Imperial Hotel3.0 out of 5.0
Recent guest reviews
The Imperial is centrally located in Galway within easy access of all the shops, pubs and eateries. The rooms are basic but fine for an overnight stay. The hotel is fairly clean although it was missing some of the finer details you might expect in a hotel. There is off street parking available, about 3 minutes walk away. The hotel will validate your parking tab which reduces the price to $10 Euro Breakfast was included in the price and although simple it was sufficient - cereal, toast, juice, tea and coffee.
I was let down in another place in galway and on spec I dropped into the imperial to see if they had vacancies and I was fortunate to get a room for 2 nights. Price was fantastic. Firstly I reminisced of the corridors back and forth like a maze. Signs of how long this hotel has been there. But decor, room etc were far from dated. I do a fair bit of travel and this will be my goto anytime back in galway. Big comfy bed, lots of pillows and quilts. Big bathroom with plenty of clean towels, good shower gel etc.. lemongrass!! Nice. Breakfast was clean and cooked perfectly. Staff were all nice and greeted you in passing. Wi-Fi was perfect anywhere and I was down the back. Only thing I would have liked is a newer tv.. travellers now like to use their mobile devices with the tv to watch channels not available in that contry/area. But best I've stayed in for a while.. and at that price a Very, very long time.
The hotel is so central, I still can't get over the value of such a hotel in a prime city location! We've stayed here twice now, and plan to come back in the future. On our last trip we were given a massive room, which was nice. The car park situation can be slightly confusing, but luckily we had read reviews on here before our first trip -park in the shopping centre car park, walk to the hotel (there's a couple of different ways! Best to put sat nav on your phone if you don't know the area). The hotel will validate your parking card so that you only pay €10 a day. As it is right in the middle of the city and surrounded by pedestrianised streets, naturally there is no place for the hotel to have their own car park. The only negative that I must include is from our first trip: I use a rollator (/walker, a mobility aid). I unable to use stairs without great difficulty and pain, and always make sure to book a hotel with a lift. On arrival it was clear that I have a walking aid (it's hard to miss). We were informed the lift doors were having ongoing issues but that we could open them manually if needed. Indeed, we did have to at one stage. Not a big deal, but unfortunately they decided on the next morning to fix the lift -before we had checked out... If this was pre-planned, I would like to think they would inform me on check-in? Maybe ask us to be out earlier? If not pre-planned and the work men were called in suddenly, then I think a member of staff still should have informed us and helped us down the stairs... Surely other disabled people stay in the hotel from time to time, so it would seem obvious to check. I realise staff change from day to day, but might be something to consider checking in the future if the lift isn't going to be usable for a few hours. Luckily I can just about get down the stairs, slowly, and my partner was just about able to carry our bags as well as the rollator, although we could have done with some assistance. If it had been a day I was wheelchair bound entirely, or if indeed another guest was in a chair, then they would have just been stuck upstairs. When I eventually got to the reception to check out, my mobility aid again quite visible, it still wasn't mentioned (I thought staff may realise their error then and apologise). Luckily it did not put us off, and the last visit made up for it. The price and location is great and overall would definitely recommend to others and will be back in the future.
The ONLY good thing about this hotel is the location. It is definitely more of a hostel than a hotel. It was one of 4 hotels that were included in our travel package to 4 cities in Ireland. It was by far the biggest disappointment.The hotel was not clean - we were given a room that had been a party room the night before. The carpet had been cleaned and was still soaking wet!!! We had to be moved 3 times before we found a satisfactory room. The Salt Hill hotel is a much nicer place. Bar was not bad though - we met some very nice people there.
I booked this hotel in Galway through Hotels.com originally for 5 nights. I then changed my booking through Hotels.com to 1 night but unfortunately Hotels.com didn't inform the hotel! When I arrived at The Imperial the hotel manager had to spend time on the phone sorting it out which I was really appreciative of. He was friendly and proactive and professional about it which is the sign of a well managed hotel. I stayed in a single room with a double bed and it was spotless, lovely and warm in the cold winter weather, with a beautifully appointed modern marble bathroom straight out of a decor magazine, big screen wall mounted TV, kettle with tea and coffee, clean linens, and a safe. For the price I paid I wasn't expecting such a lovely hotel room! Breakfast was served in a hotel guest breakfast room with a TV for the news. Plenty to eat in the serve yourself buffet, hot drinks, fruit and cereal, toast, boiled eggs, cold meats and a popular pancake machine. It was just me and a group of men on a batchelor's party and they loved making pancakes... like kiddies....lol. The front desk area has nice leather couches for guests to sit on and it was decorated with a sparkling Christmas tree. The Galway Christmas Market was right outside with the carousel right at the door of the hotel. There are plenty of cafes, coffee shops, fast food and restaurants within a few steps and plenty of shopping all around the hotel. It is only a 5 mins walk from the bus station (I would recommend Go Bus - excellent service) through Eyrie Square. I walked through the square at night as the Christmas Market was in full swing with families visiting, but I don't think it is a good place to walk through at night if there are no shoppers around. Daytime is fine. I ate dinner in the hotel restaurant sitting at the bar talking to the staff and watching them cope with an extremely busy crowd of Christmas parties both work and families, exhausted shoppers, and Christmas Market visitors. They did an excellent job. I had the seafood chowder which was creamy and delicious and just what I needed in the cold weather and a decent glass of pinot grigio, both well priced. If I ever go back to Galway I would definitely consider staying at The Imperial. It is big and it is easy to get lost in the corridors but the pricing is excellent and the service outstanding.
We recently took a weekend break in Galway city to spend a little time at the Christmas market's not to do our Christmas shopping but just to soak up the whole atmosphere and such like. The markets were right on the Imperial's doorstep and we couldn't have asked for a better location. On arrival check-in was fast, efficient and friendly. Little confusing with trio of front doors that can't really see the need for and would imagine less would be easier to control and secure. Room was fine, clean, comfortable, didn't hear any noise, bathroom looked newly refurbished. There was aircon unit which was good because it got fairly warm. Breakfast was of continental style and was very good. Boiled eggs, pancakes, porridge, an array of cereal hams cheeses and yogurts. Barman left a bit to be desired thought, noticed most glasses being handled by the rim, constantly on his phone facebooking or snapchatting, in fact this was the only time he smiled. Found it a bit amusing that a hotel bar with Christmas market's right on it's doorstep with -3° outside wouldn't have anything like mulled wine or rum. In face it was a flat 'No! Overall our experience was positive an would return mainly due to the location.
My first impression of this hotel was that it seemed more like a hostel than a hotel at check in. The lobby was small and dark. There were two entrances at the front, one of which was blocked by numerous people (guests?) smoking. I got my room key and found the elevator. The hallway was long and stark, branching in two directions through doors. The lighting was harsh and it felt very institutional. I was traveling alone and did not really feel that secure in this hotel. I frequently travel alone and have always had a much better feeling of security. Possibly the uncontrolled entrance at front, out of view of the front desk and the people loitering around contributed to this. The door to my room had to be shut with such force to lock it that it made a loud slam each time I used it. There was even a sign regarding the door being difficult to latch. The room was very large. Two bedside lightbulbs were burnt out, but I switched them out for ones that worked from the other bed. They were extremely dusty, as were some other areas of the room. The television remote did not work. I did not report any of this to the front desk until check out as I was tired and didn't want to wait for repair. The water pressure in the shower was very low, although the bathroom appeared to have been upgraded recently and looked nice. The noise from the hallway was significant at times. There was also some kind of plumbing type banging noise in the ceiling through the night. Overall, the location was good, the room was spacious, and the included breakfast was okay. No hot food other than hard cooked eggs, but a nice selection of pastry and some fruit and a friendly staff member tidying up. I would stay somewhere else, provided it was in as ideal a location as this hotel.
I stayed for two nights whth friends on a stag weekend and you just cannot get a better location than the Imperial right in Eyre Square when it comes to being near the top spots for going out. Shop St and the bars and restaurants are two minutes walk away you are close to the train and bus station. The hotel was very busy and as a place to lay your head it is perfectly fine. A relaxing break? Probably not. But to be fair if you stay on Eyre Square you're probably not looking for peace and quiet! We didn't eat in the Imperial, nor did we spend any time there bar sleeping. But it was warm and cosy, clean and tidy. The staff were very helpful and the rooms, though unremarkable, are perfectly adequate. Excellent value too, especially when you factor in its location.
Just back after staying one nite in this hotel..well to say it was an experience anyway as we will never return to this hotel!!I have never seen a room so dirty just one example was at the back of the bed the amount of dust that came off id say it has not been cleaned in ages!!disgusting!!my sister bed had blood stains on them!!and by the window in the room there was something like cigarette ash on the inside!!the night porter that let us in after our nite was the most rudiest man I have ever met!!we will not be returning to this hotel EVER!!!
The staff were very nice however a little unprofessional , the food was ok (edible I supppse ) but not great ! And I just found the restaurant to be that bit too bright for nighttime dining. However the location is brilliant and with a few changes I'm sure the place will be a very successful establishment
- Walking distance to St. Nicholas' Collegiate Church and South Park
- Free continental breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Galway City Centre, Imperial Hotel is within a 5-minute walk of St. Nicholas' Collegiate Church and within 15 minutes of other popular attractions like South Park. This 80-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. Centrally located in Galway, the hotel is also a short walk from Galway City Museum and Spanish Arch.
Start your day off right with a free continental breakfast. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All 80 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers, safes, and ironing boards.
Guests staying at Imperial Hotel enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. Self parking is available for EUR 10 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 662 reviews