Holiday Inn Express Southampton - West3.0 out of 5.0
Recent guest reviews
Check in process good with welcoming staff. However was really annoyed to be told quite casually after enquiring that there were no food options at all that evening but I could walk to a nearby pub which was family friendly. Quite honestly the last thing I needed after a long and tiring day! Apparently the oven was broken but if this had really been the case how did they manage to produce breakfast the following morning. Clean room with adequate supply of towels. Free wifi worked well. No bath but for us the walk in shower is preferable, although if I had been staying with my small children this would have been a problem. Also I find it really annoying and bad design that there are no power points adjacent to the bed to charge devices etc. The 'free' breakfast was a free for all with insufficient places to sit. At check in we were told that the hotel was busy and asked to chose a time slot for breakfast so demand could be managed and were given a card with our chosen time. However this did not appear to be monitored as when we turned up at the appointed time there was nowhere to sit and it appeared that the whole hotel had turned up just before us!!!
Close to Southampton Docs for Cunard, P&O etc for those travelling to get on a cruise. Modern and clean with usual Holiday Inn Express amenities include free wifi and breakfast. No main restaurent or bar on site ( there is a small hotel bar and limited food offering), pub with Carvery about 5 mins walk which is very popular with locals and has a breakfast, lunch and dinner at very reasonable prices B
The room was nice, and clean. The staff were friendly and helpful. It was so full of kids that it was at times like a crèche at times, this made it a bit noisy. I ate here one night and the food was horrible, the worst burger that I have ever had, and I don't know how it was possible to have chips that tasted so disgusting.
The room was very clean and comfortable. The lack of a mirror over the desk area meant my wife had to do her make up in the bathroom, but the mirror there was steamed up. Breakfast was a nightmare. No choice of eggs, scrambled only, when questioned the server said "its not part of our brand values" obviously well briefed but not really satisfactory, at reception I was told that they were not even supposed to provide bacon, as if that made it better.
The room was small. Bathroom was Clean and overall room well presented. The bed we found very uncomfortable.. my husband paid £2.60 for a bottle of drink from reception ... Breakfast was ok. We had to wait a while for fresh to be cooked. Good choice though
We stayed here as a family of 4 as part of a trip to Poultons Park. After a long day at Poultons check in was very quick and simple. Room as perfectly adequate for a nights stay. Location is perfect for Poultons Park and there is a lovely family pub across the road with large play area and park for little ones. Will defiantly stay again :-)
The hotel is clean modern with large comfortable rooms, definitely on of the better example's in the chain, The staff were all very pleasant & helpful & the free WiFi Connection worked really well. It was hot & stuffy night when I stayed & in spite of there being no Air Conditioning the temperature in the room was OK & I got a good nights sleep. My only criticism is the evening menu is extremely limited, next time I stay I will eat in the near by Pub. Breakfast in the morning is the same as most Holiday Inn Expresses but the food was well presented & edible.
Stayed on a Saturday evening and it was very busy but surprisingly got a really good nights sleep which can't often be said about this type of hotel, especially Premier Inns. Free WiFi throughout the building and to a good standard too, all hotels should be like this. Very clean and tidy, staff very helpful. A word of warning if you want to eat there at weekends, they only serve Pizza however they do offer take away menus from local restaurants who will deliver. Breakfast is included in the rate and is an an adequate buffet affair. Would use again
Stayed here overnight to break a long journey. Basic evening meal menu but quality was good. Shame no real ales in bar. Free WiFi which worked extremely well. I think the best I've had in public place. Good place to stay if you just want a bed and something to eat.
2nd time we have stayed here, first time much better. We paid £246 for 2 nights with their 'free' breakfast! Due to mobility issues we had a room adapted for the disabled, in this case room 114. The wet room effect shower flooded the bathroom and in slippers this became dangerous. Report it and one member of staff , said oh yes we know about that room however the manager stated to me this was easily resolved. Even I knew level floor with plughole in wrong place was not to be sorted in 5 minutes, which of course is exactly what happened, nothing!!! Do not stay in this room, lees mobility than me and serious injury could occur. Second night just as bad and equally unpleasant . Breakfast was not that good, sausages if lucky one or two looked as though they had been touched by heat, bacon indescribable. When checking out I told member of staff I was unhappy, mainly with dangerous shower and that I felt there should be a warning sign and about poor breakfast. He was checking what money we owed and didn't charged £10 for 2 drinks we had. Would I stay again Hmm? Staff are very pleasant, room was very clean and if going to Peppa Pig then this is close. If you booked online/last minute then there are deals to stay here cheaper and maybe this makes it ok but standards not consistent. First time a lot different. i stay in a central London hotel which is cheaper and much better.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within 2 miles (3 km) of Romsey Golf Club, Holiday Inn Express Southampton - West is within 3 miles (5 km) of Eling Tide Mill. This 3-star hotel has 105 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking. Southampton City Golf Course and Southampton Cruise Terminal are also close to this Southampton hotel.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10 AM. This hotel is home to a restaurant and a bar/lounge.
All 105 rooms provide coffee makers, free newspapers, and ironing boards. Guests can expect free WiFi and 32-inch flat-screen TVs. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
Holiday Inn Express Southampton - West offers free WiFi in public areas and a meeting room. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry and securing valuables.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 821 reviews