The Warwick Fiji5.0 out of 5.0
Recent guest reviews
We traveled as a group of 3 families in Dec/Jan. Other than being slightly isolated, The Warwick Fiji is in a fantastic location, has wonderful grounds, lots of fun activities, good beaches and snorkling, and plenty of food options. The rooms are constructed to a common standard and design. The pools are a good size, adult pool very welcome. Staff were friendly and the resort felt welcoming. There were not enough sun loungers but if you can get one then it was a wonderful way to relax for a few hours. Breakfast (included) was great and it was an easy $6FJD return bus ride to Sigatoka for urban amenities. Unfortunately, despite these good points and the potential of this hotel we found that the finishing, services, food and operation of the hotel all let it down, particularly for the frankly unjustified price tag. Our first issues was at check in. Welcome drink and towel was instead a small bottle of water and finding out about a 3% credit card surcharge. Bit rough for ~$250USD per night, and after a long 2hr transfer from Nadi. Despite one of our group booking an ocean view room they were given a smelly, run down room at the very back of the resort. $40 FJD refund per night was offered as compensation after complaint, but that was less than the additional cost of room. Moved to ocean view room after 2 nights. The rooms had many issues, we had a broken phone, broken ironing board, very loose beds, flooding bathroom and faulty old TV set. Maintenance came up to look at all these issues when pointed out to them but none were resolved during our week long stay. Other rooms in our group had broken doors, fridges and TVs, missing shower screens and mold. All of the maintenance issues we noticed were easily fixable and we couldn't understand why the hotel was not doing more to address them. The towel and linen service was appalling. Linen was not changed during our stay. Towel delivery was sporadic. Beach towels were difficult to get access to and were often stained. Weird rules around the time they were due back and difficulty accessing them had us calling the resort "towelcatraz". I suspect the resort has insufficient laundry capacity to cope with peak occupancy, and if that is the case it needs to be addressed urgently. Many people were sick with stomach complaints during our stay (5/8 in our group, other groups we talked to were also ill) and I wondered if the linen situation was contributing to this? Hotel otherwise appeared very clean. The food was hit and miss. Too much salt, overcooked food and poor execution but we also ate some excellent meals. Room service food was fast, cheap and reasonable quality. Kids enjoyed their (free) meals. Kids club needed tuning but was OK. Drinks were expensive even for resorts, and the happy hours needed refinement as they were overly complicated, poorly communicated and we mostly drank beer/soda/water purchased offsite. Again, this hotel has great potential, and is a solid piece of capital on a great site, which is sadly let down by what I consider to be fixable maintenance and service issues that management need to urgently address.
We stayed over Christmas and loved it. The resort is spotless and the staff are so friendly and couldn't do enough for you. The kids club staff were brilliant with the kids and really like big kids themselves and they keep the kids entertained. We paid to upgrade to a suite at the last minute, so the kids could have their own room and was an excellent choice. (Room 152). We had a balcony looking over the ocean. Small, but enough room for 2 chairs. The only negative things or recommendations there were only 5 canoes and around 4 paddle boards to share with 285 guests, but the kids got a go, so we can't complaint. The dive shop has closed down and there is no longer a free shuttle to the sister hotel Navita, which was disappointing. If you want to eat at any restaurant you need to book in advance or you can expect to eat at 9:30pm :-(. For 285 guests they really need another restaurant as the only place was the buffet and you get a bit bored after a couple of days eating there. Apart from that the happy hour from 9-10pm was great and the free food for the kids in the buffet restaurant was great value for money. Had to struggle a couple of nights to find something for them to eat as my 2 are fussy eaters and they won't eat curries or chinese themed nights. With regard to the outside seating there was only around 10 umbrellas to hide from the sun and again for 285 guests it was really first up early got one. The soft drinks were around $5 au, so pretty steep. Highly recommend you take a trip to the supermarket when you arrive and stock up especially if you have kids as the water was steep too. The icecream cost was around $4.50 AU a scoop, so something to watch too with the kids. They have adult and kids activities and we also did one of their FIJI nights that I would highly recommend. The gym is great with the latest machines and is airconditioned, so another plus from me. My daughter and I think the whole place went down with Gastro on New Years, but to be expect with buffet meals like cruises. Luckily my son and I were fine. Again another reason to vary where you eat and the food is different to home. There are no self laundry facilities, so pack enough clothes or expect to be stung $50 AU to get your washing done.
More miss than hit unfortunately. We were a party of 6 (three ocean view rooms) for 7 nights. Great location/beach front. Grounds were were immaculate. Unfortunately everything let down by the poor standard of food and some staff that seemed to be disinterested. Everybody in our party had upset stomach's at various times which added to the disappointing experience. There wasn't one meal that was in our opinion enjoyable except for the pizza which was ok. Reception staff were efficient and helpful when we had an issue with the room safe which was great. If you are not worried about the standard of accommodation(average), service or the quality of the food then this place is for you.
This review is based on our own experience of our late December/early January stay. Whilst the resort does have many good points, unfortunately it is let down by many many negative points that are in the Warwick’s power to address. It is rated as a 5 star resort and guest ratings averaging 4.5 out of 5. Our experience and those of other guests we talked with suggest that it is a resort on the decline and has some real issues that it needs to address. It certainly doesn’t live up to its ratings. It is based in a good position if you don’t want to travel off the resort, but then if you dont venture out, then you won’t see the real Fiji. It’s a 2 hour trip from the airport and excursions normally involve long travel times and are expensive. There are no real alternatives close by to eat or drink, so you are pretty much locked into staying on the resort where the food is inconsistent and generally below average. The Wicked Walu restaurant is the exception with good food and a great ambience. Recent poor TripAdvisor reviews of this hotel have highlighted many of the problem areas we observed. Average rooms, damp smelling rooms, inconsistent cleaning and towel replacements, mouldy and old bed linen, lack of sunbeds, frequent issues getting pool towels, below average food and service, poor site maintenance, broken sun beds etc. There appears to be a lack of investment in maintaining facilities and lack of focus on providing quality and consistent customer service. This resort could be so much better than it is and I hope the Warwick management takes this feedback and that of others to address the resorts shortcomings. As it stands it is expensive, offers poor value for money and has too many faults to make it a truely relaxing 5 star resort experience.
Great location, great staff, amazing resort and wonderful community support. Excellent beach area for snorkeling and swimming and beautiful pools. Plenty of activities for young and old. Be sure to get towels in the morning as they run out by the middle of the day. Ocean view rooms were excellent and well serviced everyday.
Food is totally hit and miss. The kids hated it. The rooms are filthy & run down. Aircon doesn't go below 25. hardly any lounge chairs No help when my son cut his foot on coral. Unhelpful staff. If you want to do an activity outside the resort it will cost you an arm & a small child and it will take you 2 hours to get to the activity. You don't get water in your room each day. You have to buy it. We all got terribly sick for 4 days and had to go to the hospital. We were charged $80 each way for a half hour trip. Snorkel equipment is held together by rubber bands. There is no snorkel gear for kids & mine were really disappointed. Room service either brought the wrong food, over cooked the food or forgot & didn't bring the food. House keeping don't actually clean. We had no towels in our room for 2 days and had to ask for them 4 times over 6 hours on the 2nd day so we could shower. The showers are filthy. There aren't enough pool towels for the hotel. The ones they had are in poor condition. Best part of the place - the gym. Kids club finishes just as happy hour starts so I don't know how that works. Activities around the hotel aren't advertised so we missed a lot. Unhelpful staff who aren't that friendly. A massive difference from Castaway. We won't be returning. Worst hotel in Fiji.
We stayed here for 7 nights over NYE. Staff/service- could be friendlier. Maybe smile more and stare blankly a little bit less, when questions are asked..? Shout out to Amelia from the brasserie. YOUR service was wonderful and we are incredibly thankful for your advice and assistance during our stay. Food - on 4 separate occasions we were told several items from the menu were not available. From room service not having 3 out of the 4 desserts, to the Italian restaurant running out of Parmesan cheese, to the brasserie not having 3 of the entrees available AFTER we had put our order in. Very disappointing. Rooms - the 2 garden view rooms we stayed in had a terrible sewerage odour. We were then moved to 2 ocean view rooms. Views were amazing! Rooms are fairly outdated and could do with a refurb. NYE celebrations were great! Good music and set up.
My first visit to the Warwick was in 2012, where my then boyfriend and I spent a blissful five days, enjoying all that the Warwick had to offer. We ate, we adventured, and we pampered ourselves at the spa, ultimately leaving with full intentions of returning. Now, five years later, I returned to Fiji with a friend in tow, with plans to spend Christmas and New Years at the Warwick. Let's suffice it to say that the Warwick is a perfectly decent hotel to stay at. My friend and I had a nice time and enjoyed the (expensive!) tour options provided by the company at the resort. The staff were brilliant (shout out to Wana and Siv for their killer cocktails). Our issues pertain to the amenities, service and food available. When we arrived, my friend and I were shown to a room on the third floor. It had one double bed (despite us requesting two singles), a mouldy bathtub, a broken room telephone, and a broken air conditioner. The air inside the room was so humid, that after an evening's sleep my payment receipt from checkin was wet. We requested it to be fixed twice, although there was no change even after two technicians came to look at it. We requested to switch rooms as it was almost unbearable to sleep in, and the staff were happy to move us. This was great, as the room we were moved to had two beds, however it too had a funny air conditioner and no working telephone. The wifi I paid for ($150 for two weeks, by the way) also stopped working. We overheard another family complaining about the air conditioning, so believe this to be a global issue. Keep in mind that your room probably won't ever get cooler than 24 degrees, and the higher the floor level, the more humid your room will be. We addressed the wifi issue immediately after changing rooms, having paid for it, only to be curtly dismissed by two receptionists who asked me to simply turn my phone off and back on again. Eventually, we were given a wireless modem to keep in the room, which was kind of the IT staff to offer (thank you). The in-room telephone was also replaced. Apologies for the 'first-world problems' complaint. Over the first few days of our stay, we noticed a few quirks regarding the service: Our towels were taken by housekeeping and not replaced; we were seated at a dinner table that was covered in ants; oh, and for some reason staff didn't like telling us that certain things/activities required payment until we needed to pay for them? Not so fun if you're not carrying cash, which is entirely plausible, as the Warwick is now a cashless resort. This brings me to the 'cashless resort' idea. This is great in theory. The resort operates on a credit system, where you sign for all of your charges on the premises so that you don't have to worry about the security risks of carrying cash or cards. Your account is monitored, and you receive a bill when your account reaches $1000 FJD. The thing is, apparently you become locked out of your room if you fail to pay on the morning your bill is received. Not ideal if you plan to head out for the day, with the intentions on settling after dinner. We learned this the hard way. As we headed to reception to address the issue of being locked out of our room (and to settle our bill, apparently), we were faced with a payment issue. It seemed that Terrence, the gent who checked us in, undercharged us, and another $900 was demanded of us by the hotel as we still had another two nights left on our itinerary. Having faced so many little issues by this stage, I almost laughed as the receptionist told me. My original itinerary (via booking.com) quoted me a price reflective of the additional $900, but Terrence was very clear when he confirmed our dates on check in. "The 23rd of December to the 3rd of January?" He asked, twice, and we confirmed. He then told us the (cheaper) fee twice. The dates were printed on our bill, and the 'ugly bit' was then sorted and signed for. I fail to see how we are required to supply this extra payment when the staff were following protocol, and this is an issue that is still waiting to be resolved. Earlier I mentioned something about the food. Unless dinner at the Bula Brasserie is included in your itinerary, I would give it a miss. $65FJD per person for a sad-looking buffet isn't a good deal. In fact, my friend and I shared an entree, and had dinner, dessert and drinks at the Italian place for less than the cost of us both eating at the buffet. Keep in mind that "rare" means "medium" for your steak (you're welcome), and that there are no steak knives at the restaurants. Breakfast, on the other hand, is awesome and if you haven't developed an addiction to chocolate croissants, you will fall in love by the end of your visit. The Japanese restaurant is great value for money, and the Teppanyaki is fun. In terms of drinks etc, I wouldn't recommend calling room service for anything but meals. We ordered three cans of soft drink, which took an hour to be delivered. Quicker to run over to the bar. The cocktail list is short and sweet, but with all of the usual favourites at pretty decent prices. Happy hour can also go from 4pm-10pm if you plan it right and don't mind bar-hopping, which means that you'll get 3 for 2 for your cocktails and 50% off individual drinks. The coffee is drinkable, but being from Melbourne I'm completely spoilt and have obscene coffee standards and probably shouldn't comment. To comment on the room itself, I like the decor. Having fallen asleep on one of the decorative pillows, it's clear that they don't get washed (ew), but the linens are clean (though not changed throughout your visit, just straightened up by housekeeping). Having accidentally dropped a glass, we discovered that the rooms don't get vacuumed or swept, as I stepped on a piece of glass one evening after sharing the news with reception about my late foundation bottle. In conclusion, despite my nitpicking the Warwick is a beautiful resort. There are just so many little problems and inconsistencies, that the overall experience is diminished and makes the Warwick look as if it's pretending to be something it isn't. There isn't a whole lot to do unless you want to spend thousands of (Fijian) dollars filling up your stay with tours and adventures, but relaxing is exactly what we wanted to do. We had 12 days of hanging out in the sun, drinking mimosas by the pool (and in the pool, if you visit the swim-up bar) and getting horrifically sunburnt. But not to worry, the on-site convenience store stocks SPF 110+. I just wouldn't go back.
SUMMARY: The Warwick offers an excellent beachfront and resort experience. The beach views are fantastic. The food is decent, the service is OK, but the only reason you might want to stay here is if you plan on spending zero amount of time in your room. It's about a 2-hour drive from Nadi and situated halfway between Nadi and Suva, so be prepared for a long ride from the airport at either end. We read many reviews and researched extensively prior to booking - you'll find contrasting views - and decided to give it a shot. Would we book again? No, but we would likely return to Fiji and pay more for a clean room / better experience. CHECK-IN: This was a bit of an odd experience. The hotel required us to email them our full itinerary whilst checking-in (with flight details, payment, etc.); normally this is something I expect of border patrol and customs to ask upon entry to a country. The Warwick also automatically adds $15 to your bill to support a local community fund; though optional, this should not be auto-charged. I just think this is poorly managed. A real business should be investing in its community. ROOM: This was the most frustrating part of our experience at The Warwick. Upon entering, there was a distinct mildew smell, the sheets and pillows were dirty, there were ants in the bathroom and bed, and most disappointingly: a ground floor 'ocean view room' of... the pool. Everything felt dirty and super run-down. Even the curtains had stains all over the place. The bed was stiff and the pillows needed to be replaced. There is nothing worse than embarking on a vacation with the intent to refresh, reset, and relax, only to awake throughout the night to scratch off ants and get a real lousy night's sleep. I think our experience could have been worlds different if The Warwick invested at minimal a proper 3-star quality into its rooms. BEACH LIFE: The beach-chairs are super relaxing and The Warwick has several two-person mini-huts setup. Tip: get to the beach before 9:30a to snag one during the busy season. I also really liked that the hotel offered an adult's-only pool and section of the beach, which was far more quiet than the family areas. ACTIVITIES: I really liked that the resort offered complimentary kayaks, snorkeling gear, paddle-boards, etc. for guests at the beach. Additionally, there's numerous day-of events planned and offered throughout the day for both kiddos and adults. They also have a recreational area complete with a full standard-equipment gym, table-sports, several tennis courts, basketball, and two squash courts (along with other activities). Unless you go into town or visit the famous waterfall that most staff try to solicit, the nearest port-based activities will be 1.5-2 hours away (so be prepared for that). DINING: We tried most of the food options at the hotel and, strangely, room-service was our favorite. Wicked Walu, located on one of the hotel's lagoon islands, was probably the next best option and an ideal spot for couples. Cost wise, there was not much difference between the food options (unless you choose the buffet option). Complimentary breakfast was a nice treat and the hotel offers a large selection. The adult's only breakfast area is also a nice feature. Given the hotel's isolation, you really don't have any other options than what's offered, unless you hire a taxi or drive a good distance to Denarau. STAFF: Most were friendly and I enjoyed having the chance to share conversation with a few. Ultimately The Warwick needs to invest more in their people - in training, etiquette, and customer service. My favorite example of an odd hospitality moment is when I ordered a dish and the server informed me it was not available and then instantly walked away, assuming I needed extra time. I don't think you will find amazing service here - many staff seemed indifferent / inflexible - but you will almost always be greeted by a Bula. An interesting note: one consistency, from the housekeeping staff to the beach attendees, was the soliciting of an off-the-road waterfall tour (where money goes to the community / people, rather than the tour agencies and hotel). During our five day stay, we almost always had difficulty getting ahold of restaurants to make bookings (as required). Even whilst inquiring about the romantic dinner option, we called the number listed in the hotel guide and were told they could not help us with that (with no referral to help guide us to the appropriate contact).
Our family has been travelling to Fiji every year for over 20 years. My sister even got married at the Warwick in 2010. Sadly our recent visit to Fiji will be our last. Fiji has always been a good option for a quick holiday that wasn’t too far to fly to or too expensive. Unfortunately over the last few years the government has become greedy with outrageous taxes on food and beverage and the resorts are forced to pay this resulting in ridiculous prices with maintenance and upgrades still not being done. On our recent visit our room was very damp with condensation running down the walls and making our stay uncomfortable. There were mould spots on our pillows and mattress caused by the dampness and as a result I returned home with a very nasty chest infection. We moved rooms twice but every room was the same. We waited hours for our room to be tidied and on 7 out of 10 days we were left with no towels. I had asked on day 5 for clean sheets but this didn’t happen. On day 7 I stripped the bed myself and put the sheets in the bottom of the shower. Housekeeping reluctantly gave us clean bedding. The food was dreadful and was served barely warm and cocktails are around $30FJD. Got nickelled and dimed for everything! Water? $10, snacks from the on-site shop? $20. First time in 20 years I couldn’t wait to fly home. The staff look totally disinterested and are clearly tired of the endless queues of people complaining about the terrible conditions of the rooms, the food and general conditions at the resort. So many people suffering from sickness, ear infections or coughs. The doctor visiting the resort was making a fortune. The pool was cloudy and dirty the entire stay. I understand that running a resort is an expensive exercise but when you’re paying $300 per night you expect to have some sort of minimum standards and the lack of maintenance is clearly evident. Until the government stop charging obscene taxes there is no money to spend on maintaining properties. This is a vicious cycle. Guests will soon stop coming to Fiji as it’s so expensive now and the resorts will close. Fiji is completely reliant on the tourist dollar and without tourism there’s no Fiji. With so many other options available to Australians and New Zealanders now it won’t take long for the dollars to stop. For example, we spent 10 nights in Fiji, accommodation just under $3k AUD, return flights $2k AUD, food and beverage $2000AUD and tours etc about $1000 AUD. THAT’S $8000AUD for a COUPLE!! In comparison, my sister and partner went on a 14 night cruise, stayed in a suite, had 3 meals per day plus extras, a full drinks package and were waited on hand and foot with a staff ratio of 3:1. They never waited for towels, a drink or were forced to eat substandard food. Their cost? $6200 AUD. Won’t be long until others start looking at alternatives. Farewell Fiji. It’s been fun but until I win the lottery or standards improve my family and myself won’t be returning.
- Free valet and self parking
- Onsite dining
- Private beach
The Warwick Fiji places you within a 10-minute drive of Kula Eco Park and Namatakula Beach. This 247-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa. Rivers Fiji is also within a 15-minute drive of this Korolevu resort.
There are multiple options for onsite dining with 5 restaurants, including Bula Brasserie, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. For your convenience, a full breakfast is available for a fee.
The 247 recently renovated accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. Other standard amenities include refrigerators, minibars, and coffee makers.
The Warwick Fiji features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for FJD 85.00 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a nightclub, a children's pool, and a fitness center.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 2772 reviews