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Hilton Garden Inn Florence Novoli

4.0 out of 5.0

Recent guest reviews

Excellent location-staff are very personable---hotel bed was VERY comfortable and room was as well. Garage for car was underground and easy to access when we arrived and departed. Room service charges a fee on top of the cost of their meal so be aware.

We choose this hotel due our H Honors status, but it is a good choice for every one. Bus #22 stop 2 blocks from hotel and it is a good ride to center. Services and staff were excellent, specially Mr Massimo Conti, who help us with tours and other questions

It was a great place. Not close to anything touristy but still a wonderful hotel. If you're looking for something near all the attractions, you might look else where. The air conditioning was not great either.

This is an excellent hotel when visiting Florence. We booked this hotel and was a little worried when reading some of the scathing reviews, but after arriving it was truly fabulous. This hotel has a beautiful modern decor in the lobby and the rooms. Excellent air conditioning in the rooms for those hot summer days. Free underground parking is easily accessed behind the hotel. On our arrival, our receptionist was extremely polite and helpful. It is best to take the #22 bus to town. You can buy the tickets for the bus (1.20 Euro )at the reception which is far cheaper than the 18 euro for a taxi. You can also make reservations for the museums there at the reception as well. Bus pickup location is a short 10 minute walk behind the hotel but a bit difficult to locate the stop. (In front of the Starhotel). There is a small mall that is a 5 minute walk that has a wonderful and large fresh food market. The rooms are spacious and have plenty of room to store luggage. Beds are really comfortable and it is very clean. The views from the entrance side are nice and if you get a balcony, it is nice to sit outside. Take care to keep the outside window closed as there are quite a few mosquitos that would love to spend the night with you. Breakfast area is very nice especially with the availability of outdoor seating. Washer and dryer available. Overall, it was a pleasant experience and would be happy to stay here again.

Bar: The bar in this hotel is nice, and they provide some nice snacks for free in there (small sandwiches left on the bar). The bar staff are friendly. Rooms: Unimpressive. - Despite knowing that mosquitos are an issue in the hotel, they make you ask for a plug in at reception, rather than supplying it in all rooms. Get one as soon as you check in, or expect to be bitten. - We were in a non smoking room, but it was opposite smoking ones (I wasn't actually aware that they still had smoking rooms in Europe). The corridor stank, and the chambermaids left our door open when cleaning, so our room also sometimes stank. Restaurant: Absolutely appalling - Poor food in a room completely lacking atmosphere. Caesar salad was edible, but the Mobley Burger was dry as a bone, tough as old boots, and one of the worst burgers my boyfriend has ever had. - Ordered room service on our second night because we felt so depressed at the idea of eating in the restaurant again. I had an absolutely vile frozen pizza. - Breakfast is a massive rip off. The staff are rude, the food was left out in the open and therefore it was freezing (lovely cold scrambled eggs, anybody?). There were no staff around for a significant portion of our meal, so I had to show a man how to use the toaster. Parking: There is a car park, which is nice, but it's not signposted, so you have to go into the hotel and have it explained to you. Location: Don't expect to be in the thick of things - You can reach town by bus or walking. The bus is located about ten minutes from the hotel and is reasonably priced. It's a little tricky to get to the bus stop because of the roadworks everywhere. - You can walk into the city centre, but I wouldn't recommend it. It's 45 minutes of dodging roadworks and trying to follow diversion signs. - Nearby there is a small shopping centre, which is handy for buying food once you've tasted the slop on offer from the hotel restaurant.

We really enjoyed our stay at this hotel. The hotel and rooms were very clean. The breakfast was very good! The only downfall of this hotel is the location and transportation to downtown. The hotel does not provide a shuttle service to downtown Florence. We had to take a bus back and forth every day, which was cheap, but long. The bust ride is about 40 minutes (due to all the stops) and can get very crowded. An accurate bus schedule was not able to be provided. So we had to wait at the stop anywhere between 5-20 minutes each morning. This hotel would GREATLY benefit by providing a shuttle service to downtown/train station for its guests.

We stayed at the Hilton Garden Inn near the Florence Airport the night before our flight. The rooms were very comfortable and the beds were perfect. Livinia who was working on the reception desk when we arrived was extremely helpful - she was able to recommend at great restaurant near the hotel, and made the reservations for us. All of the personnel spoke very good English, which was a big help to us. We were able to get to the airport in about 10 minutes, yet we were not disturbed by airport noise during our stay.

I chose the hotel to be close to the airport for early morning flight. First room (garden) was very noisy from street and we were moved to room overlooking quiet plaza. Room fine. Stayed in three recent areas in Italy, including Rome, where hotels had fantastic soundproofing. A new Hilton couldn't do this? Cheap. Area outside hotel new but starting to ruundown. No restaurant in hotel and could only fine chain American within walking distance. On the plus side--excellent staff.

Quiet out of town location near the park. Costs a bit to get taxis into Florence but worth it for this excellent hotel. The front desk staff was very kind and helpful. Found great restaurants nearby and a grocery store within walking distance. The mall is next door if you want shopping. Highly recommend this hotel

The hotel was very comfortable and modern. The area was safe and about 15 minutes to the city center by either car, taxi, or bus. The breakfast was exceptional and included a great variety to choose from. I would definitely recommend this hotel!

Via Sandro Pertini, 2/9 Florence FI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Novoli - San Donato within 2 miles (3 km) of Fortezza da Basso, Hilton Garden Inn Florence Novoli is within a few miles (5 km) of other popular sights such as Cathedral of Saint Mary of the Flower. This 121-room, 4-star hotel has free in-room WiFi along with free self parking and a fitness center. Near the airport, it's also near Ponte Vecchio and Santa Maria Novella Basilica and Museum.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


Hilton Garden Inn Florence Novoli's 121 soundproofed rooms provide refrigerators, coffee makers, and safes. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

At Hilton Garden Inn Florence Novoli, guests have access to a fitness center, free WiFi in public areas, and a meeting room. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, laundry facilities, and a garden.

Room options

Twin Room

Twin 2 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 1344 reviews