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Veranda Grand Baie Hotel & Spa

4.0 star property

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Photo gallery for Veranda Grand Baie Hotel & Spa

Front of property
Lobby sitting area
2 restaurants; breakfast, lunch, and dinner served
2 restaurants; breakfast, lunch, and dinner served
2 restaurants; breakfast, lunch, and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Royal Road, Grand-Baie
  • Place, La Cuvette Public Beach
    ‪3 min walk‬
  • Place, Grand Bay Beach
    ‪13 min walk‬
  • Place, Merville Beach
    ‪13 min walk‬
  • Airport, Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪55 min drive‬

Room options

View all photos for Apartment

Apartment | Minibar, in-room safe, desk, laptop workspace

Apartment

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Room (Comfort)

Family Room (Comfort) | Minibar, in-room safe, desk, laptop workspace

Family Room (Comfort)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Comfort Room (Garden)

Minibar, in-room safe, desk, laptop workspace

Comfort Room (Garden)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room (Pool Room)

Minibar, in-room safe, desk, laptop workspace

Comfort Room (Pool Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (Privilege)

Room (Privilege) | Minibar, in-room safe, desk, laptop workspace

Room (Privilege)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Grand-Baie

Grand Bay Beach is within a mile (2 km) of Veranda Grand Baie Hotel & Spa, and other popular sites like Pereybere Beach are within a couple of miles (3 km). This 95-room, 4-star resort welcomes business and leisure travelers with a marina, a full-service spa, and 2 restaurants.
View more Resorts in Grand-BaieOpens in a new window

What's nearby

  • La Cuvette Public Beach - 3 min walk - 0.2 miles
  • Grand Bay Beach - 13 min walk - 0.7 miles
  • Merville Beach - 13 min walk - 0.7 miles
  • Pereybere Beach - 2 min drive - 1.4 miles
  • La Croisette - 3 min drive - 1.6 miles

Getting around

  • Sir Seewoosagur Ramgoolam Intl. Airport (MRU) - 69 min drive

Restaurants

  • ‪La Kaza - ‬20 min walk
  • ‪Beach House - ‬2 min drive
  • ‪Sunset Café - ‬19 min walk
  • ‪Grains de folie - ‬18 min walk
  • ‪Blue Lagoon Cafe - ‬2 min drive

About this property

Veranda Grand Baie Hotel & Spa

Guests of Veranda Grand Baie Hotel & Spa have access to a marina, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for EUR 35 per person one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach resort include a children's pool, a gym, and free WiFi in public areas.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Balconies or patios, minibars, and electric kettles are also available.
An outdoor tennis court and a marina are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Guests under 12 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Seven Colours Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • La Crique Beach Bar
  • La Varangue
  • Lazy Lobster
  • Le Food Comptoir

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Boat
  • Boat tours
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fishing
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Paddleboard
  • Pedal boat
  • Sail boat
  • Scuba diving
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - July 2023
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 35 per person (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (from 2 to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number C07063584

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Grand Baie Hotel

Grand Veranda

Hotel Veranda Grand Baie

Veranda Baie

Veranda Baie Hotel

Veranda Grand

Veranda Grand Baie

Veranda Grand Baie Hotel

Veranda Grand Hotel

Veranda Hotel Grand Baie

Veranda Grand Baie Hotel Spa

Veranda Baie & Spa Baie

Veranda Grand Baie Hotel & Spa Resort

Veranda Grand Baie Hotel & Spa Grand-Baie

Veranda Grand Baie Hotel & Spa Resort Grand-Baie

Frequently asked questions

Can I book all-inclusive rate plans at Veranda Grand Baie Hotel & Spa?

Veranda Grand Baie Hotel & Spa has all inclusive rates that come with all meals included. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Veranda Grand Baie Hotel & Spa?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Veranda Grand Baie Hotel & Spa on Jul 4, 2026 start from $194, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Veranda Grand Baie Hotel & Spa?

Veranda Grand Baie Hotel & Spa offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What can I see close to Veranda Grand Baie Hotel & Spa?

This resort is located in Grand-Baie, just steps from La Cuvette Public Beach. You'll also find Grand Bay Beach and Trou aux Biches Beach within a short drive.

Will I be able to park at Veranda Grand Baie Hotel & Spa?

Yes, secured self parking is offered for free at the resort. Bicycle parking is also available for guests.

Is there a spa at Veranda Grand Baie Hotel & Spa?

Seven Colours Spa is the resort's spa and services include hot stone massages, deep-tissue massages, body wraps, and aromatherapy.

Does Veranda Grand Baie Hotel & Spa include a casino at the property?

No, Veranda Grand Baie Hotel & Spa doesn't have a casino.

Is there an indoor pool at Veranda Grand Baie Hotel & Spa?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Veranda Grand Baie Hotel & Spa?

This beachfront resort offers plenty of amenities for couples including a beach bar, a beachfront restaurant, and an outdoor pool.

Are there hot tubs at Veranda Grand Baie Hotel & Spa?

No, this resort doesn't have a spa tub.

Does Veranda Grand Baie Hotel & Spa have a restaurant that serves breakfast?

Yes, Veranda Grand Baie Hotel & Spa has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Veranda Grand Baie Hotel & Spa allow pets to stay for free?

No, pets aren't allowed at Veranda Grand Baie Hotel & Spa.

Are there connecting rooms at Veranda Grand Baie Hotel & Spa?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to Veranda Grand Baie Hotel & Spa?

The closest major airport to Veranda Grand Baie Hotel & Spa is Sir Seewoosagur Ramgoolam Intl. Airport (MRU), which is about 29.9 mi away.

Can I book a room with a balcony at Veranda Grand Baie Hotel & Spa?

Yes, every guestroom at Veranda Grand Baie Hotel & Spa comes with a balcony/patio and some offer garden and pool views.

Does Veranda Grand Baie Hotel & Spa have a wedding venue on site?

Take advantage of the wedding venue at Veranda Grand Baie Hotel & Spa if you plan to say "I do" during your trip.

Veranda Grand Baie Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 103 out of 267 reviews
Rating 8 - Good. 102 out of 267 reviews
Rating 6 - Okay. 39 out of 267 reviews
Rating 4 - Poor. 14 out of 267 reviews
Rating 2 - Terrible. 9 out of 267 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Nilesh

Liked: Cleanliness, amenities
The room service was perfect on daily basis
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service really stands out at Veranda Grand Baie, was really good on all areas Good location too with restaurants really accessible by walking along the beach
Bar area
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and very helpful. Room was very clean and the air conditioning worked perfectly.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property and very friendly staff, and lots of included activities. Shopping nearby was fun too!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Really caring staff
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel beautifully styled warm and welcoming staff, great location, would recommend
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Arusha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Highly recommend.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Rafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is stunning and very well maintained
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very friendly and helpful all around the hotel including the boathshed
Stayed 13 nights in Mar 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
Amazing stay. We had our 4 year old and had a great time.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Carolyn Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if the safe in the room was bolted down
Stayed 9 nights in Sep 2025
Verified

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new, in a quiet location just a few steps from the shops. Very friendly and professional staff. We loved our stay and would definitively recommend this hotel.
Stayed 8 nights in Sep 2023
Verified

10/10 Excellent

Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable hotel in Grand Baie

Very nice hotel with beautiful interior design that creates a very calm and relaxed atmosphere. The staff was very friendly and serviceminded as well. We also enjoyed that there were different activities at the hotel (biking trips, volleyball, Ping pong table, library etc.).
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Property is refreshing and modern. Great pool and beach area, crystal clear water. Food was good as was service. Check in was a bit weird and long winded, perhaps island time.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

JAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best out of all the Veranda hotels on the Island. It is almost a boutique hotel with lovely room decor and finishes with a warm tropical ambience. Nice location on a small attractive strip of beach and a great pool. The staff are amazing and certainly an improvement on when I last visited in 2016. The only slight disappointment is the main restaurant where the buffet breakfast is only acceptable and not the vast range and variety of the larger hotels but the dinner buffet is a let down. The salad selection is poor and the mains are not great and lacking in variety and poorly prepared and served. It is the ambience and decor and staff that make this place amazing only let down by the restaurant.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Shout out to: Manisha, Ashvin, Beltran
Stayed 6 nights in Aug 2023
Verified

6/10 Okay

JONATHAN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel itself has a nice design and clearly has aspirations of grandeur but it is let down by the service. Reception staff are passive aggressive and indifferent. Room service options are awful. Spend a bit more and go to another resort nearby.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, property conditions & facilities
The property had just reopened after renovations. The pool area was very nice and comfortable and warm even on a windy day. The staff went the extra mile and obviously have tremendous pride in their jobs and the property. Two weeks sped by very quickly and we were all very sad to leave. Will definitely be going back.
Verified

10/10 Excellent

N J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little slice of paradise

This a truly lovely hotel and we had a fabulous two week stay. The location is fantastic you can easily walk into Grand Baie for dinner or shopping. It was easy to find and ideal for exploring the island. The views from the pool and the beach are of the stunning harbour, where there is lots of boats coming and going, which was fun to watch. The hotel grounds and communal areas are very classy and well maintained. The hotel activities were really well organised by an excellent team, we attended rum tasting and a cooking demonstration. Our apartment was lovely and kept very clean, with excellent AC. All of the staff we met were lovely, they seemed happy to be there and enjoyed talking to the guests which makes for a very pleasant stay. I would especially like to thank the ladies in the hotel shop who looked after me very well. The parking was handy too as we hired a car. The only tiny problem we came across for the whole stay was the beach bar lunchtime food, it seemed very badly organised, taking up to an hour for food to arrive, it was lovely when we eventually received it. I would recommend this hotel as a really great place to stay, don’t hesitate to book.
Stayed 12 nights in Oct 2025
Verified

10/10 Excellent

Airon

Liked: Cleanliness, amenities, property conditions & facilities
A Memorable Stay at Veranda Grand Baie Hotel & Spa – Warmth and Hospitality at Its Finest From the moment we arrived at Veranda Grand Baie Hotel & Spa, we were enveloped in a sense of genuine warmth and hospitality that truly set the tone for our entire stay. The welcome we received from the staff was nothing short of amazing – warm smiles, gracious greetings, and a sincere eagerness to make us feel right at home. The check-in process was one of the most intimate and pleasant we’ve ever experienced. Rather than feeling transactional or rushed, it was relaxed and personalized, making us feel like valued guests rather than just another booking. We appreciated the attention to detail and the thoughtful way everything was explained to us. Throughout our stay, every member of the staff continued to impress us with their friendliness and professionalism. Whether we were passing by reception, dining, or simply relaxing on the property, we were always met with warm greetings and helpful attitudes. It’s clear that the staff take real pride in creating a positive experience for guests, and it made a big difference in how enjoyable and relaxing our time was. We left feeling incredibly refreshed and well taken care of, and it’s largely thanks to the incredible team at Veranda Grand Baie. We can’t wait to return.
Infinity pool overlooking the ocean
Stayed 7 nights in Jun 2025
Verified

6/10 Okay

Monther

Liked: Staff & service
Their management cancelled 3 rooms (before the deadline date of free cancellation) we've booked through expedia and the reason was (you didn't pay) and already there was an option to pay at the hotel but they found out that some others wanted the rooms! Not a good reason to be honest! And there was lots of ants and spiders inside the rooms and dogs drinking water from the pool in the hotel.
Verified

6/10 Okay

Monther

Liked: Staff & service, amenities
Their head management cancelled 3 rooms (before the deadline date of free cancellation) we've booked through expedia and the reason was (you didn't pay) and already there was an option to pay at the hotel but they found out that some others wanted the rooms! Not a good reason to be honest! And there was lots of ants and spiders inside the rooms and dogs drinking water from the pool in the hotel.
Verified

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good. Some small could be improved.

Great location for access by foot to Grand Baie. Just the right amount of sunbeds by the pool and on the private bit of beach. Free waterports - kayaking, paddle board, snorkeling and glass bottomed boat trip. Enjoyed the breakfast, other food was ok. (Recently?) renovated in a beautiful colonial style but there were some small things in our room which could have had more care taken over. Had been cleaned in a hurry for our check-in so a fee things were dusty and there was a wet cleaning cloth left just inside the door. Service was mostly good and all the staff were super friendly but just a touch too slow at times. Gave us a packed breakfast for our early flight but the sandwiches were stale. Overall we loved how relaxing the hotel felt and the style and would return for the right price.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and we loved the position. We had a privilege room which was lovely, close to the pool/reception and thankfully meant we weren’t disturbed by the bar/restaurant next door. The staff were in the main really nice and friendly but often quite slow/disorganised. Drink orders sometimes took forever to arrive, something was forgotten at least half the time, the wrong drink delivered etc. Breakfast and dinner are buffet style and I found it quite off putting that the food is uncovered when there are a lot of flies and birds in the restaurant area. A few people we spoke to (us included) had dodgy tummies for a couple of days. Lunch was a la carte and better. The cost of drinks and food for those not on all inclusive is extortionate meaning the hotel bar was pretty dead in the evening. Some of the evening musical entertainment was brilliant (the band of 3 particularly).
Stayed 5 nights in Feb 2024
Verified

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here March 2025 for business. The pictures of the rooms online look nothing like the actual rooms. We booked a family room with the separate seating area and double beds. We got an approx 300sq/ft room with one queen bed and a hanging bamboo curtain separating two single beds - they showed us the other options which frankly were even worse. I cannot stress enough how shockingly inaccurate the online advertisements of this hotel are. We did not have hot water for most of the week. There were cockroaches in the bathroom regularly. The common areas are fairly nice and the food at the buffet is acceptable but nothing to write home about. The bars are rarely tended, so be prepared to typically wait 5-10 mins for drink service while they track down a bartender. To call out a couple positives: the staff were very nice and we had one dinner at the Lobster Restaurant on the beach which I would rate fairly highly. Overall, not a great experience and not what I would expect for $250 /night. I would not stay here again, the quality does not warrant the pricetag. Finally, be cautious when you checkout. They sneak a "charity charge" on your invoice without calling it out (~$25). It's for a number of local non-profits which ultimately I donated to but it certainly would have preferred that it had been communicated.
Stayed 7 nights in Mar 2025

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