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Sofitel Fiji Resort And Spa

5.0 out of 5.0

Recent guest reviews

This is a good place to spend the night when coming in/out from Nadi. It could have been anywhere in the world, this isn't really a Fijian experience. We though that it was a bit "disneyland" in the South Pacific,

The resort is simply magnificent. The hotel staff are extremely friend. The food was great. They have the best fish and chips. Great shopping facilities within the resort. The spa treatment could use a little more boost. Also, if you are a room service, order in kind a person then be prepared to pay a $5 delivery fee each time you order.

This is a wonderful resort hotel on the seaside beach on Fiji. All the amenities with beach side dining and lots of things to do. Rather than do a cruise one could stay here and take day cruises to the other islands.

We wanted to rest and relax on the start of our vacation. Landing after an 11 hour flight at 6:00 am, a short 25 minute drive to the resort. We were given our room before we finished a scrumptious breakfast buffet with champagne! Meals were excellent and what you would expect to pay for a 5 star resort. The view was a tropical paradise all the way to the beach. Music and dancing every night. The couples massage is a romantic Must.

Everything is resort-priced, but it takes literally 20-30 minutes to receive a mixed drink, and about 30-45 minutes to receive any kind of food order. This delay in service is casually passed off as "Fiji Time", but after the first few days this behavior becomes very annoying. The food was mediocre and bland, and only a few dishes were great (such as the burger w/bacon, and the breakfast buffet). The drinks were not very strong and very very overpriced. The staff were very warm and friendly and couldn't get any better. We did have an issue with the in-room iron - we were there for a wedding, and my wife was ironing her dress with the iron the hotel provides in the room, and the iron squirted out some nasty brown liquid all over her dress. We were freaking out because we had to be at the wedding in 1 hour. We called up the service desk and the manager looked at the dress and offered free drycleaning and pressing. They got the dress back to us, along with my 2 suits, within minutes of the wedding starting. Finally, I accidentally left my hat in the room after we had checked out, and upon realizing it, I came back to the front desk and reported it. They acknowledged that the housekeeping staff found my hat, but were unable to tell me where it was. I waited in the lobby for 2 hours while various calls were made for the whereabouts of my hat. It was never brought to the front desk. I left Fiji without it, and have not received any update, even though I left them my contact info. Overall, it was a good experience, but these little annoyances were a thorn in our side. We would expect that a 5 star resort would have faster service, better food, and better quality of in-room amenities.

The staff were very friendly and nice but when I called to complain about a drip in the AC system (very annoying) no one ever came to fix it. The buffet food was terrible, birds were flying in and walking all over the place, very unsanitary... The best part of the hotel was the Jacks shop that had a really great selection of gifts at a variety of price points.

Absolutely terrific staff and comfortable despite a serious Cyclone threat.

My experience at this hotel was shocking. It started with a very rude receptionist. That turned us off from everything that followed. First impressions, etc. The worst part of the whole experience was the towel/pool chair situation. There's nothing to do in Denaru Island except for lying at the pool. The beach associated with the hotels is gross. No one swims in there. But the pool is gorgeous and spending the day around it could be nice and relaxing, BUT the chairs around the pool have no cushions! Seriously! They are made of a hard woven material and have no cushions. I counted 38 chairs on the sand area and over 300 at the pool area. There were 8 cushioned chairs in total and the rest were not usable. The chairs were rock hard and slippery so you end up in a slumped position at the bottom of the chair if you try to sit up and read. The only way to snag one of the cushioned chairs was to set a wake up call and get to the pool before 7am. Not very relaxing. Then you can put your stuff on the chair and go to breakfast or back to sleep and hope and worry that no one moves your stuff and takes the chair. It was very stressful, not at all the relaxing carefree vacation I was hoping for. To be fair, I checked the 4 other hotels in the area and only one hotel provided cushions for their pool chairs. I don't get it. It actually ruined the entire purpose of the vacation for us. Also, you are only permitted one beach towel per day. Not only do you have to give the towel person the towel card you received at check in but you must provide your name and room number before the one towel is handed to you each day. Again, not relaxing and not a carefree atmosphere. If you get your towel wet, you are permitted to trade it in. The pool is beautiful but only 8 people per day get to really enjoy the experience and those 8 are tired and cranky and stressed before the day even begins. The rooms are adequate though my rug was stained and frayed and updates would help. The beds and pillows were comfortable and there is good pressure in the showers. The rooms have a safe and a small fridge which is nice. Except for our initial human contact at the hotel, the rest of the staff was very nice. Be aware of hidden charges - any time you use a credit card or charge to the room, there is a 3% add on to the charge. At check out the bill can be much higher than you anticipated. I wouldn't stay here again and if I hadn't paid in advance I would've left the first day.

Had a wonderful time. No complaints, other than I thought the ocean water would be cleaner out front. It's pretty murky, but still a lovely trip.

I stayed with my little 1 year old daughter and my wife. This place is a perfect destination for ones who are looking for a break with little ones. I was relieved so much to see how friendly staffs are and I had never seen any staff who didn't give a big smile nor say "Bula" (hello) to my little daugher. They are super friendly. They also have a nanny service for less than 2 year olds and kids club for older which gave me free time. If food is little better I would give 5 out of 5.

This is a great place for a family, especially for a family with little babies. Staffs are really smilely and baby friendly. Nanny service and kids clubs gave me a real break.

A real gem of a Hotel, everything was absolutly lovely and the employees could not have been more helpfull. My only complaint would be the price of the buffets, either morning or dinner. Very spendy, like $45.50 FJD p/person for full breakfast and $87+ for dinner.

Great hotel. Great people. Great country. I would only suggest staying on one of the private island resorts though.

The Sofitel located on Denarau Island was fantastic. We had stayed the previous 5 nights on a remote eco resort and we definitely needed the amenities that were missing (hot water, air conditioning, constant electricity, etc.). The Sofitel was within walking distance of the shops and restaurants at Denarau Port. We had a great time at the pool.

Overall great experience. Front desk staff needs to be more knowledgeable. For a Sofietal 4 start hotel, the receptionists service is POOR!!!

everyone was very kind and helpful. Would stay again.

Beachfront Nadi

Hotel highlights

  • Free valet and self parking
  • Onsite dining
  • Marina
  • Spa

Sofitel Fiji Resort And Spa places you within a leisurely stroll of Denarau Golf and Racquet Club and Port Denarau. This 296-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. On the beach, the resort is also close to Port Denarau Marina and Wailoaloa Beach.


Dining

There are multiple options for onsite dining with 5 restaurants, including Lagoon Restaurant, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

The 296 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, minibars, and coffee makers. LED TVs come with digital channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include free newspapers, free bottled water, and safes.


Property features

Sofitel Fiji Resort And Spa features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for FJD 86 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.

Guest reviews for Sofitel Fiji Resort And Spa

Everyone (2) Couples (8) Business (1) Family (4) Friends (1)
3

not really fiji

Everyone

This is a good place to spend the night when coming in/out from Nadi. It could have been anywhere in the world, this isn't really a Fijian experience. We though that it was a bit "disneyland" in the South Pacific,

By , from Philadelphia, PA on Sep 4, 2017

Review comment responded on Sep 13, 2017

Bula Alex Thank you for your feedback. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards

5

paradise

Everyone

The resort is simply magnificent. The hotel staff are extremely friend. The food was great. They have the best fish and chips. Great shopping facilities within the resort. The spa treatment could use a little more boost. Also, if you are a room service, order in kind a person then be prepared to pay a $5 delivery fee each time you order.

By , from San Francisco on Apr 24, 2017

Review comment responded on May 8, 2017

Bula Sen Thank you for sharing your experience with us. We are thrilled to read that you had a magnificent stay with us, extremely friendly staff, great food and enjoyed the spa treatment. We look forward to seeing you back in the near future. Vinaka

5

as good as a cruise

Couples

This is a wonderful resort hotel on the seaside beach on Fiji. All the amenities with beach side dining and lots of things to do. Rather than do a cruise one could stay here and take day cruises to the other islands.

By on Dec 29, 2014

4

relaxation to the max

Couples

We wanted to rest and relax on the start of our vacation. Landing after an 11 hour flight at 6:00 am, a short 25 minute drive to the resort. We were given our room before we finished a scrumptious breakfast buffet with champagne! Meals were excellent and what you would expect to pay for a 5 star resort. The view was a tropical paradise all the way to the beach. Music and dancing every night. The couples massage is a romantic Must.

By on May 18, 2014

4

5 star pricing, mediocre dining, slow service

Families

Everything is resort-priced, but it takes literally 20-30 minutes to receive a mixed drink, and about 30-45 minutes to receive any kind of food order. This delay in service is casually passed off as "Fiji Time", but after the first few days this behavior becomes very annoying. The food was mediocre and bland, and only a few dishes were great (such as the burger w/bacon, and the breakfast buffet). The drinks were not very strong and very very overpriced. The staff were very warm and friendly and couldn't get any better. We did have an issue with the in-room iron - we were there for a wedding, and my wife was ironing her dress with the iron the hotel provides in the room, and the iron squirted out some nasty brown liquid all over her dress. We were freaking out because we had to be at the wedding in 1 hour. We called up the service desk and the manager looked at the dress and offered free drycleaning and pressing. They got the dress back to us, along with my 2 suits, within minutes of the wedding starting. Finally, I accidentally left my hat in the room after we had checked out, and upon realizing it, I came back to the front desk and reported it. They acknowledged that the housekeeping staff found my hat, but were unable to tell me where it was. I waited in the lobby for 2 hours while various calls were made for the whereabouts of my hat. It was never brought to the front desk. I left Fiji without it, and have not received any update, even though I left them my contact info. Overall, it was a good experience, but these little annoyances were a thorn in our side. We would expect that a 5 star resort would have faster service, better food, and better quality of in-room amenities.

By on Jan 8, 2013

3

definitely not 5 star

Families

The staff were very friendly and nice but when I called to complain about a drip in the AC system (very annoying) no one ever came to fix it. The buffet food was terrible, birds were flying in and walking all over the place, very unsanitary... The best part of the hotel was the Jacks shop that had a really great selection of gifts at a variety of price points.

By on Jan 6, 2013

5

uncommonly good

Couples

Absolutely terrific staff and comfortable despite a serious Cyclone threat.

By on Dec 17, 2012

2

two star stay

GetawayWithFriends

My experience at this hotel was shocking. It started with a very rude receptionist. That turned us off from everything that followed. First impressions, etc. The worst part of the whole experience was the towel/pool chair situation. There's nothing to do in Denaru Island except for lying at the pool. The beach associated with the hotels is gross. No one swims in there. But the pool is gorgeous and spending the day around it could be nice and relaxing, BUT the chairs around the pool have no cushions! Seriously! They are made of a hard woven material and have no cushions. I counted 38 chairs on the sand area and over 300 at the pool area. There were 8 cushioned chairs in total and the rest were not usable. The chairs were rock hard and slippery so you end up in a slumped position at the bottom of the chair if you try to sit up and read. The only way to snag one of the cushioned chairs was to set a wake up call and get to the pool before 7am. Not very relaxing. Then you can put your stuff on the chair and go to breakfast or back to sleep and hope and worry that no one moves your stuff and takes the chair. It was very stressful, not at all the relaxing carefree vacation I was hoping for. To be fair, I checked the 4 other hotels in the area and only one hotel provided cushions for their pool chairs. I don't get it. It actually ruined the entire purpose of the vacation for us. Also, you are only permitted one beach towel per day. Not only do you have to give the towel person the towel card you received at check in but you must provide your name and room number before the one towel is handed to you each day. Again, not relaxing and not a carefree atmosphere. If you get your towel wet, you are permitted to trade it in. The pool is beautiful but only 8 people per day get to really enjoy the experience and those 8 are tired and cranky and stressed before the day even begins. The rooms are adequate though my rug was stained and frayed and updates would help. The beds and pillows were comfortable and there is good pressure in the showers. The rooms have a safe and a small fridge which is nice. Except for our initial human contact at the hotel, the rest of the staff was very nice. Be aware of hidden charges - any time you use a credit card or charge to the room, there is a 3% add on to the charge. At check out the bill can be much higher than you anticipated. I wouldn't stay here again and if I hadn't paid in advance I would've left the first day.

By on Sep 4, 2012

4

great relaxing stay

Couples

Had a wonderful time. No complaints, other than I thought the ocean water would be cleaner out front. It's pretty murky, but still a lovely trip.

By on Aug 21, 2012

4

great place for family

Families

I stayed with my little 1 year old daughter and my wife. This place is a perfect destination for ones who are looking for a break with little ones. I was relieved so much to see how friendly staffs are and I had never seen any staff who didn't give a big smile nor say "Bula" (hello) to my little daugher. They are super friendly. They also have a nanny service for less than 2 year olds and kids club for older which gave me free time. If food is little better I would give 5 out of 5.

By on Jul 1, 2012