Hotel Pensione Ottaviani1.0 out of 5.0
Recent guest reviews
I reserved a single room for 2 nights at the Hotel Pensione Ottaviani in Florence and was scammed and cheated by the manager Chandan. The room I was given looks absolutely nothing like the pictures on the hotel website or Hotels.com page. I have attached photos I took as a reference. The WiFi and hot water was also not working properly. After complaining to Hotels.com directly, the customer service rep told me she spoke with the hotel, and they agreed to refund me the 2nd night if I stayed the 1st night as a courtesy for the inconvenience. However, when I was ready to check out on Saturday morning, the lady at the front desk refused to refund me the 2nd night, and Chandan told me over the phone that he wouldn't approve a refund.
I wanted book a cheap hotel near center town, but finally it was not a good experience. When we came inside our room, it was very dirty. We said to clean because it was really hard stay there. Bathroom was super dirty too. Sometimes floor was super black because people came there when it was wet after some people took shower. Not warm water and in 2 days they didn't change our towels. And our room n.18 was behind elevator. It was very old and every time it moved, it seemed that something exploded. I advice to spend a little more and don't stress like us
My review may be a bit harsh as I stayed for two nights during a giant heat wave that Florence had....and there is no air conditioning. My first night I had the room to myself so I was able to have the fan on just myself, but it was still very uncomfortable. My second night I was sharing so the fan was moving to be on all of us-it didn't really work. We had to have the windows open-as one of them wouldn't shut anyway, which meant that it was noisy all night long. The beds weren't very comfortable, pillows were horrible. Bathrooms seemed to be kept clean, but the shower part didn't actually have a light in it so i was always showering in the dark. I didn't find the staff helpful or friendly either. I'd recommend staying elsewhere
The people at reception were very nice and helpfull. The hotel is near the center. BUT the room doesnt have A/C or TV. The bedrooms are very uncomfortable and the room is ugly. The general state of cleanliness was good.
booked this and the pictures are NOTHING like the real thing, the rooms are disgusting, furniture falling apart, broken tiles no private bathroom tried another room and this too was disgusting we didnt even bring our luggage in we asked for our money back and they refused THESE PEOPLE ARE THIEVES the cost of the room for what it is is disgraceful the bedding was dirty and stained it is the most disgusting hotel I have ever been in in my life!
We payed 25€/night and we stayed in a four bed room. It was really hot when we were there and the cooling system was a fan in the ceiling and an open window (fortunately with a mosquito net because there really are many with this hot) but it was enough. There's some noise from the outside but you get used to it quickly. The room was clean and there was a sink in the bedroom to do the most basic hygiene stuff. In our floor there were two bathrooms with shower and they were also very clean. There isn't a kitchen but they'll let you use the fridge to keep your food. Also you can ask for a locker for free to keep valuable stuff. The staff was really nice and helpful and they'll give you a map of the city if you ask. I would go back :-)
I wish I had read the reviews before I booked this, I usually do I do not know why I did not! This hotel is located perfectly, but that is it. Bathrooms were awful, falling apart and unkept. Rooms were dated and beds too close together. Cheap but not even worth what you pay for! Stay elsewhere, especially if you are a solo female traveler, one of the night staff made me feel extremely uncomfortable!! The other was lovely but I did not feel safe.
ישראלים להתרחק! (דמיינו את התחנה המרכזת בת"א או דירת עובדים זרים As soon as I arrived at the hostel, I left things in the room and immediately went out to look for a new place to stay at 11 pm. The room where I was housed is defernt than what the pictures show when you make the order. When I came to the reception and complained, the clerk lied and said that he could not handle it because it was the first day he worked at the hostel (an hour later when I arrived at another hotel nearby, so i found out that it was another hotel belonging to the same owner (Because that clerk was there too). I left the hostel the next morning at 7 am and the woman in charge took me for 2 nights, even though I slept there only one night.).
This "hotel" is disgusting. We left in the middle of the night. It feels like a prison cell. The photographs that this hotel advertise are NOT of the same place. At all. It is mouldy and dirty. The bathrooms are nauseating. My girlfriend has asthma and couldn't breath due to the excessive dust. The location is the only positive thing about this place and there are plenty other hotels in the area that won't make you want to run for your life. I don't care what your budget is, never stay here. Ever.
This is the most sickening place I have ever stayed in my life. In fact, we didn't stay. We left at 2 in the morning because my girlfriend couldn't breath due to the excessive mildew and dust. The bathrooms were unusable. The bedroom felt like a prison cell. The photos they post on booking.com are NOT of the same hotel. This place should be shut down. I don't care how low your budget DO NOT STAY HERE. This place should be shut down.
- Walking distance to Santa Maria Novella Basilica and Museum and Cathedral of Saint Mary of the Flower
- Free WiFi in public areas
- 24-hour front desk
Located in Santa Maria Novella, Hotel Pensione Ottaviani is adjacent to Santa Maria Novella Basilica and Museum and within a 10-minute walk of other popular attractions like Cathedral of Saint Mary of the Flower. This 20-room hotel welcomes guests with conveniences like express check-in, express check-out, and a 24-hour front desk. Centrally located in Florence, the hotel is also a short walk from Ponte Vecchio and Florence Baptistery.
All 20 heated rooms provide electric kettles, free local calls, and ceiling fans. Guests can stay connected with WiFi. Bathrooms have free toiletries and bidets. Desks are also available. Bathrooms are shared.
Hotel Pensione Ottaviani features free WiFi in public areas, microwave in a common area, and refrigerator in a common area. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this adults-only hotel include express check-in, express check-out, and a TV in a common area.
Reviews from Trip Advisor
29% of guests recommend this hotelTotal of 288 reviews