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Rhinefield House Hotel

4.0 out of 5.0

Recent guest reviews

We booked this place with a bit of trepidation of would it be really old but was very pleasantly surprised. Lovely room great facilities and the bar area is very relaxing for either an afternoon coffee or after dinner drinks. Highly recommend the Bazzinga cocktail. We will be back for another visit. Spa area although small is adequate and much needed after long walks in the New Forest xx. Very happy couple. Staff couldn’t be more friendly and helpful.

We had a spa day at rhinefield house and it was such a amazing relaxin day. the spa was clean and the staff were very professional. The afternoon tea with champagne was delicious. I would highly recommend to any body.

we had a really lovely room overlooking the forest with views oaf squirrels, saw some Muntjac deer and rabbits...very quiet and very well appointed room. Loved the shower and the bath had a TV by it which I must say we did not use, but the attention to detail in the room was excellent. The bed was very comfortable. The old part of the hotel is fascinating architecturally.

From Friday afternoon until we left on Sunday morning after breakfast we were cosseted in luxury and wrapped up with excellent service by the well trained staff who could not it seemed do enough to ensure our stay was flawless. Few British hotels can match this one in its class and price bracket. I look forward to a return visit

What a great place. It's in the middle of beautiful Forestry Commission land - loads of trails to walk / cycle along. The hotel itself is impressive, and you receive a warm welcome on arrival, plus attentive yet unobtrusive service. We'd come for afternoon tea - which was beautifully served with a choice of teas and coffees. Champagne? Ok, go on then! Lots of beautiful sandwiches, scones and cakes - they even provided boxes for us to take home the items which had defeated us. A lovely experience all round.

Whilst staying locally, we thought we would check it out for future reference. In fairness, we only dropped in for a coffee and on arrival that’s exactly what we said we wanted to the receptionist. What they could have told us, and as we found out ourselves, is that their coffee machine was broken and it was cafetière only. Coffee was actually ok but come on guys, a little biscuit in a 4 star hotel is surely not too much to ask for is it? Bar area is very dark too. Will not be back in a hurry and a generous 3 I think because staff were better than property.

We had lovely food and the service overall was good very professional and polite staff. We stayed in the executive room, but there was no shampoo and conditioner in the female shower room from the swimming pool only shower gel, and lotion. Everything else was okey.

My wife and I had a weekend break in this lovely hotel nestled deep in the New Forest. From the moment we arrived until the day of departure we were treated as a valued customer by all the members of staff, nothing was too much trouble. We had opted for the classic bedroom and we were not disappointed. A very spacious room with a large flatscreen TV ( including Sky Sports) and a small fridge with bottled water and fresh milk ( a very nice touch) and super fast broadband. The hotel stahas a spa with a small indoor pool, treatment rooms, sauna and steam room and a Jacuzzi all very well run. We dined in the Grill on the Friday night, it was quite busy and we had to wait for some time for our food. I had ordered whole sea bass, which was fine my wife had ordered a pork cutlet which turned out to be a large pork chop very under cooked and tuff. It was was sent back to be cooked more, the restaurant manager was very sorry for the inconvenience. The pudding made up for the first course and all in all it wasn’t too bad. We opted to have breakfast delivered to the room on both mornings, the first morning it was delivered on time and correctly but the second morning it was about 25mins late . I had call reception after 15 mins to ask about our breakfast and the young lady was very pleasant and she called me back saying that they were very busy at my allotted time and was sorry. I accept that as the hotel was very busy it’s not always possible to get things 100% but they really did their best. I can really recommend this hotel, the staff, the location are second to none.

We went here for my 30th birthday staying two nights. We booked this hotel as it had everything we were looking for in the New Forest! Unfortunately it was a big disappointment for us!I'm not normally one to write reviews but something has to be said so hopefully the hotel will sort it out!First impressions were wow absolutely stunning building/grounds/location and our room was perfectly fine. Also the swimming pools/spa facilities are good.After we had a look around we decided to have a drink outside at the lobby bar by the beautiful pond. We ordered are drinks at the bar and went to sit out on the tables which hadn't been cleared!We waited 20 minutes for a beer and cup of tea still sat on a dirty table. We didn't mind to much at the time as we were enjoying the sunshine but it was then that we noticed the service was very slow!! Later that evening we had a meal booked in the Armada restaurant which I was really looking forward to. I had emailed the chef and hotel a couple of months in advance as I am gluten/lactose intolerant checking they would be able to cater for me.They said they were happy to also letting them know it was a special birthday. Unfortunately the meal really was one of the worse we have ever experienced! We ordered our drinks and had to wait 40 minutes to receive them!!! The restaurant only serves bottled water or wine. Being 35 weeks pregnant I couldn't have wine and my husband didn't want a bottle to himself. So they had to get us a drink from the other side of the hotel in the lobby bar! This still shouldn't take 40 minutes and is an awful system there should be other drinks available. When ordering the food there was no starters I could have other than plain tomato soup. This was a bit let down considering the chef had plenty of notice to make something a bit different. We than waited 1 hour for starters! They burnt my gluten free bread so had to do another one! Then the soup arrived it tasted very bland like heinz tomato out of a tin! My husband said his starter was ok but very average! We then waited 15 minutes after eating our starters for our plates to be cleared by this point I was feeling very upset and told my husband I felt like walking out! He complained to one of the waiters and they got the manager over! The manager was nice and apologised and offered us our drinks free with our meal and a drink in the bar after. We weren't the only table to complain the tables next to us also were!We felt like the damage had been done already by then and it couldn't be repaired by free drinks but we decided to stay and finish our meal as it was getting late and we were hungry. For main meal again we waited a very long time for this to be served, my husbands lamb was very nice but again my chicken was disappointing it was luke warm and was meant to be served with butternut squash but I didn't get any and the flavour was bland again! I couldn't be bothered to complain anymore so ate it. Dessert was ok again nothing special I wouldn't call this restaurant fine dining! There should be someone watching the tables and being attentive in the three different rooms of the restaurant the whole time. But the waiting staff seemed to be far to busy chatting in the corridor than serving there guests. The next day we went for breakfast again a similar story we ordered two full English breakfast after a 30 minute wait both came out wrong no sausage on my husbands and no beans and mine had no beans. Instead of bringing out the missing items they took the whole breakfast away meaning we had to yet again wait ages! Then toast didn't arrive till after we had finished our breakfast. The actual breakfast tasted very nice but again service and organisation spoiled it. It was barely any better the next day when we had breakfast again! We couldn't be bothered to complain again but we were feeling very frustrated with the service of this hotel and its certainly not what you would expect from a 4*. Such a shame as this hotel could be amazing if it had the right management and staff to run it. They blamed it on a wedding but this is no excuse as I'm sure they have weddings most Saturdays and the restaurant was fully booked as it was a Saturday evening as well surely you would get more staff on as again they would have had plenty of notice. We wouldn't stay here again or recommend it to anyone unless your not planning on eating/drinking in the hotel, there our some lovely pubs/cafes in the area which we went to on Sunday instead. Very disappointed with our £500 stay for my 30th birthday weekend!

We stayed for one night. Amazing location right in the heart of the new forest. Beautiful grounds which we took time to enjoy. Fabulous service at all times. From check in to dinner. We sat in comfort in the bar and chose our meal in the Armada restaurant. The whole process was faultless. There was a wedding going on but this did not impact on the service or experience we had. The staff were calm assured and confident at all times We stayed half board and had courses from both menus and paid the supplement. All 3 courses top quality. The interior matches the quality you would expect. The room overlooked the new forest. It was spacious, clean and well maintained It was not a cheap night away but worth every penny for a special occasion. We will be back soon.

Rhinefield Road Brockenhurst England

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Rhinefield House Hotel is located 1.8 mi (3 km) from New Forest and within a 10-minute drive of Brockenhurst College. This 50-room, 4-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. Brockenhurst Manor Golf Club and St. Nicholas Church are also near this Brockenhurst hotel.


Dining

Free breakfast is included with your stay. Enjoy dining at The Grill Room, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

Rhinefield House Hotel's 50 rooms are individually furnished and provide refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Safes, phones, and ironing boards are also standard.


Property features

At Rhinefield House Hotel, guests enjoy a full-service spa, an indoor pool, and a health club. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Executive Double Room

Full 1 | Sleeps 2

Double Room, Garden View

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 1888 reviews