Skip to main content
Beginning of main content

Recent guest reviews

Not worth the price, much better options available

Beautiful hotel. Very clean and staff was excellent. Need simple bedside clocks.....can't adjust time easily. Though requested, maids didn't bring washcloths daily. Very nice place.

Very beautiful place and the staff are the best I’ve ever experienced, attentive with the unmatched professionalism

My stay at this hotel can be qualified as great all around especially the staff and employees

The staff was nothing but nice. The hostess that checked my fiancé and I was nothing but friendly and helpful. We got upgraded for our wait. Room was clean. Only down set was the elevator. We once waited 20minutes waiting for one to come to us.

I had my flight from Atlanta cancelled so was sure I wd not arrive at the hotel to stay and was concerned they might cancel my whole stay, so I called Orbitz and spent 20 minutes on the phone and they had me wait while they contacted the hotel directly; tey said vthat the hotel now knew I wd be delayed, and it wd not be considered a no-show and I wd not be charged for the night. I ended up having to fly out of Atlanta at 1:30am via Mexico City so instead of arriving 4/6 at 10:00pm, arrived on 4/7 at 10:00am, dirty and tired. I asked the receptionist if they had rcvd a call from Orbitz and they denied it, said my room was not ready and if I needed one immediately, it wd cost a $50 a day upgrade. Also they said I was charged for the night I never arrived. I asked how my room cd not be ready if I had aid for it but never slept in it and was really angry so he called a senior receptionist who sorted things out, but I was still charged for the night I missed and was not given any hotel rewards points plus they didn't take my credit card info (even though I offered it), so that when I ordered room service, they had to take my card to reception. Also my phone didn't work and when I asked a maid for help, she called reception instead of room service, but they said they wd pass my food order. After 40 minutes I called room service and they said they never rcvd my order. By this time I was so tired and irritated I had to cancel an important appointment with my mother's bank manager.

Even though there were not too many guests,since I refused to upgrade for 40 dollars a night more,they gave us e room in the corner,no view,n,small.

Room was big and comfortable. Hotel is really clean and close to restaurants and shops.

Decent hotel, but not up to I/C standards i've come to expect. Staff were difficult to deal with around valet of a friend's car. Housekeeping failed to replace basic items that were used or consumed each day.

I have stayed several times at this Hotel because of the rooms confort; However, I was very dissapointed with the room this time. Room had very small window and bathroom was very different from other rooms. On top of that I could hear everything happening in other rooms. No privacy at all. I think this kind of Hotel shouldn't have those kind of rooms. It jeopardize captive customers. Very bad experience this time.

We were in Guadalajara taking care of family affairs and the hotel was a welcome oasis after a long day. A beautiful room with modern, stylish furnishings, huge bathroom, large work space and a king size bed. We only ordered food via room service for dinner but became addicted to their vegetarian sandwich. The staff were polite and attentive without being intrusive and I would definitely recommend this hotel to anybody whether they are in Guadalajara on business or pleasure. I will definitely be staying there on my next annual visit and they are very conveniently located to Plaza del Sol, Expo and my family.

I have nothing bad to say about this hotel. We went on a business trip to Guadalajara for the Expo Intermoda and this hotel was very good. It is a 15-20min walk to the expo or a 5 min taxi ride for 40 pesos. There are many hotels closer to the expo and in the same category but we couldn't find any because of the short notice. My only comment is that the food, either breakfast or dinner, is ordinary. Could be better. Everything else was perfect.

Nice hotel. Great value. Great food. I would recommend it!

I enjoyed my stay at this hotel very much. The room was perfectly comfortable and very calming. The staff was very aimable and ready to help with any questions. I would recommend this address to anyone wishing to stay in "La Perla Tapatia".

third time at this hotel,always a great time.will stay there,again

Overall it was a great stay. The hotel was clean and the staff was very friendly.

My friend and I stayed 4 nights at the Intercontinental hotel and it was great. The room was an upgraded room, very spacious and the bathroom was huge. Even had a place for ladies to put on make up. There were 4 different light setups in room and bathroom. Lights for one person or the other to read, lights for atmosphere...etc...etc..

Very nice hotel with a very well trained staff that really pay attention to detail. Security to the max and you can rest assure that you items in your room are completely safe. Believe me when I say they passed the test! Food was great and they have an awesome spa!

It was my second visit and will eturn,staff is great and very helpful,will return and stay there again..

Avenida Moctezuma 3515 Zapopan JAL

Hotel highlights

  • Walking distance to Plaza del Sol
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Zona Expo within a 5-minute walk of Plaza del Sol, Presidente InterContinental Guadalajara is within a mile (2 km) of other popular attractions like Expo Guadalajara. This 423-room, 4-star hotel has 2 restaurants, an outdoor pool, and a fitness center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to noon.


Rooms

Presidente InterContinental Guadalajara's 423 air-conditioned rooms provide coffee makers, safes, and ironing boards. LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. In-room massages are available, and rooms also include desks.


Property features

At Presidente InterContinental Guadalajara, guests enjoy an outdoor pool, a fitness center, and WiFi in public areas. Valet parking is available for MXN 100 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room

1 King Bed | 1 Double Bed | Sleeps 3

Club Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Presidente InterContinental Guadalajara

Everyone (8) Couples (9) Business (7) Family (3) Other (6) Friends (3)
5
Everyone

By on Aug 1, 2019

Review comment responded on Aug 5, 2019

Buen día, Le agradecemos el tiempo que se tomó para regalarnos esta calificación. Estamos contentos de ver que disfrutó de su estancia con nosotros y nos dará mucho gusto recibirlo de nuevo en un futuro cercano. Respetuosamente,

3
Partner Couples Business Business Travelers

Not worth the price, much better options available

By on Jun 11, 2019

Review comment responded on Jul 20, 2019

Dear Anonymous, Your comments are very important for us, our staff works very hard to ensure the high quality of our service as well as to offer the best and most modern facilities to our guests and visitors during their stay. We hope you give us again the opportunity to serve your during your visit to Guadalajara. Sincerely,

5
Partner Couples

Beautiful hotel. Very clean and staff was excellent. Need simple bedside clocks.....can't adjust time easily. Though requested, maids didn't bring washcloths daily. Very nice place.

By on May 20, 2019

5
Everyone

Very beautiful place and the staff are the best I’ve ever experienced, attentive with the unmatched professionalism

By on Apr 9, 2018

Review comment responded on Apr 9, 2018

Dear Guest: Thank you for taking the time to review our hotel on Expedia. It was a great pleasure and honour for us to welcome you and host you on our premises. A warm welcome and a heartfelt smile are the basis of our hospitality principle and we generously offer them to all our guests. We are so appreciative that you mention that in your review. Being friendly and dedicated to fulfilling our guests’ needs and meeting their expectations is our sole intention. Rest assured that from now on Presidente InterContinental will be your new home in Guadalajara and we shall be very happy to host you again soon. Best regards Patricia Chapman General Manager.

5

very nice hotel close to a great shopping center

Everyone

My stay at this hotel can be qualified as great all around especially the staff and employees

By , from los Angeles on Dec 12, 2017

Review comment responded on Jan 10, 2018

¡Thank you for this review! We hope to see back soon Best regards, SMC General Manager

5

very friwndly staff

Everyone

The staff was nothing but nice. The hostess that checked my fiancé and I was nothing but friendly and helpful. We got upgraded for our wait. Room was clean. Only down set was the elevator. We once waited 20minutes waiting for one to come to us.

By , from g on Aug 12, 2017

Review comment responded on Aug 25, 2017

Dear Mrs. Wendy; Thank you for taking the time to comment about your experience Is very nice to see that we achieved your expectation about our property, We expect to continue having your loyalty and have the opportunity to welcome you back in the near future. Please do not hesitate to contact me if you need further assistance,

3

badly trained receptionist

Everyone

I had my flight from Atlanta cancelled so was sure I wd not arrive at the hotel to stay and was concerned they might cancel my whole stay, so I called Orbitz and spent 20 minutes on the phone and they had me wait while they contacted the hotel directly; tey said vthat the hotel now knew I wd be delayed, and it wd not be considered a no-show and I wd not be charged for the night. I ended up having to fly out of Atlanta at 1:30am via Mexico City so instead of arriving 4/6 at 10:00pm, arrived on 4/7 at 10:00am, dirty and tired. I asked the receptionist if they had rcvd a call from Orbitz and they denied it, said my room was not ready and if I needed one immediately, it wd cost a $50 a day upgrade. Also they said I was charged for the night I never arrived. I asked how my room cd not be ready if I had aid for it but never slept in it and was really angry so he called a senior receptionist who sorted things out, but I was still charged for the night I missed and was not given any hotel rewards points plus they didn't take my credit card info (even though I offered it), so that when I ordered room service, they had to take my card to reception. Also my phone didn't work and when I asked a maid for help, she called reception instead of room service, but they said they wd pass my food order. After 40 minutes I called room service and they said they never rcvd my order. By this time I was so tired and irritated I had to cancel an important appointment with my mother's bank manager.

By , from New York, NY on Apr 19, 2017

3
Everyone

Even though there were not too many guests,since I refused to upgrade for 40 dollars a night more,they gave us e room in the corner,no view,n,small.

By on Dec 29, 2016

5

nice hotel!!!

Everyone
Nice bed!!

Room was big and comfortable. Hotel is really clean and close to restaurants and shops.

By , from Long Beach, Ca on Oct 11, 2016

Review comment responded on Oct 13, 2016

Thank you very much for choosing Presidente InterContinental for your visits in Guadalajara, we are very delighted to know that you have a great time with us. Thank you again, we hope to welcome you back soon. Sincerely SMC General Manager

3

slipping standards

Singles

Decent hotel, but not up to I/C standards i've come to expect. Staff were difficult to deal with around valet of a friend's car. Housekeeping failed to replace basic items that were used or consumed each day.

By on Jan 17, 2015

Presidente InterContinental Guadalajara

Avenida Moctezuma 3515, Zapopan, JAL 45050
url importing https://www.orbitz.com/Guadalajara-Hotels-Presidente-InterContinental-Guadalajara.h16015-p2.Hotel-Reviews
There was an error importing /Guadalajara-Hotels-Presidente-InterContinental-Guadalajara.h16015-p2.Hotel-Reviews, error: javax.servlet.jsp.JspException: Problem accessing the absolute URL "https://www.orbitz.com/Guadalajara-Hotels-Presidente-InterContinental-Guadalajara.h16015-p2.Hotel-Reviews". java.io.FileNotFoundException: https://www.orbitz.com/Hotel-Reviews