The property was beautiful. The staff were friendly and helpful. I have stayed at this hotel many times in the past and will continue to do so. My only complaint - I would like to see a water bottle refill fountain.
Beautiful hotel! We love the lazy river and pool! Our only disappointment was the restaurants were only open on the weekends, but there were plenty of restaurants close by!
while the Hilton itself was lovely, I was disappointed deeply with the high-level management. A team of nurses along with the National Guard was dispatched to the Convention Center next door to provide COVID screening for the citizens of Orlando. The Hilton housed the National Guard for the duration of the project, but the nurses were told the COULD NOT stay. I don't know if they would have gone so far as to physically remove me from the property, but they refused to renew my reservation once they learned of my role in the national crisis. They could have been heroes in this story, they could have gotten news coverage for their role in helping our country, but instead they acted cowardly by discriminating against a trusted profession of people caring for the terrified and anxious public. I sent a few messages to the management, and a few days later they apologized and offered to let me back in. Sorry, Hilton, while your apology was heartfelt and seemed very genuine, it was too little, too late. You have shown your true colors and it will be the last time I spend time in your hotels.
The property was a great place to stay. I would stay there again. I wish the restaurants would have been open during out stay.
I wish that there was less expensive food options.
They didn’t clean our room two days out of four. Various problems with our keys. WiFi was slow and spotty
I did not like the $35 service fee and $24 parking fee added on in addition to the regular charges. I personally feel the $35 service fee.. especially.. should have been already included in the hotel charge since Everyone needs to pay this. $24 plus tax is also pretty expensive for daily parking.
Everyone who worked there, from the valet and Bellman front desk person maids, and maintenance individuals, we’re all polite and incredibly professional and pleasant
Overall great but minor issues like 20 min wait for security to fix a door that wouldn’t lock. One of the conference rooms were pretty dark. Found hair from previous guests in the bathroom. All minor things and would stay again.
It was so beautiful, relaxing, clean, and the staff was friendly and helpful. I loved It, and I plan to go back soon.
The price for parking was way to expensive the cost for self parking was $24.00 a day
That I was not aware of the $25 per day charge to park a car
Hilton Orlando places you within a mile (2 km) of popular attractions like SeaWorld® Orlando and Aquatica. This 1424-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 7 restaurants. It's connected to the convention center in central Orlando and also close to Pointe Orlando and Discovery Cove.
This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.
All 1424 rooms provide iPod docks, refrigerators, and coffee makers. LCD TVs come with cable channels and DVD players, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, free long-distance calls, and free local calls are other standard amenities.
Guests of Hilton Orlando have access to a full-service spa, 2 outdoor pools, and a lazy river. Parking is available for USD 27 per day (USD 35 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa resort include a 24-hour fitness center, 2 spa tubs, and free WiFi in public areas.
The property was beautiful. The staff were friendly and helpful. I have stayed at this hotel many times in the past and will continue to do so. My only complaint - I would like to see a water bottle refill fountain.
Beautiful hotel! We love the lazy river and pool! Our only disappointment was the restaurants were only open on the weekends, but there were plenty of restaurants close by!
Thank you for taking the time to share your feedback. We appreciate it!
Thank you!
while the Hilton itself was lovely, I was disappointed deeply with the high-level management. A team of nurses along with the National Guard was dispatched to the Convention Center next door to provide COVID screening for the citizens of Orlando. The Hilton housed the National Guard for the duration of the project, but the nurses were told the COULD NOT stay. I don't know if they would have gone so far as to physically remove me from the property, but they refused to renew my reservation once they learned of my role in the national crisis. They could have been heroes in this story, they could have gotten news coverage for their role in helping our country, but instead they acted cowardly by discriminating against a trusted profession of people caring for the terrified and anxious public. I sent a few messages to the management, and a few days later they apologized and offered to let me back in. Sorry, Hilton, while your apology was heartfelt and seemed very genuine, it was too little, too late. You have shown your true colors and it will be the last time I spend time in your hotels.
The property was a great place to stay. I would stay there again. I wish the restaurants would have been open during out stay.
Thank you so much for taking the time to post a review. We completely understand that some of our outlets were not open due to the current circumstances. We do hope to welcome you back real soon!
I wish that there was less expensive food options.
Thank you for your review and your feedback!
Thank you for your review!
They didn’t clean our room two days out of four. Various problems with our keys. WiFi was slow and spotty
Thank you for your feedback. We are sorry you experienced this during your stay and will review this further with our Front Office, Housekeeping and IT team.
We are sorry we did not meet your expectations.
I did not like the $35 service fee and $24 parking fee added on in addition to the regular charges. I personally feel the $35 service fee.. especially.. should have been already included in the hotel charge since Everyone needs to pay this. $24 plus tax is also pretty expensive for daily parking.
Thank you for your review and feedback. We will share with our team.
Thank you so much for taking the time to share this feedback! We LOVE the water bottle refill fountain idea. This was in the works at the beginning of the year. We will be sure to share with our operations team!