Stayed Fri. 8/7/20- Sun 8/9/20 for a couples wknd. Hotel lobby and grounds are nice. Room was clean,came with refridgerator and coffeemaker. Sink next to small bathroom. Balcony overlooking lake would've been great, if it didn't have spiderwebs everywhere. Service at Highlands restaurant was very poor, waited 30 min and still no orders were taken. Bar restaurant food arrived at table cold. They took it back but it should'nt have happened
Everything I needed was on site. what I didn't like that the pool closes so early.
The unit could use a bit of upkeep and modernization.
Very quiet and great to relax. Family friendly facility.
Overall good experience. Will go back in warmer weather. The spa was amazing. The view out of our room was beautiful.
Very pleasant stay. Staff was pleasant and accommodating Jack, the manager over the dining areas, was vissble and insured that all needs were addressed. His cheery disposition was a huge bonus in our dining/drinking experiences. Setting is beautiful. Our room, as did most rooms, looked upon the woods, where wildlife was prevalent. Great hotel for our retreat from our busy lives.
Nice place. Beautiful grounds. So far, excellent food at in hotel restaurant. Great stuff and comfortable room.
Booked through Orbitz and wanted the cheapest room available. The only thing available was a queen bed for $315. It turned out to be a queen bed condo..... When I asked the front desk the lady said that they had regular room available for way cheaper but I would have to cancel through Orbitz first, of course, it was coming to the same price to pay the cancellation fees and take the room than keeping the condo.... It was a bummer because we had to drive everywhere... back and forth multiple times to the main lodge to use the pool, paddle on the lake and eat..... The condo was decorated like my grandma's house 50 years ago.... it was clean and had everything needed to cook in if we would have known to bring food!
Nice views of the area. Older but very well maintained.
Hotel is slightly off the beaten path but it is a resort of course! I would recommend especially if you're staying in this area
The resort's staff went above and beyond! The spa did a wonderful job helping us relax with body rubs and facials.
We booked at the eagle ridge resort and it cost $785 for a 2 night stay at a 2-bedroom villa! When we checked in they gave us instructions to get to our villa. Turns out it was not in eagle ridge or in a villa. It was at the longhollow point inn which is owned by Hyatt!! It was not a villa - heck it was more of a small 2-bedroom apartment in a huge complex. The place was dated and amenities sucked. Pool was old and the gym was antique! Turns out eagle ridge owns 1 condo in that complex for their overflow. Great! So we overpaid for a place that we could have booked directly with hyatt for $300 cheaper!! What a rip-off! Furthermore, there was NO room services from Friday-Sunday!! Absolutely no room service - no fresh towels, no tidying up, nothing...and that is because Hyatt does not own that 1 condo and eagle ridge doesn't care once you check in.
Nice weekend escape resort. Great view and golf course, but the rooms seem to be a bit old and dark.
Great room for the price! Highly recommend going in the fall!
Excellent service with beautiful scenery. I would highly recommend this hotel.
We went here for Memorial Day weekend. You would easily need four days to spend quality time. It's a great place. Lots to do. The resort staff were fabulous too. Tip them well. U ll not be disappointed. The wait staff worked so hard through out the weekend. Small town great people.
Good family getaway. Nice ski resort near by. Variety of dining options in Galena
While the front desk staff was not particularly friendly or helpful when we inquired at check-in about a king room and possibly adding a night...neither happened...overall our visit was fine. Room was clean and well maintained and the setting was quite beautiful and convenient to downtown Galena
Located in The Galena Territory, Eagle Ridge Resort and Spa is within a 15-minute drive of Eagle Ridge Resort and Grant Park. This 460-room, 3.5-star resort has a golf course, a marina, and a full-service spa.
Enjoy dining at The Woodlands, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
40-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. IPod docks, coffee makers, and free local calls are also standard.
Eagle Ridge Resort and Spa features a golf course, a marina, and a full-service spa. For transportation, you can make use of an airport shuttle during limited hours for USD 75 per person one way, as well as a free shopping center shuttle. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa resort include an indoor pool, a gym, and a sauna.
Stayed Fri. 8/7/20- Sun 8/9/20 for a couples wknd. Hotel lobby and grounds are nice. Room was clean,came with refridgerator and coffeemaker. Sink next to small bathroom. Balcony overlooking lake would've been great, if it didn't have spiderwebs everywhere. Service at Highlands restaurant was very poor, waited 30 min and still no orders were taken. Bar restaurant food arrived at table cold. They took it back but it should'nt have happened
Everything I needed was on site. what I didn't like that the pool closes so early.
The unit could use a bit of upkeep and modernization.
Very quiet and great to relax. Family friendly facility.
Overall good experience. Will go back in warmer weather. The spa was amazing. The view out of our room was beautiful.
Very pleasant stay. Staff was pleasant and accommodating Jack, the manager over the dining areas, was vissble and insured that all needs were addressed. His cheery disposition was a huge bonus in our dining/drinking experiences. Setting is beautiful. Our room, as did most rooms, looked upon the woods, where wildlife was prevalent. Great hotel for our retreat from our busy lives.
Nice place. Beautiful grounds. So far, excellent food at in hotel restaurant. Great stuff and comfortable room.
Booked through Orbitz and wanted the cheapest room available. The only thing available was a queen bed for $315. It turned out to be a queen bed condo..... When I asked the front desk the lady said that they had regular room available for way cheaper but I would have to cancel through Orbitz first, of course, it was coming to the same price to pay the cancellation fees and take the room than keeping the condo.... It was a bummer because we had to drive everywhere... back and forth multiple times to the main lodge to use the pool, paddle on the lake and eat..... The condo was decorated like my grandma's house 50 years ago.... it was clean and had everything needed to cook in if we would have known to bring food!
Thank you for your review. We are sorry to hear that you did not like your condo. We have over 200 condos and homes combined that I am sure you will be able to find one that is perfect for your needs. Come back and see us soon!