Key West View King
from $279
The Reach, A Waldorf Astoria Resort
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 227 reviews
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Recent guest reviews
Great private beach. Front staff and concierge were great as well as beach staff that helps u with ur hairs. Wait staff in restaurant and on the beach are super slow, sometimes 30 mins to get a drink.
The beach is nice; staff is attentive. The room was fine.
Loved the beach, and was walking distance to duval street
Very fun resort with all amenities you could ask for. Beach out your front door to relax awesome views from your balcony and other decks. Fun activities such as corn hole, life size chess, botchi ball and of course jet skis, sailboats, kayaks , paddle boards. Best bar in key west for sunset drinks and music. Dinner and lunch very good too. Access to surrounding sister resorts so like you get three resorts for one.
Do not get fooled with this hotel name having Waldorf Astoria in it - it is a low-end facility that is in a fair area compared to the rest of the island - there is not an ability to call to the front-desk from the room, the concierge was of limited help at best and had to use my credit card concierge for simple reservation and recreational requests that should have been easily handled. Would not recommend this hotel nor stay here next time in Key West.
This hotel nowhere meets the expectations you would hope from a Waldorf Astoria branded property. The structure is in bad shape physically. There is yellow tape in many areas warning guests to stay clear. The building is being held up by metal poles in many places. The staff with the exception of the bellmen were unpolished. To begin with, there were not enough staff on property. I actually had to get my own beach chair, towel, etc. You have to walk up to the bar to order a drink and or food because no pool attendant is to be found! We stayed 5 nights and often times we left in the morning and came back in the afternoon and our room was still not cleaned. When they did clean, it was a quick wipe down. Not to mention, every time I was in the lobby, I heard another customer complaining to the front desk attendant about something. Let's just sum it up as the hotel is "A Reach" from a typical Waldorf Astoria.
I would have rated my stay at the hotel higher if it hadn't been such a noisy experience. I stayed at The Reach for a week and I heard jack-hammering every single day (except for Sunday). I was very rudely awakened by the jack-hammering one morning, as it was happening in the room directly above my bed! The manager at The Reach was gracious in helping stop the noise, despite my very aggravated state. I feel that it should not have happened in the first place. I am not sure how anyone was able to enjoy the beautiful grounds (pool, beach, Spencer's By the Sea) with the constant grating noise of jackhammers throughout the resort. Evenings and Sunday were the only reprieve. The hallways are also extremely noisy. Being all concrete walls and floors, I heard every passerby and their conversations. Not to mention the extremely loud staff, who would yell at each other from down the hall. I felt the room could have been cleaner (lots of blackened grout in the shower, questionably clean carpet). There was a strange lack of drawers for clothing in the room and for toiletries in the bathroom. All this said, the room had the BEST king size mattress I have ever slept on. I'm sure it is a perfectly nice place to stay when there are no repairs going on at the resort.
Great location, very nice facility. Desk, valet, concierge, housekeeping all very nice, helpful and a pleasure. Restaurant and bar wait staff and management very rude and offensive (with a few exceptions), food was good, service horrible. Would consider staying at the Reach again but would not bother going to the reastauant or bar. Too many great restaurants and bars close with excellent service and customer appreciation. Why would you have employees in a service business that do not like, want or appreciate their job or customers.
My husband and I enjoyed our stay at The Reach. Was delighted to be upgraded to a suite upon check in! It was at the quiet end of Duval Street, which was really nice. The hotel staff was friendly and check in was quick. The cabana staff was great and frozen treats and towels by the pool was a great touch! Very nice having a private beach and pier with a gazebo - made for wonderful pictures! Only complaint (a very minor one) is that the housekeeping staff came around at odd times, 3 or 4 in the afternoon when we wanted to rest up before going out for the evening, but it was really no big deal. I would definitely stay here again!
Pleasantly surprised with the location and amenities!
beach staff and beach service awesome. Away from the hustle and bustle of Duvall. July very humid but taxi rides quick, short and very reasonable. with it's sister property a definite repeat. Hotel has some age but staff throughout the property very helpful and courteous.
Great location, slow WIFI and the food to expensive at hotel. Nice room.
The Reach is one of the best places to stay in Key West. One of the few places in Key west with a sandy beach which was nice and clean and much better than the public beach. The pool and amenities were great, as well as the staff. The location is nice and quiet but a quick walk to all the bars and restaurants.
Great facility in sea front location, with very helpful staff.
The hotel was clean, centrally located and the staff was very friendly and helpful. The pricey but that's Key West almost anytime of year.
For a beautiful beach view, courteous and competent staff, convenient Key West location and surprisingly delicious food, The Reach is an excellent choice for vacationers. The only blip in our stay was a smoke alarm that went haywire and required an electrician to disarm. Just after the ear-splitting alarm began to sound, the telephone went on the blink and it was several minutes before we were able to call for help, but after the electrician disabled the alarm, all was again quiet and peaceful. Other than that minor inconvenience, our stay was perfect and it was nice to be able to walk from the hotel and enjoy Key West's destinations.
The Reach is AMAZING. Beautiful property, very attentive and friendly guests. We were given cucumbers for our eyes and free Italian ice while we laid at the pool/beach. The room was spacious and had a great view. It's walking distance to Duval Street, but far enough removed that it's a peaceful place to relax. My only complaint is there's no heater for the pool. But I feel like that's being a bit fussy :)
We booked ocean view room but there is no ocean view from room. Front desk asked us to go to balcony to get ocean view and also mentioned company is marketing these rooms as ocean view but in fact they are not. Front desk also mentioned to get real ocean view room, it will cost $1000/night but are not available for that day. We booked by the wording Ocean View in the room description. But it is cheating for 500/night I paid.
Right next to the ocean and we love it. The weather was perfect and the have their own pools open till late night. the room is very clean . Although its bit expensive but over all its good.
The location was just what I was looking for. I was unhappy with location of my two suites, which I was told would be across the walkway and instead they were several walkways away. Also 3 out of the 4 days stay there were never any water bottles left by housecleaning as well as the outside patio was never cleaned. They also only provided an espresso maker instead of regular coffee maker forcing you to purchase from room service or the store on site.
Hotel highlights
- Walking distance to Ernest Hemingway Home and Museum
- Free in-room WiFi
- Onsite dining
- Private beach
Ernest Hemingway Home and Museum is a short stroll from The Reach, A Waldorf Astoria Resort, and other popular attractions like Audubon House and Tropical Gardens are within a mile (2 km). This 150 -room, 4-star resort has a private beach along with an outdoor pool and a 24-hour fitness center. Near the airport, it's also near Southernmost Point and Mallory Square.
Dining
This resort is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
Rooms
All 150 air-conditioned rooms provide furnished balconies, refrigerators, and espresso makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other standard amenities include free bottled water, ceiling fans, and safes.
Property features
The Reach, A Waldorf Astoria Resort features a private beach, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 35.0 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include 4 meeting rooms, conference space, and a 24-hour business center.
Guest reviews for The Reach
nice beach nice location.
Everyone
Great private beach. Front staff and concierge were great as well as beach staff that helps u with ur hairs. Wait staff in restaurant and on the beach are super slow, sometimes 30 mins to get a drink.
Everyone
The beach is nice; staff is attentive. The room was fine.
Review comment
-Luke responded on Mar 2, 2017
Thank you for your recent stay at The Reach Resort. We are pleased you had an enjoyable visit, and appreciate your kind words in regards to our location, and beautiful natural sand beach. We look forward to having you back for a return visit soon!
beautiful private beach
Everyone
Loved the beach, and was walking distance to duval street
Review comment
-Luke responded on Feb 8, 2017
Thank you for your recent stay at The Reach Reasort. We really appreciate you taking the time to share your fantastic review, and are pleased you were able to experience so much of what makes our resort special. We hope to have you back soon!
favorite resort in key west
Everyone
Very fun resort with all amenities you could ask for. Beach out your front door to relax awesome views from your balcony and other decks. Fun activities such as corn hole, life size chess, botchi ball and of course jet skis, sailboats, kayaks , paddle boards. Best bar in key west for sunset drinks and music. Dinner and lunch very good too. Access to surrounding sister resorts so like you get three resorts for one.
Review comment
-Luke responded on Jan 30, 2017
Thank you for leaving a very nice review of your recent stay at The Reach Resort. I'm very happy you had such an enjoyable stay with us, and we appreciate your feedback. I hope we'll see you again for your next trip to Key West!
Everyone
Do not get fooled with this hotel name having Waldorf Astoria in it - it is a low-end facility that is in a fair area compared to the rest of the island - there is not an ability to call to the front-desk from the room, the concierge was of limited help at best and had to use my credit card concierge for simple reservation and recreational requests that should have been easily handled. Would not recommend this hotel nor stay here next time in Key West.
Review comment
-Luke responded on Jan 30, 2017
Thank you for your review of The Reach Resort. We regret that you did not enjoy our prime location, or our private natural sand beach (the only one on the island). Our concierge does require payment for booked activities, whether that be to the room, or by credit card. This is routine procedure, however we apologize that you felt inconvenienced. We hope you'll reconsider staying at our resort in the future.
disappointing
Everyone
This hotel nowhere meets the expectations you would hope from a Waldorf Astoria branded property. The structure is in bad shape physically. There is yellow tape in many areas warning guests to stay clear. The building is being held up by metal poles in many places. The staff with the exception of the bellmen were unpolished. To begin with, there were not enough staff on property. I actually had to get my own beach chair, towel, etc. You have to walk up to the bar to order a drink and or food because no pool attendant is to be found! We stayed 5 nights and often times we left in the morning and came back in the afternoon and our room was still not cleaned. When they did clean, it was a quick wipe down. Not to mention, every time I was in the lobby, I heard another customer complaining to the front desk attendant about something. Let's just sum it up as the hotel is "A Reach" from a typical Waldorf Astoria.
Review comment
-Luke responded on Jan 20, 2017
Thank you jilcc, for taking the time to review your recent visit to The Reach Resort. It is truly a disappointment to learn the details of your stay. I sincerely apologize for the inconveniences that you faced while we are improving our resort. I will absolutely communicate your concerns with management, and we hope you'll consider our property in the future, should your travels return you to Key West.
noise, noise, noise
Everyone
I would have rated my stay at the hotel higher if it hadn't been such a noisy experience. I stayed at The Reach for a week and I heard jack-hammering every single day (except for Sunday). I was very rudely awakened by the jack-hammering one morning, as it was happening in the room directly above my bed! The manager at The Reach was gracious in helping stop the noise, despite my very aggravated state. I feel that it should not have happened in the first place. I am not sure how anyone was able to enjoy the beautiful grounds (pool, beach, Spencer's By the Sea) with the constant grating noise of jackhammers throughout the resort. Evenings and Sunday were the only reprieve. The hallways are also extremely noisy. Being all concrete walls and floors, I heard every passerby and their conversations. Not to mention the extremely loud staff, who would yell at each other from down the hall. I felt the room could have been cleaner (lots of blackened grout in the shower, questionably clean carpet). There was a strange lack of drawers for clothing in the room and for toiletries in the bathroom. All this said, the room had the BEST king size mattress I have ever slept on. I'm sure it is a perfectly nice place to stay when there are no repairs going on at the resort.
Review comment
-Luke responded on Dec 30, 2016
Thank you for taking the time to share your review of The Reach Resort, with the Orbitz community. We appreciate your kind comments in regards to our staff, and resort grounds, but wholeheartedly apologize your stay was affected by the improvements taking place at our resort. We have a scheduled completion date of mid January 2017, and hope you'll return sometime. I'm confident that with another opportunity, we can provide you with the perfect vacation that you deserve
great location, very nice facility, bad restaurant
Everyone
Great location, very nice facility. Desk, valet, concierge, housekeeping all very nice, helpful and a pleasure. Restaurant and bar wait staff and management very rude and offensive (with a few exceptions), food was good, service horrible. Would consider staying at the Reach again but would not bother going to the reastauant or bar. Too many great restaurants and bars close with excellent service and customer appreciation. Why would you have employees in a service business that do not like, want or appreciate their job or customers.
Review comment
-Luke responded on Nov 29, 2016
Thank you for taking the time to review your recent visit at The Reach Resort. We really appreciate your warm comments in regards to our staff, however we regret the restaurant fell short of expectations. This is certainly out of the ordinary, and I have forwarded your concerns to the appropriate department heads. We are pleased you enjoyed your stay otherwise and look forward to having you back soon. and are pleased you enjoyed our resort. We look forward to your return trip soon!
great stay in a perfect part of key west.
Everyone
My husband and I enjoyed our stay at The Reach. Was delighted to be upgraded to a suite upon check in! It was at the quiet end of Duval Street, which was really nice. The hotel staff was friendly and check in was quick. The cabana staff was great and frozen treats and towels by the pool was a great touch! Very nice having a private beach and pier with a gazebo - made for wonderful pictures! Only complaint (a very minor one) is that the housekeeping staff came around at odd times, 3 or 4 in the afternoon when we wanted to rest up before going out for the evening, but it was really no big deal. I would definitely stay here again!
Review comment
-Luke responded on Oct 26, 2016
Thank you for your 4-Star review of The Reach Resort, Key West. We are pleased to know you had an enjoyable visit. It definitely sounds like you got to experience everything that makes our resort so unique, and we appreciate your warm remarks. We look forward to welcoming you back for a return visit soon!
perfect location!
Everyone
Pleasantly surprised with the location and amenities!
Review comment
Luke responded on Oct 20, 2016
Thank you for your recent stay and review of The Reach Resort, Key West. We are pleased you had and enjoyable visit, and appreciate your kind words on regards to our resort and location. We look forward to having you back soon!
Thank-you for your recent visit, and for taking the time to complete a review on Orbitz. We are pleased you had an enjoyable visit, and appreciate your kind comments in regards to our Beach. Key West is not known for it's beaches, and most beaches here have rocks in the water since the island is formed from coral. Luckily, due to the tides, The Reach has is best natural sand beach on the island, and we are proud to be able to offer this feature to our guests. We look forward to welcoming you back for a return visit soon, in sunny Key West!