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This hotel-resort offers little Creol style houses. Rooms are clean and most of the staff is friendly. There is a reconstruction going on. You have to be lucky that you are not next to the construction site. The pool is very nice. The restaurant is not that good. Average food and poor service in the restaurant. Due to the reconstruction the free wireless only worked in the reception area. The hotel have direct access to the beach which is very nice. The ferry to Port au France is in front of the hotel. This is a good place for families with kids. I woul not recommend it for young couples
The picture shown is not the adults only location, however, the adults section is newer and accommodations well appointed. We had an upper unit with vaulted ceiling and upper front porch. We had handy access to adult only pool and beach. The restaurant where we had breakfast (it was included) had plenty of selection as did our dinners. Some nights, we had entertainment. Wonderful open restaurant right on the ocean and beach.
Great hotel. Stayed in the Culture Créole section, which is adults-only, modern, and has its own separate pool. It was just after high season, so everything was quiet and not crowded. Room and bathroom were spacious and air conditioning was great. Staff who clean work all day long and are thorough and courteous. Nice to have the restaurant on-site, and we ate there every morning for breakfast and 4 times for dinner during our stay, as it was included in our package. Open-air dining, so some birds and flies but nothing that bothered me. Many places here are open-air, so it’s not a great destination if you’re squeamish about those things. Stay was relaxing and quiet. The place is pretty secure, with magnetic keys for getting in and out of gated areas. Most staff were very accommodating for my non-French-speaking fiancé, but there were a couple of times he said he was “treated better” when I went to reception with him, specifically when our key stopped working on the door to the room. They eventually had us move to another room because there was something wrong with the door and the unit that reads the magnetic keys. The location is ideal, situated right on the beach. It’s only a 10-minute walk into the main area of town and Créole Village, with several restaurants along the way. There is a ferry dock right next to the hotel, too, allowing easy access to Fort de France. A shop for snacks and basic traveler needs is right across the street. The beach wasn’t crowded during the week, but much livelier on the weekend. If you are wanting to get away and just relax, this is a great location for it. I definitely want to stay here again!
We recently made a return visit to Hotel Bambou after a very pleasant (5 star review) stay in 2017. In 2017, there were two separate check-in dates and both times we booked the "Beach View Suite" in the new section, “Culture Creole,” and were assigned 717 and 715 respectively –these are 2nd floor rooms with a side view of the beach. 715 is at the very end overlooking the pool. We booked the same type room in October, 2018 for a March, 2019 stay, but upon arrival we were assigned a first-floor room and the view when sitting on the porch was obstructed by a privacy screen of plantings between our porch and the pool. When we asked why we had not been assigned the 2nd floor “beach-view” room we booked, we were told by a woman at the front desk that the hotel is fully booked –therefore, it is impossible to make a change. She went on to say that there is no guarantee that you will get a second floor room when booking "beachview suite," that both second and first floor are the same price and 2nd floor is subject to availability. She was insistent that our 1st floor room does indeed have a beach view. When we disputed that there was a view of the beach, she responded that none of the rooms close to the pool in Culture Creole are traditional beachfront views, that you have to turn your head to see the beach. We’ve traveled enough to understand that we were not booking a “Beach-front”room. You can see in the photographs on the hotel's site and other well-known booking sites that the view is a side view, but if you are sitting on the balcony of room 709, 711, 717 and 715, you can turn your chair if you want to have a “beach-front” view experience, but only the second floor rooms have the capability of this. 715 and 711 are the end units and therefore considered the very best rooms in the entire complex. We asked to speak with the manager at least four different times to attempt to get the type room we booked and paid for. Finally, on our 5th day, the manager was available for us. He basically reiterated what the desk clerk had told us - that the hotel was fully booked for the entire week and there is no guarantee on room assignments. (That means that we were just lucky in 2017 to get the type room we booked?) Clearly, every booking site out there has made a point to show photos of the “Beach View Suite” as having a vaulted ceiling and 323 square feet vs. 269 for a first-floor superior room. As we see it, there is a problem within the marketing department of the hotel. If they feel that the major booking sites are not providing a clear description of the available rooms, the hotel liaison should send corrections/disclaimers to what is being shown on the Internet. There are a total of eight 1st and 2nd floor rooms closest to the private pool and beach (see picture of map of Culture Creole) and these could be labeled “beach side,” to indicate the most premium location. As in other hotels around the world, it only makes sense that the larger 2nd floor room with vaulted ceiling and a view should come with a premium over the smaller 1st floor room without that view. The 2nd floor rooms nearest the pool (see map photo) (709, 711, 717 and 715) can truly be labeled “ beach - side view," with best location being the very end units - 715 and 711. If 1st and 2nd floor rooms nearest the beach are considered the same price by the hotel, they should be labeled with a disclaimer that when you book “Beachview Suite” that you could in fact be assigned 1st or 2nd floor. The hotel should own up to this shortcoming. And by the way, in all our travels, all the suites we have booked are rooms with a separate living area, so to be clear, the rooms labeled “Beachview Suites” that are closest to the beach are not what you may traditionally think of as a suite. There are two sitting chairs and a small table, a bureau of drawers with a hidden refrigerator in these rooms in addition to the bed. We still have affection for Hotel Bambou and the friendly people of Martinique – the beautiful clean beach, ambiance of the lovely beachside restaurant, the gorgeous landscaping, the interesting and tasty food included in room price (only one night out of 7 was a poor rating – all other nights -- a thumbs up) and the friendly and helpful employees, especially David and Michael. If we return for another stay, we will seek a guarantee in writing from the manager about the assignment of room type we have booked before tying up a substantial travel investment for five months. ****Consistency in the hospitality business generates excellent ratings, which for this trip--I cannot give the five stars again. The four stars are based on an above average rating for the excellent beach, landscaping, restaurant, cleanliness of the room and several desk employees who had great courteous attitudes and always answered with, "let me see what I can do." Even if their hands were tied, these particular employees I have named exemplified the true meaning of hospitality. In addition, the round trip airport shuttle booked through the hotel in advance via email at 95 euros for two people was a good experience. Thanks to Noemie for arranging. Our driver, Rickey was wonderful.
My husband & I spent two weeks in Martinique at Hotel Bambou the end of February through the first part of March. This was our first travel experience in Martinique, although we have traveled extensively throughout the Caribbean.. The island is delightful- exotic & tropical, with the bonus of very reliable services- electricity/ highways/ water quality, etc -due to its being a part of France. This is a positive and unique aspect of Martinique in comparison to many other islands of the Caribbean. As well, the people are friendly & welcoming & love sharing their island & its history. French IS the dominant language- and as visitors, one would be most comfortable with some mastery of French -as English speakers are limited. Do not expect much accommodation for English- Martinique is a part of France & so residents speak Creole/ French Patois or proper French. We were more than pleased with our experiences at Hotel Bambou. We found it very much as advertised on line. We booked through Orbitz and got exactly the type of room we reserved. Our room was in the newer section- Creole Culture - a "superior room with partial ocean view " on an upper level. It was roomy, spotlessly clean & well furnished. A nice balcony porch provided an ideal outside spot with constant breezes on which to relax- sip French Rose & sample Brie (available at the little shop across the road from the hotel) .The resort is beautifully maintained- inside & out. The landscaping throughout the resort is spectacular- and tended to daily.~the feel is like being in a tropical garden. There are 2 lovely pools -( one with access only to those staying in the Creole Culture section )and a clean, refreshing beach front on the sea- with lounge chairs & umbrellasand plush beach towels provided for hotel guests. The hotel offers, for a fee, airport shuttle service -which was reliable & timely. There is a on site concierge to arrange tours & travels around the island. We did the North & South Island tours & found them interesting, well done, & totally worth the cost- giving insights to places not easily accessed independently. We were most satisfied with the hotel's restaurant- which provided full breakfast & dinner buffets included in the room fee- served in an ocean front location & with a view of Fort de France across the bay . Breakfast always included abundant tropical fruits & juices, fresh croissants, pane au chocolate, eggs, breakfast meats, cereals,and a variety of coffees. Dinners offered a variety of entrees ( 3 or 4), plus local vegetables, salads, appetizers, & desserts. The cooking style was a mix of Creole & French...giving guests an opportunity to sample a variety of Carib & European tastes. The wait staff & maitre d'hotel were attentive and most pleasant. Very near the hotel is a passenger ferry boat between Anse Mitan & Fort de France- which is an easy way to access the main city. It is timely & reliable & 7 euros RT. We were there during Carnival time (pre-Lent)... and took the ferry several times to access the parades & festivities.of these burlesque celebrations A short walk from the hotel into the town of Pointe au Bout gives you access to shops, cafes,the casino, & more touristy choices.. We were delighted with our experiences in Martinique & at Hotel Bambou- loved the mix of Caribbean & European flair- the warm sunny weather, and the many tropical delights-a perfect get-away from cold, deary Upstate New York , Merci beaucoup!
I only review the restaurant, NOT the hotel, because we stayed in another location nearby. They don't accept reservations, so we came early to get a table in the first row to the sea. The service was slow (not unusal in Martinique) and we decided to order local specialities: Lambi grille (22€) and Vivaneau grille (18€) plus a bottle of Chardonnay (20€). However the arriving "Uby Gascogne" was a Sauvignon and absolute acid. But the food was an impertinence only, not able to be eaten! Obviously frozen foods prepared without any cooking skills. As frequent traveller in over 30 years I never had such a bad unswallable meal. Serendipitously we didn't stay in the associated hotel whose endless guests are forced to gorge in this huge canteen.
I spent four days at Hotel Bambou, it was absolutely wonderful! The hotel grounds are meticulously landscaped with tropical flowers and plants. The rooms are like individual villas, you have your own entrance with private patio. The pictures do not do it justice the hotel and rooms are so pretty. The room was clean, well decorated, comfortable bed, modern bathroom with rain shower head. The hotel is on the beach, I went to bed each night listening to the waves crash against the shore. One of the most relaxing trips I've ever had. The food was also really good, with a nice variety to choose from. The beach is just steps away, beach chairs and umbrellas are available for guests. The hotel restaurant/bar is accessible from the beach. The water is calm and felt great, there is also jet skis and other water sports available. All of the staff were lovely, extremely helpful and friendly. Martinique is a French speaking country so it would be helpful to learn a few conversational phrases, they will appreciate your effort. There is a ferry that will take you to Fort de France for only 7euros roundrip, much faster than driving and cheaper than a taxi. We did not rent a car, however the hotel is within walking distance to many bars, restaurants, shopping, casino etc. I would absolutely come back, I was more than pleased with my stay!
We booked our room on Orbitz and prepaid in full for 3 nights. The room type we reserved was “Suite, Beach View” (see photo 1) and the room description was given as following: “1 king bed, 323-sq-foot room, balcony/patio and beach with beach and ocean views ... “ (see photo 2). The hotel also offered “Superior Room, Partial Sea View” and “Standard Room, Garden View” during the same period. The list prices are $236, $277, and $304, for Standard room, Superior Room, and Beach-view Suite, respectively on Orbitz. Upon our arrival at around 5pm, we were given a room on the ground-floor with absolutely no view at all. After going back to the receptionist, the young man who checked us in said that the hotel was fully booked so the beach-view suite was no longer available. After we insisted to get the room we reserved/paid for, his response was “you could talk to our manager tomorrow and he will be here at 7am.” At 6:30am of our second day, we called the front desk trying to confirm whether the manager would be there at 7am. “Yes, the manager will be here at 7am”, answered by a night-shift receptionist. Shortly after 7am, we called again to make sure whether the manager was in because there is some distance between our room and the front lobby. A female receptionist, whose name is Yolanda as we learned later, picked up the phone, and said she didn’t know anything about whether the manager was there, and would call us back. Her tone told us she was definitely not in a good mood. After about 15 minutes without receiving a call from Yolanda, we decided to go to lobby. Yolanda was not happy to see us, and told us to “come back at 10am” because the manager was in a meeting. That would mean that we couldn’t go anywhere except waiting in our room. At 10 am, we went back to the lobby and was told that the manager was still busy. But a lady by name Christina helped us and promised to change us to a Beach-view Suite, Rm 711, after 3pm. At 3pm, we finally moved to our reserved room. By then we had wasted almost a whole day with numerous calls and front lobby visits. Actually only two rooms at the hotel have the sea/beach view. They are both on the second floor, 711 and 715. We suspect that the hotel has been dishonest in listing its different rooms on travel websites and give guests standard/no-view rooms even when they reserved more expensive rooms. When guests complain, hotel staff’s strategy is to delay and wear out the guests as they cannot afford spending much time dealing with them. When we finally demanded to see a manager to discuss our loss of the room we reserved on the first night, the staff’s responses were always “he is not here”, “he is busy”, or “I told him the problem and is waiting for his response”. So we were never able to see manager during our three-nights stay. Because of that, the receptionists must have to deal with many unhappy guests and been used to the unprofessional behavior such as Yolanda’s. The suggestions for the hotel owner and top management: 1. Be honest when listing rooms with the booking agencies and improve the operation to avoid overbooking. 2. Train the staff to be professional when treating guests and be willing to face the guest (not hiding behind the staff). 3. Take the responsibility and face the guests directly when issues rise. 4. Compensate and refund the guests voluntarily when an overbooking occurred by mistake. To the guests who have the same experience as ours: 1. Demand to the manager in charge and a fair treatment. 2. Report to booking agencies such as Orbitz, Expedia or Booking, etc. 3. Write comments/reviews on the available websites. 4. Dispute the charges through credit card companies for the loss if the hotel doesn’t give refund.
We really like it here, nice pavillon, nice beach, varied buffet ( creole style), friendly staff, v. Nice beach with not too many waves. Downside: we are in ,only adults, area (paid for it more) and there are babies. ...they do not control...
The Hotel Bambou has a variety of accomodations, from cabanas to low-rise buildings. I stayed in a comfortable room in the Gran Kay building. The best feature of the hotel is that both breakfast and dinner are included in the price of the room, which makes it a real deal. Both meals offered a variety of local foods. The bonus was a performance of traditional dance on Thursday evening. There is a swimming pool and the hotel is right on the beach. It is also right next to the ferry dock for l'Anse Mitan, so it is simple to take the boat to Fort-de-France. This is not a luxury hotel, but it is perfect for a tropical beach vacation.
Anse Mitan is a short stroll from Hotel Bambou, and other popular attractions like House of Sugar are within a 10-minute drive. This 193-room, 3-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free self parking.
Free buffet breakfast is served each morning from 7 AM to 9:30 AM. Enjoy dining at one of 2 onsite restaurants including Bodlanmé, which specializes in international cuisine.
All of Hotel Bambou's 193 rooms are air-conditioned and have an array of amenities, including balconies or patios, refrigerators, and safes. Flat-screen TVs come with satellite channels. Bathrooms offer hair dryers and free toiletries. Phones are also available.
Guests staying at Hotel Bambou enjoy 2 outdoor pools, free WiFi in public areas, and a terrace. There's free parking, and an airport shuttle (available on request) for EUR 110.00 per vehicle roundtrip. The front desk is staffed 24/7 to help with locker space, and answer any questions about the accommodations. This beach hotel also has a garden.