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SureStay Hotel by Best Western Helen Downtown

Property class: 2.5

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

A hotel room with a bed, a desk, a chair, a bathroom with a bathtub, and a view of greenery outside.
A room with two grey sofas, a wooden coffee table, and a window with blinds.
An indoor swimming pool with a glass ceiling, surrounded by lounge chairs and a view of the outside.
A breakfast bar with coffee machines, a microwave, and a refrigerator.
A reception area with a wooden counter, a refrigerator stocked with snacks, and a potted plant.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Unicoi Hill Park
    ‪6 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪6 min walk‬

Room options

View all photos for 2 Double Beds Nonsmoking

A hotel room with two beds, a desk, a lamp, a wardrobe, and a window with curtains.

2 Double Beds Nonsmoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with two beds, a bedside table with a lamp, a mirror, and a bathroom with a towel rack.

Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite-1 King Bed, Non-Smoking, Whirlpool

A modern hotel room with a large bed, a built-in vanity with a mirror, and a separate bathroom with a bathtub.

Suite-1 King Bed, Non-Smoking, Whirlpool

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A modern hotel room with a large bed, a sofa, a fireplace, and a bathroom with a bathtub.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.4 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

A hotel room with a large bed, bedside tables, a nightstand, a mirror, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(21 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, a wooden headboard, a built-in bathtub, and bedside lamps.

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a television, and a minibar.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Helen

Helen Festhalle is a short stroll from SureStay Hotel by Best Western Helen Downtown, and other popular attractions like Helen Tubing & Helen Water Park are within a mile (2 km). This 57-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Helen Festhalle - 2 min walk - 0.1 miles
  • Unicoi Hill Park - 6 min walk - 0.4 miles
  • Helen Arts & Heritage Center - 6 min walk - 0.4 miles
  • Unicoi State Park - 9 min walk - 0.5 miles
  • Alpine Helen/White County Convention and Visitors Bureau - 11 min walk - 0.6 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Campfire Gather Round - ‬6 min walk
  • ‪Hofbrauhaus Restaurant - ‬12 min walk
  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Circle K - ‬10 min walk
  • ‪Pink Pig Southern BBQ - ‬11 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

SureStay Hotel by Best Western Helen Downtown features an indoor pool, free WiFi in public areas, and coffee in a common area. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a microwave in a common area, a refrigerator in a common area, and a TV in a common area.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and free local calls. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • Firepit
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Baroque architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

What is there to do near SureStay Hotel by Best Western Helen Downtown?

Guests positively rate the hotel's walkable location in Helen, and it's a short 5-minute walk from Helen Festhalle and also 16 minutes on foot from Helen Tubing & Helen Water Park. You'll also find Chattahoochee River and Unicoi State Park less than a mile away.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on Nov 1, 2026 start from $126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have a casino at the property?

No, SureStay Hotel by Best Western Helen Downtown doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Helen Downtown?

Yes, this hotel has an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown feature a restaurant that includes a breakfast menu?

SureStay Hotel by Best Western Helen Downtown offers free continental breakfast each morning though there is no restaurant.

Will SureStay Hotel by Best Western Helen Downtown allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Helen Downtown though service animals are welcome.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1006 reviews
Rating 8 - Good. 233 out of 1006 reviews
Rating 6 - Okay. 111 out of 1006 reviews
Rating 4 - Poor. 38 out of 1006 reviews
Rating 2 - Terrible. 37 out of 1006 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
Walkable and clean
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need an update rooms but they was clean
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Walking distance and clean rooms with great breakfast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Loved the pillows!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service we were greeted so friendly and welcoming as soon as we got in the staff was very helpful and friendly
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff nice pool
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, close to cool part of town.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very helpful staff!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Very accommodating front desk staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, friendly staff and wonderful view
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented providing outstanding customer service from the front desk to the housekeeping team .
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People seemed to enjoy the pool. The close proximity to downtown was helpful.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, helpful staff and comfortable beds, Walking distance to downtown, convenient location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well maintained. Amenities in the room were great. Parking was plentiful and the hotel is in a good location to everything. Breakfast was good, the staff were friendly, and the indoor pool was really nice. We really enjoyed our stay.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Parking felt safe good area to stay. Walking distance to a lot of things in the area.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is a smallish Hotel but it is big on charm, Location and amenities. It is right across from the mountain coaster and walking distance to all of the fun of Helen Georgia. I really enjoyed my stay there and they made us feel special.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a one night stay. Everything was great.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and nice motel. Convenient to everything in downtown Helen. Would stay again!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a very nice young lady by the name of Monica working at the front desk and she was very helpful and professional. The breakfast was a pleasant surprise, we were able to get bagels and coffee. But they also had pastries, oatmeal, cereal, juice and several other items. This hotel also has an indoor pool on site.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property met all our needs. We were within walking distance of everything. And the mountain coaster was AMAZING!!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Loved the location. The staff were very accommodating and courteous.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The staff was wonderful. It's absolutely perfect for a quick getaway.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Rooms were clean, Staff was friendly, Nice place to stay
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was awesome!
Stayed 2 nights in Apr 2026