I was so happy that the property was open after the storm. I heard that they had a lot of damage and this was understandable. However, the reason why this is a not so good review is so much went on at the resort even though there was not a lot of people staying there. We changed rooms three times because the people above us made a lot of noise because there where a lot of children in both of the rooms. When we came back to our room on New Year’s Eve around 12:30 my key wouldn’t work I went to the front desk and the lady was acting strange she told me that there was nothing she could do because of something about the key pad so she said if we go back out then we would have to get the older security man to let us back in. I told here that’s not going to happen and she needs to try to rekey my card and she did and the key worked. Oh and another thing please put more sand on the beach because if it’s high tide then the beach is useless and that’s a shame because I am a morning person and I like to sit on a beach chair and read but if it’s high tide then you can’t fully enjoy what you paid for. I stay here all of the time for many years and this is the first time something like this ever happened to me. Now the good part of my Resort stay was the lifeguards and the activity leader Shaneika she is very good at what she does.
The pool and beach was nice. Very nice location. Rooms were good.
The staff kind of tries, but is super unorganized... they just shrug this off and claim they live on “Island Time” for not having buses or rental cars show up on time. I would highly suggest they attempt to cater better to their customer base which does not live on “Island Time”, otherwise this resort might go under. The rooms are not like the photos posted on Orbitz; the rooms are not updated like they are in the photos. The rooms were not very clean etc.
We enjoyed our stay at the resort just wish the WiFi was accessible in our rooms, limited to the lobby area only
Took 24 hours to get bath towels. Restaurant not very good. Front desk not very attentive. Otherwise Descent place.
Apartment lacked ALL facilities - no plates, cookware, etc. Friendly staff but general upkeep neglected. Hotlel food fair to poor.
Everything was great, only complaint is the bartenders were very slow and not too friendly
Staff was friendly and always said “Hello”. We had a flat tire on our rental car and the security guard helped us change our tire. We would definitely stay here again!
The hotel is very well located, but the room had a lot of bugs, the towels looked overused and there was no room service. Besides, the restaurant would close at 9pm for dinner and only open at 7:30am for breakfast.
Overall a great resort and we are repeat visitors.This time we happened to snag a 2nd floor room with a shared, uncovered balcony. Had several storms over the week with water leaks in the living room. Was generally pleased with response from management.
Restaurant Sea Grape at resort slow service and understaffed. It took us 45 minutes to get our food, very disappointed. Some members of hotel staff not very friendly or very indifferent toward guests. Getting wash towels for room was a chore even though they had laundry service on premises of washing towels. The front desk seemed unorganized and rather talk to each other than take care of guests requests or questions.
Although I enjoyed my trip, I had some serious issues with this resort. Probably more than I'm willing to type. I've enjoyed many all-inclusive vacations and this was the first that I had any issue with. The property seems to be involved with some sort of time share because you are constantly being hounded to join a presentation. I even received an early phone call my first morning asking me to pick up my welcome package which was basically them trying to setup a time for me to join a presentation. The resort basically shut down at 9:30pm. No food, no bar... and with rooms across the street you are pretty much stuck going back to your room. All-Inclusive members could not take any food "to go" because they fear you'd share your food with the non-all-inclusive members. The food itself was very heavy with no healthy options. The bar staff was overwhlemed and getting a drink was a 10-15 minute process. Also, you can only order select items. A long island iced tea, for example, is only available to non-all-inclusive guests. The beach was nice, but had uncomfortable chairs to lay out in. The locals would also constantly approach you to purchase something which is far from relaxing.
The staff is unfriendly and trying to overcharge you for every single thing. First, what ever request we made at the reception it was never carried out after the person at the reception promised us to take care of it. Second, they tried to charge us for keeping our luggage in a special room on the day of check out. Later we found out that it was bellboy's decision how much he will be asking for keeping the bags, even though the service was officially free. The most upsetting was when (before check-in!) they lured us into a free breakfast the next morning with an explanation that we will be presented various activities that we can do during our stay. The next morning, we found out that it wasn't about activities at all, rather a marketing presentation of the Carlson Group of Companies of timesharing development, of which they are member of. We wouldn't mind the presentation so much if we weren't literally attacked and over-and-over pushed to make a financial decision like that in that very movement. If people make these kinds of decisions on a whim they will most likely regret it in the future. But that was not the hotel's worry; they just wanted a signature after a two-hour presentation. Further, when we told them that we need some time to think over the offer they became very unfriendly and, also, refused to give us the gifts that were promised to us when we signed in for the presentation a day before, like t-shirts and two bottles of rum. We were in a shock for the rest of our stay at the hotel. On top of it, it was obvious that the entire staff became very rude to us after that morning. We will never go back and we will definitely tell all over friends not do make our mistake.
Beach and pool nice. College Spring break group. We had fun. Good rooms, though our socks were black from the floor not being mopped but the room was clean besides that. Waited a long time to get extra towels. Staff at desk was very helpful with recommending restaurants, free shuttle was good. Beach was clean. We had read comments about glass etc but it was fine. We rode the discovery cruise over and back. It was good value for the price.
I enjoyed my stay the room was vwey nice, easy access to shopping. i will go back again
Our stay at Island Seas was very pleasant. The resort is right on the beach (our room was across the street) and the view is beautiful from the main courtyard and pool area. Staff was friendly and helpful. The kitchen was fully equipped and we ate in almost everyday. The resort provides a free shuttle service to Port Lucaya throughout the day until about 6pm and we took a bus from there to other places on the island. They also have free wifi service around the pool area, which we used to make calls and check in back home. Overall, highly recommended if you're looking for a relaxing low-key experience.
nothing peculiar really stood out...it was a nice get away
relax on the beach, perfect getaway for two with no interruptions.
Very good location, right on the beach. We had views of the ocean from the front balcony & the back balcony. The service was great. The room was cleaned every day, bed made, bathroom clean, clean sheets, towels. Even dishes done sometimes. The staff were all very willing to please. Everything for the kitchen was provided (dish washing soap, dishwasher soap), soaps, etc. provided daily for the bath. Concierge was very helpful. Tour booking was easy.We loved the snorkeling at Paradise Cove. The snorkeling on the Catamaran with [...] was bad, the sea was way too rough & the reefs were mostly dead. Paradise Cove had large beautiful coral & extremely beautiful fish. Kayaking there was fun, also. We hired a bell hop to take us on an island tour, he did great showing, us things we would not see on a tour bus. He helped us find conch shells & cleaned them for us. I would not recommend the tour bus. We rented a car & explored on our own. It was great. We found our own private beach & were able to go there several times.Shopping a Lucayan Market is great, the people are so nice & good prices for good products. Free shuttle to & from the Lucayan Market was great.All in all it was a fun time, I recommend it.
Located in Williams Town, Island Seas Resort is within a few miles (5 km) of popular sights such as Port Lucaya Marketplace and Lucaya Beach. This 189-room, 3-star resort has a private beach, a marina, and 2 restaurants.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
The 189 accommodations feature kitchens and balconies, and there's space to spread out with dining areas. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and ceiling fans.
Guests of Island Seas Resort have access to a private beach, a marina, and an outdoor pool. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.
I was so happy that the property was open after the storm. I heard that they had a lot of damage and this was understandable. However, the reason why this is a not so good review is so much went on at the resort even though there was not a lot of people staying there. We changed rooms three times because the people above us made a lot of noise because there where a lot of children in both of the rooms. When we came back to our room on New Year’s Eve around 12:30 my key wouldn’t work I went to the front desk and the lady was acting strange she told me that there was nothing she could do because of something about the key pad so she said if we go back out then we would have to get the older security man to let us back in. I told here that’s not going to happen and she needs to try to rekey my card and she did and the key worked. Oh and another thing please put more sand on the beach because if it’s high tide then the beach is useless and that’s a shame because I am a morning person and I like to sit on a beach chair and read but if it’s high tide then you can’t fully enjoy what you paid for. I stay here all of the time for many years and this is the first time something like this ever happened to me. Now the good part of my Resort stay was the lifeguards and the activity leader Shaneika she is very good at what she does.
The pool and beach was nice. Very nice location. Rooms were good.
The staff kind of tries, but is super unorganized... they just shrug this off and claim they live on “Island Time” for not having buses or rental cars show up on time. I would highly suggest they attempt to cater better to their customer base which does not live on “Island Time”, otherwise this resort might go under. The rooms are not like the photos posted on Orbitz; the rooms are not updated like they are in the photos. The rooms were not very clean etc.
We enjoyed our stay at the resort just wish the WiFi was accessible in our rooms, limited to the lobby area only
Took 24 hours to get bath towels. Restaurant not very good. Front desk not very attentive. Otherwise Descent place.
Apartment lacked ALL facilities - no plates, cookware, etc. Friendly staff but general upkeep neglected. Hotlel food fair to poor.
Everything was great, only complaint is the bartenders were very slow and not too friendly
Staff was friendly and always said “Hello”. We had a flat tire on our rental car and the security guard helped us change our tire. We would definitely stay here again!
The hotel is very well located, but the room had a lot of bugs, the towels looked overused and there was no room service. Besides, the restaurant would close at 9pm for dinner and only open at 7:30am for breakfast.
