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Recent guest reviews

Great 👍

Its an old hotel and new paint job was not professionally done in rooms .otherwise service was good.

I was surprised of how friendly the staff was!

No complimentary water. No cups for coffee.

Beautiful facility they need to update the rooms rest of the hotel looks fine

It was unique and big. Overall it was nice looking

outdated rooms, no free parking, i will not stay here again.

LOCATION is excellent. Very safe, WiFi access, on-site restaurant and lounge are excellent. Across the street is Plaza Del Sol (shops, banking, food, etc)....always a favorite place to stay. The bedding is great, rooms (King bed, office desk, separate living area) are superb! Staff is courteous, helpful and speak English.

Not worth the price, much better options available

Beautiful hotel. Very clean and staff was excellent. Need simple bedside clocks.....can't adjust time easily. Though requested, maids didn't bring washcloths daily. Very nice place.

Very beautiful place and the staff are the best I’ve ever experienced, attentive with the unmatched professionalism

My stay at this hotel can be qualified as great all around especially the staff and employees

The staff was nothing but nice. The hostess that checked my fiancé and I was nothing but friendly and helpful. We got upgraded for our wait. Room was clean. Only down set was the elevator. We once waited 20minutes waiting for one to come to us.

I had my flight from Atlanta cancelled so was sure I wd not arrive at the hotel to stay and was concerned they might cancel my whole stay, so I called Orbitz and spent 20 minutes on the phone and they had me wait while they contacted the hotel directly; tey said vthat the hotel now knew I wd be delayed, and it wd not be considered a no-show and I wd not be charged for the night. I ended up having to fly out of Atlanta at 1:30am via Mexico City so instead of arriving 4/6 at 10:00pm, arrived on 4/7 at 10:00am, dirty and tired. I asked the receptionist if they had rcvd a call from Orbitz and they denied it, said my room was not ready and if I needed one immediately, it wd cost a $50 a day upgrade. Also they said I was charged for the night I never arrived. I asked how my room cd not be ready if I had aid for it but never slept in it and was really angry so he called a senior receptionist who sorted things out, but I was still charged for the night I missed and was not given any hotel rewards points plus they didn't take my credit card info (even though I offered it), so that when I ordered room service, they had to take my card to reception. Also my phone didn't work and when I asked a maid for help, she called reception instead of room service, but they said they wd pass my food order. After 40 minutes I called room service and they said they never rcvd my order. By this time I was so tired and irritated I had to cancel an important appointment with my mother's bank manager.

Even though there were not too many guests,since I refused to upgrade for 40 dollars a night more,they gave us e room in the corner,no view,n,small.

Room was big and comfortable. Hotel is really clean and close to restaurants and shops.

Avenida Moctezuma 3515 Zapopan JAL

Hotel highlights

  • Walking distance to Plaza del Sol
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Zona Expo within a 5-minute walk of Plaza del Sol, Presidente InterContinental Guadalajara is within a mile (2 km) of other popular attractions like Expo Guadalajara. This 423-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and a gym.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7:00 AM to noon.


Rooms

The 423 rooms have an array of amenities, including coffee makers, safes, and ironing boards. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. In-room massages are available, and rooms also include desks.


Property features

Guests of Presidente InterContinental Guadalajara have access to an outdoor pool, a gym, and WiFi in public areas. Valet parking is offered for MXN 100 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, a computer station, and express check-out.

Room options

Classic Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 2 Double Beds

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for Presidente InterContinental Guadalajara

Everyone (11) Couples (5) Family (7) Other (1)
5
Partner Couples

Great 👍

By on Mar 14, 2022

Review comment responded on Mar 14, 2022

Thank you very much for your excellent score and preference Cordially, Patricia Chapman

5
Everyone

By on Dec 14, 2021

2
Everyone

By on Dec 3, 2021

4
Everyone

By on Oct 22, 2021

4
Business Business

Its an old hotel and new paint job was not professionally done in rooms .otherwise service was good.

By on Oct 11, 2021

Review comment responded on Oct 11, 2021

Thank you for your feedback and preference Cordially, Patricia Chapman

5
Family Family with small children

I was surprised of how friendly the staff was!

By on Jun 5, 2021

Review comment responded on Jun 7, 2021

Thank you very much for your nice comment. we are happy to hear we have accomplished your expectations. Cordially, Patricia Chapman

4
Family

No complimentary water. No cups for coffee.

By on May 3, 2021

Review comment responded on May 3, 2021

Thank you for booking with us. Due to the covid, this items are not place in your room. We have them available upon request. The staff at the front desk should of advise you. I will make sure to review this matter with the staff so this will not re occur Thanks for the feedback and please apologize for the inconvenience Cordially, Patricia Chapman

5
Family with small children Family

Beautiful facility they need to update the rooms rest of the hotel looks fine

By on Apr 6, 2021

Review comment responded on Apr 6, 2021

Thank you very much for your comments. We are happy to hear we accomplished your expectations. Thanks for your patronage. Cordially, Patricia Chapman

3
Family

It was unique and big. Overall it was nice looking

By , from Los Angeles. on Nov 24, 2020

Review comment responded on Jan 14, 2021

Thank you very much for your comments. Glad to hear your expectations where accomplished We take this opportunity to wish you a very healthy 2021 Cordially, Patricia Chapman

4
Partner Couples

outdated rooms, no free parking, i will not stay here again.

By , from Los Ángeles, CA on Sep 10, 2020

Presidente InterContinental Guadalajara

Avenida Moctezuma 3515, Zapopan, JAL 45050
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