Great service, clean rooms.
We prepaid and found out that there was ONLY four rooms set aside for prepay customers. These rooms were substandard without microwaves and minimal furniture. The clerk said it was because we prepaid. Also there is doubt that we get Hilton credit for the 3-day stay as we prepaid. WARNING: Don't prepay if you want a good room.
like the cleanliness, easy access to the highway.
Did not clean room unless requested. We requested and still didn’t clean. Ran out of food in kitchen - we had to go out for breakfast. Too many in pool after we got in and no one would do anything. Only supposed to be 10, according to sign.
The front desk representatives were very helpful and professional, they were able to accommodate us in the same room for an additional day.
Nice location off the main highway. Quite and picturesque. Easy check in and offered bottle water on arrival as Hilton honors perk.
The hot breakfast buffet provided 2 egg omelet options, 2 egg sandwich options, juices, muffins, fresh fruit,coffee and bottled water. Selena was especially attentive to our needs. She always greeted us with a smile! Selena and Alicia are a great team and their level of service was excellent. Other front desk staff were also very helpful and pleasant.
The sofa bed in the room was broken to the point that when I pulled upward to open it, I was able to lift it into the air. How did that not get reported to management?! I tried to phone the front desk but the telephone was broken too! I brought up the room's problems to the clerk, who dutifully noted the issues, told me this was not normal, and wished me well on my trip. I looked at her, expecting an offer to comp the room, but none was forthcoming. Other Hampton Inn's are great, but avoid this one like the plague. They don't maintain their rooms and their customer service is terrible.
The hotel was beautifully maintained and very clean. Our room was spacious. They provided nice breakfast options. Also, the hotel was in a location convenient to the highway and dining options.
The clerk at the front desk was very friendly/helpful. I’m a clean freak & our room was very clean. The pillows & bedding smelled nice & fresh. The hotel seems recently renovated (5 years ?). I forgot my toothbrush & although their rooms indicated they had complimentary ones they were all out. Breakfast was limited. However those lacking items seemed minimal & we would stay here again. 👍
The room was not clean, the blinds did not work they were broke. The pool was dirty, and the water is so soft that you can't even wash soap off in the shower. Will not stay here again!
Very clean room, recently renovated. Comfy bed. Everything worked like it should. Staff were friendly and covid-safe.
It was very clean, and up to date. The only thing that was not great is the pool area was dirty above the water and the towels we're the size of a hand towel. But over all it was great!!
Clean, front desk staff was nice. Indoor pool was a plus
Located within a mile (2 km) of Flagstaff Mall and The Marketplace, Hampton Inn & Suites Flagstaff East is within 3 miles (5 km) of Bushmaster Park. This 103-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
All 103 rooms provide MP3 docks, microwaves, and refrigerators. Guests can enjoy LCD TVs and stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer free toiletries. Dishwashers, free local calls, and safes are also available.
At Hampton Inn & Suites Flagstaff East, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Great service, clean rooms.
We prepaid and found out that there was ONLY four rooms set aside for prepay customers. These rooms were substandard without microwaves and minimal furniture. The clerk said it was because we prepaid. Also there is doubt that we get Hilton credit for the 3-day stay as we prepaid. WARNING: Don't prepay if you want a good room.
like the cleanliness, easy access to the highway.
Did not clean room unless requested. We requested and still didn’t clean. Ran out of food in kitchen - we had to go out for breakfast. Too many in pool after we got in and no one would do anything. Only supposed to be 10, according to sign.
Thank you for taking the time to complete your review and offer your feedback about your stay. I am deeply regretful that we failed to meet your expectations that you did not receive the level of excellent service that we strive to provide for all of our guests. We will certainly take this opportunity to coach our team on these areas to prevent these issues from occurring going forward. We do hope that you allow us the opportunity to welcome you again and to prove that this was an exception from our normal offerings. Thank you again for your valuable feedback.
The front desk representatives were very helpful and professional, they were able to accommodate us in the same room for an additional day.
I wanted to take the time to thank you for your exceptional response. We value all of our guest and always love hearing about their stay. It’s through feedback like yours that we are able to learn and grow as a team. So happy to hear your stay was so enjoyable. I’m glad you enjoyed our team members just as much as I do. They are truly a major part of what makes our hotel so amazing. Thank you again and we hope you visit us again at the Hampton by Hilton East Flagstaff!
Nice location off the main highway. Quite and picturesque. Easy check in and offered bottle water on arrival as Hilton honors perk.
I wanted to take the time to thank you for your exceptional response. We value all of our guest and always love hearing about their stay. It’s through feedback like yours that we are able to learn and grow as a team. So happy to hear your stay was so enjoyable. I’m glad you enjoyed our team members just as much as I do. They are truly a major part of what makes our hotel so amazing. Thank you again and we hope you visit us again at the Hampton by Hilton East Flagstaff!
Thank you!