The places is filthy and unorganized, corridor carpets sticks, bathroom and rooms stinks, horrible place to stay.not up to the mark.
First false advertisement it said breakfast is included and it was not, my trash was not taken out, my bed was not made, I was not given any complementary coffee. The room stank not handicap friendly it had a tub I can’t use a tub. No poop bags people where not picking up the dogs poop
Pet friendly! Staff was great! Will stay there again next trip to the Smokys!
We liked the location and the price, but the hallways were loud all night, the pool was not treated and unsanitary.... There was no breakfast in the morning, plus the kitchen area was really dirty, we eventually had to go to the restaurant next door for breakfast!
Hall way smelled like mildew, the room smelled dirty and carpet stunk like mildew. The side door to the building was broken and anyone can get in. Barely enough towels in the room. It was overall a horrible hotel, my gf and I didn’t even wanna have sexy time bc it was so nasty there. Save your money and go elsewhere. Lesson learned.
Very nice rooms and property, friendly staff, A+++
Clean and room was spacious. A small table in addition to the desk area would be nice. Chair was comfy
I love that this property sits by the interstate so it’s a quick jump for departure. Staff is usually very nice and room has always been very clean but 108 this time had an odor at the vanity area that I reported upon check out hope they find the problem
Very nice place. Floors could be cleaner in rooms and hallways. Even with that said I feel the staff friendliness made up the difference and we would stay again.
Convenient, clean, friendly place to stay. Would certainly stay there again
Upon check in our key card did not work repeatedly so manager opened the door to our room and there were people sleeping in the room. I was horrified. We we given a new room and the TV did not work and there were things left in the fridge.
We checked into the room. The pillows were piled up with no pillow cases. I called and someone was sent up with pillow cases. You could not enjoy the balcony due to the spiders and the wasps. Was going to take a shower but no shower curtain. No one ever came up with one. We checked out one day earlier instead of the two days we scheduled. The hotel credited the credit card our unused one night. Would not recommend this hotel.
Great customer service! Really clean hotel! Overall Satisfied with my experience.
The cleaning staff did not show up for two days. The rn was not cleaned the entire time we were there.
The front desk staff was friendly, the pool was open 24/7 which was great but the pool itself was dirty and small. Breakfast was pretty good!
Very clean hotel. We arrived late but staff was friendly.
Located within a mile (2 km) of Smokies Stadium, Best Western Sevierville/Kodak Inn is within 3 miles (5 km) of Adrenaline Park. This 76-room hotel welcomes guests with conveniences like an indoor pool, free self parking, and express check-out.
All 76 air-conditioned rooms provide refrigerators, free local calls, and desks. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.
Renovated in 2017, Best Western Sevierville/Kodak Inn features an indoor pool and express check-out. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
The places is filthy and unorganized, corridor carpets sticks, bathroom and rooms stinks, horrible place to stay.not up to the mark.
First false advertisement it said breakfast is included and it was not, my trash was not taken out, my bed was not made, I was not given any complementary coffee. The room stank not handicap friendly it had a tub I can’t use a tub. No poop bags people where not picking up the dogs poop
Thank you for sharing your experience. I am so sorry to hear about the difficulties that you experienced during your recent stay with us. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future. Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. Thank you for bearing with us while we have restrictions regarding our breakfast service. We hope to be back to normal someday soon, and we thank you for your understanding. Thank you for staying with us. I do hope you'll return and that we can surpass your expectations of service and accommodations.
Pet friendly! Staff was great! Will stay there again next trip to the Smokys!
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
We liked the location and the price, but the hallways were loud all night, the pool was not treated and unsanitary.... There was no breakfast in the morning, plus the kitchen area was really dirty, we eventually had to go to the restaurant next door for breakfast!
We are sorry for the inconveniences caused on your stay with us. We are striving to make our hotel the friendly and clean for all of our guests and would love to know where we fell short so that we can address this right away. If we could be any further assistance please let us know.
Hall way smelled like mildew, the room smelled dirty and carpet stunk like mildew. The side door to the building was broken and anyone can get in. Barely enough towels in the room. It was overall a horrible hotel, my gf and I didn’t even wanna have sexy time bc it was so nasty there. Save your money and go elsewhere. Lesson learned.
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Very nice rooms and property, friendly staff, A+++
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
Clean and room was spacious. A small table in addition to the desk area would be nice. Chair was comfy
Thank you so much for taking the time to write us a review. We appreciate the feedback so we can use it to enhance future guests experience with us as well as your next stay. We look forward to seeing you again.
I love that this property sits by the interstate so it’s a quick jump for departure. Staff is usually very nice and room has always been very clean but 108 this time had an odor at the vanity area that I reported upon check out hope they find the problem
Thank you for taking the time to share. We appreciate your feedback regarding our staff and your insights regarding our area. We hope to see you again in the future. Thank you for your valuable business.
Thank you for your review come see us again soon.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.