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Best Western Fort Lee

2.5 out of 5.0

Recent guest reviews

Easy check in. Friendly staff, easy to park. secure, clean, easy check out.

This property is in need of a major upgrade inside and out. For a one night stay and a cheap bed to sleep on its OK. But if you have higher needs or standards try somewhere else. The staff however was very helpful and responsive after they first gave me a room that was occupied.

This hotel is very run down. It's basically a motel that has an enclosed outdoor hallway. They are trying to do renovations but even the best rooms are awful. There was a huge space heater in our room because the heater wasn't working. Then the toilet clogged. Maintenance came and left us with a dirty toilet plunger in a plastic bag in case the toilet clogged again. Of course it clogged again immediately. We switched to a nonsmoking room that smelled like smoke and was missing a lamp. The TV did not work. We then moved to another room that was supposed to be an upgrade because it had an old,dirty cloth couch in it which we were too scared to sit on. The closet was in the bathroom which was inconvenient. The bathroom door could not open all the way because the bed was in the way but at least the toilet and TV worked so we stuck it out. I guess you get what you pay for. Will never stay here again.

Very Loud at night, the person next to me did not sleep at all, the smell of cigarettes all over inside the room and the hallway. Lots of trash in the parking lot, I did my check out 1 day ahead.

The staff was not pleasant or unpleasant just ok, so you won't get anywhere close to the royal treatment that you get from other hotels. The hallway is quite smelly the room does not smell like the hallway so that's a plus

Room was not clean and the rug was filty. The air conditioner was malfunctioning with cold air, even though the temperture outdoors was frigid, unable to make heat come from the heating vents. Room reeked like someone just finished smoking in the room. Given another room that smelled like someone just left after smoking a cigarette.

It was decent but was hardly there. Free Breakfast was cool.

Didn't get the room we asked for, was told I would get a discount. NOTHING! Sheets had makeup on them. We got clean sheets but we had to make our own bed.

We arrived late but the staff welcomed us. room was clean and air conditioner worked well. Breakfast was not luxurious, but good enough to start a day!

Staff extremely unprofessional. WIFI very bad. Hallways not clean

My boyfriend and I stayed at this place when we were visiting some family. Great location for going into NYC and a 20 minute drive from the train station! Definitely better than some of the motels I stayed at when I was in Fort Lee. Would definitely book this place again if I ever had to visit.

The hotel is the definition of average. The beds aren't comfortable, the pillows are even worse. The grounds are so-so. There was some junk around the grounds, for example there was roofing tile and trash in the flower bed - it looks like it had been there for a while. There was also some half taken down caution tape in one of the stair wells, with no clear reason why it was an unsafe area. The breakfast was fine and had all the stuff you'd expect in a regular hotel. The location was perfect for where we were traveling to, so in that regard it was a good choice. That being said, the bad out weighed the good and I would not stay at the hotel again.

The room was small but clean and the staff was attentive. would have expected the price to be a bit lower considering the was nothing in walking distance.

Room was clean and bed was comfortable. Breakfast was convenient . My only complaint was the steep icy driveway exit. Very dangerous situation, needs immediate attention (salt or sand). Driveway exits onto fast moving Rt 4.

Spent the night as a quick get away with my bf, staff was very nice, room was clean. We had a smoking room and it didn't smell horrible like most places. Will return.

This hotel is very conveniently located on the NJ side if the Hudson. A quick 5 minute drive and you are in the city. Awesome value compared to the sometimes outrageous NYC hotel prices.

The location of the hotel was little weird, only one way in off the high way. The room was clean and comfortable, and staffs were very friendly. The hotel had the gym, but it had very minimum equipment. (Even no dumbbells) Only had three equipment total. However, if you drive, parking lot is big enough and it is a good place to stay for the affordable price.

Breakfast room is too small, let alone it is the same space as Reception. You have to insist , to be able to watch FNC at breakfast, even if there are no other customers!!! The would tell you that hotel policy is to have "neutral" channel on. Really?! Is it the US? I thought any company's policy, so much more in Best Western, is to provide best service to clients. On a positive note, the employee at Reception was very helpful when we checked in; despite we arrived before check-in hour, he arranged the room before I finished my coffee.

Great location, very close to NYC, the lobby is tiny and you enter your room directly from the parking lot - so first park near the lobby to check in and get your key, and then re-park closer to your room if it is at the end of the lot. Pet friendly, I was allowed to have my puppy with me in the room for no extra charge. Family friendly place, I did not see any unsavory people staying at this hotel and was comfortable leaving my room to walk my dog at night. Very cute little breakfast spread is given each morning in the small little lobby.

for the price i paid i would say it was pretty good. a lot better than some of the reviews. loved the fact it was all warm when we walked into the room. clean and quite!

2300 Route 4 Fort Lee NJ

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Best Western Fort Lee places you within a 15-minute drive of popular attractions such as Yankee Stadium and Columbia University. This hotel has 63 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. New York Presbyterian Hospital is also nearby.


Dining

Free continental breakfast is included with your stay.


Rooms

All of Best Western Fort Lee's 63 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include video-game consoles, ironing boards, and desks.


Property features

Best Western Fort Lee features a fitness center, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Guest reviews for Best Western Fort Lee

Everyone (5) Couples (15) Business (8) Family (8) Friends (4) Other (6)
4
Business Travelers

Easy check in. Friendly staff, easy to park. secure, clean, easy check out.

By , from teaneck, nj on Apr 9, 2018

Review comment responded on Apr 9, 2018

Thank you for your feedback. We look forward to seeing you back soon.

3

need an upgrade

Everyone

This property is in need of a major upgrade inside and out. For a one night stay and a cheap bed to sleep on its OK. But if you have higher needs or standards try somewhere else. The staff however was very helpful and responsive after they first gave me a room that was occupied.

By on Feb 22, 2018

Review comment responded on Feb 24, 2018

We are doing just that J! We are literally as I write this to you Working on our 2nd floor adding all new furniture as we have already completed the 1st floor. When we complete the 2nd floor we will be beginning our bathroom remodeling project. Thank you J for choosing Best Western Fort Lee for your lodging needs! Duane H General Manager

2

staff was excellent. rooms were horrible.

Everyone

This hotel is very run down. It's basically a motel that has an enclosed outdoor hallway. They are trying to do renovations but even the best rooms are awful. There was a huge space heater in our room because the heater wasn't working. Then the toilet clogged. Maintenance came and left us with a dirty toilet plunger in a plastic bag in case the toilet clogged again. Of course it clogged again immediately. We switched to a nonsmoking room that smelled like smoke and was missing a lamp. The TV did not work. We then moved to another room that was supposed to be an upgrade because it had an old,dirty cloth couch in it which we were too scared to sit on. The closet was in the bathroom which was inconvenient. The bathroom door could not open all the way because the bed was in the way but at least the toilet and TV worked so we stuck it out. I guess you get what you pay for. Will never stay here again.

By on Dec 29, 2017

Review comment responded on Jan 1, 2018

Thank you for your feedback. We are sorry we feel short of your expectations. We are in the middle of a multi million dollar renovation and hope you will return when we are done. Respectfully, Jonathan

1

a disaster

Everyone

Very Loud at night, the person next to me did not sleep at all, the smell of cigarettes all over inside the room and the hallway. Lots of trash in the parking lot, I did my check out 1 day ahead.

By , from Boston on Mar 28, 2017

3

convenient hotel close to highway

Couples

The staff was not pleasant or unpleasant just ok, so you won't get anywhere close to the royal treatment that you get from other hotels. The hallway is quite smelly the room does not smell like the hallway so that's a plus

By , from New Jersey, NJ on Nov 18, 2016

2

dont pay until you see your room first!

Everyone

Room was not clean and the rug was filty. The air conditioner was malfunctioning with cold air, even though the temperture outdoors was frigid, unable to make heat come from the heating vents. Room reeked like someone just finished smoking in the room. Given another room that smelled like someone just left after smoking a cigarette.

By on Nov 9, 2016

3

easy check in/out

Everyone

It was decent but was hardly there. Free Breakfast was cool.

By on Oct 24, 2016

2

not good

Families

Didn't get the room we asked for, was told I would get a discount. NOTHING! Sheets had makeup on them. We got clean sheets but we had to make our own bed.

By on Sep 30, 2015

4

good one day stay

Families

We arrived late but the staff welcomed us. room was clean and air conditioner worked well. Breakfast was not luxurious, but good enough to start a day!

By on Aug 8, 2015

1

business

BusinessTravelers

Staff extremely unprofessional. WIFI very bad. Hallways not clean

By on Jul 25, 2015