The location is good but the basics to kept their guests safe was missing. Empty sanitizers in the lobby, at the elevators just everywhere never refilled. The staff either wore no mask or it was not on properly. I didn’t feel safe.
Stayed 4 nights in June 2021. The property was clean, but there was a musty smell in the hallways and suite. Monday night the alarms went off 4 times. The first was around 9 or 10pm...subsequently there were 3 more in the wee hours of the morning. Not sure what was setting them off, but the front desk indicated it was a problem with the system. One was around 4am. The bath towels are old, but clean. The body wash and shampoo dispenser did not work. Luckily I had some shampoo's in my bag that I always keep from other hotel stays. Had to go down and get the tiny bar soaps. I was on the 2nd floor, either the A/C was turned up high or none in the hallways, very hot...maybe the reason for the smell. My suite was 1 bedroom. The A/C was not efficient. The living room got cold, but the bedroom was very warm....turned it down to 65 to get the bedroom comfortable to sleep. The area is nice and close to the mall, shops and restaurants. Not sure I would choose this specific hotel again.
Unimaginably atrocious customer service. Stay as far away as possible
Nice big clean room full kitchen great bathroom friendly staff in a nice location.
Way too many dogs, I’m highly allergic to them. One even peed all over my stuff at the pool where it wasn’t even supposed to be. I told front desk but they didn’t tell the owner about it till much later, dog was allowed to stay all day at pool. If I don’t wear a mask for 2 seconds they tell me to leave but this dog was allowed to stay. Always running out of things at breakfast, even creamer for coffee, water and milk for cereal. Plus they quit giving juice and told me all they have to give is water which they didn’t have half the time.
This was a clean hotel and the beds were so comfortable. I travel for a living and stay in hotels around the country and this was a cut above.
Property was just ok food could’ve been all more special for the price of stay pool look like it never been cleaned probably 2 people got in that whole time
It's centrally located to a lot of things, the inclusive breakfast is very good, very friendly ans accomadating staff.
Great place to stay for a few days. Great staff and very close to sawgrass mills mall.
When we arrived my room wasn’t ready, instead of making us wait they gave us an upgrade so we wouldn’t have to wait. I appreciated the thoughtfulness.
Check in is never at 4 as they are never ready. I have stayed here four times and never gotten into my room before 5:30
Very reasonable rate, clean , safe. Will do this again.
Beds extremely uncomfortable I left this hotel will extreme back pain due to its terrible pilllows and flimsy mattress
Nice hotel. What I was surprised about was that the laundry room was free. That’s great
Very friendly staff, bit out of the way, comfy bed
Surprisingly good and the breakfast was nice. I normally stay at our time share because of space and Staybridge gave us that same kind of room
We were really pleased to receive an upgrade to a great room! We stay at Staybridge often and had never stayed on the first floor. It was surprisingly quiet and the closeness to the dining room was pretty cool. Always love the free laundry and the maid service was great!
Located within a mile (2 km) of Westfield Broward Mall, Sonesta ES Suites Fort Lauderdale Plantation is within 2 miles (3 km) of Jacaranda Golf Club. This 3-star aparthotel has 141 guestrooms and offers a 24-hour gym, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
Each apartment is air-conditioned and features a kitchen with a refrigerator and a microwave. A TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and an ironing board.
Renovated in 2019, Sonesta ES Suites Fort Lauderdale Plantation offers a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a meeting room, a library, and free newspapers.
The location is good but the basics to kept their guests safe was missing. Empty sanitizers in the lobby, at the elevators just everywhere never refilled. The staff either wore no mask or it was not on properly. I didn’t feel safe.
Stayed 4 nights in June 2021. The property was clean, but there was a musty smell in the hallways and suite. Monday night the alarms went off 4 times. The first was around 9 or 10pm...subsequently there were 3 more in the wee hours of the morning. Not sure what was setting them off, but the front desk indicated it was a problem with the system. One was around 4am. The bath towels are old, but clean. The body wash and shampoo dispenser did not work. Luckily I had some shampoo's in my bag that I always keep from other hotel stays. Had to go down and get the tiny bar soaps. I was on the 2nd floor, either the A/C was turned up high or none in the hallways, very hot...maybe the reason for the smell. My suite was 1 bedroom. The A/C was not efficient. The living room got cold, but the bedroom was very warm....turned it down to 65 to get the bedroom comfortable to sleep. The area is nice and close to the mall, shops and restaurants. Not sure I would choose this specific hotel again.
Unimaginably atrocious customer service. Stay as far away as possible
Nice big clean room full kitchen great bathroom friendly staff in a nice location.
Way too many dogs, I’m highly allergic to them. One even peed all over my stuff at the pool where it wasn’t even supposed to be. I told front desk but they didn’t tell the owner about it till much later, dog was allowed to stay all day at pool. If I don’t wear a mask for 2 seconds they tell me to leave but this dog was allowed to stay. Always running out of things at breakfast, even creamer for coffee, water and milk for cereal. Plus they quit giving juice and told me all they have to give is water which they didn’t have half the time.
This was a clean hotel and the beds were so comfortable. I travel for a living and stay in hotels around the country and this was a cut above.
Ron, Thank You for taking the time to fill out our survey for The Sonesta ES Suites Plantation FL. We are pleased that you enjoyed the time you spent with us. We hope to see you again!
Property was just ok food could’ve been all more special for the price of stay pool look like it never been cleaned probably 2 people got in that whole time
It's centrally located to a lot of things, the inclusive breakfast is very good, very friendly ans accomadating staff.
Thank you for your feedback. Have a nice day!