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Rhinefield House Hotel

4.0 out of 5.0

Recent guest reviews

Came here for a walk in the New Forest which as always is fabulous and then came to The Grill for lunch, this is only a review of The Grill at The Rhinefield. The service was good and friendly (one star) and the restaurant area was very comfortable (one star). We ordered a ham sandwich and a cheese sandwich and a side bowl of chips. Once it arrived I had to ask a waitress to bring some condiments for the chips. The brown bread on both our sandwiches was dry, but not quite stale. We had already begun to tuck in and could not be bothered to complain and wait for the proper quality of sandwich to be bought out again. The food was eaten due to hunger, it was not a good lunch. The chips were dripping with grease, they had obviously been refried to warm them up again in oil that was not hot enough so they were soaked in oil. Yuck. The condiments came with a swift message from the Waitress, 'sorry we don't have vinegar' and then she was off. No effort to source vinegar in a large hotel and no concept that vinegar goes with chips and a guest might want this. I went to put pepper on, the cruet was empty of pepper. For this, with a pot of tea, we paid £22.00. If we had ordered some fine food and it had gone wrong I would be more understanding. But a 4 star luxury hotel getting a cheese and a ham sandwich and chips so wrong is inexplicable and unacceptable. Needless to say I won't be having lunch there again.

The road up to Rhinefield house is stunning, even the car park looks like the place is looked after. The actual building looks like the photos, so you can imagine by this point ‘you’re in for a nice stay’. But that’s it..... do not eat at the grill.

Précis Potentially this could be an excellent hotel were it not for the poor central booking system, the average menus and the poor staff training. Detailed Report BOOKING We telephoned and were connected with central booking. Needless to say the process was somewhat impersonal and failed to give us all of the information we required. We subsequently tried to contact the hotel but had our email returned, even though we had sent ours as a response to the booking confirmation. We subsequently found the address for the hotel and sent off our email but even this obviously did not arrive. ARRIVAL The car parks are a long way from the hotel reception and in future I would have no hesitation in stopping outside and leaving my wife and suitcases. We were greeted by a very pleasant young lady who asked us to complete the registration and then she showed us to our room, explaining the layout of the hotel and services available. She also noted that we were booked-in for ‘fine dining.’ The hotel has a number of different levels and whilst there are lifts and stair lifts to most levels it is my view that the hotel is not fully accessible, although there were some more elderly people present. ROOM The bedroom access corridor was narrow but opened around each four bedroom doors. Our room was a standard modern layout with the usual internal designed bathroom. There was a television but it was difficult to be viewed from the two seats as it had a fixed mounting. BATHROOM This was well designed. However the handrails to access the bath were low and a higher handle would be an advantage. A minor point was that the toilet rolls selected were thin and appeared to be cheap. If the hotel is to be considered as high quality this is one of many minor items which need to be improved. GARDEN We arrived late afternoon and decided to visit the gardens for they are impressive, as is the external appearance of the hotel and particularly the rear garden environment. The whole is impressive although the Architecture of the building is a ‘messy’ conglomeration of eclectic Victorian Gothic architectural styles. The gardens are however interesting. There are two ‘canals’ one in the front of the lounge bar which has two fountains, presumably to aerate the water for the many carp which are visible. There is a maze which you can look down into but when you enter the hedges are above your head. Unfortunately the paths were very muddy and so I did not venture to the central flagpole. There are many appropriate locations for wedding photographs, a use for which the gardens and hotel are regularly used. LOUNGE & BAR This is a modern area with windows looking down one of the ‘canals’. However the room is a ‘corridor’ between the hotel facilities and the bedroom wing. The area is well used and quickly becomes relatively full. The serving of drinks was inconsistent. The waiters approach you and obtain your orders but our experience was that they did not listen. My wife does not like ‘ice and a slice’ but the number of times drinks came with this were too many. The bar did not stock Cinzano nor Pernod. After our meal we retired to the bar for coffee and brandy. One evening my brandy was served in a whisky glass and when I commented I was told that ‘they had run out.’ This cannot be a top class hotel if they do not have the correct glassware. DINNERS We received variable service and variable meals. The menus were delivered to us whilst we were in the bar, together with the wine list. Most of the wines were expensive and I suggest that the list should be reduced and replaced with cheaper wines. How many £400 bottles of wine do they sell a year? On our first evening we were asked by three different waiters if we had made our selections. Each time we had not. A degree of co-ordination is required. Only on one evening did the waiter who was to show us to our table from the lounge, have a tray with him/her to carry our drinks. I even saw a lady carry her bottle of wine. This cannot be the actions of a ‘top class’ hotel. The menu changed each evening but there was a restricted choice, even after looking at the a la carte menu where there were some similarities with the table d’hôte menu! On our first evening the waiters did not place our napkin onto our laps. There was a delay in serving the main course, after our starter course plates had been removed. Eventually our meals were served but my wife had not been served with the additional vegetables she had requested. Her meal was taken away but mine was left on the table. Eventually after some prompting, my plate was also taken away, ostensibly to keep the meal warm. Eventually both meals we returned but my plate was cold, a state that I had not noticed previously. I pointed this out to one of the waiters who felt my plate but failed to get the meal heated! On our second evening we dined with acquaintances whom we had met the previous day in the hotel. This seemed to confuse the staff but we ignored them and enjoyed the company of our ‘new’ friends. We talked a lot and after the first course had been served and then the empty plates removed we talked some more, and some more. We were having very interesting conversations but eventually we all realised that our main course should have been served, for over 30 minutes had elapsed. We had requested additional vegetables and these were duly served but without serving cutlery. I ask the waitress for a serving spoon, meaning a serving spoon and fork but she brought a soup spoon! This was another reason for my wife suggesting that the staff were not properly trained for it is the little things that matter and which could so easily improve the quality of the dining experience. On our last evening, we stayed 3 nights, my wife’s main course was served but not my own. The waitress did not know what to do. She left my wife’s meal and went to search for mine. We waited, and waited and had to speak to another waiter who took my wife’s meal to keep warm. Eventually both meals were served but the carrots from my wife’s plate had been removed. These were a special order! These cannot be the actions of a ‘top class’ hotel. We ordered wine each evening and it was served in an old fashioned ice bucket. Some evenings it was served by the waiter and on others we had to serve ourselves. The wine was, for us, served too cold so we removed it from the bucket, to the obvious disgust of the wine waiter. The customer is always right even when you think he is wrong. BREAKFASTS The breakfasts were served in three dining rooms. We ate in each. A buffet bar was provided for fruit, a continental breakfast and cereals. The cooked breakfast, toast and coffee were delivered to the table. One day it took a long time for the cooked breakfast to be delivered and another day the additional round of toast never appeared! On our first day I ordered the Rhinefield breakfast and I can tell you that it is the same as a English, Welsh and Scottish breakfast. However the sausages were not good, being ‘plastic’ and bland. I did not order them on the following two days. Instead I ordered two rashers of bacon and two poached eggs, mushroom and tomato and had a breakfast ‘fit for a king.’ STAFF All of the staff who served us, save one, were very pleasant and polite. However they did fail to listen. They have obviously been told to ask ‘is everything alright?’ The waiters then proceed to walk away from the table before hearing the response! Why ask if you don’t want to hear the reply? One morning we were walking back to our room from breakfast when we noticed two waiters carrying trays of food; we stood back to let them pass even holding the door open for them but neither said thank you. As guests they should be waiting for us to pass but we were polite which deserves an appropriate response! My wife’s overall view was that the training of the staff was poor to non-existent, a damming criticism of any hotel. OVERALL My wife and I visit many hotels each year, this was our eighth in 2017, and we would visit this hotel again if the suggested improvements were addressed. The hotel buildings are very interesting but unfortunately the staff efficiency does not match. I suggest that for a hotel aspiring to serve ‘fine dining’ the menus should be improved and probably extended to include either an amuse-bouche and/or a sorbet course. In addition the staff should be retrained to improve the quality of their service. The central booking process needs to be improved for I nearly gave up and they are impossible to re-contact. With some thought and consideration by the management and staff this could be an excellent hotel.

We stayed with friends for a few days to celebrate big birthdays that all happened this year! Our suite was fantastic, peaceful views of the forest, plenty of room & lovely bathroom. All the staff were amazing, nothing was too much trouble, everyone had a smile on their face & they were so helpful. We are returning in July 2018 for a wedding & even asked for the same room again which was immediately acknowledged & reserved!

Having visited this hotel before, we decided to visit again. Travelled an hours drive to arrive at the hotel. Went in to reception and said we just wanted to have a tea and a coffee but the response was "have you booked". Didn't realise you now had to book to have a drink in the lounge. No we hadn't booked. "Sorry unless you book you can't have tea here". Can I book now? "No, it has to be 24 hours notice at least". With that we turned and left. Terrible service. Won't be there again.

We spent one night here on the way home from Dorset. It is a large Gothic house in the forest with quite a lot of history. The rooms are in a separate wing which must have been built at a later date but in the same stone. They were well appointed large and comfortable if a little dark. The furniture was v dark wood.The main house is panelled so also rather dark but in keeping with the style. It is a pity they could not have lightened the rooms a little. There is a lovely big bar/lounge looking into the garden which is laid out in the style of the house. The bar could also do with brightening up cosmetically to make it a bit more welcoming. The staff and service was excellent and all seem well trained. The dinner in the fine dining room was good and portions sensible which makes a change as so many places give too much. The breakfast was again served well and content good. We could happily have stayed longer. There are nearby attractions to amuse. My husband used the pool and sauna which he enjoyed. The property has timeshares in parts of it. One small bete noire why do hotels put a heavy band of fabric across the bed? What is the purpose? It just is a nuisance. The one here was excessively heavy and seemed dusty as everyone just chucks them on the floor I am sure. Forget it!

We were there last weekend. The staff were absolutely brilliant. They couldn't have been more helpful and attentive. It totally made the stay. The hotel is in a lovely location and the building is stunning - the rooms were great too. Food was all good and gin cocktails a must! Great hotel all round.

Stayed for 3 nights at Rhinefield and sorry to leave. Lovely hotel , perfect location, nice facilities, wonderful grounds. The hotel says it is the jewel in the New forrest and I can only agree. The grounds are lovely with majestic trees and well maintained and you should take time to stroll round. Our room ( Ashurst ) was very comfortable . The hotel has a small but well equipped gym, including sauna, steam room, jacuzzi and modest poo. Staff were very friendly and helpful. Their are two restaurants one fine dining and the grill . I would warn you portions in the grill are huge and I felt guilty leaving so much.

If you are looking for a quintesentially English hotel, steeped in tradition this is for you. As you approach the hotel from the drive you cannot help gasp at the splendour of it. A lovely welcome awaits and our executive room had everything we needed and more. Very good information provided giving the history of the building. The fine dining restaurant was lovely and the only reason I did not give 5 stars was they had no port after the meal!

We had our wedding here in July 2017 & it was the most magical day. The hotel and grounds are stunningly beautiful. The organisation, ceremony, food, wine & staff were excellent - we were spoilt by possibly the sunniest day of the year. My wife felt she had been in a dream, being treated like a Princess in a Fairy Castle. We have since been back with some family & had a fabulous meal in the Moroccan Room, great fun & a very comfortable night's sleep. Breakfast was pretty good too.

Rhinefield Road Brockenhurst England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Rhinefield House Hotel is located 1.8 mi (3 km) from New Forest and within a 10-minute drive of Brockenhurst College. This 50-room, 4-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. Brockenhurst Manor Golf Club and St. Nicholas Church are also near this Brockenhurst hotel.


Dining

Enjoy dining at The Grill Room, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


Rooms

Rhinefield House Hotel's 50 rooms are individually furnished and provide refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Safes, phones, and ironing boards are also standard.


Property features

At Rhinefield House Hotel, guests enjoy a full-service spa, an indoor pool, and a health club. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Executive Double Room

Full 1 | Sleeps 2

Double Room, Garden View

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 1760 reviews