Novotel Surfers Paradise

4.5 star property
Sun-drenched luxury just steps from Cavill Avenue

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

View from room
Exterior
Outdoor pool, a heated pool, sun loungers
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Penthouse, 4 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Housekeeping
  • Bar
  • Pool

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

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Room options

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

Superior Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(57 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(43 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(26 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Family Room, Multiple Beds (Family)

8.2 out of 10
Very good
(30 reviews)
  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(24 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds, Ocean View

8.2 out of 10
Very good
(16 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)
  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gold Coast

Located in Surfers Paradise, Novotel Surfers Paradise is next to popular attractions like Cavill Avenue and Slingshot. This 4.5-star hotel has 408 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Gold Coast and also close to Surfers Paradise Beach and The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk - 0.1 miles
  • Slingshot - 2 min walk - 0.1 miles
  • Surfers Paradise Beach - 3 min walk - 0.2 miles
  • Chevron Renaissance - 5 min walk - 0.3 miles
  • SkyPoint Observation Deck - 5 min walk - 0.3 miles

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪Love Italy - ‬3 min walk
  • ‪Surfers Paradise Surf Life Saving Club - ‬1 min walk
  • ‪Milky Lane - ‬2 min walk
  • ‪Baskin-Robbins - ‬2 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps from Cavill Avenue
Guests of Novotel Surfers Paradise have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for AUD 25 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach hotel include a hot tub, an outdoor tennis court, and conference space.
Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include balconies, coffee makers, and safes. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: AUD 200 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Is a free cancellation option available at Novotel Surfers Paradise?

Novotel Surfers Paradise provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Novotel Surfers Paradise?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Jul 27, 2025 start from $111.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Novotel Surfers Paradise?

This hotel is situated in Surfers Paradise, just steps from Surfers Paradise Beach and Cavill Avenue, and within a short walk of Slingshot. You'll also find The Star Gold Coast and Pacific Fair Shopping Centre within a short drive.

Is parking available on site at Novotel Surfers Paradise?

Yes, secured parking is offered for AUD 25 per day with in/out privileges. Though parking is limited, accessible parking is also available.

Does Novotel Surfers Paradise feature a casino on the premises?

No, Novotel Surfers Paradise doesn't have a casino.

Is there an indoor pool at Novotel Surfers Paradise?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Novotel Surfers Paradise?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Novotel Surfers Paradise have a hot tub?

Yes, this hotel has a spa tub.

Does Novotel Surfers Paradise have a restaurant that serves breakfast?

Yes, Novotel Surfers Paradise serves a cooked-to-order breakfast for a surcharge each morning at BLVD Cafe & Bar.

Does Novotel Surfers Paradise allow pets to stay for free?

No, pets aren't allowed at Novotel Surfers Paradise though service animals are welcome.

Does Novotel Surfers Paradise have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel Surfers Paradise?

The closest major airport to Novotel Surfers Paradise is Coolangatta Airport (OOL), which is 19.1 mi away (38 minutes by car).

Are there rooms with balconies that I can book at Novotel Surfers Paradise?

Yes, every guestroom at Novotel Surfers Paradise comes with a balcony with some featuring ocean or mountain views.

Does Novotel Surfers Paradise offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Novotel Surfers Paradise.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 523 out of 1227 reviews
Rating 8 - Good. 352 out of 1227 reviews
Rating 6 - Okay. 193 out of 1227 reviews
Rating 4 - Poor. 87 out of 1227 reviews
Rating 2 - Terrible. 72 out of 1227 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca Jayne

The entire building could do with modernising The TV’s need upgrading, wasn’t able to use the screen mirror function and not able to use apps on tv as they were too old Carpet in my room was wet from a leaking fridge Decor was outdated Building was undergoing work and the trades were noisy
Stayed 6 nights in Mar 2025

10/10 Excellent

Upninder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with quiet rooms, great staff and a great price
Stayed 10 nights in Mar 2025

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay.
Stayed 5 nights in Mar 2025

6/10 Okay

Michelle Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We were on level 15 in an hinterland view room and did not sleep a wink. The slingshot ride is adjacent to the hotel so we heard the screams all night. The hotel is also above Cavill Ave and the nightclubs - the doof doof goes until 4am and the bed was vibrating for all the wrong reasons. Talking to other guests, paying extra for an ocean view room and a higher floor makes all the difference. We didn’t use the pool as it’s not stopped raining but I do believe it’s closed and you need to borrow a neighboring hotels pool, according to the signage. It was a great location and very convenient to everything, but the noise downgrades the hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathleen Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central area, easy access to transport and extremely knowledgeable and helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramesh, Chilliwack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is in srounding area.Beach is nice to swim.
Stayed 4 nights in Mar 2025

2/10 Terrible

Sebi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This is not we saw in pictures, it wasn’t the same. We didn’t like it at all
Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 2 nights in Mar 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Great 😊 just small issue with paid parking that was paid for at check in but wasn’t entered on hotel computers and when I tried to exit I couldn’t get out and expected to pay for parking but easy fix once flagged to hotel staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas James, Newent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Local to great shops and restaurants
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Novotel surfers paradise are very friendly and helpful nothing was too much trouble i highly recommend the Novotel.
Stayed 5 nights in Mar 2025

6/10 Okay

Helen

Traveled with group
The carpet smelled like dampness that I had to breath while I slept. Room serviced was done very kate in the afternoon which was way too late. The pool needs an up grade.
Stayed 7 nights in Mar 2025

4/10 Poor

Jenny Faatoatuiga

Stayed 5 nights in Mar 2025

10/10 Excellent

crystelle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Get place to stay room was nice and clean close to everything and friendly staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 6 nights in Feb 2025

2/10 Terrible

Kristi Leanne

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool, spa, tennis/basketball court all closed. Reception staff rude. Turned away from breakfast buffet that was paid for. Bathrooms of very poor quality, falling apart. Balcony railing wobbly - on the 18th floor. Sign in room advising not allowed to use balcony or have balcony door open due to cyclone, but retained stupid rules for a week unnecessarily
Stayed 5 nights in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Oya

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Walkable to shops and beach.
Stayed 7 nights in Mar 2025

8/10 Good

Nicolaas

Traveled with partner
Liked: Amenities
Location was unbeatable and the food was good but the most disappointing thing was that the pool was not operating. Room service was also mostly absent. Just getting clean towels and such but no actual cleaning of the room.
Stayed 8 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

6/10 Okay

Bettina, Auckland

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Great value and location. I stayed at Novotel for 1 night when Tropical Cyclone Alfred made it to land. The hotel is very outdated. The lighting is poor at the restaurant and hall ways to get to your room. It feels like I’ve time travelled back 30 years ago. In saying that, I did not feel the hotel room was dirty at all; it was clean. The ‘Family room’ bathroom is tiny though and felt very claustrophobic. I believe they have renovation plans in place already, and looking forward to seeing the new Novotel.
Stayed 1 night in Mar 2025

10/10 Excellent

juan jose

Traveled with partner
Liked: Cleanliness, staff & service
Great location but the bathroom is a little small.
Stayed 2 nights in Mar 2025

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, close to the beach and shops.
Stayed 1 night in Mar 2025