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The Reach, A Waldorf Astoria Resort

4.0 out of 5.0

Recent guest reviews

I highly recommend at looking into other hotels in Key West. Me and my wife stayed there for our Honeymoon, which I even noted and spoke with the front desk about. Our room faced the stairwell, constant noise, our room was handicap accessible (not handicap), two days out of the 5 days we stayed we had to ask the front desk to have room service come to our room because they never showed up. The price you pay is not worth what you receive and honestly between the room being outdated and stairwell noise, it was the only negative of our honeymoon. I would not go back.

The location of the hotel was perfect. We were right in the middle of the everything and in walking distance. We were also right on the beach! A lot of the resorts were not on the beach like they advertise but this one was. The only problem i had was when we upgraded our room to the courtyard we were expecting a view of the pool/beach, as the staff told us. Well the beautiful and tall palm trees blocked that view so that was a waste of extra money. Other than that, we would return to stay there.

Great private beach. Front staff and concierge were great as well as beach staff that helps u with ur hairs. Wait staff in restaurant and on the beach are super slow, sometimes 30 mins to get a drink.

The beach is nice; staff is attentive. The room was fine.

Loved the beach, and was walking distance to duval street

Very fun resort with all amenities you could ask for. Beach out your front door to relax awesome views from your balcony and other decks. Fun activities such as corn hole, life size chess, botchi ball and of course jet skis, sailboats, kayaks , paddle boards. Best bar in key west for sunset drinks and music. Dinner and lunch very good too. Access to surrounding sister resorts so like you get three resorts for one.

Do not get fooled with this hotel name having Waldorf Astoria in it - it is a low-end facility that is in a fair area compared to the rest of the island - there is not an ability to call to the front-desk from the room, the concierge was of limited help at best and had to use my credit card concierge for simple reservation and recreational requests that should have been easily handled. Would not recommend this hotel nor stay here next time in Key West.

This hotel nowhere meets the expectations you would hope from a Waldorf Astoria branded property. The structure is in bad shape physically. There is yellow tape in many areas warning guests to stay clear. The building is being held up by metal poles in many places. The staff with the exception of the bellmen were unpolished. To begin with, there were not enough staff on property. I actually had to get my own beach chair, towel, etc. You have to walk up to the bar to order a drink and or food because no pool attendant is to be found! We stayed 5 nights and often times we left in the morning and came back in the afternoon and our room was still not cleaned. When they did clean, it was a quick wipe down. Not to mention, every time I was in the lobby, I heard another customer complaining to the front desk attendant about something. Let's just sum it up as the hotel is "A Reach" from a typical Waldorf Astoria.

I would have rated my stay at the hotel higher if it hadn't been such a noisy experience. I stayed at The Reach for a week and I heard jack-hammering every single day (except for Sunday). I was very rudely awakened by the jack-hammering one morning, as it was happening in the room directly above my bed! The manager at The Reach was gracious in helping stop the noise, despite my very aggravated state. I feel that it should not have happened in the first place. I am not sure how anyone was able to enjoy the beautiful grounds (pool, beach, Spencer's By the Sea) with the constant grating noise of jackhammers throughout the resort. Evenings and Sunday were the only reprieve. The hallways are also extremely noisy. Being all concrete walls and floors, I heard every passerby and their conversations. Not to mention the extremely loud staff, who would yell at each other from down the hall. I felt the room could have been cleaner (lots of blackened grout in the shower, questionably clean carpet). There was a strange lack of drawers for clothing in the room and for toiletries in the bathroom. All this said, the room had the BEST king size mattress I have ever slept on. I'm sure it is a perfectly nice place to stay when there are no repairs going on at the resort.

Great location, very nice facility. Desk, valet, concierge, housekeeping all very nice, helpful and a pleasure. Restaurant and bar wait staff and management very rude and offensive (with a few exceptions), food was good, service horrible. Would consider staying at the Reach again but would not bother going to the reastauant or bar. Too many great restaurants and bars close with excellent service and customer appreciation. Why would you have employees in a service business that do not like, want or appreciate their job or customers.

My husband and I enjoyed our stay at The Reach. Was delighted to be upgraded to a suite upon check in! It was at the quiet end of Duval Street, which was really nice. The hotel staff was friendly and check in was quick. The cabana staff was great and frozen treats and towels by the pool was a great touch! Very nice having a private beach and pier with a gazebo - made for wonderful pictures! Only complaint (a very minor one) is that the housekeeping staff came around at odd times, 3 or 4 in the afternoon when we wanted to rest up before going out for the evening, but it was really no big deal. I would definitely stay here again!

Pleasantly surprised with the location and amenities!

beach staff and beach service awesome. Away from the hustle and bustle of Duvall. July very humid but taxi rides quick, short and very reasonable. with it's sister property a definite repeat. Hotel has some age but staff throughout the property very helpful and courteous.

Great location, slow WIFI and the food to expensive at hotel. Nice room.

The Reach is one of the best places to stay in Key West. One of the few places in Key west with a sandy beach which was nice and clean and much better than the public beach. The pool and amenities were great, as well as the staff. The location is nice and quiet but a quick walk to all the bars and restaurants.

Great facility in sea front location, with very helpful staff.

The hotel was clean, centrally located and the staff was very friendly and helpful. The pricey but that's Key West almost anytime of year.

For a beautiful beach view, courteous and competent staff, convenient Key West location and surprisingly delicious food, The Reach is an excellent choice for vacationers. The only blip in our stay was a smoke alarm that went haywire and required an electrician to disarm. Just after the ear-splitting alarm began to sound, the telephone went on the blink and it was several minutes before we were able to call for help, but after the electrician disabled the alarm, all was again quiet and peaceful. Other than that minor inconvenience, our stay was perfect and it was nice to be able to walk from the hotel and enjoy Key West's destinations.

The Reach is AMAZING. Beautiful property, very attentive and friendly guests. We were given cucumbers for our eyes and free Italian ice while we laid at the pool/beach. The room was spacious and had a great view. It's walking distance to Duval Street, but far enough removed that it's a peaceful place to relax. My only complaint is there's no heater for the pool. But I feel like that's being a bit fussy :)

We booked ocean view room but there is no ocean view from room. Front desk asked us to go to balcony to get ocean view and also mentioned company is marketing these rooms as ocean view but in fact they are not. Front desk also mentioned to get real ocean view room, it will cost $1000/night but are not available for that day. We booked by the wording Ocean View in the room description. But it is cheating for 500/night I paid.

Room options

Key West View King Studio

King 1 | Full 1 | Sleeps 4

Ocean View King Studio

King 1 | Full 1 | Sleeps 4

Suite, Ocean View

King 1 | Sleeps 4

Ocean View King

King 1 | Sleeps 2

Guest reviews for The Reach

Everyone (12) Couples (149) Business (6) Family (29) Friends (25) Other (8)
2

decent hotel but not worth the price...

Everyone

I highly recommend at looking into other hotels in Key West. Me and my wife stayed there for our Honeymoon, which I even noted and spoke with the front desk about. Our room faced the stairwell, constant noise, our room was handicap accessible (not handicap), two days out of the 5 days we stayed we had to ask the front desk to have room service come to our room because they never showed up. The price you pay is not worth what you receive and honestly between the room being outdated and stairwell noise, it was the only negative of our honeymoon. I would not go back.

By on Jul 25, 2017

5

very nice hotel and staff.

Everyone

The location of the hotel was perfect. We were right in the middle of the everything and in walking distance. We were also right on the beach! A lot of the resorts were not on the beach like they advertise but this one was. The only problem i had was when we upgraded our room to the courtyard we were expecting a view of the pool/beach, as the staff told us. Well the beautiful and tall palm trees blocked that view so that was a waste of extra money. Other than that, we would return to stay there.

By , from South Carolina on Jun 25, 2017

4

nice beach nice location.

Everyone

Great private beach. Front staff and concierge were great as well as beach staff that helps u with ur hairs. Wait staff in restaurant and on the beach are super slow, sometimes 30 mins to get a drink.

By , from Long Island on Apr 13, 2017

Review comment responded on Apr 17, 2017

Thank-you for your recent visit, and for taking the time to complete a review on Orbitz. We are pleased you had an enjoyable visit, and appreciate your kind comments in regards to our Beach. Key West is not known for it's beaches, and most beaches here have rocks in the water since the island is formed from coral. Luckily, due to the tides, The Reach has is best natural sand beach on the island, and we are proud to be able to offer this feature to our guests. We look forward to welcoming you back for a return visit soon, in sunny Key West!

5
Everyone

The beach is nice; staff is attentive. The room was fine.

By , from Boston on Feb 27, 2017

Review comment responded on Mar 2, 2017

Thank you for your recent stay at The Reach Resort. We are pleased you had an enjoyable visit, and appreciate your kind words in regards to our location, and beautiful natural sand beach. We look forward to having you back for a return visit soon!

4

beautiful private beach

Everyone

Loved the beach, and was walking distance to duval street

By on Feb 2, 2017

Review comment responded on Feb 8, 2017

Thank you for your recent stay at The Reach Reasort. We really appreciate you taking the time to share your fantastic review, and are pleased you were able to experience so much of what makes our resort special. We hope to have you back soon!

5

favorite resort in key west

Everyone

Very fun resort with all amenities you could ask for. Beach out your front door to relax awesome views from your balcony and other decks. Fun activities such as corn hole, life size chess, botchi ball and of course jet skis, sailboats, kayaks , paddle boards. Best bar in key west for sunset drinks and music. Dinner and lunch very good too. Access to surrounding sister resorts so like you get three resorts for one.

By , from spring creek, nv on Jan 26, 2017

Review comment responded on Jan 30, 2017

Thank you for leaving a very nice review of your recent stay at The Reach Resort. I'm very happy you had such an enjoyable stay with us, and we appreciate your feedback. I hope we'll see you again for your next trip to Key West!

2
Everyone

Do not get fooled with this hotel name having Waldorf Astoria in it - it is a low-end facility that is in a fair area compared to the rest of the island - there is not an ability to call to the front-desk from the room, the concierge was of limited help at best and had to use my credit card concierge for simple reservation and recreational requests that should have been easily handled. Would not recommend this hotel nor stay here next time in Key West.

By on Jan 23, 2017

Review comment responded on Jan 30, 2017

Thank you for your review of The Reach Resort. We regret that you did not enjoy our prime location, or our private natural sand beach (the only one on the island). Our concierge does require payment for booked activities, whether that be to the room, or by credit card. This is routine procedure, however we apologize that you felt inconvenienced. We hope you'll reconsider staying at our resort in the future.

2

disappointing

Everyone

This hotel nowhere meets the expectations you would hope from a Waldorf Astoria branded property. The structure is in bad shape physically. There is yellow tape in many areas warning guests to stay clear. The building is being held up by metal poles in many places. The staff with the exception of the bellmen were unpolished. To begin with, there were not enough staff on property. I actually had to get my own beach chair, towel, etc. You have to walk up to the bar to order a drink and or food because no pool attendant is to be found! We stayed 5 nights and often times we left in the morning and came back in the afternoon and our room was still not cleaned. When they did clean, it was a quick wipe down. Not to mention, every time I was in the lobby, I heard another customer complaining to the front desk attendant about something. Let's just sum it up as the hotel is "A Reach" from a typical Waldorf Astoria.

By on Jan 5, 2017

Review comment responded on Jan 20, 2017

Thank you jilcc, for taking the time to review your recent visit to The Reach Resort. It is truly a disappointment to learn the details of your stay. I sincerely apologize for the inconveniences that you faced while we are improving our resort. I will absolutely communicate your concerns with management, and we hope you'll consider our property in the future, should your travels return you to Key West.

4

noise, noise, noise

Everyone

I would have rated my stay at the hotel higher if it hadn't been such a noisy experience. I stayed at The Reach for a week and I heard jack-hammering every single day (except for Sunday). I was very rudely awakened by the jack-hammering one morning, as it was happening in the room directly above my bed! The manager at The Reach was gracious in helping stop the noise, despite my very aggravated state. I feel that it should not have happened in the first place. I am not sure how anyone was able to enjoy the beautiful grounds (pool, beach, Spencer's By the Sea) with the constant grating noise of jackhammers throughout the resort. Evenings and Sunday were the only reprieve. The hallways are also extremely noisy. Being all concrete walls and floors, I heard every passerby and their conversations. Not to mention the extremely loud staff, who would yell at each other from down the hall. I felt the room could have been cleaner (lots of blackened grout in the shower, questionably clean carpet). There was a strange lack of drawers for clothing in the room and for toiletries in the bathroom. All this said, the room had the BEST king size mattress I have ever slept on. I'm sure it is a perfectly nice place to stay when there are no repairs going on at the resort.

By , from Indiana on Dec 21, 2016

Review comment responded on Dec 30, 2016

Thank you for taking the time to share your review of The Reach Resort, with the Orbitz community. We appreciate your kind comments in regards to our staff, and resort grounds, but wholeheartedly apologize your stay was affected by the improvements taking place at our resort. We have a scheduled completion date of mid January 2017, and hope you'll return sometime. I'm confident that with another opportunity, we can provide you with the perfect vacation that you deserve

3

great location, very nice facility, bad restaurant

Everyone

Great location, very nice facility. Desk, valet, concierge, housekeeping all very nice, helpful and a pleasure. Restaurant and bar wait staff and management very rude and offensive (with a few exceptions), food was good, service horrible. Would consider staying at the Reach again but would not bother going to the reastauant or bar. Too many great restaurants and bars close with excellent service and customer appreciation. Why would you have employees in a service business that do not like, want or appreciate their job or customers.

By , from Colorado on Nov 24, 2016

Review comment responded on Nov 29, 2016

Thank you for taking the time to review your recent visit at The Reach Resort. We really appreciate your warm comments in regards to our staff, however we regret the restaurant fell short of expectations. This is certainly out of the ordinary, and I have forwarded your concerns to the appropriate department heads. We are pleased you enjoyed your stay otherwise and look forward to having you back soon. and are pleased you enjoyed our resort. We look forward to your return trip soon!