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Recent guest reviews

Staff was very pleasant and room was very clean. Front desk was helpful with a map of the town. Indoor pool was very clean and we had social distance in place at all times.

Worst Hotel i have ever stayed, the room had bedbug. We requested to move to another room but after this incident we weren’t sure the second room was clean and properly sanitized. With Covid situation you would expect that hotels would do a BETTER JOB sanitizing, and maintaining their rooms. This was very disappointing! They refunded me for the night however the whole experience made me NOT want to return to Helen. I WOULD NOT recommend this hotel

Enjoyed our visit to Helen and the no hassle, clean, quiet and within walking distance hotel. We were very pleased and will return

Great location breakfast options were minimal, room was good, bed comfortable, staff friendly

The city of Helen very charming with it German style decor, and so did our motel. Rooms clean and comfortable.

Upgrades have beem made, rooms clean and pleasant and the beds are most comfortable, allowing a good night's sleep. Checkin was quick and easy. Staff were most pleasant!

We really enjoyed the room it was clean service was excellent

Wonderful to stay in the center of Helen. Within walking distance to many restaurants and activities. Older building but clean.

Location was perfect. We used a big bag for 2 person and we had to lift that 50 lbs bag over the stairs because there's no elevator and it's a busy hotel because of the centric location. Shower was clogged, house keeper checked it but did nothing about it. Also sometimes he cleaned the bedroom but didn't do the beds.

Jetted tub slowly drainEd & needs to be cleaned better, rust in the bathroom Floor was a little dirty Other than that it was fine

Easy to check in and out. Beds were clean and comfy. Kids loved the pool. Good options for breakfast. Would stay again.

Room 108 got too warm when set to 70. Had to set room to 62 to be comfortable. Thermostat should be calibrated.

The staff is very nice and everything is walking distance!

Slight problem when checking in, but other than that was a wonderful experience.

Clean rooms. Great location. Walking distance to the main attractions.

Inconvenient access. Toilet didn’t work very well. Bathroom dirty.

Great location. Great price. Clean. Friendly staff. If I'm ever back in Helen, GA, which I plan to be, this is where I will stay.

S Main St Helen GA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • 24-hour front desk

SureStay Hotel by Best Western Helen Downtown places you within a 10-minute stroll of Helen Festhalle and Helen Arts & Heritage Center. This 58-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Continental breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

SureStay Hotel by Best Western Helen Downtown's 58 rooms provide microwaves, refrigerators, and coffee makers. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Free local calls and desks are also standard.


Property features

SureStay Hotel by Best Western Helen Downtown features an indoor pool, free WiFi in public areas, and coffee in a common area. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a microwave in a common area, a refrigerator in a common area, and a TV in a common area.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western Helen Downtown

Everyone (20) Couples (15) Family (9) Other (3) Friends (2)
5
Everyone

Staff was very pleasant and room was very clean. Front desk was helpful with a map of the town. Indoor pool was very clean and we had social distance in place at all times.

By on Mar 29, 2021

1
Family with small children

Worst Hotel i have ever stayed, the room had bedbug. We requested to move to another room but after this incident we weren’t sure the second room was clean and properly sanitized. With Covid situation you would expect that hotels would do a BETTER JOB sanitizing, and maintaining their rooms. This was very disappointing! They refunded me for the night however the whole experience made me NOT want to return to Helen. I WOULD NOT recommend this hotel

By on Nov 22, 2020

5
Family

Enjoyed our visit to Helen and the no hassle, clean, quiet and within walking distance hotel. We were very pleased and will return

By , from Belton, SC on Sep 17, 2020

4
Everyone

By on Sep 8, 2020

4
Everyone

By on Jul 16, 2020

4
Partner Couples

Great location breakfast options were minimal, room was good, bed comfortable, staff friendly

By on Jun 3, 2020

Review comment responded on Jun 5, 2020

thank you

4
Everyone

By on Feb 13, 2020

Review comment responded on Feb 16, 2020

thank you

5
Family

The city of Helen very charming with it German style decor, and so did our motel. Rooms clean and comfortable.

By on Sep 20, 2019

Review comment responded on Sep 27, 2019

thank you

5
Family

Upgrades have beem made, rooms clean and pleasant and the beds are most comfortable, allowing a good night's sleep. Checkin was quick and easy. Staff were most pleasant!

By on Sep 13, 2019

Review comment responded on Sep 16, 2019

thank you

5
Family Family

We really enjoyed the room it was clean service was excellent

By on Aug 2, 2019

Review comment responded on Aug 14, 2019

thank you for your feedback

SureStay Hotel by Best Western Helen Downtown

8396 S Main St, Helen, GA 30545
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