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Recent guest reviews

Courtesy and excellent service .response to requests

Great place. I was in Guadalajara on business. Everything about this hotel is first rate. I will definitely stay here again.

This hotel has an excellent location on a walkable plaza. More upscale restaurants than you could eat at. Rooms are spacious however need to be refreshed. Guest rooms used to have a wow factor that has since left the building.

Hotel is a very nice area of the city. Very clean and all the front desk people were great. The not so good is the bed made lots of noise every time you moved. Also we paid for the breakfast which was a very large buffet. The food was good, but we were only offered one cup of coffee. The ladies seemed more interested in the tables of men.

I stays here last year and thats why I went back. I think hey changed the manager or something was way off. We got there at 2 and they told us chexk-in was at 3 and the room would be ready then. Our room wasnt ready until 4:30 and the girl receptionist was a bit of a snob. My room didnt have the robe or slippers as my sons room and the following day they didnt even touch the coffee tray that was missing cups and spoons because we used them the night before with room service. Those light colored wooden floors show every speck of dirt and I was shocked as too how poorly the room was cleaned. The worst nightmare of the whole stay were the electronic card room keys. A horrible, malfunctioning, pain in the butt. They never worked. We had to go down every single time to change the key, then it would open one time only. We had two rooms and changed them at least twice a day. They blamed it on us putting them next to keys, coins, etc... That was not true. The bathroom toilettries were so poorly supplied. My family was shocked about how I had bragged about the hotel the year before. Very disappointed this time.

NH Providencia is not located in the oldest or most historic part of Guadalajara, but it is located in the part which is both safe and attractive. This is not a great city for free and unrestricted walking, but the NH Providencia is extremely well situated and offers numerous interesting restaurant opportunities, plus a cheap (60 peso) cab ride to some beautiful colonial architecture, like Basilica Zapopan. The restaurant in the hotel is one of the few places in Guadalajara where you can find a small plates meal. Most restaurants tend to large servings of grass fed beef, which happens to be excellent. But the hotel restaurant also offers lighter meals, should you be interested. In my life I have only lost a cell phone once. Which happened to be in Guadalajara on this trip. The hotel concierge retrieved the phone in 30 minutes. So that is pretty good service. I recommend the hotel.

I always stay here when I visit Guadalajara. Hotel staff is very friendly, Hotel is extremely clean and the breakfast buffet is a must!

Great Hotel! Front Desk Staff very courteous and the room is spectacular with a prime location.

very good hotel very friendly staff , nice room , restaurant is very good

Very comfortable, good valué For money, nice staff, restaurants

Location is great. Lots of restaurants, bars and clubs in a walking distance.

Excellent service . Sparkling clean, and terrific location . This is the place to stay in Guadalajara . Can't say enough good things.

The hotel is good. The staff don't speak much English, so it helps if you can speak Spanish.

I really enjoyed the experience. The breakfast buffet was delicious. The view on the bedroom was amazing! The location is surrounded by nice stores. I really like it.

Amazing- totally kind and helpful professionals- They make you feel like family, only bettr

Sao Paulo 2334 Guadalajara JAL

Hotel highlights

  • Walking distance to Guadalajara Country Club
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Providencia within a short walk of Guadalajara Country Club, NH Collection Guadalajara Providencia is within 2 miles (3 km) of other popular sights such as El Parian. This 137-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi. It's connected to a shopping center in central Guadalajara and also close to Basilica de Zapopan and La Minerva.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

NH Collection Guadalajara Providencia's 137 soundproofed rooms provide minibars, coffee makers, and free local calls. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with pillow menus and down comforters ensure a restful night. Safes, ironing boards, and desks are other standard amenities.


Property features

At NH Collection Guadalajara Providencia, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. Valet parking is available for MXN 100 per night, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include express check-in, free newspapers, and laundry facilities.

Room options

Premium Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Superior Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Suite

1 Double Bed | 2 Twin Beds | Sleeps 2

Junior Suite, Terrace

1 Double Bed | 2 Twin Beds | Sleeps 2

Guest reviews for NH Collection Guadalajara Providencia

Everyone (9) Couples (7) Business (6) Family (7) Other (4) Friends (1)
3
Everyone

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

Estimado huésped, Agradecemos la evaluación otorgada y lamentamos no haber cumplido en un total con sus expectativas. Espreamos nos de nuevamente la oportunidad de servile para mejorar su experiencia. Reitero nuestro agradecimiento por el tiempo tomado para evaluar.

5
Everyone

Courtesy and excellent service .response to requests

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Dear guest, We are glad to know that your stay with us was great. Thank you for the time you took to evaluate us, It is important in order to provide a better service. We hope to see you again anytime soon. Kind Regards

5
Everyone

By on Nov 20, 2019

Review comment responded on Nov 22, 2019

Estimado Huésped Agradecemos la evaluación compartida a través de Expedia, todos los comentarios de nuestros huéspedes son tomados en cuenta por mi y el equipo NH Hotel Group y nos alegra ver la buena calificación otorgada. Esperamos poder ser sus anfitriones nuevamente en una futura estancia o visita en la ciudad de Guadalajara. Esperamos verlo muy Pronto! Mayela Fernández Guest Relations

5
Everyone

By on Aug 10, 2019

Review comment responded on Aug 13, 2019

Dear Guest We appreciate the evaluation given through Expedia, all the comments of our guests are taken into account by a server and the NH Hotel Group team and I am pleased to know that we fulfill your service expectations. We are glad to know you enjoy your room, one of our mottos is to make all our guests feel at home. Thank you again for your comments and your preference and we hope to be your hosts again in a future stay in the city of Guadalajara. Best Regards Mayela Fernández Guest Relations

5
Partner Couples Business Business

Great place. I was in Guadalajara on business. Everything about this hotel is first rate. I will definitely stay here again.

By , from Philadelphia, PA on Jun 2, 2019

Review comment responded on Jun 3, 2019

Dear John We appreciate the evaluation given through Expedia, all the comments of our guests are taken into account by a server and the NH Hotel Group team and I am pleased to know that we fulfill your service expectations. We are glad to know you enjoy your room, one of our mottos is to make all our guests feel at home. Thank you again for your comments and we hope to be your hosts again in a future stay in the city of Guadalajara. Best Regards Mayela Fernandez Guest Relations

5
Family Family

By on Mar 20, 2019

Review comment responded on Mar 22, 2019

Estimado Huésped Agradecemos la evaluación otorgada compartida a través de Expedia todos los comentarios de nuestros huéspedes son tomados en cuenta por mi y el equipo NH Hotel Group y me alegra ver la excelente puntuación que nos brindó considerando que todo le pareció perfecto. Agradezco nuevamente sus comentarios, esperando poder ser sus anfitriones nuevamente en una futura estancia o visita en la ciudad de Guadalajara. Cordialmente Ruben Garcia Guest Relations

5
Everyone

By on Dec 10, 2018

Review comment responded on Dec 13, 2018

Estimado Huesped Agradecemos la evaluación otorgada compartida a través de Expedia, todos los comentarios de nuestros huéspedes son tomados en cuenta por mi y el equipo NH Hotel Group y me alegra ver la excelente puntuación que nos brindó considerando que todo le pareció perfecto. Agradezco nuevamente sus comentarios, esperando poder ser sus anfitriones nuevamente en una futura estancia o visita en la ciudad de Guadalajara. Cordialmente Mayela Fernández Guest Relations

4
Everyone

This hotel has an excellent location on a walkable plaza. More upscale restaurants than you could eat at. Rooms are spacious however need to be refreshed. Guest rooms used to have a wow factor that has since left the building.

By , from montana on Sep 4, 2018

Review comment responded on Sep 6, 2018

Dear Ms Sara We appreciate the evaluation given through Expedia, all the comments of our guests are taken into account by a server and the NH Hotel Group team and I am pleased to know that we fulfill your service expectations. One of our mottos is to make all our guests feel at home and I am glad to know that our partner Lara, the night auditor has given an excellent service, is a collaborator with excellent attitude and your comments will surely motivate you to continue striving to continue exceeding the expectations of our guests. Thank you again for your comments and your preference and we hope to be your hosts again in a future stay in the city of Guadalajara. Best Regards Mayela Fernandez Guest Relations

3
Everyone

Hotel is a very nice area of the city. Very clean and all the front desk people were great. The not so good is the bed made lots of noise every time you moved. Also we paid for the breakfast which was a very large buffet. The food was good, but we were only offered one cup of coffee. The ladies seemed more interested in the tables of men.

By on Aug 11, 2018

Review comment responded on Aug 14, 2018

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Collection Guadalajara Providencia during your past stay, feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am sorry we did not meet up to your expectations. Once again, I apologize for any inconvenience you had during your stay. I hope we will be able to be of service to you once again in the near future. Mayela Fernández Guest Relations Hotel NH Collection Guadalajara Providencia

2

not how it was last year

Everyone

I stays here last year and thats why I went back. I think hey changed the manager or something was way off. We got there at 2 and they told us chexk-in was at 3 and the room would be ready then. Our room wasnt ready until 4:30 and the girl receptionist was a bit of a snob. My room didnt have the robe or slippers as my sons room and the following day they didnt even touch the coffee tray that was missing cups and spoons because we used them the night before with room service. Those light colored wooden floors show every speck of dirt and I was shocked as too how poorly the room was cleaned. The worst nightmare of the whole stay were the electronic card room keys. A horrible, malfunctioning, pain in the butt. They never worked. We had to go down every single time to change the key, then it would open one time only. We had two rooms and changed them at least twice a day. They blamed it on us putting them next to keys, coins, etc... That was not true. The bathroom toilettries were so poorly supplied. My family was shocked about how I had bragged about the hotel the year before. Very disappointed this time.

By on May 1, 2018

Review comment responded on May 2, 2018

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Collection Guadalajara Providencia during your past stay, feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am sorry we did not meet up to your expectations. Once again, I apologize for any inconvenience you had during your stay, I have to talk with every area to verify each point that you commented and we will find a solution. I hope we will be able to be of service to you once again in the near future. Mayela Fernández Guest Relations Hotel NH Collection Guadalajara Providencia

NH Collection Guadalajara Providencia

Sao Paulo 2334, Guadalajara, JAL 44630
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