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Galaxy Hotel Iraklio

5.0 out of 5.0

Recent guest reviews

Beautiful hotel with bus stop and hop on and off tour bus right on the corner. My car was parked for me at no charge. Very clean and contemporary. Rooms are a bit small.

The staff is very friendly and the service is good. The triple room is a bit small for three people. For the location, it is not close to the airport, pier nor the old town. Around 15 minutes walk to the main sight seeing area. But for the price we paid, I am happy enough with what I got.

The staff was very friendly and accommodating. The breakfast at the hotel was also really good! I would recommend staying at this hotel. Please note though, that this hotel is about a 10 to 15 min walk to center city.

Everything was perfect include breakfast. Small issue with street parking.

I spent a weekend at the Galaxy - and from check-in till check-out I was pleasantly surprised again and again by the friendliness and helpfulness of all staff members. I will very gladly return!

Great staff. The whole city is walkable from the front door, staff was truly wonderful, and breakfast each morning was delicious.

Excellent staff, room, location and enities! Very helpful with taxi services and porter help.

Highly recommend this hotel for a stay in Heraklion - the decor is upscale and modern. There is a great pool area, restaurant, and gym. While not in the city center, it is an easy walk or ride away. Also, the hotel is a little closer to the Palace of Knossos, which is a key tourist site.

I had booked a room for 2 nights to start my 2 week tour of Crete. My 1st flight from the U.S. was delayed, causing me to miss my connecting flights. Getting to Crete 24 hours later, I missed my 1st night's reservation. The staff was kind enough to upgrade me to an executive suite! Very clean, comfortable rooms. Awesome breakfast buffet!

Galaxy was a simply beautiful hotel. The amenities were plentiful: the lounges were relaxing, the pool was gorgeous, and their business area has everything one would need. The staff was helpful and on-point. They also left for us a large bottle of water, a bottle of wine, and various fruit to welcome us to our room. The in-room dining was also very good! It is only about a 15 minute walk to the shopping/dining area of Heraklion from the hotel. This was very convenient and made the stay even better. Also, the surrounding area of the hotel is also very nice if you don't want to venture far. We only stayed for one night but were very happy with our stay.

Very nice. Staff was quite friendly, hotel room was comfortable and clean.

Real nice hotel. Real nice staff. Perfect location be Cause it is not in the middle of congestion but it is close enough to walk every place

This is a great hotel and the deal (off-season notwithstanding) was excellent. The hotel restaurant, Per Se, provided a great meal and the wines available are very good -- though a bit pricey from the taverna point of view. The room was absolutely perfect, no wear and tear, quiet, and clean. The staff was uniformly outstanding and professional. The only downside is that the location is a ten minute walk from the main section of town, but it was a minor issue. We were concerned that Iraklion was not the ideal place to be on Crete for our long weekend, but it proved to be a great off season choice. Besides the hotel being wonderful, there were many dining choices and the city itself has a vast pedestrian-only section. This was not the case in the more traditional seaside tourist locations that we visited, which were largely boarded up for the winter.

Location near downtown provides easy access to city center and more quite stay.

Hotel was closely located to the airport. The room was comfortable and clean. Service was standard. Breakfast was lovely.

Check-in and check-out were okay. Staff was helpful Rooms were small and towels had bad smell Good location

This is NOT a 5 star hotel in anyone's imagination. It is a total rip off and I would not have booked it if it had been rated properly. The location sucks and the room was so noisy I could not sleep. When I complained we were told we could have a room facing the road. Their attitude was we have your money and you can leave if you are not happy. No one should go here if they know quality and service. I have stayed at good hotels all over the world and this is a 3 star at best and only in relation to Crete not in relation to the rest of the world. The picture in the web site is misleading to say the least. I lost three days that were already paid rather than stay in this place

Stayed here a night and had great service from the staff. Made the mistake of trying to drive in Iraklio and after finally finding the hotel after getting lost in the city, the staff was more then helpful and nice with helping us feel welcome on Crete. They also helped us get oriented so that when we left we'd be able to get where we were going when we left. The room and hotel itself was nice, clean, and comfortable.

For the price, can't do much better in Heraklion. The room was clean and nice, and our stay included breakfast which was quite good. The service was friendly and responsive. The only down side was that the hotel location - the surrounding neighborhood is not at all exciting and the hotel is located just outside the city walls which is not very convenient if you're in Crete to sightsee, but it is on the way to the Palace of Knossos.

This hotel is a very pleasant place to stay. The rooms were quite spacious and very comfortable with all the mod cons including computer access. The breakfast was very generous and all the staff very helpful. The restaurant was also good. It is a 15 minute walk down to the centre of town which was a slight inconvenience.

75 Dimokratias Ave Heraklion Crete Island

Hotel highlights

  • Walking distance to Heraklion Archaeological Museum
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking

Heraklion Archaeological Museum is a short stroll from Galaxy Hotel Iraklio, and other popular attractions like Natural History Museum of Crete are within a mile (2 km). This 127-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi. It's in central Heraklion and also a short walk from Manos Hatzidakis Theatre and Public Gardens of Iraklion.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at the hotel's 2 onsite restaurants: Per Se Lounge specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner; Vetri Restaurant offers relaxing pool views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 127 soundproofed rooms feature balconies or patios, minibars, and free international calls. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night, and bathrooms offer jetted tubs, hydromassage showers, hair dryers, and designer toiletries. Free long-distance calls, free local calls, and free bottled water are other standard amenities.


Property features

Guests of Galaxy Hotel Iraklio have access to an outdoor pool, a 24-hour health club, and a spa tub. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for EUR 25 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and 9 meeting rooms.

Room options

Superior Triple Room, City View

Queen 1 | Twin 3 | Sleeps 3

Executive Suite, 1 Bedroom, Non Smoking, Jetted Tub

King 1 | Twin 2 | Sleeps 4

Executive Room, City View

Queen 1 | Twin 2 | Sleeps 3

Superior Room, Allergy Friendly, City View

Queen 1 | Twin 2 | Sleeps 2

Guest reviews for Galaxy Hotel Iraklio

Everyone (7) Couples (12) Business (1) Family (4) Other (2)
5
Everyone

Beautiful hotel with bus stop and hop on and off tour bus right on the corner. My car was parked for me at no charge. Very clean and contemporary. Rooms are a bit small.

By , from Delaware, USA on Oct 5, 2017

Review comment responded on Oct 8, 2017

Dear Rhonda, Thank you for taking the time to share your valuable feedback about your recent stay at the Galaxy hotel Iraklio! We are deeply touched by your kind comments. It is very important for us to make you feel like home and to provide a perfect guest experience that will create beautiful memories and unique moments. We are looking forward to welcoming you again in the nearest of futures when your trips bring you back to Crete! Sincerely, Nikos Martimianakis - Guest Relations Executive

4

nice staff

Everyone

The staff is very friendly and the service is good. The triple room is a bit small for three people. For the location, it is not close to the airport, pier nor the old town. Around 15 minutes walk to the main sight seeing area. But for the price we paid, I am happy enough with what I got.

By , from Hong Kong on Aug 17, 2017

Review comment responded on Aug 20, 2017

Dear Anna, Thank you so much for taking the time to share your recent experience at the Galaxy hotel Iraklio! We are happy to read that you overall enjoyed the time spent in our premises and we feel really glad to read your positive impressions about our services and staff. Looking forward to welcoming you back soon! Yours sincerely, Nikos Martimianakis - Guest Relations Executive

5

great hotel and very friendly staff

Everyone

The staff was very friendly and accommodating. The breakfast at the hotel was also really good! I would recommend staying at this hotel. Please note though, that this hotel is about a 10 to 15 min walk to center city.

By , from B on Jun 28, 2017

Review comment responded on Jul 15, 2017

Dear Sarah, Thank you so much for taking the time to review our property and for giving us a perfect rating. Offering a unique holiday experience to our guests is our passion and always aim to provide the highest quality standards and a highly personalized service. We really hope to have the chance to welcoming you back soon! Yours sincerely, Nikos Martimianakis - Guest Relations Executive

5

nice hotel some walking to the beach

Everyone

Everything was perfect include breakfast. Small issue with street parking.

By on Apr 21, 2017

Review comment responded on May 3, 2017

Dear Valued guest, We would like to thank you for choosing Galaxy hotel Iraklio on your recent stay in Crete. We are glad to hear that you overall enjoyed your stay with us and looking forward to welcoming you back in our hotel very soon. Sincerely, Nikos Martimianakis - Guest Relations Executive

5

very pleasant surprise!

Everyone

I spent a weekend at the Galaxy - and from check-in till check-out I was pleasantly surprised again and again by the friendliness and helpfulness of all staff members. I will very gladly return!

By , from Neu-Isenburg on Feb 24, 2017

Review comment responded on Feb 27, 2017

Dear Mr Juergen, We would like to thank you for taking the time to share with us such a wonderful review regarding your recent experience in the Galaxy hotel! We are very happy to hear that our staff and service met your needs and expectations and we are really glad to read that your stay with us was a memorable one. We really look forward to welcoming you back soon! Sincerely yours, Nikos Martimianakis - Guest Relations Executive

4

close to everything in heraklion

Everyone

Great staff. The whole city is walkable from the front door, staff was truly wonderful, and breakfast each morning was delicious.

By , from Chicago on Sep 29, 2016

Review comment responded on Sep 30, 2016

Dear Nik, Thank you for choosing our hotel on your recent stay in Crete and your valuable comments about our wonderful staff. We are glad to hear that you enjoyed also our breakfast. It was a pleasure to have you as our guest and we look forward to welcoming you again in our hotel. Sincerely, Sintija Keisa - Guest Relations Executive

5
Everyone

Excellent staff, room, location and enities! Very helpful with taxi services and porter help.

By on Sep 8, 2016

Review comment responded on Sep 13, 2016

Dear guest, We would like to thank you for your valuable feedback about your stay in Galaxy hotel Iraklio! Thank you very much for your kind words towards our staff and the hotel. We hope that overall you enjoyed your stay with us and we look forward to meeting you again in our hotel. Best regards, Sintija Keisa - Guest Relations Executive

5

great, modern, business hotel

Couples

Highly recommend this hotel for a stay in Heraklion - the decor is upscale and modern. There is a great pool area, restaurant, and gym. While not in the city center, it is an easy walk or ride away. Also, the hotel is a little closer to the Palace of Knossos, which is a key tourist site.

By on Oct 9, 2015

5

awesome vacation

Couples

I had booked a room for 2 nights to start my 2 week tour of Crete. My 1st flight from the U.S. was delayed, causing me to miss my connecting flights. Getting to Crete 24 hours later, I missed my 1st night's reservation. The staff was kind enough to upgrade me to an executive suite! Very clean, comfortable rooms. Awesome breakfast buffet!

By on Aug 26, 2015

5

beautiful hotel

Couples

Galaxy was a simply beautiful hotel. The amenities were plentiful: the lounges were relaxing, the pool was gorgeous, and their business area has everything one would need. The staff was helpful and on-point. They also left for us a large bottle of water, a bottle of wine, and various fruit to welcome us to our room. The in-room dining was also very good! It is only about a 15 minute walk to the shopping/dining area of Heraklion from the hotel. This was very convenient and made the stay even better. Also, the surrounding area of the hotel is also very nice if you don't want to venture far. We only stayed for one night but were very happy with our stay.

By on Oct 15, 2014