Novotel Surfers Paradise

4.5 star property
Sun-drenched luxury just steps from Cavill Avenue

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Beach/ocean view
Outdoor pool, a heated pool, sun loungers
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(67 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(44 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Partial ocean view
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(32 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(31 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(21 reviews)
  • Partial ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(53 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(32 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)
  • City view
  • 462 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Superior Room, 1 King Bed

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds

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About the neighborhood

Gold Coast

Located in Surfers Paradise, Novotel Surfers Paradise is adjacent to Cavill Avenue and within a 5-minute walk of other popular sights like Surfers Paradise Beach. This 4.5-star hotel has 408 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Gold Coast and also close to The Star Gold Coast and Gold Coast Convention and Exhibition Centre.

What's nearby

  • Cavill Avenue - 2 min walk - 0.1 miles
  • Slingshot - 2 min walk - 0.1 miles
  • Chevron Renaissance - 3 min walk - 0.2 miles
  • Surfers Paradise Beach - 3 min walk - 0.2 miles
  • SkyPoint Observation Deck - 5 min walk - 0.3 miles

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Vapiano - ‬3 min walk
  • ‪Guzman Y Gomez - ‬3 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪The Island Rooftop - ‬2 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps from Cavill Avenue
Guests of Novotel Surfers Paradise have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for AUD 27 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include a hot tub, an outdoor tennis court, and conference space.
Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include balconies, coffee makers, and safes. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 27 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 13 2026 to July 2 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from February 2 to April 1:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Is a free cancellation option available at Novotel Surfers Paradise?

Novotel Surfers Paradise provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What is there to do around Novotel Surfers Paradise?

This hotel is situated in Surfers Paradise, just steps from Cavill Avenue and Surfers Paradise Beach. You'll also find The Star Gold Coast and Pacific Fair Shopping Centre within a short drive.

Is parking available on site at Novotel Surfers Paradise?

Yes, secured parking is offered for AUD 27 per day with in/out privileges. Though parking is limited, accessible parking is also available.

Does Novotel Surfers Paradise feature a casino on the premises?

No, Novotel Surfers Paradise doesn't have a casino.

Is there an indoor pool at Novotel Surfers Paradise?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Note though that pool facilities will be unavailable from April 13 2026 until July 2 2026 (subject to change).

Is Novotel Surfers Paradise a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Novotel Surfers Paradise?

Yes, this hotel has a spa tub.

Does Novotel Surfers Paradise have a restaurant that serves breakfast?

Yes, Novotel Surfers Paradise serves a cooked-to-order breakfast for a surcharge each morning at BLVD Cafe & Bar.

Does Novotel Surfers Paradise allow pets to stay for free?

No, pets aren't allowed at Novotel Surfers Paradise though service animals are welcome.

Does Novotel Surfers Paradise have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel Surfers Paradise?

The closest major airport to Novotel Surfers Paradise is Coolangatta Airport (OOL), which is 19.1 mi away (40 minutes by car).

Can I book a room with a balcony at Novotel Surfers Paradise?

Yes, every guestroom at Novotel Surfers Paradise comes with a balcony with some featuring ocean or mountain views.

Does Novotel Surfers Paradise offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Novotel Surfers Paradise.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 627 out of 1429 reviews
Rating 8 - Good. 403 out of 1429 reviews
Rating 6 - Okay. 228 out of 1429 reviews
Rating 4 - Poor. 93 out of 1429 reviews
Rating 2 - Terrible. 78 out of 1429 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Chintan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at Novotel. The location is amazing and so does their breakfast.
Stayed 4 nights in Nov 2025

6/10 Okay

Dimitrios

Room were in good condition beds very comfortable bathroom toilet a little small, unfortunately due to renovations we couldn’t access tennis court i can see some parts of the area need an upgrade a small kitchen would have been a bonus but overall reasonable and perfect location.
Stayed 4 nights in Nov 2025

8/10 Good

Sallie-Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a delay of almost an hour in checking in as our room wasn't ready at 2pm. They did give us a room with 3 beds which was appreciated. The view was spectacular and couldn't be faulted. The room was pretty dated and had knocks to the paint, the sliding door to the balcony could have used some wd40 to slide easier and there was the top of a strawberry dried out and left on the floor. Bath was stained with something black, like someone had maybe let black hair dye sit after washing it out. Sheets were clean and felt amazing. Room service was great, prices very reasonable but some of the items were cold by the time they got to the room. Very disappointed that I couldn't get a cocktail delivered to my room though. Parking was an absolute nightmare though because it is shared with other businesses around the hotel and you have to walk a fair distance with luggage in the underground parking to get to the lobby of the hotel. Overall, the view is what we came for and the location is central to everything. It was so relaxing to get away and we had a great stay despite the couple of things I mentioned. We would come back for another stay
Stayed 1 night in Nov 2025

8/10 Good

Hui-Wen

Stayed 1 night in Oct 2025

6/10 Okay

Hudson

Liked: Cleanliness, staff & service
Disliked: Amenities
The service at front desk was perfect, quick check in and check out but our air conditioner would just not work at all i full on tried 7 times to work and followed all instructions on the wall, give the staff a raise though they are superb
Stayed 1 night in Oct 2025

6/10 Okay

Dragica

Disliked: Cleanliness, property conditions & facilities
Room was clean, has been refurbished, does however need a toilet brush to clean toilet! Housekeeping were helpful and polite. Outdoor area of Novotel was absolutely DISGUSTING!! Everything is old , dirty and very dated. The pool area was closed most of the day, we were told we could use the pool at a nearby hotel. I would not have booked the Novetel if ld seen the condition it’s in and the fact thatl K L pp p
Stayed 7 nights in Oct 2025

10/10 Excellent

Anthea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. The staff were accommodating.
Stayed 3 nights in Nov 2025

8/10 Good

Allison Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay in the heart of everything surfer’s paradise has to offer. Staff were friendly and helpful. Was directed to use the pool at a nearby hotel as the pool area was undergoing construction. Our room was clean and spacious and the bed was comfortable. Overall it was a good stay and we will stay here again in the future should we come back to the Gold Coast
Stayed 2 nights in Nov 2025

10/10 Excellent

Carmelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Helder

Stayed 1 night in Oct 2025

10/10 Excellent

JUN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff, will come back again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Somwit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect. I will come back again.
Stayed 8 nights in Oct 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Location, staff, facilities all great
Stayed 2 nights in Oct 2025

8/10 Good

Franz Lee

Traveled with partner
Liked: Cleanliness
Yes i believe so
Stayed 3 nights in Oct 2025

10/10 Excellent

Oksana

Liked: Property conditions & facilities
We loved our stay!
Stayed 6 nights in Oct 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great location
Stayed 5 nights in Oct 2025

8/10 Good

Bradley

Stayed 5 nights in Oct 2025

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities
Big clean room, fabulous view, comfy bed
Stayed 1 night in Oct 2025

8/10 Good

Mylie

Stayed 1 night in Oct 2025

6/10 Okay

Dev

Business traveler
Liked: Cleanliness
Tired rooms; better insulation from noise in corridors
Stayed 2 nights in Oct 2025

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities
Basic and run down. Pool is surrounded by construction site. Price is really for the location. Rooms are not sound proof
Stayed 1 night in Oct 2025

2/10 Terrible

Regina

Stayed 1 night in Oct 2025

10/10 Excellent

Nuno Da

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2025

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for two nights so didn't use any facilities. The room service meals were lovely and the staff were very friendly and helpful.
Stayed 2 nights in Oct 2025