8/10 Good
Ellen
Traveled with family
Jan 21, 2026
Amazing customer service and the location is fantastic - right near HOPO ferry dock, bus stops and within a few minutes walk to the tram stop, supermarkets, beach, main strip of Surfers Paradise is 5 minutes walk away. Restaurant next to the hotel was great as well.
Check in was very easy, every question was answered and they made every effort to make us feel welcome.
The hotel itself is in need of cosmetic repairs and some TLC. The rooms are very big (family of 5 were very comfortable in one of their 1 bedroom suites). I'm a stickler for our hotel room being clean, unfortunately the cleaners hadn"t cleaned out/vaccuumed under the couch cushions so that was a not gross for me - everything else was very clean though. If I was really nit picking, I'd also say I wish their toilet paper was nice - teenagers complained!
Beds are comfortable with plenty of spare bedding, extra towels on request and the suite was stocked with a clothes airer, ironing board and iron, TVs in both the living area and bedroom, aircon and ceiling fans in each room of the suite.
We had an issue with the first room we were provided (we were unable to use one of the beds due to a problem with it - they were not aware of), as soon as we showed them the issue, they immediately provided us with a new room, apologised for the inconvenience and also replaced the bed the following day.




Ellen
Stayed 6 nights in Jan 2026































