Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Beach/ocean view
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Outdoor pool, a heated pool, sun loungers
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Chevron Renaissance
    ‪3 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(67 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(45 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Partial ocean view
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(36 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(33 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(21 reviews)
  • Partial ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(54 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(32 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 462 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Superior Room, 1 King Bed

8.4 out of 10
Very good
(30 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds

About the neighborhood

Gold Coast

Located in Surfers Paradise, Novotel Surfers Paradise is adjacent to Cavill Avenue and within a 5-minute walk of other popular sights like Surfers Paradise Beach. This 4.5-star hotel has 408 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Gold Coast and also close to Gold Coast Convention and Exhibition Centre and The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk - 0.1 miles
  • Slingshot - 2 min walk - 0.1 miles
  • Chevron Renaissance - 3 min walk - 0.2 miles
  • Surfers Paradise Beach - 3 min walk - 0.2 miles
  • SkyPoint Observation Deck - 5 min walk - 0.3 miles

Getting around

  • Cypress Avenue Station - 9 min walk
  • Gold Coast City Coomera Station - 22 min drive
  • Coolangatta Airport (OOL) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Vapiano - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Island Rooftop - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk

About this property

Novotel Surfers Paradise

Guests of Novotel Surfers Paradise have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for AUD 27 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include a hot tub, an outdoor tennis court, and conference space.
Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include balconies, coffee makers, and safes. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 27 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:
  • Hot tub
  • Swimming pool
The property will be renovating from February 6 2026 to April 2 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Is a free cancellation option available at Novotel Surfers Paradise?

Novotel Surfers Paradise provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What is there to do around Novotel Surfers Paradise?

This hotel is situated in Surfers Paradise, just steps from Cavill Avenue and Surfers Paradise Beach. You'll also find The Star Gold Coast and Pacific Fair Shopping Centre within a short drive.

Is parking available on site at Novotel Surfers Paradise?

Yes, secured parking is offered for AUD 27 per day with in/out privileges. Though parking is limited, accessible parking is also available.

Does Novotel Surfers Paradise feature a casino on the premises?

No, Novotel Surfers Paradise doesn't have a casino.

Is there an indoor pool at Novotel Surfers Paradise?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Note though that pool facilities will be unavailable from April 20 2026 until June 25 2026 (subject to change).

What do couples enjoy most about Novotel Surfers Paradise?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Novotel Surfers Paradise have a hot tub?

Yes, this hotel has a spa tub.

Does Novotel Surfers Paradise have a restaurant that serves breakfast?

Yes, Novotel Surfers Paradise serves a cooked-to-order breakfast for a surcharge each morning at BLVD Cafe & Bar.

Does Novotel Surfers Paradise allow pets to stay for free?

No, pets aren't allowed at Novotel Surfers Paradise though service animals are welcome.

Does Novotel Surfers Paradise have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel Surfers Paradise?

The closest major airport to Novotel Surfers Paradise is Coolangatta Airport (OOL), which is 19.1 mi away (40 minutes by car).

Are there rooms with balconies at Novotel Surfers Paradise?

Yes, every guestroom at Novotel Surfers Paradise comes with a balcony with some featuring ocean or mountain views.

Does Novotel Surfers Paradise offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Novotel Surfers Paradise.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 633 out of 1449 reviews
Rating 8 - Good. 408 out of 1449 reviews
Rating 6 - Okay. 236 out of 1449 reviews
Rating 4 - Poor. 94 out of 1449 reviews
Rating 2 - Terrible. 78 out of 1449 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

John

Liked: Staff & service
Stayed 3 nights in Nov 2025

8/10 Good

David

Pool closed during the day & many of the advertised facilities not available due to renovations.
Stayed 6 nights in Nov 2025

10/10 Excellent

James Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good property close to everything
Stayed 4 nights in Nov 2025

8/10 Good

JOE

Stayed 2 nights in Nov 2025

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The 2nd room had no small tables to put water, medication or phones on
Stayed 1 night in Nov 2025

6/10 Okay

Radica

Stayed 3 nights in Nov 2025

8/10 Good

Dorjpagma

Stayed 3 nights in Nov 2025

10/10 Excellent

prabesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

6/10 Okay

Karan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked Novotel Surfers Paradise and included the breakfast. The first two days I got breakfast as they found me in system. In my last day, they could not find me in system. Still they gave me breakfast and mentioned that at the time of checkout they won’t charge. But still they charged me $84 for two and mentioned that I have to pay as I am not in system. They could have mentioned earlier that they will charge me and I would have not taken brekkie and would have gone out. I was pretty disappointed with the behaviour of the receptionist too.
Stayed 3 nights in Nov 2025

10/10 Excellent

Aida

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2025

2/10 Terrible

Mohammad Reza

Stayed 4 nights in Nov 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, amenities
It’s good to see the hotel is undergoing renovations, it’s a bit dated - but it’s clean, and that’s what matters most to me. The rooms are spacious, clean, and the beds are comfortable. All the staff were friendly, and I was happy to have a smooth check-in, unlike our last visit. It’s in a great location, with the beach, restaurants, shopping, entertainment, and the light rail at your doorstep. I highly recommend this hotel.
Stayed 7 nights in Nov 2025

2/10 Terrible

Marg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed on wheels so when you say on it the bed ended up on the either side of the room. The phone didn't work in the room and when I told the reception they said someone would fix it. No one did. Lipstick on the coffee mugs in the room, so these had not be cleaned. People next door smoking on balcony. Was ignored for 10 mins at the bar area when I wanted to get something.
Stayed 1 night in Nov 2025

8/10 Good

Donna Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable place great location right in surfers paradise. However pool shut every day until 4pm due to maintenance disappointing!!
Stayed 6 nights in Nov 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

Dwayne

Stayed 2 nights in Nov 2025

10/10 Excellent

Lily

Stayed 8 nights in Nov 2025

6/10 Okay

CHUCHIE

Traveled with family
Liked: Cleanliness, staff & service, amenities
Learned a lesson not to book when hotel is under construction and within the centre. The noise was terrible to have a good rest adding the night time loud music and shouting that can still be heard in the 23rd floor of the room until the early hours of the morning. Aside from that, the hotel is conveniently located where the beach and amenities are and the hotel itself is immaculate with the lovely and friendly staff and cleaners.
Stayed 2 nights in Nov 2025

10/10 Excellent

Eleftherios

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Nov 2025

6/10 Okay

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With three bars in close vicinity you may as well go out Thursday to Saturday night as the noise is loud until 2.30am, shame as this is all that spoiled our stay, we've been visiting the Novotel but will give it a miss for the next Surfers holiday
Stayed 10 nights in Nov 2025

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice spot close to everything we wanted. Rooms were nice. Front staff were a little rude but apart from that all other staff were lovely.
Stayed 4 nights in Oct 2025

6/10 Okay

James

Stayed 1 night in Nov 2025

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyday cleaning & great view from room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very convenient to surfers
Stayed 1 night in Nov 2025

8/10 Good

Cameron

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great buffet breakfast
Stayed 3 nights in Nov 2025