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Novotel Surfers Paradise

4.5 out of 5.0

Recent guest reviews

Urine stains all over toilet seat. Low water pressure shower. Bad curtains. Noisy lifts.

The room was tidy but tired. I would say the location keeps the hotel fairly full on a regular basis. I was disappointed it was so busy I couldn't even see the coffee machine at the hotel breakfast area so we opted to go out for coffee. The lobby is nice, people friendly and location definitely is the highlight overall. Close to everything here.

We were only there one night but everything was spot on. Thank you

Very good location but not very clean room and bathroom, poor amenities

Location is excellent. I can walk to suffers paradise. Room has been renovated, so very clean and big enough.

Had to pay extra 15 dollars per day for parking. Had to pay extra for internet that only worked in half the room and was slow. 11:00 am checkout. 2:30pm check in. Long queues to check in and check out. When above room used bathroom you could hear it in my room. Renovations underway on floor with pool and gym. Location was very good, short walk to beach and you step out into cavill mall. Room was clean and comfortable. It was ok but not 4 star

Our family stayed at the hotel for two nights. The hotel is just a block away from the beach. Shopping mall, restaurants and souvenir stores are all within walking distance. Good location. The hotel is clean. Staff services are very good. It would be nice to have a queen bed and a double bed in the standard twin room for a family of three and free wi-fi for the duration of the stay.

friendly and helpful staff ,good situated in the middle of Surfers Paradise and close to everything.

Very nice was very lovely plce the room have Internet we pay for that but I was happy they have Internet at room

The room was so cold and heater wasn't working... but location was perfect for travelers and swimming pool was great too.

Great rates, great location, average quality though so don't expect the Hilton!

Great location, rooms nice and clean they are still renovating from the top floors down so go as high as you can

Room options

Deluxe Twin Room

Full 2 | Sleeps 4

Deluxe King Room

King 1 | Sleeps 3

Deluxe Family Room

King 1 | Sleeps 4

Premium King Ocean View Room

King 1 | Sleeps 2

Guest reviews for Novotel Surfers Paradise

Everyone (2) Couples (4) Business (1) Family (3) Other (2)
2

dirty bathroom

Everyone

Urine stains all over toilet seat. Low water pressure shower. Bad curtains. Noisy lifts.

By , from Sydney on Dec 31, 2016

Review comment responded on Jan 6, 2017

Hi Leila, thank you for sharing your review and it’s a shame the hotel did not meet the mark for you on this occasion. We hope to have the chance to welcome you back in the future so we can hopefully change your opinion. Best regards, Andrew Maynard General Manager

3

location is the highlight.

Everyone

The room was tidy but tired. I would say the location keeps the hotel fairly full on a regular basis. I was disappointed it was so busy I couldn't even see the coffee machine at the hotel breakfast area so we opted to go out for coffee. The lobby is nice, people friendly and location definitely is the highlight overall. Close to everything here.

By , from Auckland, NZ on Aug 21, 2016

5

one night

Couples

We were only there one night but everything was spot on. Thank you

By on Nov 8, 2015

3

family trip

BusinessTravelers

Very good location but not very clean room and bathroom, poor amenities

By on Feb 22, 2015

4

it was nice to stay

Couples

Location is excellent. I can walk to suffers paradise. Room has been renovated, so very clean and big enough.

By on Nov 20, 2014

3

good location but not 4 star

Families

Had to pay extra 15 dollars per day for parking. Had to pay extra for internet that only worked in half the room and was slow. 11:00 am checkout. 2:30pm check in. Long queues to check in and check out. When above room used bathroom you could hear it in my room. Renovations underway on floor with pool and gym. Location was very good, short walk to beach and you step out into cavill mall. Room was clean and comfortable. It was ok but not 4 star

By on Sep 25, 2014

4

a memorable stay

Families

Our family stayed at the hotel for two nights. The hotel is just a block away from the beach. Shopping mall, restaurants and souvenir stores are all within walking distance. Good location. The hotel is clean. Staff services are very good. It would be nice to have a queen bed and a double bed in the standard twin room for a family of three and free wi-fi for the duration of the stay.

By on Sep 5, 2014

3

grat location

Couples

friendly and helpful staff ,good situated in the middle of Surfers Paradise and close to everything.

By on Apr 13, 2014

5

very nice i love to go there agine and spned more time there

Singles

Very nice was very lovely plce the room have Internet we pay for that but I was happy they have Internet at room

By on Apr 2, 2014

2

so..so!

Families

The room was so cold and heater wasn't working... but location was perfect for travelers and swimming pool was great too.

By on Aug 27, 2013