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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Exterior
Outdoor pool, a heated pool, sun loungers
Exterior
Deluxe Room, 2 Double Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Daily cooked-to-order breakfast for a fee

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(72 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(47 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(39 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(22 reviews)
  • Partial ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(56 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(33 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

8.2 out of 10
Very good
(32 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Gold Coast

Located in Surfers Paradise, Novotel Surfers Paradise is adjacent to Cavill Avenue and within a 5-minute walk of other popular sights like Surfers Paradise Beach. This 4.5-star hotel has 408 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Gold Coast and also close to The Star Gold Coast and Gold Coast Convention and Exhibition Centre.

What's nearby

  • Cavill Avenue - 2 min walk - 0.1 miles
  • Slingshot - 2 min walk - 0.1 miles
  • Surfers Paradise Beach - 3 min walk - 0.2 miles
  • Chevron Renaissance - 5 min walk - 0.3 miles
  • SkyPoint Observation Deck - 5 min walk - 0.3 miles

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 26 min drive
  • Coolangatta Airport (OOL) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪The Island Rooftop - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Milky Lane Surfers Paradise - ‬2 min walk
  • ‪Lot 1 Coffee - ‬1 min walk

About this property

Novotel Surfers Paradise

Guests of Novotel Surfers Paradise have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for AUD 27 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach hotel include a hot tub, an outdoor tennis court, and conference space.
Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include balconies, coffee makers, and safes. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Mantra on View Hotel
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  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
7.6 out of 10, Good, 1,036 reviews
$102 nightly
The price is $102
Jun 1 - Jun 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 27 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor

Grand Chancellor Surfers Paradise

Novotel Surfers Paradise Hotel

Surfers Paradise Grand Chancellor

Hotel Grand Chancellor Surfers Paradise Gold Coast

Novotel Surfers Paradise Hotel

Novotel Surfers Paradise Surfers Paradise

Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Is a free cancellation option available at Novotel Surfers Paradise?

Novotel Surfers Paradise provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Novotel Surfers Paradise?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Jun 1, 2026 start from $135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Novotel Surfers Paradise?

This hotel is situated in Surfers Paradise, just steps from Cavill Avenue and Surfers Paradise Beach. You'll also find The Star Gold Coast and Pacific Fair Shopping Centre within a short drive.

Is there parking available at Novotel Surfers Paradise?

Yes, secured parking is offered for AUD 27 per day with in/out privileges. Though parking is limited parking, wheelchair-accessible van parking is also available.

Does Novotel Surfers Paradise have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and an outdoor tennis court at this hotel.

Does Novotel Surfers Paradise feature a casino on the premises?

No, Novotel Surfers Paradise doesn't have a casino.

Is there an indoor pool at Novotel Surfers Paradise?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Note though that pool facilities will be unavailable from April 20 2026 until June 25 2026 (subject to change).

What will couples enjoy most about a stay at Novotel Surfers Paradise?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private hot tub.

Are there hot tubs at Novotel Surfers Paradise?

No, but guests can enjoy a heated pool at this hotel.

Does Novotel Surfers Paradise have a restaurant that serves breakfast?

Yes, Novotel Surfers Paradise serves a cooked-to-order breakfast for a surcharge each morning at BLVD Cafe & Bar.

Does Novotel Surfers Paradise allow pets to stay for free?

No, pets aren't allowed at Novotel Surfers Paradise though service animals are welcome.

Are there connecting rooms at Novotel Surfers Paradise?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Novotel Surfers Paradise?

The closest major airport to Novotel Surfers Paradise is Coolangatta Airport (OOL), which is 19.1 mi away (40 minutes by car).

Are there rooms with balconies at Novotel Surfers Paradise?

Yes, every guestroom at Novotel Surfers Paradise comes with a balcony and some offer ocean and mountain views.

Does Novotel Surfers Paradise offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Novotel Surfers Paradise.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 647 out of 1504 reviews
Rating 8 - Good. 432 out of 1504 reviews
Rating 6 - Okay. 247 out of 1504 reviews
Rating 4 - Poor. 97 out of 1504 reviews
Rating 2 - Terrible. 81 out of 1504 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Loredana

Liked: Cleanliness, amenities, property conditions & facilities
The staff was smiling and super friendly from the time I arrived and daily. The room was immaculate, clean with amazing views of surfers paradise beach and around. It is close walking distance to trans,shipping,beach and attractions Highly recommend the lan bathhouse next door for spa treatment
Stayed 5 nights in Feb 2026

6/10 Okay

Sarah

Stayed 1 night in Feb 2026

10/10 Excellent

Cooper

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, close to beach and all things Gold Coast. Excellent friendly staff, perfect romantic get away.
Stayed 6 nights in Feb 2026

6/10 Okay

Ryan

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The room was run down and smelled of mildew during our stay. It definitely needs a little renovation. There were chips everywhere on the furniture, the bathroom tiles. the bottom of the door the paint was coming of curling.Also if your room faces cavil ave then be prepared for noise all night as its not sound proof and i could not sleep. The front desk staff was great checkin and check out where a breeze.
Stayed 1 night in Feb 2026

8/10 Good

William

Stayed 2 nights in Feb 2026

6/10 Okay

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok. I ordered Room service for dinner and the burger I ordered arrived raw. There was no previous mention about the noise - I could hear/feel the bass from local nightclubs all the way up into the early hours of the morning even on floor 29. As this was a work visit I really needed quality sleep, which I was not allowed. Had I had known, I would have booked elsewhere. Staff were super friendly and location is good if you’re looking to be central to all the action of Surfers Paradise.
Stayed 1 night in Feb 2026

8/10 Good

BIKASH

Stayed 2 nights in Feb 2026

4/10 Poor

Olivia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The drinking glasses were not washed properly. Full of soap. The hotel also lost power for 5 - 6 hours around 9 pm until 2-3 am and we were not notified or informed/ even a simple apology during checkout .we had to sleep without the air con in the humid QLD weather. Location was great.
Stayed 4 nights in Feb 2026

10/10 Excellent

Behiye

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was clean had a beautiful view and all staff were nice and helpful
Stayed 2 nights in Feb 2026

6/10 Okay

Deanna

Stayed 2 nights in Feb 2026

8/10 Good

emily

Traveled with group
Liked: Cleanliness
Great hotel but no wifi
Stayed 5 nights in Feb 2026

8/10 Good

Karen

Stayed 5 nights in Feb 2026

8/10 Good

Adrian

Traveled with partner
Liked: Amenities, property conditions & facilities
Good location. Comfortable room. Helpful staff. However the carpet in the breakfast room was very grubby, with trodden in food.
Stayed 5 nights in Feb 2026

2/10 Terrible

Miriam

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
ammenities were lacking the pool wasn’t available till 4pm and i wasn’t made aware of that upon booking. Rooms could have been cleaner. Carpets in hall ways smell like very strong mould
Stayed 4 nights in Feb 2026

6/10 Okay

Leanne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Taps in bathroom need to be fixed. Staff was very friendly. No pool due to maintenance work. They had organised for us to go swimming in a different hotel.
Stayed 3 nights in Feb 2026

10/10 Excellent

Yanina Fernanda

Traveled with group
Liked: Cleanliness
The rooms were neat and clean. They could do with an upgrade. Pool was too small. The staff were great. Shout out to Martin. He was great! The location was great.
Stayed 3 nights in Feb 2026

6/10 Okay

Denise

Disliked: Cleanliness, amenities, property conditions & facilities
Having stayed for 3 days in room 2208 which was good i had to move for my further two day stay to room 3115. The difference was remarkable. Room 3115; the safe didnt work, the balcony door catch was broke , the curtains were hanging off their hooks , the floor had not been washed as there was sand underfoot wherever i walked. The toilet seat in the bathroom did not fit correctly, in general the room needed a total refurb...very disappointing. Martin on reception was extremely helpful , advising me of places to visit not mentioned in the guide book. David on concierge duty was also very helpful especially with my room move. Whilst he was unable to comment he understood my disappointment. If room 3115 had been my first experience i would definitely not have extended my stay.
Stayed 2 nights in Feb 2026

8/10 Good

Brian

Liked: Cleanliness, amenities
Room clean, great location right in the heart of Sufers paradise. Pool area could be better, no bar and the need to go from the 5th to the ground floor to get a drink or snack isn't brilliant especially as it's through a child proof gate, door key access controlled door, and doorkey access controlled lift, is a poor customer experience and difficult carrying even two schooners. Bathroom not brilliant, bit tired. Breakfast pretty good, but doesn't open til 6.30 am, which is like 7.30 if you're heading to Sydney or the central coast that day on an early start.
Stayed 2 nights in Feb 2026

6/10 Okay

Blair

Traveled with partner
Liked: Amenities
The room view was first class! Found the shower a complete pain in the butt as the track cannot stop the water flowing onto the bathroom floor. Staff pleasant when engaged but generally look morose and like they would rather be anywhere else, a general low energy vibe. Took three requests over four days to fix an issue with the TV coming on randomly during the night and waking us up. Good comms re the renovation and the tradies on site where the friendliest people around.
Stayed 5 nights in Feb 2026

10/10 Excellent

Samuel Antonio

Stayed 7 nights in Feb 2026

6/10 Okay

Lidia

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were amazing- but the room wasn’t cleaned properly- wasn’t vacuumed once in a week stay and bed sheets were not cleaned.
Stayed 6 nights in Feb 2026

8/10 Good

SAED

Traveled with partner
Good service, good stuff five star
Stayed 3 nights in Feb 2026

8/10 Good

Denise

Liked: Cleanliness
The room was spacious , clean and with a lovely view of the ocean. Reservation staff very friendly and helpful. Breakfast was excellent. My critisism; the restaurant being closed in the evening...the cafe area is too noisey and uninviting for a meal...okay for a snack.
Stayed 3 nights in Feb 2026

6/10 Okay

Dervis

Liked: Cleanliness, amenities
Location is nice but the hotel needs a major upgrade as it is very old.
Stayed 1 night in Dec 2025

4/10 Poor

Patricia E

Traveled with family
Disliked: Property conditions & facilities
Rooms weren't cleaned properly.. Toilet had leak n kept running alnite... Bathroom sink water wdnt go down.. Left my $65 charger in room accidentally when I left and had to call 4 times as they kept hanging up on my call.. was told someone would call me next day about it as reception couldn't help me and I'm still waiting for call back... very disappointed in Novotel
Stayed 7 nights in Jan 2026

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