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Four Points by Sheraton Hangzhou, Binjiang

4.0 out of 5.0

Recent guest reviews

Had to wait in line 20minutes to checkout on most recent stay! The carpet looks like it was used on street for long time. I was afraid and disgusted to step on it. Hotel feeling is very dusty/rusty... Staying here only cause it's faster track to Platinum than Marriott. One last stay with SPG and I can, thankfully, be back to Marriott/Courtyard.

Fast check in. Friendly staff, room was top floor, great ocean view. Room was clean, well appointed. Slept great. Breakfast was included, huge selection. One of the best buffets I have experienced. I would stay here again

I love the location. Eateries and traditional foot & body massage (clean, modern & fantastic skills) within 200meters from hotel. Macdonald within 50meters for those really crave for other options beside typical china food. We had few meeting lunches at their chinese restaurant and quality, variety were superd too. We got a mini bus rmb1500 return trip to hangzhou xihu (lake) & shopping strip. Open till late 11pm. Reliable driver and comfortable spacious bus. Get the concierge to arrange at no extra cost. Another night, we went back shopping on our own, return taxi are hard to get. So good to have own transport. Our room faced railway track but fortunately room was high level so noise bearable. our biz friend stayed lower floor was having problems with noise. Buffet breakfast selection was same throughout 4days, but quality (both western bakery & chinese cuisine) no complaints.

I continue to take this hotel for the reviews I am on tripadvisor and above all to have figured I personally the difference of a 5 star hotel with one from 4 star The difference you see it just comes in for the hospitality received from the staff,Qualified staff and experienced staff!!!!! Great cleaning Great service Front desk perfect But I want to thank Miss Jane for the warm welcome I received Thanks to The GM Ted For having cultivated and taught to all staff how to work Thanks Felix Supervisor in the stage restaurant For the service received Thanks all the Staff Keep going so great

Room is big and spacious, definitely comfortable to stay in. Bathroom does not have a bath tub. Bed is comfy too. Some of my friends feel room is a bit dim but I feel it is fine. Gym facilities are ok. Lobby is big and grand. Around 30 min taxi ride to West Lake

Nice breakfasts, comfortable rooms, good room service, pool and gym area, though a bit old there. In general good value for money, don't expect anything fancy, but all in all quite good. Be prepared to leave quite a big deposit, especially in case you didn't pay for the room beforehand

Hotel is located near to restaurants and industrial park. Room is clean and spacious. Even though I had reserved my rooms earlier, there seems to be some miscommunication and caused the booking to be cancelled. Staffs at front desk was very helpful and resolved the matter for me. There's a nice live band that plays at the lobby lounge, very nice to chill and relax for the evening. I had a good stay and will be returning again.

I had great expectations from this hotel. I am a Starwood SPG Member, and have stayed at Starwood properties in many locations, but have never had an experience like this. I asked to be far from the elevator, I was right beside it, and it would seem that local Chinese do not know how to walk in hotel hallways in silence for fear of disturbing someone. Also, it would appear that smoking is allowed anywhere in the hotel, even with all of the No SMOKING signs posted all over the place, because the horrid stench of cigarette smoke seeped into the room from under the doors and hallways. The room itself was comfortable enough, adequate size. Very cozy bed and comfortable. Room service breakfast, half of the items were not delivered, it was very very small portions. It was good I had ordered a continental breakfast in addition to the eggs, because all that arrived was the coffee, the pastries and a very small portion of eggs. I asked for a car to be ordered the night before because I had an early train, I was told it would be no problem, but when I arrived in the lobby, I was told there was no taxi, because it was a busy time. They then tried to order a taxi for me, and it finally came just in time for me to get to the train station. Overall, the service in this hotel needs to be stepped up a lot if they are going to bear the name of a Four Points by Sheraton. If given opportunity to stay here again, I would not, as it's certainly not worth the price.

The hotel rooms are huge. Service is acceptable and the view is not fantastic. Breakfast spread is good and have many choices. Taste is good. I tried the dinner at the hotel and their local Hangzhou specialty is good taste. I would say it is one of the better hotel in this area. There is a convenient store and a Macdonald beside the hotel.

The rooms are spacious and the hotel is in a good condition. The staff are friendly. I was met by the Guest Relations Officer (Shadow), who was very friendly and made me feel welcome in this hotel. Since it was the Chinese New Year, I got a small gift from him and a voucher for a soft drink, which were symbolic but a nice gesture. The hotel has shuttle buses, one if you are there on business, which takes you to different companies, and another one for sightseeing on weekends. Breakfast was OK. The pool is really huge and nice, so go there for a swim. It is located in Building 2, and can be accessed through the 4th floor. Nice experience overall.

868 Dongxin Avenue Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Binjiang, Four Points by Sheraton Hangzhou, Binjiang is 10.3 mi (16.6 km) from West Lake. This 350-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a fitness center. Located centrally in Hangzhou, it's also near Liuhe Pagoda and Southern Song Dynasty Guan Kiln Museum.


Enjoy dining at The Eatery, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with breakfast, available for a fee.


Four Points by Sheraton Hangzhou, Binjiang's 350 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free wired Internet and LCD TVs with satellite channels. Bathrooms offer hair dryers and bathrobes. Safes, phones, and ironing boards are also standard.

Property features

Four Points by Sheraton Hangzhou, Binjiang features an indoor pool, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for CNY 450 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 18 meeting rooms, and conference space.

Room options

Comfort Suite

King 1 | Sleeps 3

Traditional Twin Room

Twin 2 | Sleeps 3

Deluxe Room

King 1 | Sleeps 3

Deluxe Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 451 reviews