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SureStay Hotel by Best Western Helen Downtown

Property class: 2.5

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

A hotel room with a bed, a desk, a chair, a bathroom with a bathtub, and a view of greenery outside.
A room with two grey sofas, a wooden coffee table, and a window with blinds.
An indoor swimming pool with a glass ceiling, surrounded by lounge chairs and a view of the outside.
A reception area with a wooden counter, a refrigerator stocked with snacks, and a potted plant.
A breakfast bar with coffee machines, a microwave, and a refrigerator.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Unicoi Hill Park
    ‪6 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪6 min walk‬

Room options

View all photos for 1 King Bed Non-Smoking

A hotel room with a large bed, a striped armchair, a bedside table, and a lamp.

1 King Bed Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Double Beds Nonsmoking

A hotel room with two beds, a desk, a lamp, a wardrobe, and a window with curtains.

2 Double Beds Nonsmoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with two beds, a bedside table with a lamp, a mirror, and a bathroom with a towel rack.

Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A modern hotel room with a large bed, a sofa, a fireplace, and a bathroom with a bathtub.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.4 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

A hotel room with a large bed, bedside tables, a nightstand, a mirror, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, a wooden headboard, a built-in bathtub, and bedside lamps.

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a television, and a minibar.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Helen

SureStay Hotel by Best Western Helen Downtown places you within a 10-minute stroll of Helen Festhalle and Helen Arts & Heritage Center. This 57-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Helen Festhalle - 2 min walk - 0.1 miles
  • Unicoi Hill Park - 6 min walk - 0.4 miles
  • Helen Arts & Heritage Center - 6 min walk - 0.4 miles
  • Unicoi State Park - 9 min walk - 0.5 miles
  • Alpine Helen/White County Convention and Visitors Bureau - 11 min walk - 0.6 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Campfire Gather Round - ‬6 min walk
  • ‪La Cabaña Mexican Restaurant - ‬6 min walk
  • ‪Circle K - ‬10 min walk
  • ‪Hansel & Gretel Candy Kitchen - ‬5 min walk
  • ‪Wendy's - ‬3 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

SureStay Hotel by Best Western Helen Downtown features an indoor pool, free WiFi in public areas, and coffee in a common area. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a microwave in a common area, a refrigerator in a common area, and a convenience store.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and free local calls. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • Firepit
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Baroque architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

What is there to do near SureStay Hotel by Best Western Helen Downtown?

Guests positively rate the hotel's walkable location in Helen, just steps from Helen Festhalle, and within a 10-minute walk of Helen Arts & Heritage Center and Chattahoochee River. You'll also find Helen Tubing & Helen Water Park and Chattahoochee National Forest within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of Aug 25, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on Aug 26, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Hotel by Best Western Helen Downtown?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does SureStay Hotel by Best Western Helen Downtown have a casino at the property?

No, SureStay Hotel by Best Western Helen Downtown doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Helen Downtown?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at SureStay Hotel by Best Western Helen Downtown?

Couples staying at this hotel will appreciate amenities like a hydromassage showerhead as well as an indoor pool and a free daily breakfast.

Are there hot tubs at SureStay Hotel by Best Western Helen Downtown?

No, but guests can enjoy a heated pool at this hotel.

Does SureStay Hotel by Best Western Helen Downtown feature a restaurant that includes a breakfast menu?

SureStay Hotel by Best Western Helen Downtown offers free continental breakfast each morning though there is no restaurant.

Will SureStay Hotel by Best Western Helen Downtown allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Helen Downtown though service animals are welcome.

Are there connecting rooms at SureStay Hotel by Best Western Helen Downtown?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at SureStay Hotel by Best Western Helen Downtown?

Yes, some guestrooms at SureStay Hotel by Best Western Helen Downtown offer a balcony.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1013 reviews
Rating 8 - Good. 237 out of 1013 reviews
Rating 6 - Okay. 106 out of 1013 reviews
Rating 4 - Poor. 36 out of 1013 reviews
Rating 2 - Terrible. 37 out of 1013 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Walking distance and clean rooms with great breakfast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff nice pool
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

JUANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, close to cool part of town.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very helpful staff!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Very accommodating front desk staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, friendly staff and wonderful view
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented providing outstanding customer service from the front desk to the housekeeping team .
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People seemed to enjoy the pool. The close proximity to downtown was helpful.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Abrion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well maintained. Amenities in the room were great. Parking was plentiful and the hotel is in a good location to everything. Breakfast was good, the staff were friendly, and the indoor pool was really nice. We really enjoyed our stay.
Stayed 1 night in May 2026
Verified review

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, helpful staff and comfortable beds, Walking distance to downtown, convenient location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
This is a smallish Hotel but it is big on charm, Location and amenities. It is right across from the mountain coaster and walking distance to all of the fun of Helen Georgia. I really enjoyed my stay there and they made us feel special.
Stayed 1 night in May 2026
Verified review

8/10 Good

Antwain

Liked: Cleanliness, staff & service, property conditions & facilities
Parking felt safe good area to stay. Walking distance to a lot of things in the area.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kristienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property met all our needs. We were within walking distance of everything. And the mountain coaster was AMAZING!!
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

STEPHEN M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and nice motel. Convenient to everything in downtown Helen. Would stay again!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sandra

Loved the location. The staff were very accommodating and courteous.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was awesome!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
The staff was wonderful. It's absolutely perfect for a quick getaway.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The staff was wonderful, and our visit of 3 days could not have been better. Thank you to the staff for making our 3 days a real pleasure!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced. Very close to downtown shoppes. Friendly staff.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Corbin

Liked: Cleanliness, staff & service, amenities
Rooms were clean, Staff was friendly, Nice place to stay
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Staff were very friendly
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, loved the jetted tub. Shower was plenty big enough for 2 people.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience the only disappointment was Helen Georgia did not have enough restaurants to serve the public at that time of year
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, short walk to most of the best places in town. Clean room and friendly staff
Stayed 2 nights in Dec 2025