Hotel Universo

3.0 star property
Hotel with a 24-hour front desk, steps from Piazza di Santa Maria Novella

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Photo gallery for Hotel Universo

Deluxe Room | Minibar, individually decorated, individually furnished, desk
Interior
Front of property - evening/night
Superior Double or Twin Room | Room amenity
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Piazza Santa Maria Novella, 20, Florence, FI, 50123
  • Place, Basilica of Santa Maria Novella
    ‪1 min walk‬
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪13 min drive‬

Room options

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 248 sq ft
  • Sleeps 3
  • 3 Twin Beds

Deluxe Room

  • 193 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Classic Double or Twin Room

8.4 out of 10
Very good
(13 reviews)
  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Superior Double or Twin Room

9.2 out of 10
Wonderful
(16 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Classic Single Room

  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Florence

Located in Historic Centre of Florence, Hotel Universo is adjacent to Piazza di Santa Maria Novella and within a 10-minute walk of other popular attractions like Cathedral of Santa Maria del Fiore. This 42-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a computer station.

What's nearby

  • Basilica of Santa Maria Novella - 1 min walk - 0.0 miles
  • Piazza di Santa Maria Novella - 1 min walk - 0.1 miles
  • Via de' Tornabuoni - 3 min walk - 0.2 miles
  • Cathedral of Santa Maria del Fiore - 6 min walk - 0.4 miles
  • Ponte Vecchio - 9 min walk - 0.5 miles

Getting around

  • Unità Tram Stop - 1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Florence Airport, Peretola (FLR) - 23 min drive

Restaurants

  • ‪giaogiao stazione firenze - ‬2 min walk
  • ‪Trattoria La Madia - ‬3 min walk
  • ‪The Fiddler's Elbow - Irish Pub - ‬1 min walk
  • ‪Banki Ramen - ‬2 min walk
  • ‪Shake Cafe - ‬1 min walk

About this property

Hotel Universo

Hotel with a 24-hour front desk, steps from Piazza di Santa Maria Novella
Guests of Hotel Universo enjoy free WiFi in public areas, a computer station, and express check-in. Self parking is available for EUR 48 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include express check-out, free newspapers, and laundry facilities.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, slippers, and bidets. Minibars, phones, and desks are also available.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 48 per night)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • Elevator

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 4 2024 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 48 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number IT048017A1SHCBGE33

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

Is free cancellation available at Hotel Universo?

Hotel Universo provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do close to Hotel Universo?

This hotel is situated in Historic Centre of Florence, just steps from Piazza di Santa Maria Novella, and within a 10-minute walk of Cathedral of Santa Maria del Fiore and Piazza del Duomo. You'll also find Ponte Vecchio and Piazza della Signoria less than a mile away.

Is parking available on site at Hotel Universo?

Yes, parking is offered for EUR 48 per night.

Does Hotel Universo include a casino at the property?

No, Hotel Universo doesn't have a casino.

Is there an indoor pool at Hotel Universo?

No, there is no indoor pool at this hotel.

Is Hotel Universo a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as concierge services.

Are there hot tubs at Hotel Universo?

No, this hotel doesn't have a spa tub.

Does Hotel Universo feature a restaurant that includes a breakfast menu?

No, Hotel Universo doesn't have a restaurant that serves breakfast.

Does Hotel Universo allow pets to stay free of charge?

No, pets aren't allowed at Hotel Universo.

Does Hotel Universo have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Universo?

The closest major airport to Hotel Universo is Florence Airport, Peretola (FLR), which is 4.1 mi away (23 minutes by car).

Are there rooms with balconies at Hotel Universo?

Yes, some guestrooms at Hotel Universo offer a balcony.

Reviews

Hotel Universo Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 260 out of 811 reviews
Rating 8 - Good. 327 out of 811 reviews
Rating 6 - Okay. 148 out of 811 reviews
Rating 4 - Poor. 45 out of 811 reviews
Rating 2 - Terrible. 31 out of 811 reviews

Reviews

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 2 nights in Oct 2024

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Short (5 min) walk from the train station and close to shopping, great food, and next to the Piazza Santa Maria. Room and Facility is plain and small but nice.
Stayed 1 night in Oct 2024

8/10 Good

Juan

Liked: Staff & service
Rooms are very old, but the bathroom was renovated.
Stayed 2 nights in Oct 2024

10/10 Excellent

Antonella, Bethesda

Stayed 2 nights in Oct 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Just the room and bathroom was a little small. Everyone was very kind!
Stayed 1 night in Oct 2024

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a friendly staff.
Stayed 1 night in Oct 2024

6/10 Okay

Josue

Disliked: Cleanliness, property conditions & facilities
I only recommend one night stay
Stayed 1 night in Oct 2024

10/10 Excellent

Mikeson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from train station. Lots of options for dinning
Stayed 1 night in Oct 2024

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Traveled with family
Liked: Staff & service
Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo
Stayed 2 nights in Oct 2024

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness
Nothing like the pictures used on the advertised and most of our outlets didn't work for some reason.
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Florence is a beautiful city, but everything was really outdated, dirty, the beds felt like cardboard. The staff however was really kind. You hear every little sound from outside and through the halls. I do have to give them the shower was one of the best in all of Italy. The water pressure was great lol! If it’s a one day stay I say do it, but more then a day, I don’t know… rethink your plan maybe?
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and near the train station. Room 500 is a bit small. Not sure how it compares to other rooms.
Stayed 1 night in Oct 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good location. The windows did a good job at keeping the sound out.
Stayed 3 nights in Sep 2024

2/10 Terrible

Suraj

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noisy, faulty electrical outlets and uncomfortable mattress. Would not recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

RANIA

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Peter

Stayed 1 night in Sep 2024

4/10 Poor

Maureen

Traveled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff. Nice lobby, room mediocre. Too hot and could not adjust to A lower temperature. Bugs in room, Shower leaked all over stall and floor, shower water luke warm
Stayed 1 night in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

David, THE COLONY

Liked: Staff & service
Great location, near train station, easy to walk places. Very old property but worked for us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay here literally a half an hour before getting off the train and was greeted with great hospitality and an easy check-in! My room was quaint, colorful, clean, and perfect for my needs! I wanted something in the heart of the city that would allow me to walk around and enjoy everything that Florence has to offer. It was literally in the heart of the city, and a five minute walk from the train station, which made it super convenient. I highly recommend staying here at this lovely and hospitable hotel.
Stayed 1 night in Sep 2024

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Small but efficient room on the 5th floor looking out onto the piazza, perfect location r/t dining, shopping, and sight-seeing and very walkable to train station and tram stop from airport. We could hear music and activities from the restaurants and piazza below until late, but that was mostly pleasant. Staff was excellent. Not luxurious but we’d recommend!
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location within walking distance from the train station. The room was fantastic. Had the room with a view of the square. Only thing was that there was no continental breakfast. For the price it could be added.
Stayed 5 nights in Sep 2024