Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Poolside bar
Poolside bar
Aerial view
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Falmouth, Falmouth, JMCTY05
  • Place, Water Square
    ‪2 min walk‬
  • Place, Martha Brae River
    ‪2 min drive‬
  • Place, Luminous Lagoon
    ‪6 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪42 min drive‬

Room options

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(104 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(169 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (U)

8.8 out of 10
Excellent
(8 reviews)
  • 624 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (U)

9.4 out of 10
Exceptional
(10 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up | 18+ | U)

9.4 out of 10
Exceptional
(6 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Swim-Up | 18+ | U)

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (E)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Sea side - E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (E)

  • 624 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(5 reviews)
  • 624 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

8.0 out of 10
Very good
(4 reviews)
  • 377 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)
  • 377 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (C)

9.0 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (C)

  • 624 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up | 18+ | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (C)

7.6 out of 10
Good
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 377 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Suite, Oceanfront (C)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 377 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Junior Suite, 2 Bedrooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms (C)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Family Room, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Family Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (Superior | E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms (E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, 2 Bedrooms, Ocean View (Swim Up | 18+ | E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms, Partial Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Swim Up | Deluxe Elite Club | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Swim Up | 18+ | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite Junior with Partial Sea View

  • Partial sea view
  • 376 sq ft
  • Sleeps 4
  • Free WiFi

Suite Junior with Sea View

  • Sea view
  • 376 sq ft
  • Sleeps 4
  • Free WiFi

Suite Junior with Ocean View

  • Ocean view
  • 376 sq ft
  • Sleeps 4
  • Free WiFi

Double Suite Deluxe

  • 376 sq ft
  • Sleeps 2
  • Free WiFi

Quadruple Room Junior with Partial Sea View

  • Partial sea view
  • Sleeps 4
  • Free WiFi

Quadruple Room Junior with Sea View

  • Sea view
  • Sleeps 4
  • Free WiFi

About the neighborhood

Falmouth

Located in Falmouth Historic Town Centre, Hotel Riu Palace Aquarelle - All Inclusive is adjacent to Water Square and within a mile (2 km) of Martha Brae River. This 753-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Water Square - 2 min walk - 0.1 miles
  • Martha Brae River - 2 min drive - 1.1 miles
  • Luminous Lagoon - 6 min drive - 4.1 miles
  • Rose Hall Great House - 28 min drive - 14.7 miles
  • Doctor's Cave Beach - 42 min drive - 24.2 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 35 min drive

Restaurants

  • ‪White Bay - ‬8 min drive
  • ‪Napoli - ‬8 min drive
  • ‪Kfc - ‬6 min walk
  • ‪The Jablum Cafe @ Port of Falmouth - ‬7 min walk
  • ‪Riu The Steakhouse - ‬8 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Hotel Riu Palace Aquarelle - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this all-inclusive hotel include a children's pool, free WiFi in public areas, and coffee/tea in a common area.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Minibars, ceiling fans, and hair dryers are also available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Splash pad
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No elevator

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace Aquarelle

Hotel Riu Palace Aquarelle

Riu Aquarelle All Inclusive

Riu Palace Aquarelle All Inclusive

Hotel Riu Palace Aquarelle All Inclusive

Hotel Riu Palace Aquarelle - All Inclusive Hotel

Hotel Riu Palace Aquarelle - All Inclusive Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Frequently asked questions

Is a free cancellation option available at Hotel Riu Palace Aquarelle - All Inclusive?

Hotel Riu Palace Aquarelle - All Inclusive provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see within easy reach of Hotel Riu Palace Aquarelle - All Inclusive?

This hotel is situated in Falmouth Historic Town Centre, just steps from Water Square. You'll also find Martha Brae River and Luminous Lagoon within a short drive.

Will I be able to park at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Riu Palace Aquarelle - All Inclusive?

Renova is the hotel's full-service spa and services include massages.

Does Hotel Riu Palace Aquarelle - All Inclusive feature a casino?

No, Hotel Riu Palace Aquarelle - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Aquarelle - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Hotel Riu Palace Aquarelle - All Inclusive good for couples?

This beachfront hotel offers plenty of amenities for couples including 5 restaurants, 4 outdoor pools, and 2 swim-up bars.

Are there hot tubs at Hotel Riu Palace Aquarelle - All Inclusive?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Riu Palace Aquarelle - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Aquarelle - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Aquarelle - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Aquarelle - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Aquarelle - All Inclusive?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Riu Palace Aquarelle - All Inclusive?

The closest major airport to Hotel Riu Palace Aquarelle - All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 19.5 mi away (35 minutes by car).

Can I book a room with a balcony at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy ocean views.

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1624 out of 2589 reviews
Rating 8 - Good. 557 out of 2589 reviews
Rating 6 - Okay. 227 out of 2589 reviews
Rating 4 - Poor. 78 out of 2589 reviews
Rating 2 - Terrible. 103 out of 2589 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Devonne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cristobal (front desk assistant manager) raised his voice and yelled at me. The food was bad Terrible staff attitudes. My personal information( a photocopy of my ID) was left in the open for other guest to see at the front desk check in area. The spa prices are not as advertised. They did not play reggae music nor did they appear to care about the Jamaican culture. Paola , Hotel Manager was informed however they did not take my concerns seriously . Needless to say, I do not recommend this property nor would I ever return.
Stayed 3 nights in May 2026

8/10 Good

Charles Ray

Traveled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 7 nights in May 2026

8/10 Good

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice we had a romantic dinner by the beach md it so beauty. The beach is nice and the employees were ok. The. If get was great but everyday they had the same food.
Stayed 5 nights in Apr 2026

10/10 Excellent

Rosemary

Stayed 6 nights in Apr 2026

10/10 Excellent

Zhou

Traveled with group, Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really good hotel, we love it .it is only thing we don’t like is not many restaurants.
Stayed 4 nights in Apr 2026

10/10 Excellent

Courtney

Traveled with group, Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a family all inclusive resort in Jamaica, this is it! We loved how CLEAN this property is- even the pool bathrooms. Everyone was very friendly and they definitely catered to the kids, which we loved because we had 3 young girls in our group. If you want an adult vacation, I would recommend a different resort (they do have adult only areas though). The drinks were fantastic (esp frozen margaritas & espresso martinis)! The food at the restaurants was great (not a fan of the dinner buffet). While we were able to make reservations for our nights at the restaurants, we had a larger group (7) so making them was kind of tricky- it also seemed at first the could not accommodate, but then they did (despite the restaurants not being very busy). The kids shows/trivia after dinner were great! The ones who lead it were wonderful. The band shows after that were awesome too. We were BLOWN AWAY by the synchronized swimming show! So unexpected and amazing. If you are down at the beach or at one of the first pools- ask for Janiel- she was so intuitive and on top of our drinks! We thought the kid splash pad/small pool/pirate ship area was great- but really disappointed that you could not bring in food or drinks. Food I can understand but when you are a parent of a little one and want to relax on vacation - you want a drink (plus the kids need to hydrate). The lobby could use some more lighting though- pretty dark in there. But all around- we loved it and would recommend!
Stayed 3 nights in Apr 2026

10/10 Excellent

JOSHUA P

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Riu I’ve stayed at. This was my first time to Jamaica. The staff were wonderful!!
Stayed 3 nights in Apr 2026

10/10 Excellent

Juan

Traveled with group, Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great time, love the service and the resort
Stayed 6 nights in Apr 2026

8/10 Good

Brandon

Stayed 15 nights in Jan 2026

2/10 Terrible

Yaneliz

Stayed 6 nights in Feb 2026

2/10 Terrible

Daniele

Traveled with group, Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
We truly enjoyed our stay, but the way our departure was handled was unacceptable and has overshadowed an otherwise nice trip. Our airport transfer was arranged through the hotel’s affiliated transportation company. We were given a confirmed pickup time and followed all instructions. Despite this, no driver arrived. There was no communication, no update, and no response to calls or messages — all while we were traveling with a toddler and facing the risk of missing our flight. Because the transportation was booked through the hotel’s partnered provider, we trusted it would be reliable. When it failed, we were left scrambling and had to pay out of pocket for a last-minute taxi to the airport. While the front desk apologized, this was a service arranged through the hotel’s official travel partner, and guests should not bear the financial or emotional burden of that failure. We are requesting reimbursement for the taxi expense at minimum, and we believe additional goodwill compensation would be appropriate given the stress and risk this situation caused — especially traveling with a young child. We hope management reviews this seriously and makes it right.
Stayed 5 nights in Feb 2026

2/10 Terrible

Caryl

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I am writing to express my disappointment with my recent stay at the Riu Resort in Falmouth. My first room, 0541, smelled strongly of mildew, had mold in the shower, and very low water pressure. When I requested a room change, I was charged an additional $128.00 USD despite the poor condition of the room. I was told to leave my luggage in a designated area at 12 p.m. and that my new room would be ready by 1 p.m., but it was not available until 3 p.m. During this time, my luggage was taken to another guest’s room without my consent, and my travel pillow went missing. These issues — room conditions, the unexpected charge, mishandled belongings, and long delays — made my stay extremely disappointing. I am requesting that this matter be reviewed and addressed appropriately.
Stayed 5 nights in Feb 2026

8/10 Good

Mario

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, a lot of chairs on the beach and around the pool, great food.
Stayed 7 nights in Feb 2026

10/10 Excellent

Stacy Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean property and very friendly staff.
Stayed 4 nights in Feb 2026

10/10 Excellent

Ramone Z

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2026

10/10 Excellent

Renata

Stayed 4 nights in Feb 2026

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
First time I’ve ever written a review but had too. Been to a lot of places but this place was the best. Beach, restaurants, drinks, cleanliness, shows, etc were all 10/10. And the people and staff were behind a 10/10. Every person genuinely cared and tripped over you to help. Jamahl our server on the beach was the greatest. Food was amazing as was the setup of the beach with chairs that can go in the shade under the palm trees or move them forward to get sun. The best!!
Stayed 6 nights in Feb 2026

6/10 Okay

Emily

Stayed 6 nights in Feb 2026

8/10 Good

Khali

Stayed 3 nights in Feb 2026

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was amazing, great entertainment and staff, absolutely no complaints!!
Stayed 7 nights in Feb 2026

8/10 Good

Long Ngoc

Traveled with group, Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Good's: The hotel and room are nice, clean, and in good shape. Food selections at the buffet offers variety of choice and taste good, but after 2 days, it gets boring. Need more options. We didn't dine at any of the specialty reataurants so can't comment. The staff are friendly. Bad's: Take 1 star away for the following reasons: 1) Nightly and kid activities are very limited. We were there for 3 nights and nothing good to watch at night. The kid club is very small and not much activities either. 2) No cocktails to order from if you dine in the buffet restaurant. Only ONE type of beer was offered (even at the bar). If you want any mixed drink, you need to go outside the restaurant and order and bring it back. 3) The beach has a lot of seaweed (but somewhat out of the hotel's control)
Stayed 3 nights in Feb 2026

8/10 Good

Franchesca, Punta Cana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned and well taken care of, service staff was friendly.
Stayed 4 nights in Feb 2026

10/10 Excellent

Phillip J

Stayed 5 nights in Feb 2026

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff was nice, food was good.
Stayed 4 nights in Feb 2026

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A Stunning Stay at RIU Aquarelle – Service, Cleanliness & Energy at Its Best! My recent stay at RIU Aquarelle in Jamaica was nothing short of exceptional. From the moment we arrived, the vibrant atmosphere, warm hospitality, and stunning surroundings set the tone for an unforgettable getaway. The bar and pool staff were truly outstanding. The bartenders were not only skilled at crafting delicious, refreshing cocktails but were also incredibly personable and attentive. Whether relaxing poolside or enjoying the swim-up bar, the team consistently checked in to ensure we had everything we needed. Their friendly energy added so much to the overall experience, making every afternoon by the pool feel special. The entertainment staff deserves huge recognition. Their enthusiasm, professionalism, and genuine effort to engage guests made each day exciting and each evening memorable. From lively daytime pool activities to well-produced evening shows, they created a fun, inclusive atmosphere without ever being overwhelming. You could feel their passion and dedication, and it truly elevated the entire stay. Cleanliness throughout the resort was impeccable. The rooms were spotless, modern, and beautifully maintained. Housekeeping did an excellent job daily, ensuring everything felt fresh and comfortable. The entire property — from the lobby to the restaurants, pool areas, and walkways — was meticulously cared for. It’s clear that RIU Aquarelle takes pride in maintaining high standards
Stayed 5 nights in Feb 2026