Holiday Inn Express Southampton - West

The hotel is ok. Staff are relatively polite and Check in was easy and quick. The bathroom facilities are good and the room was clean, breakfast was surprisingly comprehensive too. The staff in the morning who were manning the breakfast area were all in the kitchen talking so you couldn't speak to anyone if you had any questions or requests etc. One thing to say is, the drive through entrance to the hotel gives it a bad image. When you leave the roundabout to drive towards the hotel it's almost like you're driving through war torn Syria. Doesn't give a great first impression.

We stayed here before boarding our cruise out of Southampton. It is a pretty basic hotel - clean and well kept with a good breakfast. The rooms are small, but certainly good enough for a short stay. It was reasonably close to the pier - about 15 minutes by taxi. All in all, it worked out fine for us.

Mixed feelings on this place. GOOD POINTS •Close to pepper pig land •Hotel rooms clean and tidy • Certain members of staff very good at their jobs ( Black gentleman on reception in the night & Lady in her 50s reception/waitress well overworked at breakfast.) •Free parking BAD POINTS • * Mostly at the breakfast part* Bacon& sausage ran out on the Monday before the journey home. Scrambled egg took to long to come while trying to entertain our kids. Bowls cups and glasses we had to ask for some. Tables wasn't getting cleaned fast enough (lady in her 50s well overworked) •Time slots not ideal with kids but no one checked anyways. •Other family with us they took a payment when checked in Saturday then on check out Monday while they where having breakfast came over and told them they owe for another night. Really unprofessional. Overall I felt disappointed as we booked this hotel because of the free breakfast which they failed to deliver.

Stayed here for three nights 5-7 sep incl. Staff very helpful and friendly, good breakfast selection, evening meals could offer more selection, but what I had was well prepared and hot. Room was clean, and the bed very comfy, and had a good nights sleep each night. Returning there again tomorrow.

Great for families with young children - however, we weren't! We stayed for two nights - I'd rung in advance to ask for a top floor room, tucked away at the end of the corridor - and hopefully away from any children running up and down the corridors (which we've had elsewhere) - the rooms allocated (334 and 337) were perfect - top floor and down a little side corridor at the end. Thank you for that For breakfast, you choose a timeslot - apparently, the quietest timeslot is between 8am - 8.45am - so that's the one we opted for. As others have said, there is no air conditioning, but there are fans in the rooms - unfortunately, with the motorway and what sounds like rumble strips very near by, you couldn't have the window open overnight as it was so noisy so all you were doing was circulating warm air. My "soft" pillow was very, very lumpy and the next morning I had to ask for new pillows, having hardly slept. I'd already taken the duvet out of the cover as it was so warm. Breakfast was the usual fare We would stay at Holiday Inn Express again, just maybe not this one as it was just too noisy and it's more like a motorway service station hotel - nothing else visible nearby - just the Lidl distribution centre For just under £500 for two rooms for two nights, it was just a bit too much

This hotel is closely situated to Paultons Park which is around a 10 minute drive away when taking traffic into account. On arrival was greeted warmly but disappointed to find out that there is no evening food service in the hotel on a bank holiday Saturday , it's great for alcohol and a packet of crisps but nothing for the evening. I phoned the nearby restaurant who said they were full as its bank holiday so ended up ordering pizza to the hotel which was fine and which was very nice and a separate review for Rosalias pizzas is provided for this.The room was clean and tidy enough but the bread and butter parts were missing, lack of loo roll, toilet flusher was partly broken, no spoons for the tea and coffee. It was a very hot day and there was no air con but the provided fan was alright. The beds were comfy and everyone could sleep with the fan on.The breakfast in the morning was very busy but we managed to get a table. The food was very good,a wide selection of hot food, cereals and fruit. Although there was clearly a strain as they ran out of bacon completely and also cups for a short while. Overall the bank holiday strain was clear to see but I don't sympathise as all hotels should know this is when they can win future custom and justify a higher price, not for midweek school term stay! Overall was good enough and its main feature is being very close to Paultons park I.e. Poppa pig world.

If Tripadvisor could allow us reviewers to allocate a zero rating to the hotels we stay in then this particular hotel deserves a zero rating. My check-in on Friday 11 August was the rudest I encountered from an IHG hotel. I am a guest and do not expect to be told when I can have breakfast at a set time that was unacceptable to me. Saturday 12 August really showed up the incompetence of the hotel management- the hotel lost its water supply due to mains damage resulting in us guests being unable to wash, clean teeth and flush toilets. There was no contingency plan put into use not even supplied with a bottle of water to clean teeth with. I've experienced a similar incident in one of your competitors who supplied bottled water to all guests waived all charges and closed the hotel in compliance with public health requirements. The duty manager at HIE Southampton West ran away from his position stressed and an inappropriately dressed person behind the desk has serious attitude problems and did not use the word Sorry nor even gave any form of apology choosing to argue with customers. I did get a full refund and further recompense from IHG and will certainly never want to see inside this hotel again.

HIE Southampton West is outside the city, just of the last junction of the M271 (or first if you are heading North up the motorway out of Southampton) and is the last stop prior to the roundabout where you turn left on the A33 towards West Quay and the Docks. I mention this as those who are cruising and know that last stretch of road well, over the Redbridge Flyover will know it's not very far from the dock gates. So when we stayed down the night before our cruise in May, we decided to stay here. Why? well, like I said it was only 10-15 mins drive to the docks, and although we normally stay at the Grand Harbour, the prices for the night there and also at the Holiday Inn were astronomical by comparison to the express just down the road. And let's face it, although Holiday Inn and Grand Harbour are adjacent to City Cruise Terminal, if you are parking your car at the terminal, is there really a lot of advantage in paying a hundred quid more to save that 10-15 min drive? Back to the HIE Southampton West, it's nicely situated just off the motorway, easy enough to navigate to, quiet at night and adjacent to the Walnut Tree Farm pub which do excellent meals, although not surprisingly it gets quite full. We drove down into the town centre for the evening to visit Cineworld so it's not at all out of the way. Room quality was excellent, although I have yet to go in an holiday inn express that I have found lacking, the staff were very friendly and helpful, and breakfast was perfectly acceptable; of course it would be better if there were not other guests who consider themselves to have some sort of priority when it comes to pushing in the toaster queue or getting coffee from one of the machines - wait your turn, ignorant people! Get some manners. I'm quite hooked on Holiday Inn Express now, and always look to see if there is one close to where we are staying as they tend to be good value, we know what to expect when we arrive and as of yet, we are yet to be disappointed. Well done to the staff for a very nice and uncomplicated stay prior to our holiday commencing.

We've stayed in a few Holiday Inns and Holiday Inn Express hotels and this is one the better ones. We used this hotel as an overnight stay over between two days at Paultons Park. Our family consists of Mum, Dad and 6 year old daughter. Check in was quick and trouble free, staff were plentiful and friendly. The lobby was small but well presented. Near reception was a well stock fridge containing a good choice of confectionary and soft drinks if you fancy something sweet, although prices were well above what you would pay for the equivalent in a supermarket. Next to reception was a lounge with bar and restaurant. The menu was limited but not overpriced. There was enough choice for a family of three to find something agreeable. We decided to dine at the hotel and found the food well presented, hot and palatable. We were booked into a family room, my wife and I used the double bed and our daughter slept on the sofa bed. The room was clean and well presented, decor basic but clean and functional. The bathroom was clean and the shower well above average - hot and with plenty of pressure. Basic complimentary toiletries are provided and 'forgotten' items such as razor, toothbrush and such are provided complimentary on request. Tea and coffee making facilities are provided and adequately stocked for two cups of your beverage of choice. Breakfast is included in the room cost at this hotel, with the usual continental choices as well as bacon, egg, sausage and beans if desired. A good choice of fruit, yoghurts, compote, cereals and juices are also provided. Food was fresh and regularly restocked. The croissants here are among the best I've had, deliciously flaky and buttery. There's nothing I can fault about this hotel and it deserves a 5/5 rating. Shop around and you can find a family room at this hotel for less than £90, a bargain at this level.