2/10 Terrible
Konica
Traveled with family and small children, Traveled with partner, Traveled with family
Feb 14, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
This should not be called a Shangri-La resort. It is completely filthy, run-down and completely deceptive from the photos. I have never been so disappointed by a resort before, let alone a higher end one that my family and I assumed this was. The room and bathroom were in terrible condition, with visible black mold on the shower floor and corners, stains on the shower glass, mold and condensation on the floor grouting, stains on the pillow, a broken telephone, peeling furniture, and just overall old and unkept conditions. This was not just case inside the rooms, but also on the beach - extremely dirty with seaweed and debris all over - people were literally peeling over layers of kelp and debris just to try and access the water. It was really sad to experience as we had high hopes for this resort based on the photos and description of the amenities. To make matters worse, the elevators did not work so we had to take lengthy ramp structures to get around with a stroller. They kept the used food trays outside overnight, attracting additional insects including large cockroaches. The only upside was that food here was tasty, aside from that everything was disappointing to say the least. I expressed to management that the resort was very disappointing and that we would be checking out the very next day instead of extending our stay; they did not seem surprised at all. Will reconsider staying at a Shangri-La again if they can put their name behind a rundown resort like this.
Konica
Stayed 1 night in Feb 2026
