They don't offer room service from the restaurant as it indicates and no one answers the phone at any extension.
Check in was hours late. The staff at front desk were fairly rude most of the time, pool towels were seldom available, the rooms were very much in need of maintaince. (door to bathroom would not close, or got stuck, - I had to body slam my way out all the time if I closed it completely, the safe lock didn’t work-called for maintenance and for food disposal, had only one fork, one Chair out of four for dining room, bathroom sink was literally falling off the wall. Sliding door to outside didn’t slide with any ease (full body weight needed to open and close) the glass on slider door was missing chalking and looked ready to fall out of the frame) we were afraid to slide it open. Ice machine only of one floor for thousands of people.
The rooms are in great need of updating- the carpets were stained and threadbare and the walls were all marked up and dirty. Good location for exploring Ft Lauderdale.
The hotel needs to be remodeled big time. The noise from the road/bridge and mostly at night was just ridiculous. They need to upgrade the windows. Bathrooms/toilet and shower need a good scrub. The towels and sheets smelled dirty. I had to use the laundry room to wash them on top I had to get Febreze and sprayed it day and night because guess smoke in the balcony and the smell never went away. $200 /night and they charge for parking almost $40/day?? Always stayed in Double Trees, but I would not recommend this one. Only pro is that shopping, restaurants and the beach are at a walking distance.
Although the property seemed updated, It was rundown and cheaply put together.
Nice view to the Bay (only positive) and friendly staff.
Great location
Very nice workers. Noise of banging doors and people out in the back screaming and yelling till 130am. Where was security? Arent there noise ordinances?
Great customer service and the room was very nice
The carpet was coming apart. We stayed 2 days and the housekeeper thought it was too much to get more than 2 cups of coffee a day. 12 floors and only one ice machine for the whole hotel. The was load noises all night above us. Tried to call the front desk multiple times, hung up on every time. The pool was full of children. So was never able to use the pool. My daughter came for 10 minutes to pick us up and we had to pay $15 for parking. Even though I personally did not have a car.
Nice hotel!!! Very friendly staff, very close to the beach.
Parking fees are high. But over all great place to vacate.
We had a late check in. Nobody called when the room was available although they said they would. We had no towels and the receptionist was rude or just agitated
Extremely dirty property I would not stay there again!
Beautiful views, clean room, friendly staff. Fresh flowers in the lobby. Little details like that made my stay very enjoyable. Onsite dining options were great; the room service options, not so much.
The place had way to may lobby activities with groups going. Couldn’t enjoy any is the common areas. The price for a bottle of coke wqs $4.50. From the little shop in lobby. Ridiculously overpriced . Lots of traffic noise all night . Must valet car at $$$$$. Otherwise very classy
I like that it was close to the mall and the grocery store. It was right on the water and the water taxi was great. Perfect property at the right location near the beach.
Located in East Fort Lauderdale, GALLERYone- A DoubleTree Suites by Hilton Hotel is within a 10-minute walk of popular sights such as Fort Lauderdale Beach and The Galleria at Fort Lauderdale. This 231-room, 4-star hotel welcomes guests with conveniences like a marina, an outdoor pool, and a 24-hour gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
Plasma TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Kitchenettes, washers/dryers, and sofa beds are also standard.
Guests of GALLERYone- A DoubleTree Suites by Hilton Hotel enjoy a marina, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 37.00 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
They don't offer room service from the restaurant as it indicates and no one answers the phone at any extension.
Check in was hours late. The staff at front desk were fairly rude most of the time, pool towels were seldom available, the rooms were very much in need of maintaince. (door to bathroom would not close, or got stuck, - I had to body slam my way out all the time if I closed it completely, the safe lock didn’t work-called for maintenance and for food disposal, had only one fork, one Chair out of four for dining room, bathroom sink was literally falling off the wall. Sliding door to outside didn’t slide with any ease (full body weight needed to open and close) the glass on slider door was missing chalking and looked ready to fall out of the frame) we were afraid to slide it open. Ice machine only of one floor for thousands of people.
The rooms are in great need of updating- the carpets were stained and threadbare and the walls were all marked up and dirty. Good location for exploring Ft Lauderdale.
The hotel needs to be remodeled big time. The noise from the road/bridge and mostly at night was just ridiculous. They need to upgrade the windows. Bathrooms/toilet and shower need a good scrub. The towels and sheets smelled dirty. I had to use the laundry room to wash them on top I had to get Febreze and sprayed it day and night because guess smoke in the balcony and the smell never went away. $200 /night and they charge for parking almost $40/day?? Always stayed in Double Trees, but I would not recommend this one. Only pro is that shopping, restaurants and the beach are at a walking distance.
Although the property seemed updated, It was rundown and cheaply put together.
Nice view to the Bay (only positive) and friendly staff.
Great location
Very nice workers. Noise of banging doors and people out in the back screaming and yelling till 130am. Where was security? Arent there noise ordinances?
Great customer service and the room was very nice
