Novotel Surfers Paradise4.5 out of 5.0
Recent guest reviews
I'm only basing my experience on the fact that I had recently stayed at the Novotel in Wollongong which was immaculate and incredibly beautiful and unfortunately this Novotel is very out dated. The rooms are very small. The furniture is super old. Lighting is not very good. The shower has mould on the walls. There was paint stains on the tiles. Carpet was old and dirty. The food is nice but definitely over priced. The staff were all super friendly and nil issues there. Location is amazing and walking distance to everything. We were up very high but on our first night there was a cockroach in the bathroom. The hotel definitely needs a huge makeover and to make their meal prices a little cheaper. I only booked this Novotel in hope it was going to be exactly the same as the one in Wollongong but it wasn't. Disappointed that this hotel had no mini bar in room.
Had a lovely stay at Surfers Paradise ,Staff were pleasant ,Room was great and the location is so convenient with the tram stop at a few hundred metres away lots of food outlets close by.Thankyou Accor!
We stayed here and were utterly dissatisfied. Firstly, a $200 cash/ $100 credit card bond is required on check in. Being a young couple, this was my entire spendings for the weekend. This was not stated anywhere prior to arrival. Secondly, for the price per night, the rooms are small. Having the "kitchen facility" a fridge and jug right, next to the bathroom and directly across from that is the bathroom vanity. I found this layout extremely odd and not very appealing. Thirdly, having a shower proved difficult as well since the shower/bathtub barely has a door which sprayed water all over the bathroom floor. Lastly, after breakfast, I tried to call room service to collect the plates but after 5 minutes there was no answer, later that night after a mediocre dinner at the restaurant, I was still hungry and tried to order room service but yet again, no answer after calling 5 times. Staff were friendly but also made me feel quite out of place and almost lower class. Also had to pay for parking however this came as no shock being in a largely populated area. All round, I will not be returning and will most probably not stay here again which is disappointing.
Great stay. Only complaint was the weather and the Novotel had no control of that. Service was great from checkin to checkout. Geoff. Outstanding service. Thank you for making checkout seamless and easy.
Staff were friendly. Breakfast buffet very good. Rooms need refurbishment and bed was like sleeping on a rock. Every other Novatel we have stayed at has has great comfy beds except surfers paradise. Bathroom was pretty rough.
We stayed for 2 days and found the hotel to be good. The staffs were very helpful. We came early but were helped with an early check in. Rooms are smaller than expected but since we had an ocean view balcony the same made it up. One sore area - the breakfast was not great as had a limited spread. On egss the variety were none.
We were offered an upgrade on arrival, at a discounted rate, for a room on the 30th floor overlooking the beach. The room had been refurbished, the bed was quite firm and the shower had poor pressure but otherwise very nice. The buffet breakfast was pretty average, but the staff were friendly and helpful
such an improvement on my previous stay would fully now recommend as staff seem more into pleasing guests I had a slight problem with getting on line with wifi this was late at night on checking in my full thanks to LUCY who is assistant manager it was eventually traced to the box on that floor and she changed me to another floor Well Done LUCY
Very happy with our room and service . The room was large , clean and great views. We where greeted at the entrance with the offer to valet park . The service staff at the desk with quick and efficient .
Stayed at the Novotel last weekend and the location was great. We had a family room and was better than we expected in terms of privacy. The bathroom was super tiny though and water would go everywhere! Needs an upgrade as there was a bit of mould. Bedding needed upgrading in room 2912 as has not been upgraded in a while.
- Walking distance to Cavill Avenue and Surfers Paradise Beach
- Onsite dining
- Outdoor pool
- Fitness center
Novotel Surfers Paradise places you next to Cavill Avenue and within a 5-minute walk of other popular sights like Surfers Paradise Beach. This 408-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a fitness center, and a spa tub. It's in central Surfers Paradise and also a short walk from Timezone and Centro Surfers Paradise.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All 408 air-conditioned rooms provide balconies, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.
Guests of Novotel Surfers Paradise have access to an outdoor pool, a fitness center, and a spa tub. Self parking is offered for AUD 17.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor tennis court, WiFi in public areas, and 6 meeting rooms.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 380 reviews