Holiday Inn Express Glenwood Springs2.5 out of 5.0
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Recent guest reviews
I was told upon check in there would be a $25 hold on my card for incidentals. When I got home, there was a $25 hold and then showed an additional $75 charge. When I called the hotel, the manager told me there shouldn't have been an additional $75 hold and that since nothing was spent at the hotel she would refund me $100. A few days later I see a charge that went through for $100. After getting Manuela on the phone with my bank, she argued that it was a refund (even tho my bank was telling her they saw that it was NOT a refund, that no refund was in process). She even told my bank they were not being honest with me. The only way I can get my money back now is to file a dispute with my bank, taking another 3-5 days to get this money back as Manuela refused to refund. I spent over 45 minutes of my time between calling the hotel immediately and trying to get this fixed, and then having to spend more time on the phone with my bank AND Manuela at the same time. The hassle of this will keep me from ever staying at this hotel again.
Nice hotel... Walking distance from hot springs pool
We found the staff, the location and the stay to be very pleasant the beds were comfortable and clean. Both my wife and I were amused that the pillow cases labeled pillows as firm or soft. The breakfast was hearty, and worth getting up for. I appreciated finding some USA Todays available, and enjoyed simply sitting and enjoying the morning.
I think this is a very good, quite, pleasant hotel.
The location is good for most things, walk to dinner, the park, the river and the caverns tram. The Friendly staff and decent breakfast was a good start to the day. The pool was tiny and super cold, but you are going to the hot springs anyway. The walls are thin, you hear every halfway conversation. Overall, it was worth the money and better than most the area hotels from my experience.
We have stayed at the Holiday Inn Express in many cities and they are usually great. This stay was not however. It started with dirty sheets on the bed and the smell of cigarette smoke in the bathroom. The stay was topped off by the fire alarm going off at 1:30am due to a malfunction. We ended up cutting our trip short because of all the issues we had. We will use holiday inn express again most likely, but this was not a good experience.
What a great spot, so close to my favorite place ever, the glenwood hot springs!! Free breakfast with gluten free options, nice rooms with clean comfy bed. Perfect location, and nice staff.
Had a pretty good stay here. Staff was great. Got a different room with no problem after they first gave me a smoking room. My only complaint about the room was that the A/C was so loud it woke me up a few times throughout the night, but that's not a deal breaker for me. Hotel is very close (walking distance)to the tram to the glenwood caverns, but not walking distance to the hot spring pool. Good variety for the free breakfast in the morning, hot and cold items.
Really nice staff. Great breakfast with lots of good options.
Location and staff were pleasent. The room was clean and tidy. I would have rated higher but they had issues checking us out of the hotel.
The hotel was exactly what we wanted: a place that was affordable and wasn't terrible. It was perfectly sufficient. The only turn off was the bathtub seemed to be falling apart (the lining was flaking off).
Close to the hot pools - rooms and amenities average but decent for the price.
The fridge didn't work and there was no maintenance staff available to fix it, and the pool was closed for maintenance. It was, however, relatively inexpensive and still within walking distance form the hot springs pool.
Breakfast was very poor from what we were used to with Holiday Inn. Looks great from the outside and lobby. Room on second floor was loud and not as nice as other Holiday Inn Expresses
Linen on beds felt like sand paper, could not get a good night sleep. towels were so rough felt like it was rubbing your skin off.POOL WAS NOT OPEN. could not use the back door because the batteries were dead. breakfast was not that great. So on a scale 1 to 10 we give it a 2
Great place for a weekend getaway.Staff was very helpful on places to dine out. Rooms were very clean and well kept.A little noisy at times but overall it was a good value. I would recommend this motel.
Not much better value to be found. We stayed in the family suite which was perfect. Two TVs so the kids shows could be on one and college football on the other! The free breakfast is great and there are lots of choices. The warm cookies in the lobby at night were unexpected and awesome. When we arrived they even let us know that while there pool is outdoors and closed for the winter that we could go right next door to the Hampden Inn and use theirs as they have worked out a deal for that with them, nice! The staff was very nice and our room was very clean. No complaints. Price was excellent too!
I've recently stayed in more expensive hotels than the Holiday Inn Express in Glenwood Springs, but my husband and I prefer Holiday Inn Express for one reason - we know what to expect. And we got it here - very courteous and helpful staff, clean room, good coffee (all day and night), complimentary breakfast that includes hard boiled eggs and Light n' Fit yogurt as well as the sugary stuff (and fruit) and a hot tub that is hot that actually works. When I travel, that's what I want and that's what I get - thanks HIE! Mary
It was very fun and relaxing.But next time I'm going to take only my wife,because we didn't see much for the kids at night .
Exactly what you'd expect. Internet was a little hard to access at times but staff remedied quickly.
Holiday Inn Express Glenwood Springs places you within a 10-minute stroll of Glenwood Caverns Adventure Park and Glenwood Hot Springs. This 65 -room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Glenwood Springs Center For The Arts and Yampah Spa and Vapor Caves are a short walk away.
Free buffet breakfast is included with your stay.
All of Holiday Inn Express Glenwood Springs's 65 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
At Holiday Inn Express Glenwood Springs, guests enjoy an outdoor pool, a children's pool, and a spa tub. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this hot springs hotel include free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool.