I stayed at this property with my family for my partners birthday. There were 6 of us and the unit barely catered for 4. There were not enough chairs, plates, knives, forks and plenty more. I was assured in a message prior to arrival that there were enough kitchen facilities, we were sorely disappointed upon arrival. After noticing this downfall, as well as many others, we contacted Gold Coast Holiday Management and were assured we would have more utensils delivered to the unit by the next morning, this never happened.
I recontacted these people after the end of our stay, expressing our distaste with the unit and what it offered, asking for a refund because I paid for 6 people and they barely catered for 4 of us. I was given a $100 voucher to reuse at the property, with fine print that said a $60 admin fee would be applied to the booking, so a $40 voucher.
The way my phone calls were ignored suggested they added my contact and noted not to answer me. I am completely disgusted with the way my situation was dealt and I would NOT recommend this place to anyone.
I was not contacted by the owners to apologise or offer any kind of reimbursement.