Hotel Cervantes2.5 out of 5.0
Recent guest reviews
They didn't find my booking and didn't make any efforts to find it. Simply they left me waiting in the reception, until I ask for a solution and listen to: "no, we won't search it for you, solve it for yourself". I was in a foreign country, with no accsess to the internet, what could I do? No empathy, no helpfulness sense, terrible, it was a nightmare, don't recommend this hotel for anyone
lovely clean rooms, well equipped, extremely comfortable. the staff are very helpful when asked about locations to visit and very caring for ones safety. huge restaurant downstairs, balconies available, nice little pool on my floor.
Highly disappointed with Hotel Cervantes. I was not expecting anything fancy or 5 star service, but this hotel left lots to be desired. Pros: Price Central location Spacious public areas nicely decorated, comfortable & clean Cons: Unfriendly and unprofessional staff. They acted as if checking you in was a favor rather than their job. I had pre-paid & when I tried to check in they claimed not to find the reservation and insisted i repay. Poor manners and english skills The room I got on the 3rd floor was small, cramped, and had a moldy smell to it. The bed was small and not comfortable. Wi-Fi was poor and TV not working. No safe,safety lock or peep hole in room. I was not expecting anything fancy, but atleast a room where you can relax and have a good night sleep. Shower was moldy and water cold. The photos on their website are not accurate. Luckily it was not expensive and in the area you can find yourself nicer rooms with welcoming staff & good service for the same or lesser price than Hotel cervantes.
We stayed here while on a tour with Superior Tours Vallarta, which is reviewed elsewhere on Trip Advisor. I read reviews before going and requested the 5th floor not near the elevator nor overlooking the alley. I made these requests directly with the hotel. Our requests were made. However, as reported elsewhere this hotel needs upgrading to the 21st century ......although clean....the bathrooms in 508 & 509 were disgusting. Some chose not to take a shower at all. Understand they were NOT dirty but black with mold and red with rust. The beds were either lumpy or made noises when one moved. The breakfasts that came with the tour were fine. The staff at the hotel was friendly and kind. Oh....there was a closet in the bedrooms which had 2 hangers and no chest of drawers. I have strongly suggested to Superior Tours to find another hotel.
This Hotel in centrally located and very convenient. The rooms are simple yet well maintained and very affordable. Wifi does not seem to have a strong signal during many of my visits but it works and its free. The staff at the front desk is always happy to welcome me back and is very attentive to my needs and desires. The restaurant is better than average but a little pricey for my tastes. All in all a good experience with a terrific location.
Did a tour to Guadalajara from Puerto Vallarta.Very scenic bus ride.Went to Tlaquepaque first.Cleanest city I've ever been to. Don't litter or u will be prosecuted.Then off to hotel check in at Hotel Cervantes.This is an older hotel.Its not terrible but it's also not a 5 star.Restaurant has great prices and has great food.Huge flea market is about 20 minute walk.Horse and carriage ride very close.Worth going on that.Keep in mind that Guadalajara is an old city and with tons of people and sites.Beware of pick pockets and thief's on motor bikes.If u want knick nacks or furniture go to Tonala.Will be going back next year.
We stayed here 2 nights as part of a weekend tour of Guadalajara with Superior Tours of Puerto Vallarta. They chose this hotel as a starting point for the walking tour of the historic part of Guadalajara. It is actually a good 20-30 minute walk from the hotel to the old part of the city where all the squares, churches, city hall, etc. are located. The hotel itself is fairly old although not in a traditional colonial style of old like you see in many Mexican cities/towns. The rooms look more like 70s-old with no changes since being built. Everything in the bathroom was old, as well as being small. The room was average size with a working AC but the bed was hard. In a strange choice of priorities, there was an old style 20” tv bolted to the wall (with metal brackets surrounding the tv like they were afraid someone would steal it) yet there was a telephone in the bathroom. The staff were friendly and helpful. The hotel was fairly quiet for a good night’s sleep (aside from the hard bed). We only ate breakfast at the hotel restaurant and it was good. There is a small bar next to the lobby but they only serve beer, nothing else. There is also very little in the area if you want to go out for a drink. There’s a very good pastry shop just down the block but very little else to eat close by. On the plus side, you can go on the roof and have a very good panoramic view of the city. We survived our short stay but if we’re ever in Guadalajara again, we would stay elsewhere since there has to be something better and closer to food, drinks, attractions, etc.
Hotel Cervantes is well-located in the middle of Guadalajara’s historic center, an easy walk from the cathedral and all the main cultural attractions. And it’s probably quite cheap – I don’t know because we were there as part of a tour package. But I wouldn’t dream of staying there again. First, the rooms have just the absolute necessities: bed, bathroom, towel, table, TV. But none of the routine amenities: no hair dryer, hand towels, coffee maker, room safe, or even a dresser for clothing. They give you the remote control for the TV when you check in at the front desk – do people actually steal those things? The noise in the rooms at night is just unbearable – from INSIDE the hotel. First, the room doors do not close without a very loud slam, that’s the way they are designed. It’s impossible to go in and out quietly. Second, the tiled hallways and square foyers reflect and amplify sounds. And third, because the hotel is so inexpensive, you get large groups of young people (it was a soccer team in our case) who party out in the hallways until dawn, and the management did nothing to stop it even after we complained. So it was a miserable night of little sleep. The only redeeming factor was that they do have a very nice breakfast buffet with Mexican and American specialties, which is included with the room.
Stayed at this hotel last weekend as part of a tour from P.V. This hotel is in desperate need of a major renovation. The worst was the bathroom which was full of mold around the tub and ceiling and rust in the tub and on the floor which was uneven probably due to water leakage. The beds were ok but the pillows were very uncomfortable,flat and hard. We were waken at all hours of the night by people in the hall. The walls are paper thin. As a result we did not sleep well. The staff were friendly and helpful and the hotel is very well situated.
We stayed in this hotel on a package tour from P.V. and found it needing a re-do. One can see that it was once a grand hotel, but now needs a work-over. **Negatives include the following: -Although the shower worked, the tub and fixture were in bad disrepair, -A.C. was noisy, blowing some air, but did not provide any cooling, -There was no fridge, no alarm clock and the very small TV did not work at all, -Killed a couple of small cockroaches, but expect the big brothers were not far away. **Positives included the following: -Large guestroom with comfortable bed and clean linen, -Extremely friendly and accommodating staff, -Nice bakery (opened late), located only a block away, -Quite a nice breakfast buffet, -Although our room looked into a small common 'light-well', it was quiet. It is also located a long distance from Tlaquepaque (about 90-100 pasos taxi fare). This hotel might be inexpensive but as the saying goes, 'You get what you pay for'.
- Walking distance to Metropolitan Cathedral and Plaza de Armas
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Centro, Hotel Cervantes is a leisurely stroll from popular sights such as Metropolitan Cathedral and Plaza de Armas. This 100-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Guadalajara, it's also close to Hospicio Cabanas and University of Guadalajara Assembly Hall.
Enjoy a bite to eat at El Molino, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. Start your day off with continental breakfast, available for a fee.
The 100 rooms are air-conditioned and have phones. Guests can expect to find free WiFi and TVs with cable channels. Free toiletries are also available.
Guests staying at Hotel Cervantes enjoy an outdoor pool, free WiFi in public areas, and a porter/bellhop. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. This hotel also has a TV in a common area.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 90 reviews