Skip to main content
Beginning of main content

Recent guest reviews

For the price, this hotel worked. It is a little rundown, but it is clean and the staff is friendly.

Dirty toilet. Had to change room. Bed not good. Mold in tub.

Check-in employee very rude when I explained my wife was unable to walk up stairs to 2nd floor as she uses a rollator, card key didn't work several times. I won't return.

For starters, upon arriving at the hotel to check in around 9:45 pm, it took us a good 15-20 minutes to even get into our room after we arrived and checked in because not one of the 10 different key cards that the attendant programmed would actually work. He ended up letting us in the room using a housekeeping key card but left me with 4 key cards that didn’t work. The room was never cleaned thoroughly - the radiant heat cover was completely off on the right side of the ac unit - a bud light beer bottle cap was in the corner on the floor still - the toilet in the bathroom was loose - the tub was cracked around the drain handle - and the room has a slight funky smell to it. Not impressed at all.

Place is not kept up, needs lots of attention. Room was not very clean, but bed was comfortable. If you get there late and leave early, its ok.

The hot tub was down for repairs so the main reason for going here was to relax in the hot tub, didn't happen. With all the repair work going on even the pool had bugs floating in the water. The room was nice and the breakfast was great. Perhaps in the future this will be a fine place to go, but not now.

The hotel is trying to upgrade it's looks but doing work on a fall color tour weekend, just inconvenienced to use other doors not close to your room or the pool. The breakfast was great !!!! Used the Do Not Disturb sign for when we were getting ready in the morning. took off the door when we left for the day, housekeeping never came back to check on the room and didn't clean the room.

It was good. It was being remodeled, wasn't able to have a drink at the lounge.

When you book a hotel room you never know what to expect. We had been traveling cross country and had been stuck with some that were absolutely awful. We were pleasantly pleased when we arrived. Our room was clean, large, comfortable. The only recommendation is that the wallpaper in the hallway was shabby and we were concerned that that may carry over into the room. It didn't. But it did look outdated and was peeling off. Not a good first impression. But the room was very nice and overall we would stay there again.

We have stayed here before. It is a fine hotel. In a very nice area. Would stay again. . Needs updating.

The hotel looks like it's very old. They said they have us a new room on second floor. I wouldn't call it new. But it worked for over night.

It was a simple hotel room but nice enough that i will return

Stopped here as a half way point. Decent room, staff friendly. Not a bad price either.

Motel has been neglected for years and is now being renovated.

Booked the jacuzzi room for one night. Room was clean but needs updating. But the price was good so no real complaints. Was a busy weekend so the noise level was a bit high. Could hear the tv on in the next room, kids knocking on the door or running down the hall.

awful... pool room was 50 degrees.. way to cold to swim. When I called the front desk was advised there is NO heat in pool area.. Breakfast also had no heat.. lady serving breakfast very nice and kept apologizing on no heat--I don't think the bed skirt had ever been washed.

This hotel is adequate. The air did not work very well.

West St Gaylord MI

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Quality Inn Gaylord places you within a short walk of Otsego County Historical Museum and within a mile (2 km) of Bavarian Falls Park. This 117-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

The 117 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and safes are also available.


Property features

Guests of Quality Inn Gaylord have access to an indoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Quality Inn Gaylord

Everyone (7) Couples (13) Business (2) Family (7) Friends (3)
4
Everyone

By on Feb 20, 2021

3
Everyone

By on Oct 19, 2020

4
Everyone

By on Oct 18, 2020

4
Family

For the price, this hotel worked. It is a little rundown, but it is clean and the staff is friendly.

By on Jan 25, 2020

Review comment responded on Feb 3, 2020

Dear J, Thank you for your feedback on your visit with us. We are all working very hard together to give our guests an awesome experience. Also we are working on some renovations to make our hotel shine. We hope to see you again soon! Thank you, Cindi

2
Everyone

Dirty toilet. Had to change room. Bed not good. Mold in tub.

By on Sep 16, 2019

1
Partner Couples Family

Check-in employee very rude when I explained my wife was unable to walk up stairs to 2nd floor as she uses a rollator, card key didn't work several times. I won't return.

By on Sep 6, 2019

2

broken and dirty

Everyone

For starters, upon arriving at the hotel to check in around 9:45 pm, it took us a good 15-20 minutes to even get into our room after we arrived and checked in because not one of the 10 different key cards that the attendant programmed would actually work. He ended up letting us in the room using a housekeeping key card but left me with 4 key cards that didn’t work. The room was never cleaned thoroughly - the radiant heat cover was completely off on the right side of the ac unit - a bud light beer bottle cap was in the corner on the floor still - the toilet in the bathroom was loose - the tub was cracked around the drain handle - and the room has a slight funky smell to it. Not impressed at all.

By , from Lansing, MI on Oct 19, 2017

3

run down

Everyone

Place is not kept up, needs lots of attention. Room was not very clean, but bed was comfortable. If you get there late and leave early, its ok.

By , from Ohio on Sep 4, 2017

Review comment responded on Sep 7, 2017

I would like to thank you for your feedback. I will take what you have said and discuss it with my staff. I hope that in the future you will give us another chance to provide you with a better stay! Thank you again.

2

looking for a place to relax.

Everyone

The hot tub was down for repairs so the main reason for going here was to relax in the hot tub, didn't happen. With all the repair work going on even the pool had bugs floating in the water. The room was nice and the breakfast was great. Perhaps in the future this will be a fine place to go, but not now.

By on May 11, 2016

4

color tour

Friends

The hotel is trying to upgrade it's looks but doing work on a fall color tour weekend, just inconvenienced to use other doors not close to your room or the pool. The breakfast was great !!!! Used the Do Not Disturb sign for when we were getting ready in the morning. took off the door when we left for the day, housekeeping never came back to check on the room and didn't clean the room.

By on Oct 14, 2015

url importing http://www.orbitz.com/Grayling-Hotels-Quality-Inn-Gaylord.h4984-p2.Hotel-Reviews
There was an error importing /Grayling-Hotels-Quality-Inn-Gaylord.h4984-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Grayling-Hotels-Quality-Inn-Gaylord.h4984-p2.Hotel-Reviews