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Four Points by Sheraton Hangzhou, Binjiang

4.0 out of 5.0

Recent guest reviews

Stayed here for two nights on a business trip. Was upgraded to a suite as a SPG platinum member. The room is spacious and clean. Gym was alright. The Chinese restaurant on the second floor was a little disappointment. Food was overpriced but not very tasty.

I was here recently and would recommend the hotel, which has a nice modern feel to it. Having arrived after a long wait at the airport, I was greeted warmly by the reception staff. The only point I'd highlight is that there was no one at the concierge desk to help with my luggage (it was 11 in the night). Check in was swift and I was given a room on the 10th floor. The twin bed suite was spacious and very well organised with modern feel to it. It also had a UK style charging point, handy for travellers like me:-). The bathroom had a large bathtub and separate shower room. The following morning I opted for the buffet breakfast and can highly recommend it. There is a huge selection of food, baked items/western/Chinese station/continental, very few hotels have such a layout and variety - excellent brunch for anyone to start their day. Checkout was quick too.

This hotel is a decent property with good sized rooms. Rooms are neat & clean with all basic amenities. Breakfast has wide spread & lots of veg options as well. There's a 24/7 convenience store, couple of restaurants including an Indian Restaurant & Mc Donald, so food is not a problem at all. There's a nearby local market also which offers variety of options.

Had to wait in line 20minutes to checkout on most recent stay! The carpet looks like it was used on street for long time. I was afraid and disgusted to step on it. Hotel feeling is very dusty/rusty... Staying here only cause it's faster track to Platinum than Marriott. One last stay with SPG and I can, thankfully, be back to Marriott/Courtyard.

Fast check in. Friendly staff, room was top floor, great ocean view. Room was clean, well appointed. Slept great. Breakfast was included, huge selection. One of the best buffets I have experienced. I would stay here again

I love the location. Eateries and traditional foot & body massage (clean, modern & fantastic skills) within 200meters from hotel. Macdonald within 50meters for those really crave for other options beside typical china food. We had few meeting lunches at their chinese restaurant and quality, variety were superd too. We got a mini bus rmb1500 return trip to hangzhou xihu (lake) & shopping strip. Open till late 11pm. Reliable driver and comfortable spacious bus. Get the concierge to arrange at no extra cost. Another night, we went back shopping on our own, return taxi are hard to get. So good to have own transport. Our room faced railway track but fortunately room was high level so noise bearable. our biz friend stayed lower floor was having problems with noise. Buffet breakfast selection was same throughout 4days, but quality (both western bakery & chinese cuisine) no complaints.

I continue to take this hotel for the reviews I am on tripadvisor and above all to have figured I personally the difference of a 5 star hotel with one from 4 star The difference you see it just comes in for the hospitality received from the staff,Qualified staff and experienced staff!!!!! Great cleaning Great service Front desk perfect But I want to thank Miss Jane for the warm welcome I received Thanks to The GM Ted For having cultivated and taught to all staff how to work Thanks Felix Supervisor in the stage restaurant For the service received Thanks all the Staff Keep going so great

Room is big and spacious, definitely comfortable to stay in. Bathroom does not have a bath tub. Bed is comfy too. Some of my friends feel room is a bit dim but I feel it is fine. Gym facilities are ok. Lobby is big and grand. Around 30 min taxi ride to West Lake

Nice breakfasts, comfortable rooms, good room service, pool and gym area, though a bit old there. In general good value for money, don't expect anything fancy, but all in all quite good. Be prepared to leave quite a big deposit, especially in case you didn't pay for the room beforehand

Hotel is located near to restaurants and industrial park. Room is clean and spacious. Even though I had reserved my rooms earlier, there seems to be some miscommunication and caused the booking to be cancelled. Staffs at front desk was very helpful and resolved the matter for me. There's a nice live band that plays at the lobby lounge, very nice to chill and relax for the evening. I had a good stay and will be returning again.

868 Dongxin Avenue Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Xihu, Four Points by Sheraton Hangzhou, Binjiang is 4.1 mi (6.7 km) from Liuhe Pagoda and 4.6 mi (7.5 km) from Hupao Valley Spring. This 350-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a fitness center. It's in central Hangzhou and also close to Southern Song Dynasty Guan Kiln Museum and Dreaming of the Tiger Spring.


Enjoy dining at The Eatery, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with breakfast, available for a fee.


Four Points by Sheraton Hangzhou, Binjiang's 350 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free wired Internet and LCD TVs with satellite channels. Bathrooms offer hair dryers and bathrobes. Safes, phones, and ironing boards are also standard.

Property features

Four Points by Sheraton Hangzhou, Binjiang features an indoor pool, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for CNY 450 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 18 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 462 reviews