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Palazzo Versace

5.0 out of 5.0

Recent guest reviews

We were so excited to be visiting the palazzo Versace for our joint birthdays having booked last October!.On arrival,we waited 10 mins to be seated,it was a table for 3 but we were 4!Had to find our own extra chair.Enjoyed the piano playing but had to call the waiter to ask for menues.10 mins later he came with 3 ragged menues.We noticed a table of 8 ladies,looking annoyed,they arrived before us & hadn't been served. A waitress was flustered & disappeared.10 more minutes passed & we hadn't even received a glass of water.Obviously short staffed,people were still arriving,no sign of our food or a drink1Finally after another 15mins,I approached the waiter,& said we were leaving as they were disinterested &quite abrupt.On nearing the exit,a doorman asked if we were ok & we said we were unhappy & our birthdays ruined.Later that day my daughter received a call from the hotel saying we hadn't paid our bill!We explained how we received no service,let alone anyfood or drinks.She passed us over to the manager who apologised & offered us free drinks if we wished to return.Beware of booking a treat,when it was obvious they were understaffed & unresponsive.I had come to Aus. to see my daughter & spend our birthdays together {something we never get to do!}Very disappointed.

We were visiting family staying at Versace and ordered room service coffee. After 30 minutes of waiting we called room service again. Our order hadn't been recorded. We waited another 20 minutes and coffees in paper cups arrived. We tried to put the plastic lids on but they were the wrong size! The coffee was warm not hot, but was good coffee. Not impressed with service at all, hotel was at 20% capacity. The room was gorgeous though.

Absolutely amazing place, staff were very friendly, room was excellent, food to die for & decor brilliant. Would jump at the chance to do again. Will be recommending to all my friends to go if they ever get the opportunity.

Our room was spacious and well equipped. Rooms were extremely clean Beds very comfortable with pillows being some of the best. making for a perfect nights sleep. the turn down service is a lovely touch.

We stay here for 5 nights recently and loved it, from the moment you enter the foyer you get swept away with the beauty of the place. We had a superior room on the second floor and it was great, the bathroom was huge and the bed massive. The buffet breakfast is fabulous with most foods you would want to have and plenty of it, the whole staff are so welcoming and friendly making you feel at home . We will definitely be going back again.

If you want to dine in opulence or just have a coffee and cake this is the place to go.Beautiful outlook over that Broadwater,Great place to meet up with friends,it certainly is 5 star.Rooms are beautifully appointed with wonderful views.Sit on the balcony and watch the world go by.Have not stayed there but have been visiting friends who have.

We stayed here two nights as a hotel destination my wife has wanted to do for years since seeing it on TV, Wow, what a place, certainly the best Ive stayed in, God knows how we can top this! Look at the pics it really speaks for itself, everywhere and everything is top class and staff are even better!!

We had a superior room, quite dark with a less attractive view to the garage. Due to the air condition, the lobby was very chilly. The pool is placed in the center of the hotel area, and has a small artificial sandy beach which was well-liked by kids. Laying on the sun chairs, we looked towards the Hotel facade. All in all we were not very happy with our choice although the staff was very friendly. Sheraton is just across the street and provides access to the beach.

Terrible service and staff . The hotel is not at all up to the mark also the staff at the restaurants are not well trained for a “five star” property like Versace . Maybe they should just stick to their fashion label . They are not suitable for running a service or a hospitality business .

The Palazzo Versace is ran down and it is nothing like the other property they have. The rooms are in very bad shape, none of the bed linen, towels or toiletry were originals. Nothing with the Versace logo on it. Stayed at another Versace property and it was a totally different experience. This hotel is in a bad shape desperately in need of a renovation. Price is very high for what we received.

94 Seaworld Dr Main Beach QLD

Hotel highlights

  • Walking distance to Sea World
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Sea World is a short stroll from Palazzo Versace, and other popular attractions like Surfers Paradise Beach are within a few miles (5 km). This 200-room, 5-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and 3 restaurants. Marina Mirage Shopping Centre and Mariner's Cove Marina are a short walk away.


Dining

There are ample dining options with 3 onsite restaurants, including Le Jardin, which has pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All of Palazzo Versace's 200 air-conditioned rooms provide balconies, refrigerators, and minibars. Guests can expect free WiFi and plasma TVs with cable channels and pay movies. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other amenities include coffee makers, safes, and phones.


Property features

Guests of Palazzo Versace have access to a marina, a full-service spa, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (AUD 30.00 per night)—also useful is limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 2156 reviews