The O'Callaghan Eliott Hotel4.0 out of 5.0
Recent guest reviews
This was my first stay at this hotel, although by no means my first trip to Gibraltar. Once we managed to find it by car the welcome at reception by Denisa was perfect. She r and checked us in smoothly, and was a joy the whole weekend. We were given a refurbished room, with a huge bed and a walk-in shower. The location is superb, very close to Main Street with all its shops, pubs, restaurants and other amenities. The staff are excellent - I must mention Jesus and Saad (I think) in the bar on Friday, and the guys who served a fantastic breakfast on both days. All in all the hotel is highly recommendable and we are hoping to return in summer when the refurbishment is finished. One small point - the lifts can be temperamental, to say the least!
The hotel is completely being refurbished . The rooms are spacious and well decorated. The restaurant/bar offers excellent food but is a little outdated. Very friendly staff. Hotel pool on the 8th floor is under reconstruction but it looks promising.
I stayed here over New Year and knew about the work that's being carried out on the hotel before I booked. I was expecting an 'old' room but was pleasantly surprised to be given one of the new rooms when we arrived. The rooms are excellent, comfortable beds, spacious, lovely bathrooms and huge smart TV's! There was also a clock radio, iron/ironing board, safe, fridge and small balcony (not really for sitting out on but nice to let fresh air in). There were a few niggles though. The pool is apparently finished but wasn't open (closed for winter). This wasn't apparent on the website. The restaurant is closed for refurbishment and breakfast is being served in the bar area, so the staff have to 'convert' it for breakfast every night. It's a self serve buffet type arrangment but it's spread all over the place and took a little while to work out. Only scrambled eggs are put out on the buffet but you can ask the waiters for a fried egg. You also have to ask for tea or coffee. The range of food was good - croissants, cereal, bread (to self toast), cereal, yoghurts, fresh fruit and the rest of the hot items, sausage/bacon/beans/hash browns but not black/white pudding which you'd expect at an Irish owned hotel and the quality of some items whilst OK wasn't as good as perhaps you'd expect at this type of hotel. I'm not a fan of the hot buffet type breakfasts as some people seem to take ages looking at the food and hogging the space whilst you're wating there, with a plate with a sausage on it that's getting cold whilst you wait your turn to get to the bacon/eggs or whatever. That's not the hotel's fault though. Come on people, it's breakfast time - get a move on!! As I said, the new rooms are lovely. However it would be nice if there was some bottled water provided (you had to buy bottles at reception) and some biscuits with the tea/coffee tray would be another nice touch. Most cheap B&B's I've stopped at even provide those. Another niggle was not having any toiletries provided other than a small bar of soap. I asked at reception and was given a couple of small shower gel bottles and was told they were provided in the rooms each day, but despite new towels and soap being left in the room I had to keep asking for shower gel (as I travel with only hand luggage I usually rely on the hotel providing shower gel which again even the cheap places tend to do these days). My niggles are minor things and when the hotel is finished with the new restaurant, new bar etc., it will be great. Just be prepared for a bit of compromise in the meantime. The staff at the hotel were all excellent though. Very helpful and friendly at all times, and they made the stay relaxing and comfortable, and they are all doing their best to provide a great experience despite the work that's going on. Top marks for their service and positive attitudes. The management just need to look at attention to details a little I think as this is really the best hotel to choose in Gib (The Rock is a stuffy place, with impersonal and rude staff and is just too far out of the main town to be convenient for a short stay). I look forward to returning.
To start positively, good things: - Very friendly reception - No noise problem contrary to what some travelers have observed (although I was on a work trip and out of office from 08:30 AM to 5:30 PM) - Got a free dental kit (airline had misplaced by luggage) - View of the rock from the original, non-refurbished room was good - The single restaurant cum bar is decent, although they could do better with more vegetarian options for folks like me. Once I didn't like a prosecco cocktail, they replaced the same with an improvised recipe which was delighting Now comes the sad part: - Got a non-refurbished room on 5th floor, which are the worst in terms of decor and amenities - There was no clarity if a refurbished room could be guaranteed while booking. I later came to know there was a premium rate for the same - Ran out of hash browns on my third morning breakfast. Waited for 25 mins, requested the staff twice to replenish, no result. This was pathetic!! Observed that the best way to have a fulfilling breakfast was if you were relatively early. - Wifi didn't work in room, duty manager verified the same. It took them 2+ days to confirm that there is a wifi problem in higher floors!! - Was offered a refurbished room after 1st week was complete as hotel could not solve wifi issue, but considering 50% of stay duration was over I refused - Had to forcefully move to a refurbished room in the last 2.5 days because in my absence, bathroom fittings were tampered with. Soap tray was cut out as part of the refurbishment program, there was no replacement. One of the lights in room entrance suddenly stopped working. Duty manager was polite but had no idea, he just stated it was part of refurbishment!! - TV in the old room was very hazy - No fridge in the old rooms My opinion - If you are charging ~130 GBP for the older rooms, they are really not worth it!! Lack of choices in a small region like Gibraltar forces travelers to opt for this property. Also if the refurbished rooms are going to be in the range of ~180 - 200 GBP, then there is at least 1 better option in Gibraltar (please check this well in advance). The hotel might turn out to be decent after the refurbishment program is complete, but then travelers need to compare the prices. For travelers who are not in a hurry and yet require decent, budget accommodation, La Linea is a better option to look for a hotel.
We just recently stayed one night at the O'Callaghan and were pleasantly surprised. The Hotel is right in the center of Gibraltar and in short walking distance to the shopping street, cable car and also the taxi tours. The hotel has it's own parking lot which is very important in Gibraltar. The location is great for short visits to Gib with the intention of quick access to the main attractions. The hotel itself is in the moment being upgraded (levels up to including 3 finished) but it doesn't hamper the experience a bit. The newly renovated rooms are spacious and absolutely top standard. We couldn't use the top floor bar and pool as they were still working on it, but we will be back to see the finished product. Hotel stuff was very friendly and even let me use the parking lot after check out. See you soon :-)
We first visited Gibraltar in January 2017 and stayed here and had no issues. We then stayed for Christmas and again no issues. Although on both visits they are going through a big renovation there where no problem at all. Staff always nice and helpful. Rooms are huge. Levels 1-4 have the new rooms but personally I like ten old style rooms and on both occasions had rooms facing test Rock, which was lovely to wake up to. We WILL be back and certainly have no issues in booking here again
Spent a lovely 4 days here and the room and staff were excellent. Only criticism of the room was NO BATH!!! Please guys before you finish upgrading all your rooms put some baths back in!!! This would be the only reason I would not stay again as we couldn't have enjoyed our stay more. The reception staff were very friendly & efficient and George in the bar/restaurant was a pleasure to chat to and obviously he will be a great asset when the new restaurant opens up. Looking forward to maybe coming back in May, if you have some baths!!!
My husband stays here several times a year on business and I have joined him a couple of times - the room was not ready either visit, and my husband says this is par for the course. The breakfast is average, the room large enough but very dull & boring, though there are some renovated rooms - which were not available when we checked in. The hotel is always full and very busy in reception - they just don’t seem to have enough staff, and the staff they have do not put themselves out to be helpful.
First stay since the renovations . Xmas this time , room redecoration impressive and the Xmas menu was mouth watering . Well worth a visit anytime of year . Best to book direct via their website which is an accurate summary of the hotel .
We only stayed one night which, was compulsary in Gibraltar, in preparation for our wedding. This hotel was chosen for its location near to the registry office. The staff are very hepful and friendly. We were given one of the reformed rooms which was beautifully furnished and decorated. There was even a tea tray with kettle etc. The design of the new rooms is very nice but they didnt order sheets big enough for the huge beds. Our bed was so deep i had to climb in. The whole hotel was covered in scaffolding so we were not able to see the outside. Breakfast was in the bar as the restaurant is also being transformed. The staff managed very well in spite of this. Unfortunately all hotels in Gibraltar are expensive due to demand.
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Fitness center
The O'Callaghan Eliott Hotel places you next to Cathedral of the Holy Trinity and within a 5-minute walk of The Convent. This 4-star hotel welcomes guests with 114 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center. It's in central Gibraltar and also a short walk from Gibraltar War Memorial and Trafalgar Cemetery.
This hotel is home to a bistro and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.
All 114 air-conditioned rooms feature balconies, coffee makers, and free newspapers. Guests can expect free WiFi and wired Internet, along with satellite TV. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are also available.
At The O'Callaghan Eliott Hotel, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is available for GIP 14.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, free newspapers, and laundry facilities.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 1937 reviews