Safe
We were there for 2 nights earlier this week. On the first night, we came back pretty late - so we didn't notice - but on the 2nd night, we couldn't sleep because the room was very hot. The AC would not turn on. We asked the staff - he said it is the hotel policy to turn off AC between 2AM and 7AM. He refused to turn it on. We asked for a fan - but he said all fans were out. We tried sleeping again - could not - I went out protested again with no better result. I decided to sleep in the garden sofa outside of the lobby at 3AM. The desk guy said "go ahead". Then - every 1 hour he came - woke me up and asked me to go in - I said I can't get back to the hot room. He said he can't let me sleep there - I asked him to go ahead and call the Police. I called Orbitz to ask them and figure something out. Orbitz's response was pathetic - they basically couldn't do anything. Then - at 7AM - they still didn't turn on the AC. When I complained again - the maintenance guy came in and attached some wires to the control and made it to work - but it stopped working again at 9AM - we complained again and they fixed again - we checked out at 12 noon. While checking out - I asked them if they would do something in terms of waiver of any payments because of what they put us through. They flatly refused. Horrible staff - horrible experince. I am sending Orbitz a legal letter asking for compensation for that terrible night. I will also ask them to de-list this horrible hotel.
Within a short walk of Conte of Florence Factory Outlet, Hotel 500 Firenze is within a mile (2 km) of I Gigli Shopping Center. This 60-room, 4-star hotel has free breakfast along with conveniences like free self parking and a rooftop terrace.
Start your day off right with a free continental breakfast. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
Flat-screen TVs come with satellite channels, and guests can stay connected with free wired internet. Refrigerators, minibars, and free newspapers are also standard. Housekeeping is not available.
Hotel 500 Firenze offers a children's pool, a rooftop terrace, and free WiFi in public areas. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include meeting rooms, a conference center, and a business center.
Safe
We were there for 2 nights earlier this week. On the first night, we came back pretty late - so we didn't notice - but on the 2nd night, we couldn't sleep because the room was very hot. The AC would not turn on. We asked the staff - he said it is the hotel policy to turn off AC between 2AM and 7AM. He refused to turn it on. We asked for a fan - but he said all fans were out. We tried sleeping again - could not - I went out protested again with no better result. I decided to sleep in the garden sofa outside of the lobby at 3AM. The desk guy said "go ahead". Then - every 1 hour he came - woke me up and asked me to go in - I said I can't get back to the hot room. He said he can't let me sleep there - I asked him to go ahead and call the Police. I called Orbitz to ask them and figure something out. Orbitz's response was pathetic - they basically couldn't do anything. Then - at 7AM - they still didn't turn on the AC. When I complained again - the maintenance guy came in and attached some wires to the control and made it to work - but it stopped working again at 9AM - we complained again and they fixed again - we checked out at 12 noon. While checking out - I asked them if they would do something in terms of waiver of any payments because of what they put us through. They flatly refused. Horrible staff - horrible experince. I am sending Orbitz a legal letter asking for compensation for that terrible night. I will also ask them to de-list this horrible hotel.
