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Shangri-La's Fijian Resort & Spa

5.0 out of 5.0

Recent guest reviews

We just had a great 8/9 day holiday at the Shangri-La! This was our 4th time at the resort and yes it's tired in parts and there are renovations underway which I think will make a big difference when completed. The new waterpark is a fantastic addition - our boys just loved it and it's free which is even better! The new Golden Cowrie restaurant and bar is amazing, it's not cheap but the food was excellent. To sit and have a drink there in the evening while boys used games room for an hour was a big bonus for us. The food in the buffet is excellent and I'm allergic to gluten so buffets are not always my preferred choice but I had plenty to choose from and the chefs were very helpful and knowledgeable. The breakfast buffet was excellent as always. We used a lot of the facilites, putt putt, golf, gym, chi spa, beach massage, water park, snorkelling, jetskis, pools, bilo bar, golden cowrie and beach bar and grill and enjoyed everything. The cafe is a good addition as you can buy cheese and cold meats there to have a cheaper lunch option in your room, a bigger selection would be good there. Unfortunately, we had to check out a day earlier so we lost 1 nights accommodation. The weather forecast was very bad and we were too worried we wouldn't get to Nadi yesterday so we left on Saturday instead which was disappointing but nobody's fault. The resort is an older one but it's very big and when you have kids who don't want to sit still it's got plenty for them to do. The staff are all lovely and friendly.

Did not stay after visiting to look around (with a view to staying) - there are doubtless good aspects (big pool, clean beach, at least by Fiji main island standards) but the 'feel' of both the accommodation blocks and the common areas of this large resort is "mature". Pool and beach staff were interacting nicely with young families in the pool but the only wow factor in this resort seems to be the lush nature. Nothing much there came across as modern, indeed it was surprisingly unlike other Shangri La properties we know elsewhere. Large-scale construction work behind large woode panels right in the centre of the resort (seemingly a central restaurant area plus accommodation wing) was visually off-putting. Have given score of 4 only as I do not wish to vote in a way that negatively influences the traveller rating (4 at time of writing) - having not stayed. Based on what I did see I would not advise friends or family to commit in advance to a non refundable stay here, given the alternative options up the coast towards Nadi where prices at newer big brand hotels (both walk-up and via online hotel booking sites) are not much different.

We were staying for 7 nights but due to flooding in Nadi we had to extend our stay for 3 nights . The staff are amazing and fantastic with children. They are undergoing some renovations which are to be completed by the end of the year. Our rooms were in a fantastic location overlooking the ocean. The food is very good. We ate at the buffet and also at the restaurants there. It's extremely family friendly and a good location, only a 1 hour drive from Nadi airport.

We stayed at the Shangrila for a family wedding. When we arrived to check in we were advised there would be a $1050 Fijian dollar charge put into our credit card for "incidentals". I have never had such a large charge put on my card by a hotel and still cannot see the reason for this. I am happy with a hotel having an imprint of my card but disagree with why this large charge was necessary. The room was lovely, well appointed, spacious, great bathroom, good view. We booked a lagoon view room. In fact we felt our room was better than the more expensive ocean view rooms. Breakfast was included and it was awesome, most choices you could require. Shame it was the end of the rainy season but it was still pleasantly warm and activities continued despite the rain. We ate at the bar & grill restaurant two nights an the service was not good. We had a special Easter offering of seafood platter which was disappointing to say the least, and expensive for what it contained. We also ate at the Italian restaurant where the food was really good. Some of the meals were quite small though and it wasn't cheap. The overall feeling we had was that the resort didn't want you to use any other services outside the resort. We used a local taxi, walk over the causeway and you will find the local taxis there. We found our driver to be very helpful and at least half the price of the resort offerings. One night after booking into Geckos for a meal we found it difficult to get the staff to give us a ride to the causeway as it was raining. Very disappointing and annoying as we had spent a good amount if money at the resort and wanted to experience other venues as well, but felt this was very discouraged by the Shangrila. A highlight for us was the enthusiastic BULA given by the security staff at the gate. They were very friendly and always made us smile. In review this resort offers a lot but don't feel bad about choosing other options as well, especially when travelling into the local town or taking a taxi to the airport when leaving as you can save yourself quite a lot. We took a blender and organised family to contribute with duty free purchases and goods from a visit to the supermarket on our way from the airport and this saved us heaps. We had great cocktails at a very small cost. Well worth it.

Saved our bacon on a flooded night. I have stayed here many times over the years....from a child to an adult and The Fijian provides the most consistent experience of any hotel I have ever had. The room was large, the bed comfy the bathroom spacious, the breakfast was great and the staff wonderful. It may need a bit of updating but this is one hotel I would never hesitate in recommending.

Shangri-La is a family focussed resort and heaps to offer for kids of all ages. The size of the resort itself is one of the bonuses. My kids are teens and we stayed with another family with three teenagers. Everyday the kids were either snorkelling, kayaking, swimming, or playing on the inflatable water park which was all great. There is also mini golf, bike riding, tennis etc... (Some cost involved with these activities). Room wise be careful when booking as the couch/bed conversions are too small for any kid over 10. Unless your kids are young u will need a family room. Make sure you check when booking as my friend was booked into a room where the kids beds were tiny and not suitable for teens (not the fault of the resort as we booked through a travel agent but something to be mindful of). The actual beds are super comfy. Parts of the resort are tired but are also being upgraded bit by bit. The staff are lovely; friendly, helpful and considerate. My take on food/drink prices is you basically pay Aussie prices eg. A beer will cost $10 Fijian a cocktail $30 Fijian, so budget accordingly. Food wise I thought the buffet is a bit costly $69 Fijian per adult but the al a cart options are quite reasonable and the food tasty. My main issue was the service at Takali which was often slow (waiting 20 minutes for a menu and drinks) and then 45 mins plus for our food. A few times at the infinity poolside our orders were forgotten altogether. The breakfasts were lovely and plenty to choose from. Snacks the the resort shop are pretty expensive so a trip to nearby Sigatoka is recommended. The little cafe in the resort shopping centre is a hidden gem. Best iced chocolates and coffees. We were due to leave the the day after the cyclone and could not due to the flooding. The staff were really helpful and calming. Special thanks to Iowana, Carina, and desk staff. Thanks to Siti who makes a great cocktail and a special hello to Merriwah.

After a much anticipated return to this resort that we have been going to for years and were married at, we were SO UTTERLY DISAPPOINTED! We were not told of the renovations (Even the emails when they did decided to reply too, which was not often, did not state any renovations) with rooms or at the Lagoon Restaurant. This restaurant normally has everything to eat and I mean everything, so much variety. So it being closed was not good at all. We were sent to the Takali Restaurant which had NO variety whatsoever but only Asian and Curry food. Never enough seating! I had the most expensive plate of hot chips (that's all I could eat) at FJ$55!!!!! The dearest cold and soggy chips in the world! Everything was so over priced and you can tell a management change had occurred. It has lost it's Fijian aura and now heavily influenced by the Asian theme. I understand that management and ownership change but we are in Fiji and it should be a Fijian experience. The Coral Cafe had a very basic menu and the Beach Bar & Grill the same. We ended up eating at Gecko's Resort across the road which had fair priced food and drink and it was great and the little cafe just before the bridge before going into Shangri-la Resort. I asked why the drinks where so expensive (Corona FJ$22.50, elsewhere FJ$10.50 and soft drinks FJ$9.50 elsewhere FJ$5.50 but no one could answer me. It has a Adult's only restaurant and pool but it states it's a family resort. If the honeymoon villas need an adult's only pool, maybe management should have put a pool in each villa. I feel very angry and ripped off as we spent a lot of money which we truly believe was wasted. And trying to get an appointment with management to sort it all out - forget it!! We were treated like a number. Considering how many times we have been at this resort, we were treated like we did not matter! What a rip off! We will never be returning! Please note: I have rated the Service, Cleanliness and location high as the very few Fijian staff that are left were fantastic in these areas. Management should take a good hard look and have a good hard think as I, and I know other people as well, will not be recommending this resort ever!!!

Our story of our stay at The Shangri La Fijian resort is very similar to other reviewers. The resort is tired and dated and would have been a 1 star if it wasn't for the staff. The first sign all wasnt well was the pick up from the airport. Apparently all Shangri La drivers should have a Shangri La sign and never display your name...We got a screwed up piece of paper with my name scribbled across it (and misspelt). The driver missed the turning for the resort, which we had to point out. Next were the rooms! We moved rooms 3 times in 7 days. We started in the Ocean Wing. The room was literally falling apart and i don't think it came as any surprise to the staff when we asked to move. Next was an Ocean Bure. Again tired but comfortable enough. We negotiated an upgrade price, but this was something we hadn't budgeted for so felt a little hard done by. At a meet and greet with the management (which was very nice) we got talking to Chris the hotel manager. explained our issues and were offered a suite in the newly renovated Lagoon wing. The room was lovely..until the AC flooded the bathroom. In the end we didn't have to pay for the room upgrades or the pick up, which was good as you have to pay for literally everything else you want to do apart from use the pools. With all the other 5 star resorts on Fiji im not sure i can recommend the Shangri La. As a last note, I do want to say thanks to all the staff who dealt with our issues and looked after us, they were fantastic.

We stayed for 8 days at the start of March as a family of 5. This meant we needed adjoining rooms which included breakfast buffet each day and was better value than anything else I had searched. The staff are absolutely magnificent. They go out of their way to personally know you and help you in anyway possible. Eddie the porter couldn’t do enough for us. See him if you want any information, booking taxis (ask him for Edwards taxi) (recommend Tomlu’s seafood restaurant in town. 50aud for 3 large lobster halves and the hostess is lovely)etc. We found filling the kids at breakfast around 9:30 would last them till dinner and the dinner buffers are well worth the cost. The recreation facilities are brilliant. There is a 25m x 25m inflatable waterpark that is supervised and the staff go all day keeping the kids occupied. Make sure you get involved in the games in the pool. Doesn’t matter if you’re hopeless, they make it fun for all. We really would like to thank the rec staff Rosa, Jone, George, Noah, Marley, Ace face and Wise. They are a credit to Shangri-La and go out of their way with the parents and kids to make sure your stay is safe, relaxing and enjoyable. Already booked for next year! Aaron, Sonya, Matt, Miah and Darcy Moseley

our trip was a Christmas present from my husband and we had been looking forward to going, over all the place is nice, but we had some issues, when we first arrived, it was lovely, a great welcome from the Fijian men, but when we got to the desk, you really are a number, you are given a map, a piece of paper with events, and basically told, you will need this good luck, we were then taken to our room, air conditioning was brilliant, but the dead cockroaches on the floor were a bit disconcerting, the shower pressure was really bad, also we were not aware that we were on the top floor and taking the steps becomes exhausting when the humidity is so high, the daily staff were just lovely, but we had no idea where to go for breakfast and when we did find it, it was a long haul to get there, breakfast was great, no problems there, but over all the food was a horrendous price, every night we went to dinner for the buffet there were blow flies in the cold appetizers area, and this was pointed out, as there were flies walking all over the fish, shrimps, oysters, needless to say we never ate them, as an older couple we are over kids, and found in the restaurant they ran crazy, weren't controlled, and it made us leave a lot quicker then we would have normally, also we rang several times for a buggy to pick us up and on both occasions, no one turned up, we also asked for some flight details to be printed, we sent them the details, no printing, no phone call, we emailed them with our room number and received no reply, Eddie the driver that picked us up on our last day amazed us, not in a good way, we left behind stuff we couldnt take with us, and before we were even out of the room, he scooped in and said, "'what did you leave me"? and got everything he could and said i will take this for my kids, that was quite uncomfortable, the other thing i would say to people going over is bring your own treats, lollies, chips, snacks, as everything is a horrendous price, also check out local taxis before you leave the resort, a resort taxi will cost you 15.00 for a trip outside the resort, a local taxi charges you 3, and the last thing to the resort would be this, Be a little friendlier to people who are leaving, it was a stinker of a day, and waiting for our pick up, we were totally ignored, it was like, we got your money seeeeya, the new arrivals were given a lovely cold drink, but we were left, Overall we feel that the owners have lost the concept of customer satisfaction and are only interested in the dollar value that we can bring

Yanuca Island, Coral Coast Yanuca Island

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Shangri-La's Fijian Resort & Spa is located within a 15-minute drive of Sigatoka Sand Dunes and Lawaqa Park. This 442-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course. It's on the waterfront and also within a 30-minute drive of Tavuni Hill Fort and Natadola Beach.


Dining

Start your day off right with a free buffet breakfast. There are ample dining options with 4 onsite restaurants, including Lagoon Restaurant, which has ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 442 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect free WiFi and TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and laptop-compatible safes are other standard amenities.


Property features

Shangri-La's Fijian Resort & Spa features a private beach, a golf course, and a full-service spa. There's free valet parking, and an airport shuttle (available on request) for FJD 135 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include 3 outdoor pools, a children's pool, and a health club.

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 3781 reviews