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Recent guest reviews

Over all this place was ok, i stayed 1 week not once did house cleaning came to clean up at all, to restock the tissue paper.

receptionist not friendly, didnt listen to concerns regardng the room e.g. the horrendous condition the office chair was in..the shower leaked .. very dissapointed sfter staying there at least 10 other times

There was not enough space. Felt gloomy. We saw a roach crawling on the wall.

the room wasnt up to par.. very small. not worth the money

I have stayed before at this location but a year later it was just horrible maintenance, dusty, dirty carpets, stained, no reception or TV in working order, no maintenance, one staff person who could not leave counter. I was afraid to sleep in the bed because of possible bed bugs! Yuk for rating!

Right by the mall easy access to restaurants. Everything was so easy to get to and even Walmart was just around the corner.

I liked the room, it was comfortable. I did not like the way the bath tub looked. It needed to cleaned better

I put stuff in the mini fridge expecting it to be working. The next morning I got my stuff out to find the food was warm and no good. The lobby attendant was not very sympathetic to this.

There was always very loud noises coming from the rooms next to me.

The pics in the lounge don’t match n no wash cloths in room, since didn’t drain while washing face etc but very friendly staff that night.

Old property and not very clean. TV remote didn’t work for the cable box, and stuck on one channel. Sheets and comforters were white with stains. Carpets and baseboards were gross and door did not feel very securely locked.

Friendliness of staff. Have stayed there several times.

Everything 10. stars 😀 The Staff was wonderful . Very helpful and informative. I will make the RedLion

Extremely Comfortable . The rooms are nice and clean and breakfast was hot and a great variety The Staff ALL are very helpful and informative. Its Been a real pleasure staying here.

It was close to Ft. Bragg main gate. Which is what I wanted

Great location right off of All American Expressway. But, rooms were kind of dirty.

The breakfast was great. However the room was smelly.

Needs a bit of renovations. Some are in progress.

Cleaning staff played loud music in the morning when starting to clean and woke us up. Also barged into room one morning thinking we had checked out. Building could use some TLC.

Cross Creek Mall Fayetteville NC

Hotel highlights

  • Walking distance to Cross Creek Mall
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Westover within a short stroll of Cross Creek Mall, Red Lion Inn & Suites Fayetteville at Cross Creek Mall is within a 5-minute drive of other popular sights like Fort Bragg. This 129-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. Get a pick-me-up at the coffee shop/café.


Rooms

All 129 rooms provide coffee makers, phones, and ironing boards. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

Red Lion Inn & Suites Fayetteville at Cross Creek Mall features a fitness center, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Premium Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible (Roll In Shower)

1 King Bed | Sleeps 3

Guest reviews for Red Lion Inn & Suites Fayetteville at Cross Creek Mall

Everyone (26) Couples (14) Business (2) Family (22) Other (2)
1
Everyone

By on Oct 10, 2020

Review comment responded on Oct 12, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time

3
Business Business

Over all this place was ok, i stayed 1 week not once did house cleaning came to clean up at all, to restock the tissue paper.

By , from Savannah on Oct 2, 2020

Review comment responded on Oct 2, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you enjoyed your stay. We take great pride in not only meeting, but exceeding your expectations. As with most hotels nationwide with this pandemic, our property had to make the tough decision to limit our staff. With the limited staff several amenities that are normally afforded to our guests are temporarily suspended, this includes housekeeping and breakfast. We truly thank you for your understanding during this difficult time. Your feedback is integral to our ability to continue to improve our service and we’re glad to see that we have done well on your recent visit with us. Thank you again for your time and come visit us again soon!

2
Family Family

receptionist not friendly, didnt listen to concerns regardng the room e.g. the horrendous condition the office chair was in..the shower leaked .. very dissapointed sfter staying there at least 10 other times

By on Sep 6, 2020

Review comment responded on Sep 7, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. If you don't mind please email me with the concerns that you had so that we can pass them to the appropriate manager for resolution. Thank you again for your time.

2
Family

There was not enough space. Felt gloomy. We saw a roach crawling on the wall.

By on Sep 4, 2020

Review comment responded on Sep 7, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Please email me with your concerns and the room you stayed in so we can forward to the appropriate manager for resolution troy.billups@prismhotels.com.Thank you again for your time.

3
Family

the room wasnt up to par.. very small. not worth the money

By , from NC on Aug 5, 2020

Review comment responded on Aug 5, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time.

1
Family

I have stayed before at this location but a year later it was just horrible maintenance, dusty, dirty carpets, stained, no reception or TV in working order, no maintenance, one staff person who could not leave counter. I was afraid to sleep in the bed because of possible bed bugs! Yuk for rating!

By , from Fayetteville NC on Jun 23, 2020

Review comment responded on Jun 24, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. As with most hotels nationwide with this pandemic our property had to make the tough decision to limit our staff. With the limited staff several amenities that are normally afforded to our guests are temporarily suspended. We apologize for any inconvenience that this may have caused you during your stay. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time and choosing to stay with us and we hope to gain the opportunity to change your perception of our property on your future visit to Fayetteville.

5
Family

Right by the mall easy access to restaurants. Everything was so easy to get to and even Walmart was just around the corner.

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

4
Everyone

I liked the room, it was comfortable. I did not like the way the bath tub looked. It needed to cleaned better

By on Feb 24, 2020

Review comment responded on Feb 25, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

2
Everyone

I put stuff in the mini fridge expecting it to be working. The next morning I got my stuff out to find the food was warm and no good. The lobby attendant was not very sympathetic to this.

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time

3
Business Business

There was always very loud noises coming from the rooms next to me.

By on Nov 29, 2019

Review comment responded on Nov 30, 2019

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback will be shared with the appropriate manager so that we are able to better our hotel operations for the future. Thank you again for your time and come visit us again soon!

Red Lion Inn & Suites Fayetteville at Cross Creek Mall

562 Cross Creek Mall, Fayetteville, NC 28303
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