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Recent guest reviews

The reception staff was excellent. Very professional and polite.

One of the most comfortable nights sleep I’ve had. The hotel staff was great, and the breakfast spread was impressive

Nice central location near the airport and the city center, plenty to see and do in Heraklion. Great breakfast included.

Nice central location. Easy excess to town, airport and port.

Great location - easy walk to city center, great breakfast included, great staff

Lives up to its 5 star reputation. Very nice experience with friendly and helpful staff. Would definitely recommend it and hope to get back there if the opportunity presents itself

Beautiful hotel with bus stop and hop on and off tour bus right on the corner. My car was parked for me at no charge. Very clean and contemporary. Rooms are a bit small.

The staff is very friendly and the service is good. The triple room is a bit small for three people. For the location, it is not close to the airport, pier nor the old town. Around 15 minutes walk to the main sight seeing area. But for the price we paid, I am happy enough with what I got.

The staff was very friendly and accommodating. The breakfast at the hotel was also really good! I would recommend staying at this hotel. Please note though, that this hotel is about a 10 to 15 min walk to center city.

Everything was perfect include breakfast. Small issue with street parking.

I spent a weekend at the Galaxy - and from check-in till check-out I was pleasantly surprised again and again by the friendliness and helpfulness of all staff members. I will very gladly return!

Great staff. The whole city is walkable from the front door, staff was truly wonderful, and breakfast each morning was delicious.

Excellent staff, room, location and enities! Very helpful with taxi services and porter help.

Highly recommend this hotel for a stay in Heraklion - the decor is upscale and modern. There is a great pool area, restaurant, and gym. While not in the city center, it is an easy walk or ride away. Also, the hotel is a little closer to the Palace of Knossos, which is a key tourist site.

I had booked a room for 2 nights to start my 2 week tour of Crete. My 1st flight from the U.S. was delayed, causing me to miss my connecting flights. Getting to Crete 24 hours later, I missed my 1st night's reservation. The staff was kind enough to upgrade me to an executive suite! Very clean, comfortable rooms. Awesome breakfast buffet!

Galaxy was a simply beautiful hotel. The amenities were plentiful: the lounges were relaxing, the pool was gorgeous, and their business area has everything one would need. The staff was helpful and on-point. They also left for us a large bottle of water, a bottle of wine, and various fruit to welcome us to our room. The in-room dining was also very good! It is only about a 15 minute walk to the shopping/dining area of Heraklion from the hotel. This was very convenient and made the stay even better. Also, the surrounding area of the hotel is also very nice if you don't want to venture far. We only stayed for one night but were very happy with our stay.

Very nice. Staff was quite friendly, hotel room was comfortable and clean.

75 Dimokratias Ave Heraklion Crete Island

Hotel highlights

  • Close to Heraklion Port
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Galaxy Hotel Iraklio places you within a 15-minute stroll of popular sights such as Venetian Walls and Heraklion Archaeological Museum. This 127-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Per Se Lounge specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner; Vetri Restaurant offers relaxing pool views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

26-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Espresso makers, laptop-compatible safes, and phones are also available.


Property features

At Galaxy Hotel Iraklio, guests enjoy an outdoor pool, a 24-hour gym, and a steam room. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 25 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and coffee/tea in a common area.

Room options

Superior Room, Pool View

1 Queen Bed | 2 Twin Beds | Sleeps 2

Economy Double or Twin Room

1 Queen Bed | 2 Twin Beds | Sleeps 2

Superior Triple Room, Pool View

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Superior Double or Twin Room, City View (Business)

2 Twin Beds | Sleeps 2

Guest reviews for Galaxy Hotel Iraklio

Everyone (13) Couples (4) Family (1) Other (1)
5
Family Partner Couples

The reception staff was excellent. Very professional and polite.

By on Sep 23, 2019

Review comment responded on Sep 24, 2019

Thank you very much for your good feeback

5
Everyone

By on Aug 10, 2019

Review comment responded on Aug 11, 2019

Thank you for very much for your excellent rating!

5
Everyone

One of the most comfortable nights sleep I’ve had. The hotel staff was great, and the breakfast spread was impressive

By on Jan 2, 2019

Review comment responded on May 8, 2019

Thank so much for the excellent rating and your kind comments!

5
Everyone

Nice central location near the airport and the city center, plenty to see and do in Heraklion. Great breakfast included.

By on Oct 4, 2018

Review comment responded on Oct 26, 2018

Dear Valued Guest, Thank you for your wonderful review! We are delighted to read your complimentary feedback for the excellent food during breakfast. Please rest assured, we will share your comments with the entire team. In the meantime, we look forward to welcoming you back to The Galaxy Hotel Iraklio very soon.

3
Everyone

Nice central location. Easy excess to town, airport and port.

By on Aug 16, 2018

Review comment responded on Aug 17, 2018

Dear Valued Guest, Thank you so much for your review! We’re glad that you enjoyed your stay with us, our locationand overall hospitality. Thank you again for recommending us, we would love to have you back with us in another visit! Sincerely,

5

heraklion

Everyone

Great location - easy walk to city center, great breakfast included, great staff

By , from Charlotte, NC on May 8, 2018

5

excellent hotel in crete

Everyone

Lives up to its 5 star reputation. Very nice experience with friendly and helpful staff. Would definitely recommend it and hope to get back there if the opportunity presents itself

By , from Chicago on Jan 10, 2018

Review comment responded on Jan 15, 2018

Dear valued guest, Thank you so much for your kind review and the excellent rating submitted on Expedia! We are glad to know that you had a truly upscale five star experience and that you most enjoyed our delicious buffet breakfast and our dedicated staff. It is also a big honour for us recommending Galaxy hotel as a top notch choise for a brilliant stay in our city and we really hope to the pleasure of welcoming you back very soon! Sincerely yours, Nikos Martimianakis - Guest Relations Executive

5
Everyone

Beautiful hotel with bus stop and hop on and off tour bus right on the corner. My car was parked for me at no charge. Very clean and contemporary. Rooms are a bit small.

By , from Delaware, USA on Oct 5, 2017

Review comment responded on Oct 8, 2017

Dear Rhonda, Thank you for taking the time to share your valuable feedback about your recent stay at the Galaxy hotel Iraklio! We are deeply touched by your kind comments. It is very important for us to make you feel like home and to provide a perfect guest experience that will create beautiful memories and unique moments. We are looking forward to welcoming you again in the nearest of futures when your trips bring you back to Crete! Sincerely, Nikos Martimianakis - Guest Relations Executive

4

nice staff

Everyone

The staff is very friendly and the service is good. The triple room is a bit small for three people. For the location, it is not close to the airport, pier nor the old town. Around 15 minutes walk to the main sight seeing area. But for the price we paid, I am happy enough with what I got.

By , from Hong Kong on Aug 17, 2017

Review comment responded on Aug 20, 2017

Dear Anna, Thank you so much for taking the time to share your recent experience at the Galaxy hotel Iraklio! We are happy to read that you overall enjoyed the time spent in our premises and we feel really glad to read your positive impressions about our services and staff. Looking forward to welcoming you back soon! Yours sincerely, Nikos Martimianakis - Guest Relations Executive

5

great hotel and very friendly staff

Everyone

The staff was very friendly and accommodating. The breakfast at the hotel was also really good! I would recommend staying at this hotel. Please note though, that this hotel is about a 10 to 15 min walk to center city.

By , from B on Jun 28, 2017

Review comment responded on Jul 15, 2017

Dear Sarah, Thank you so much for taking the time to review our property and for giving us a perfect rating. Offering a unique holiday experience to our guests is our passion and always aim to provide the highest quality standards and a highly personalized service. We really hope to have the chance to welcoming you back soon! Yours sincerely, Nikos Martimianakis - Guest Relations Executive

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