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Recent guest reviews

Breakfast is very poor

Hotel was clean friendly staff. Good breakfast and 24 tea selection.

Worst experience ever.. Never again- the customer service is the worst! They only want your money.....

very friendly and attentive reception; quiet location in close proximity to New York City;

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Location is the best part of this hotel. Otherwise it’s not worth it to staying there. That was first time and also the last time! Complimentary breakfast was the worst one! Breakfast hour was 6-9! First of all I think it should be 6-10. We went there at 8:20am and found everything was out! We ask a lady, he name Tish Ridley about the food, she replied rudely “our breakfast ends at 9, that’s all we have now”. Very disappointed! This kind of company should monitor their services. I won’t recommend anyone to this hotel.

Nice and clean hotel. Friendly staff and delicious food.

Nice, clean, newer hotel. The only negative is that it is directly ON a highway, so getting into the entrance is a bit tricky.

Easy check in. Friendly staff, easy to park. secure, clean, easy check out.

This property is in need of a major upgrade inside and out. For a one night stay and a cheap bed to sleep on its OK. But if you have higher needs or standards try somewhere else. The staff however was very helpful and responsive after they first gave me a room that was occupied.

This hotel is very run down. It's basically a motel that has an enclosed outdoor hallway. They are trying to do renovations but even the best rooms are awful. There was a huge space heater in our room because the heater wasn't working. Then the toilet clogged. Maintenance came and left us with a dirty toilet plunger in a plastic bag in case the toilet clogged again. Of course it clogged again immediately. We switched to a nonsmoking room that smelled like smoke and was missing a lamp. The TV did not work. We then moved to another room that was supposed to be an upgrade because it had an old,dirty cloth couch in it which we were too scared to sit on. The closet was in the bathroom which was inconvenient. The bathroom door could not open all the way because the bed was in the way but at least the toilet and TV worked so we stuck it out. I guess you get what you pay for. Will never stay here again.

Very Loud at night, the person next to me did not sleep at all, the smell of cigarettes all over inside the room and the hallway. Lots of trash in the parking lot, I did my check out 1 day ahead.

The staff was not pleasant or unpleasant just ok, so you won't get anywhere close to the royal treatment that you get from other hotels. The hallway is quite smelly the room does not smell like the hallway so that's a plus

Route 4 Fort Lee NJ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • 24-hour business center

Located 2.3 mi (3.7 km) from George Washington Bridge, Best Western Fort Lee is within a 10-minute drive of other popular attractions like New York Presbyterian Hospital. This 63-room hotel has free in-room WiFi, free self parking, and a fitness center.


Rooms

Best Western Fort Lee's 63 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include video-game consoles, safes, and ironing boards.


Property features

Best Western Fort Lee features a fitness center, free WiFi in public areas, and a 24-hour business center. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, a microwave in a common area, and express check-in.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

2 Double Beds | Sleeps 4

Guest reviews for Best Western Fort Lee

Everyone (16) Couples (5) Family (5)
3
Everyone

Breakfast is very poor

By on Jul 23, 2020

Review comment responded on Jul 24, 2020

Thank you for your feedback we appreciate it greatly. We're sorry to see you were unhappy with a few of the amenities. We are working hard to fix these issues you experienced. Thanks for letting us know.

5
Everyone

By on Jul 1, 2020

Review comment responded on Jul 2, 2020

Thank you for the feedback and thank you for staying with us here at the Best Western Fort Lee.

5
Everyone

By on May 14, 2020

Review comment responded on May 17, 2020

Thank you for your feedback and thank you for staying with us

5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 22, 2020

Thank you Very much for your Feedback. We hope to see you again

4
Everyone

By on Jan 25, 2020

Review comment responded on Jan 25, 2020

Thank you!

4
Family

Hotel was clean friendly staff. Good breakfast and 24 tea selection.

By on Jan 24, 2020

Review comment responded on Jan 25, 2020

Thank you!

1
Partner Couples

Worst experience ever.. Never again- the customer service is the worst! They only want your money.....

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

We apologize for the inconvenience. We strive to make every Guest stay the Best. Feel free to call us and provide additional information about your stay so that we can use the feedback you gave us to implement improvements to ensure we provide a better experience in the future

5
Partner Couples Family

very friendly and attentive reception; quiet location in close proximity to New York City;

By , from Douala, Cameroon on Sep 23, 2019

Review comment responded on Sep 23, 2019

We appreciate your feedback. Thank you for staying with us

1
Everyone

By on Aug 23, 2019

Review comment responded on Aug 24, 2019

We do apologize for this issue and we make every effort to improve. Thank you for staying with us

5
Partner Couples Family

If you take this required essay out of the survey, you might get more responses!

By on Jul 22, 2019

Review comment responded on Jul 29, 2019

Thanks for staying with us. We appreciate your feedback!

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