd enough the front desk staff tell me this has been going on for years and the owners refuse to fix it. Window locks don't work on ground floor rooms, there is no air conditioning and the place is adjacent to nothing. East Indian food in restaurant tastes like curry mixed with soil.
