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OYO Hotel Palma Real

3.0 star property
Hotel in Francisco Uh May with a 24-hour front desk and an outdoor pool

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Photo gallery for OYO Hotel Palma Real

Outdoor pool
Terrace/patio
Exterior
Reception
Down comforters, pillowtop beds, in-room safe, desk

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
Carretera Federal Tulum-Coba km 21.5, Mza. 17 Lt. 4, Francisco Uh May, QROO, 77796
  • Place, Cenote Carwash
    ‪11 min drive‬
  • Place, Tulum Monkey Sanctuary
    ‪12 min drive‬
  • Place, Gran Cenote
    ‪14 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Standard Room

Down comforters, pillowtop beds, in-room safe, desk

Standard Room

  • 144 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds

  • 160 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room (Two beds)

Down comforters, pillowtop beds, in-room safe, desk

Superior Room (Two beds)

  • 160 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room (Three beds)

Down comforters, pillowtop beds, in-room safe, desk

Standard Room (Three beds)

  • 144 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Basic Single Room

Down comforters, pillowtop beds, in-room safe, desk

Basic Single Room

  • 160 sq ft
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Francisco Uh May

Located 2.5 mi (4 km) from SFER IK UH MAY, OYO Hotel Palma Real is within a 15-minute drive of Cenote Carwash. This 3-star hotel welcomes guests with 15 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Cenote Carwash - 11 min drive - 11.1 miles
  • Tulum Monkey Sanctuary - 12 min drive - 12.0 miles
  • Cenote Zacil-Ha - 12 min drive - 11.3 miles
  • Gran Cenote - 14 min drive - 14.1 miles
  • Cenote Calavera - 16 min drive - 15.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 112 min drive

Restaurants

  • ‪las brasitas - ‬14 min walk
  • ‪La Paisana - ‬14 min walk
  • ‪Paloma‘S Palace - ‬4 min walk
  • ‪Las Cabanas - ‬4 min drive
  • ‪Burguer Queen - ‬13 min walk

About this property

OYO Hotel Palma Real

Hotel in Francisco Uh May with a 24-hour front desk and an outdoor pool
Guests of OYO Hotel Palma Real enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include an ATM and a garden.
32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Climb into a pillowtop bed with a down comforter. Other amenities include safes, desks, and wardrobes or closets.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2009
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Palma Real Francisco Uh May
Palma Real Francisco Uh May
Hotel Palma Real Tulum
Palma Real Tulum
Hotel Palma Real
OYO Hotel Palma Real Hotel
OYO Hotel Palma Real Francisco Uh May
OYO Hotel Palma Real Hotel Francisco Uh May

Frequently asked questions

What is there to do within easy reach of OYO Hotel Palma Real?

This hotel is located in Francisco Uh May, close to SFER IK UH MAY.

Is parking available on site at OYO Hotel Palma Real?

Yes, self parking is offered for free at the hotel.

Does OYO Hotel Palma Real feature a casino at the property?

No, OYO Hotel Palma Real doesn't have a casino.

Is there an indoor pool at OYO Hotel Palma Real?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about OYO Hotel Palma Real?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and a terrace.

Does OYO Hotel Palma Real have a hot tub?

No, this hotel doesn't have a spa tub.

Does OYO Hotel Palma Real have a restaurant that serves breakfast?

No, OYO Hotel Palma Real doesn't have a restaurant that serves breakfast.

Does OYO Hotel Palma Real allow pets to stay free of charge?

Yes, pets stay free at OYO Hotel Palma Real.

Are there connecting rooms at OYO Hotel Palma Real?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to OYO Hotel Palma Real?

The closest major airport to OYO Hotel Palma Real is Tulum Intl. Airport (TQO), which is about 14.2 mi away.

Are there rooms with balconies that I can book at OYO Hotel Palma Real?

No, you won't find guestrooms with balconies at OYO Hotel Palma Real.

Reviews

OYO Hotel Palma Real Reviews

6.2

7.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness
Rating 10 - Excellent. 9 out of 76 reviews
Rating 8 - Good. 17 out of 76 reviews
Rating 6 - Okay. 26 out of 76 reviews
Rating 4 - Poor. 15 out of 76 reviews
Rating 2 - Terrible. 9 out of 76 reviews

Reviews

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities
We had booked for two nights and we left after the first night. The place is uninhabitable and we needed to find lodgings elsewhere. There were no blankets and we were cold in the night, no hot water, only 3 pillows while we were four people. There were bugs all over the room and a nasty smell. There was dog poop and dog pee all over the common areas. Definitely do not recommend
Stayed 2 nights in Dec 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm.
Stayed 1 night in Nov 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees dressed like they on the patio at home. Don't say anything. And nothing is clean. Bathroom dirty and the bed wasn't clean. I used my t-shirt to cover the pillow to get some sleep... need better customer service....
Stayed 2 nights in Mar 2024

6/10 Okay

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.
Stayed 7 nights in Jan 2024

8/10 Good

SERGIO ARMANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Antonia, Grand Prairie

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The bathroom had a strong smell like urine. The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.
Stayed 8 nights in Jan 2024

2/10 Terrible

Gilberto

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool is dirty, room smells like humidity, walls have filtrstions, no restaurant in the place.

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

4/10 Poor

Amber H., USA

low budget

first dont put toilet paper in the toilet ! thairs no sighns telling you , and they wont plunge your toilet till the next day . second he has the cutest dog , but dog barks alot in the morning and at night . and watch out for dog poop laying around . best part is it was buget friendly , you can catch a buss to and from holel from tulum . witch is cheeper than taxi by alot . its easy to find . and they will let you use thair microwave if your trying to keep a food budget . they only speak spanish . but will be friendly with you if you cant speak much spanish .
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Excellent customer service, clean rooms would stay here again!!
Stayed 1 night in Jan 2018

10/10 Excellent

Jamie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service. Lovely staff

Excellent. Nice to be away from the bustle of Tulum but within easy reach. Lots of local shops and places to eat. Good for access to Coba. Giovanni and Angela are great hosts and cook a very good breakfast that sets you up dor a day of exploring. Perfect if you have kids, we have a 4 yr old and a nearly 2 yr old. Well recommended

6/10 Okay

Jeff, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rural Jungle

Great place to stay. Off the beaten path and close proximity to the Ruins. Rural area east of Tulum near Mexican-Mayan village.Fifteen minutes to Tulum and beaches.

6/10 Okay

Ted, Bracebridge. Ontario

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

poor value for price

Staff were friendly, room was clean, bed was poor mattress on cement, pillows were very small, restaurant was not open. Had to drive 20+ km to eat. Ladder in pool broken so couldn't get in or out. couldn't get TV on. Overpriced for what we got.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Hotel between Tulum and Coba

The rooms were fine, but the hotel looks as though it is struggling to survive. One of the two rooms we booked had only luke warm water at best in the shower. The towels and linen were clean but threadbare. There were no breakfast facilities onsite. When we asked about the "included" breakfast, we were told that there was a restaurant down the road where we could have breakfast. It was over a mile away. We had to drive into Tulum for our meal in the evening.

8/10 Good

Maria571, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and safe hotel...

This hotel is not close to the beach but it's exactly what we wanted and needed. The hotel is small, quiet, very clean and safe. We were looking for someplace like this to cut the travel time from having to drive to Playa del Carmen to the ruins in Yucatan. Jose the manager there was always attentive to our needs, and always ready to give advise on food spots etc... The rooms are super simple but what we needed. Good air conditioner, 2 clean beds and plenty of hot water with good water pressure. The TV only had one channel and usually on the channel the front desk was watching... But we didn't mind. The hotel also has a nice clean pool with a deep end and a shallow end that we took advantage of on our last night there.. All in all a very enjoyable stay and I would definitely return again..

8/10 Good

Tracey, Lewistown, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel for an awesome price

We loved the Palma Real. It was a little out of the way (about 13 miles from Tulum), but the price was very worth it. We had a rental car so it wasn't a big deal. It was hard to find in the dark initially because there are no street lights around, but once you get close, the hotel has a giant green sign that's easy to spot. The room was pretty good sized with tile floors and a comfy California King bed. It was cleaned and the sheets and towels were changed daily. The shower was ok - the water pressure wasn't great, but it was a clean hot shower after each day of doing tourist stuff. This is not a deluxe 5 star hotel - so don't stay here if that's what you want. Tulum has some of the best beaches in the world and the area tends to be more eco-friendly. Hostels are popular here. It is a place to go for the best beach experiences, food, drinks, swimming, snorkeling and awesome people. There are spas around if you want to be pampered. Just don't expect that at the Palma Real. It was exactly what we wanted, however, and we would stay there again. The pool looked nice, but we didn't use it. We stayed here in April and it was quiet and clean. There were some geckos around and it appeared that they were doing some remodeling to the building. All in all, I couldn't be happier with this hotel. This is Mexico - there are police checkpoints, bugs and mold. It's just a part of life. The negative reviews I have read all complain about these things so educate yourself before you go.

8/10 Good

robert, Ocean City, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum Budget Alternative

Clean budget hotel about 15 minutes from Tulum in small town of Francisco Un May. Good sized room, strong internet and very basic.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Budget stay for 1-2 nights

This is a basic accomodation on the road from Tulum to Coba. It's very budget friendly, no-frills option. The room has AC and TV, shelving and table with chairs. To use TV you need to leave a money deposit at the front desk. The property also has a pool and a small snack bar, neither of which we used. There is a 24 hr front desk/security person on duty. The room was reasonably clean but the sheets had stains which I didn't like. There is not much nearby in terms of cafes or grocery stores so for meals we drove to Tulum pueblo (~20 min).

2/10 Terrible

Kelly, VA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not able to check in to the hotel because when we arrived, the receptionist said that all of the rooms were completely booked. He did not speak any English at all, which was fine, we were knowledgeable of some Spanish. We had reservations through hotels.com but the receptionist still would not help us. So we had to drive around until we found a new place to stay; we ended up paying a lot more than we had anticipated. This was a very bad experience and we will not plan to stay there again.

4/10 Poor

G Walton, United Kingdom

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Uninspiring

The room was adequate, clean and the bed comfortable. Couldn't get on to internet with wifi and I thought I had requested breakfast and been given a price. There was no breakfast. The surroundings to the hotel were untidy and poor - pool was OK, not totally clean with no decent relaxing area. No effort made here to make guests want to come back.

6/10 Okay

Vamshi, Toronto

Liked: Staff & service

Perfect stopover

We stayed overnight at this hotel on our road-trip to western yucatan. It is an affordable and clean hotel with good service and friendly staff. A little away from the city but fantastic for the price we paid. Also gave us a chance to visit the nearby village and experience local food and lifestyle. Equal distance from Tulum and Coba.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

budget hotel that should have been cleaner

This is obviously a low-cost alternative to staying in Tulum (i.e. it's about 20km outside of town), which is why we chose it. The price was right, but even for the low price, some things should have been better. For example, there was a rat running around reception when we checked in. The room had a lot of bugs (to be fair, the area has a lot of bugs). The pool was not clean. "TV" was one channel that was connected to all other TVs in the hotel. If expectations are really low, then this place is fine and a good way to save money. But I stayed in several budget hotels in Mexico, and this was probably the worst.

8/10 Good

jaapv, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value for money

We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool is good, even though the tiles, both inside the room and between the pool and the room are extremely slippery when wet: be careful! Little restaurants in the nearby village are good value for money, especially La Paisana. If you like to see an authentic Mayan village that is NOT a tourist trap, drive to the roundabout near Coba, turn right and stop halfway between there and Punta Laguna. A sign at the left hand side of the road invites you to a 'zoological park': we visited the village and had the best possible experience. Punta Laguna itself is a tourist trap (expensive, very organised). Back to the hotel: the rooms are clean, the bathroom adequate. A light near the bed would have been comfortable, as well as a roof fan (the aircon is too loud to run overnight). The only minus is the noise of the road, but despite being rather noise sensitive that did not stop us from booking three in stead of one night.

2/10 Terrible

Frequent traveler, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is just not a nice place to stay. The location is bad. It is halfway between Coba and Tulum and there is no place to eat except one small palapa that closes before dinnertime. When it rained the entire lobby filled with water and the tile floors became quite dangerous. The bathroom door would not close so there was no privacy in a 3 person room. We were provided with one roll of toilet paper and one shampoo daily for 3 people. The linens are old and threadbare. None of us would willingly stay there again.

4/10 Poor

ang

Disliked: Staff & service, property conditions & facilities, room comfort

At the right price...it's ok

Very basic rooms, very noisy air con (almost unbearable), no food but local restaurant nearby is ok. Owner helpful and welcoming.

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