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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property
Family-friendly beachfront location with 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Food court
Aerial view
Reception hall
On the beach, white sand

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • All inclusive

Explore the area

Map
Falmouth, Falmouth, JMCTY05
  • Jamaica Swamp Safari Village
    ‪7 min walk‬
  • Luminous Lagoon
    ‪5 min drive‬
  • Blue Waters Beach Club
    ‪10 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪31 min drive‬

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Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | U)

  • 624 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (U)

  • 624 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US) | Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Sea side - E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Sea side - E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (L)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (C)

  • 624 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Falmouth

Located within a mile (2 km) of Martha Brae River, Hotel Riu Palace Aquarelle - All Inclusive is within 2 miles (3 km) of Jamaica Beaches. This 753-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Jamaica Swamp Safari Village - 7 min walk - 0.4 miles
  • Martha Brae River - 15 min walk - 0.8 miles
  • Luminous Lagoon - 5 min drive - 3.5 miles
  • Blue Waters Beach Club - 10 min drive - 4.4 miles
  • Burwood Beach - 11 min drive - 5.3 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 31 min drive

Restaurants

  • ‪Captain's Market - ‬15 min drive
  • ‪Steakhouse - ‬15 min drive
  • ‪Kfc - ‬5 min walk
  • ‪Royalton Sands Beach Bar - ‬8 min drive
  • ‪Martini Bar - ‬10 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Family-friendly beachfront location with 4 outdoor pools
Hotel Riu Palace Aquarelle - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive hotel include a children's pool, free WiFi in public areas, and coffee/tea in a common area.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Minibars, ceiling fans, and hair dryers are also available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Languages

English

Similar properties

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  • Pool
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8.2 out of 10, Very Good, 3,399 reviews
The price is $355
includes taxes & fees
$355 per night
May 4 - May 5
Ocean Coral Spring - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No elevator

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Frequently asked questions

Is a free cancellation option available at Hotel Riu Palace Aquarelle - All Inclusive?

Hotel Riu Palace Aquarelle - All Inclusive provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see within easy reach of Hotel Riu Palace Aquarelle - All Inclusive?

This hotel is located in Falmouth within a short 15-minute walk of Martha Brae River. You'll also find Luminous Lagoon and Blue Waters Beach Club within a short drive.

Will I be able to park at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Riu Palace Aquarelle - All Inclusive?

Renova is the hotel's full-service spa and services include massages.

Does Hotel Riu Palace Aquarelle - All Inclusive feature a casino?

No, Hotel Riu Palace Aquarelle - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Aquarelle - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Hotel Riu Palace Aquarelle - All Inclusive?

This beachfront hotel offers plenty of amenities for couples including 4 outdoor pools, 2 swim-up bars, and 5 restaurants.

Are there hot tubs at Hotel Riu Palace Aquarelle - All Inclusive?

No, but this hotel does have a steam room.

Does Hotel Riu Palace Aquarelle - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Aquarelle - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Aquarelle - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Aquarelle - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Aquarelle - All Inclusive?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Riu Palace Aquarelle - All Inclusive?

The closest major airport to Hotel Riu Palace Aquarelle - All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 19.3 mi away (31 minutes by car).

Can I book a room with a balcony at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, some guestrooms at this hotel offer either a balcony or a patio.

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 700 out of 1203 reviews
Rating 8 - Good. 284 out of 1203 reviews
Rating 6 - Okay. 125 out of 1203 reviews
Rating 4 - Poor. 38 out of 1203 reviews
Rating 2 - Terrible. 56 out of 1203 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sam

Traveled with family
Liked: Property conditions & facilities
Very noisy by the pool area. Disturbing guest late at night. Food is good. Spa was good.
Stayed 5 nights in Apr 2025

8/10 Good

Bhavana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new resort.
Stayed 6 nights in Apr 2025

8/10 Good

Taniesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

RADHA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10/10
Stayed 3 nights in Mar 2025

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in Jamaica. Our third Riu (both others in Cancun) and by far the best report we’ve been to. Highly recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

Tommy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property...fantastic staff...great food & facilities...IceQueen Morrison was a godsend for us there...the negative should not reflect on Riu or this property...folks who visit just need to realize that most Jamaican workers earn around $100 a week...wonderful people who love life!
Stayed 10 nights in Feb 2025

2/10 Terrible

Nydirah Aliah

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
All staff I encountered was most helpful and friendly, but I had the most interaction with Jodi,Alexia,and Welch. I will surely return at some point
Stayed 4 nights in Jan 2025

6/10 Okay

Kiran

Traveled with partner
Was an okay stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Roman

Great place to stay
Stayed 6 nights in Jan 2025

10/10 Excellent

Theodore Jemel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, only complaint is that there is not enough staff at the sports bar at night. Can’t meet the demand of the guests
Stayed 5 nights in Jan 2025

6/10 Okay

Kiran

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 2 nights in Jan 2025

8/10 Good

Chalsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing! The only thing I didn’t like was the shower smell when in use.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
My biggest and most concerning issue was with Expedia. We book though Expedia (NEVER AGAIN) and prepaid for our 6-night stay. Due to a terrible winter storm, our flight was cancelled, and we could not get rebooked to Jamicia until the following day on Tuesday. We called Expedia to see if they could move our check in date to Tuesday. The customer service rep was NOT helpful and told us that the hotel did not have availability for us to stay our full 6 night's stay beginning now on Tuesday unsteady of Monday. When we arrived at the hotel, they said they had plenty of availability for us to stay our full 6 night's stay, but Expedia would need to change the reservation. From there we kept getting the run around from Expedia and was told to keep checking back with us, which we did for several days with no response. On two occasions, I was talked to a customer service representative who both hung up on me. Needless to say, Expedia went ghost on us and after several days after being back home, I have yet to get a response from the two emails I sent a week ago. On one occasion the hotel representative in Jama who has worked in the hotel business for 17 years told me that Expedia always takes the approach to NOT help customers in situations like mine as they do not want to give me the one night's say ($380). It's shameful as they definitely are now ignoring me and its apparent, they do not want to help and will do anything to not refund your money. Shameful Expedia!!!!!!
Stayed 6 nights in Jan 2025

2/10 Terrible

SANEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Ccv
Stayed 7 nights in Nov 2024

10/10 Excellent

Connie Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Olga

Liked: Staff & service, property conditions & facilities
Great
Stayed 7 nights in Dec 2024

6/10 Okay

Brian Michael

Liked: Staff & service
Stayed 6 nights in Jan 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and accommodating . Great staff great food , overall greatness. I emjoy my stay.
Stayed 3 nights in Jan 2025

2/10 Terrible

Linda

Disliked: Staff & service
the food was terrible and the staff is unfriendly.
Stayed 5 nights in Jan 2025

10/10 Excellent

Joedi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Margarita, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024

10/10 Excellent

Suqin

Stayed 2 nights in Jan 2025