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Recent guest reviews

Communication is very poor everyone seems to be confused when communication with this hotel, just to much back and forth. This time around the service was terrible as compared to the first time. I wont be going back to this place.

My husband & I spent two weeks in Martinique at Hotel Bambou the end of February through the first part of March. This was our first travel experience in Martinique, although we have traveled extensively throughout the Caribbean.. The island is delightful- exotic & tropical, with the bonus of very reliable services- electricity/ highways/ water quality, etc -due to its being a part of France. This is a positive and unique aspect of Martinique in comparison to many other islands of the Caribbean. As well, the people are friendly & welcoming & love sharing their island & its history. French IS the dominant language- and as visitors, one would be most comfortable with some mastery of French -as English speakers are limited. Do not expect much accommodation for English- Martinique is a part of France & so residents speak Creole/ French Patois or proper French. We were more than pleased with our experiences at Hotel Bambou. We found it very much as advertised on line. We booked through Orbitz and got exactly the type of room we reserved. Our room was in the newer section- Creole Culture - a "superior room with partial ocean view " on an upper level. It was roomy, spotlessly clean & well furnished. A nice balcony porch provided an ideal outside spot with constant breezes on which to relax- sip French Rose & sample Brie (available at the little shop across the road from the hotel) .The resort is beautifully maintained- inside & out. The landscaping throughout the resort is spectac

Completely dishonest! We booked our room on Orbitz and prepaid in full for 3 nights. The room type we reserved was “Suite, Beach View” and the room description was given as following: “1 king bed, 323-sq-foot room, balcony/patio and beach with beach and ocean views ...". The hotel also offered “Superior Room, Partial Sea View” and “Standard Room, Garden View” during the same period with lower prices. Upon our arrival at around 5pm, we were given a room on the ground-floor with absolutely no view at all. After going back to the receptionist, the young man who checked us in said that the hotel was fully booked so the beach-view suite was no longer available. Even with our strong demand, his response was “there is no solution for you tonight but you can talk to our manager tomorrow and he will be here at 7am.” After our demanding to see the manager and many back and forth, wasting our valuable vacation time, we were given the room we paid for f2nd night but the hotel refused to offer any compensation to our loss for the 1st night. The suggestions for the hotel owner and the top management: 1) Be honest when listing rooms with the booking agencies and improve the operation to avoid overbooking. 2) Train the staff to be professional when treating guests and be willing to face the guest (not hiding behind the staff). 3) Take the responsibility and face the guests directly when issues rise. 4) Compensate and refund the guests voluntarily when an overbooking occurred by mistake.

Great location and great views. Our room was clean and comfortable. The small European style bathroom takes some getting used to as an American, but that is just a minor complaint overall. The staff was friendly and helpful.

Rooms are charming and very clean, grounds are beautiful with front porches. Great beach. Staff friendly, but front desk seems to brush aside WiFi complaints, WiFi reception not always working. The food was terrible, really poor quality and undrinkable coffee. After one breakfast and one dinner we didn’t eat there again. Staff worked hard to make dining room look welcoming, nightly entertainment added to this. Hotel wasn’t too expensive so we could afford to eat elsewhere and not feel pinched.

Anse Mitan Trois-Ilets

Hotel highlights

  • Walking distance to Anse Mitan
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Anse Mitan is a short stroll from Hotel Bambou, and other popular attractions like House of Sugar are within a 15-minute drive. This 193-room, 3-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free self parking.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 9:30 AM. Enjoy dining at one of 2 onsite restaurants including Bodlanmé, which specializes in international cuisine.


Rooms

All 193 air-conditioned rooms feature balconies or patios, refrigerators, and safes. Flat-screen TVs come with satellite channels. Bathrooms have hair dryers and free toiletries.


Property features

Guests staying at Hotel Bambou enjoy 2 outdoor pools, free WiFi in public areas, and a terrace. You can take advantage of free parking, along with an airport shuttle (available on request) for EUR 110.00 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with locker space, and answer any questions about the accommodations. This beach hotel also has a garden.

Room options

Suite, Beach View

1 King Bed | Sleeps 2

Standard Room, Garden View

1 King Bed | 2 Twin Beds | Sleeps 3

Superior Room, Garden View

1 King Bed | 2 Twin Beds | Sleeps 2

Guest reviews for Hotel Bambou

Everyone (5)
5
Everyone

By on Sep 21, 2020

2
Business Business

Communication is very poor everyone seems to be confused when communication with this hotel, just to much back and forth. This time around the service was terrible as compared to the first time. I wont be going back to this place.

By on Oct 20, 2019

5
Everyone

My husband & I spent two weeks in Martinique at Hotel Bambou the end of February through the first part of March. This was our first travel experience in Martinique, although we have traveled extensively throughout the Caribbean.. The island is delightful- exotic & tropical, with the bonus of very reliable services- electricity/ highways/ water quality, etc -due to its being a part of France. This is a positive and unique aspect of Martinique in comparison to many other islands of the Caribbean. As well, the people are friendly & welcoming & love sharing their island & its history. French IS the dominant language- and as visitors, one would be most comfortable with some mastery of French -as English speakers are limited. Do not expect much accommodation for English- Martinique is a part of France & so residents speak Creole/ French Patois or proper French. We were more than pleased with our experiences at Hotel Bambou. We found it very much as advertised on line. We booked through Orbitz and got exactly the type of room we reserved. Our room was in the newer section- Creole Culture - a "superior room with partial ocean view " on an upper level. It was roomy, spotlessly clean & well furnished. A nice balcony porch provided an ideal outside spot with constant breezes on which to relax- sip French Rose & sample Brie (available at the little shop across the road from the hotel) .The resort is beautifully maintained- inside & out. The landscaping throughout the resort is spectac

By on Mar 19, 2019

Review comment responded on Mar 20, 2019

Dear MRS CARDINA, Thank you for this experience sharing. We're so happy you enjoyed your stay at our wonderful island and our hotel too !7 We hope we'll see you again to discover another side of our culture.

1
Everyone

Completely dishonest! We booked our room on Orbitz and prepaid in full for 3 nights. The room type we reserved was “Suite, Beach View” and the room description was given as following: “1 king bed, 323-sq-foot room, balcony/patio and beach with beach and ocean views ...". The hotel also offered “Superior Room, Partial Sea View” and “Standard Room, Garden View” during the same period with lower prices. Upon our arrival at around 5pm, we were given a room on the ground-floor with absolutely no view at all. After going back to the receptionist, the young man who checked us in said that the hotel was fully booked so the beach-view suite was no longer available. Even with our strong demand, his response was “there is no solution for you tonight but you can talk to our manager tomorrow and he will be here at 7am.” After our demanding to see the manager and many back and forth, wasting our valuable vacation time, we were given the room we paid for f2nd night but the hotel refused to offer any compensation to our loss for the 1st night. The suggestions for the hotel owner and the top management: 1) Be honest when listing rooms with the booking agencies and improve the operation to avoid overbooking. 2) Train the staff to be professional when treating guests and be willing to face the guest (not hiding behind the staff). 3) Take the responsibility and face the guests directly when issues rise. 4) Compensate and refund the guests voluntarily when an overbooking occurred by mistake.

By , from Turlock, CA on Jan 13, 2019

5
Everyone

Great location and great views. Our room was clean and comfortable. The small European style bathroom takes some getting used to as an American, but that is just a minor complaint overall. The staff was friendly and helpful.

By , from Liverpool, NY, USA on Jan 1, 2019

4

nice hotel terrible food

Everyone

Rooms are charming and very clean, grounds are beautiful with front porches. Great beach. Staff friendly, but front desk seems to brush aside WiFi complaints, WiFi reception not always working. The food was terrible, really poor quality and undrinkable coffee. After one breakfast and one dinner we didn’t eat there again. Staff worked hard to make dining room look welcoming, nightly entertainment added to this. Hotel wasn’t too expensive so we could afford to eat elsewhere and not feel pinched.

By on Mar 5, 2018

Review comment responded on Apr 4, 2018

Dear, Thank you for sharing your Hôtel Bambou experience. We're happy you enjoyed your stay despite some food problem. We just note it and try to improve it. Hope we'll see you again.

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