Property was overbooked so when I arrived at 10:30pm I was told that there was not a room available for my family. Horrible customer service. Will not be staying at Hilton again.
Clean and tidy hotel. Friendly and courteous staff!
very noisy all night. kids on top floor running and screaming late into the night. Horrible breakfast not even a banana available. Had to ask the woman taking care for multiple items that were out and she wore the same gloves for cleanup and serving. never changed them
The facility itself was nice. Front desk staff was not friendly. Breakfast was good and the lady that managed that was nice. Found balled up hair in our sheets and that was gross.
We did not stay at this hotel as there have no reversed a room to my family when I arrived to check in. The staff told us due to some of staff have double booking and there have not addition to us. Also, they told us they promise us to full refund the hotel fee. But I did not heard from hotel or orbitz any new regarding to refund.
The staff is great! The location is perfect for business travel to the area.
The staff was very nice and helpful! The room was ok, but the shower leaked at the bottom of the door and on day 2, it started to smell musty.
Came into town for a weddung. We appreciate the staff. They were very friendly and helpful. Good stay. Good price.
Tru By Hilton Gaylord, MI places you within a short walk of Otsego County Historical Museum and within a mile (2 km) of Bavarian Falls Park. This 92-room hotel has round-the-clock conveniences like a business center, a gym, and a front desk.
Guests can expect free WiFi and 55-inch flat-screen TVs with satellite channels. Free local calls, hair dryers, and ironing boards are also standard. Weekly housekeeping is available.
Built in 2021, the brand new Tru By Hilton Gaylord, MI offers an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Property was overbooked so when I arrived at 10:30pm I was told that there was not a room available for my family. Horrible customer service. Will not be staying at Hilton again.
Clean and tidy hotel. Friendly and courteous staff!
very noisy all night. kids on top floor running and screaming late into the night. Horrible breakfast not even a banana available. Had to ask the woman taking care for multiple items that were out and she wore the same gloves for cleanup and serving. never changed them
The facility itself was nice. Front desk staff was not friendly. Breakfast was good and the lady that managed that was nice. Found balled up hair in our sheets and that was gross.
We did not stay at this hotel as there have no reversed a room to my family when I arrived to check in. The staff told us due to some of staff have double booking and there have not addition to us. Also, they told us they promise us to full refund the hotel fee. But I did not heard from hotel or orbitz any new regarding to refund.
The staff is great! The location is perfect for business travel to the area.
The staff was very nice and helpful! The room was ok, but the shower leaked at the bottom of the door and on day 2, it started to smell musty.
Came into town for a weddung. We appreciate the staff. They were very friendly and helpful. Good stay. Good price.
