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Recent guest reviews

The property was well kept And the staff was nice and attentive.

They “lost” their “second phone” and when you call the property it’s rings to a busy signal. People running up and down the corridor for hours, slamming into my door as we’re trying to sleep and yelling. Unable to reach hotel staff. The shower drain was broken. Human hair was left on all sinks and on the floor. Other than the hair and some grease stains on the table it was clean.

The walls were thin and could hear every foot step from above room. Other than that, it was a pleasant stay.

a pleasant overnight stay, really clean room, comfortable bed

Staff was rude and totally unhelpful. Area was ok. Everything you might need was available. Right next the the freeway , which made it kinda noisy. Getting into the lot is a good trick. They share the driveway with a Panda Express and it took a bit to get in because of all the traffic

Very clean and comfy beds. The property was quiet and I will say the hotel staff was excellent in their jobs. My check in and out was great. Staff was professional and friendly. The grab and go breakfast was great too with variety of options for you. I will definitely come back here because it is a well kept property and very economical. I only had one "sad face." When I went into my room it looked like the TV console was pulled away from the wall about a foot. It appeared someone was trying to fix the cable for the TV. It didn't bother me not having a TV because I don't watch it. I was happy to have a nice room to rest after a long drive from Reno Nevada. I did tell the morning manager about it and she apologized. I told her it was no big deal but maybe someone else may want to watch TV. I recommend staying here because the easy access off and on the highway.

I reserved a smoking room as i always do . Went to check in and was told no smoking rooms were avaliable .because i booked through a thrid party ....orbitz....they dont guarntee it ..so i canceled my room and went some where else .really suked

The breakfast was always low in quantity. I had an issue on the first day I arrived but the stuff took care of it right away. Great location.

Check in time was at 2PM, we got there at 5PM and the room was still not ready until 8 PM. Then the second day we left a $5,00 tip for the house keeping. She took the tip but when we got back to the room later that evening our room hadnt even been touch ! I had to go down and ask the staff why this happen and the house keeper said that she had forgotten, funny she sure remembered to take the tip !!!!!

Clean and comfortable rooms. Staffs are very friendly and courteous. Professional service. Strongly recommend for everyone.

My family & myself are very please since we check in ur hotel , the room is very clean & comfortable , the staffs is very friendly , so helpful when we asked for more tissue, towels, shampoo even gave us more than we need , breakfast very good scramble eggs is very fresh , moist , we enjoy egg&cheese bagel for to go , breakfast burito , yogurt over all my family everyone very please to stay there check in & out is simple ,our dogs even have a treat bags when we check out . I m very happy because I book 2 rooms for 8 of us by the end everybody thanks me for my idea . Thankyou

The staff was very professional. The breakfast was wonderful!

E Monte Vista Ave Vacaville CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Business center

Within a short walk of Nut Tree Plaza, Best Western Heritage Inn is within a mile (2 km) of Vacaville Premium Outlets. This 41-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Best Western Heritage Inn features an outdoor pool, free WiFi in public areas, and a business center. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, express check-out, and a vending machine.

Room options

Standard Room, 1 King Bed, Smoking, Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

3 Queen Beds | Sleeps 6

Guest reviews for Best Western Heritage Inn

Everyone (17) Couples (13) Business (7) Family (18) Other (2)
5
Family

The property was well kept And the staff was nice and attentive.

By on Jul 30, 2022

Review comment responded on Aug 3, 2022

Thank you for giving us a great review! We're pleased you enjoyed your stay and hope to see you again in the future.

2
Business Business

They “lost” their “second phone” and when you call the property it’s rings to a busy signal. People running up and down the corridor for hours, slamming into my door as we’re trying to sleep and yelling. Unable to reach hotel staff. The shower drain was broken. Human hair was left on all sinks and on the floor. Other than the hair and some grease stains on the table it was clean.

By on Jul 24, 2022

Review comment responded on Jul 24, 2022

We're sorry to hear your stay was less than satisfactory. We hope you will give us another chance and stay with us again so we can provide you with the hotel experience that you deserve.

4
Family

The walls were thin and could hear every foot step from above room. Other than that, it was a pleasant stay.

By on Apr 15, 2022

Review comment responded on Apr 15, 2022

Thank you for giving us 4 stars. We are glad you enjoyed your stay and hope you will stay with us again in the future.

5
Everyone

a pleasant overnight stay, really clean room, comfortable bed

By , from Walnut Creek on Feb 5, 2022

Review comment responded on Feb 7, 2022

We are pleased to hear that you enjoyed your stay and thank you for giving us 5 out of 5! We hope you will stay with us again the next time you're in the Vacaville area.

4
Everyone

Staff was rude and totally unhelpful. Area was ok. Everything you might need was available. Right next the the freeway , which made it kinda noisy. Getting into the lot is a good trick. They share the driveway with a Panda Express and it took a bit to get in because of all the traffic

By on Dec 6, 2021

Review comment responded on Dec 7, 2021

We are sorry to hear that your stay was less than satisfactory. We hope you will give us another chance and stay with us again so we can provide you with the hotel experience that you deserve.

5
Everyone

By on Jul 16, 2021

Review comment responded on Jul 27, 2021

Hello, We want to say thank you for giving us a 5 out of 5. We thank you for your business and hope to see you again soon.

5
Family

Very clean and comfy beds. The property was quiet and I will say the hotel staff was excellent in their jobs. My check in and out was great. Staff was professional and friendly. The grab and go breakfast was great too with variety of options for you. I will definitely come back here because it is a well kept property and very economical. I only had one "sad face." When I went into my room it looked like the TV console was pulled away from the wall about a foot. It appeared someone was trying to fix the cable for the TV. It didn't bother me not having a TV because I don't watch it. I was happy to have a nice room to rest after a long drive from Reno Nevada. I did tell the morning manager about it and she apologized. I told her it was no big deal but maybe someone else may want to watch TV. I recommend staying here because the easy access off and on the highway.

By on Jun 24, 2021

Review comment responded on Jun 24, 2021

Hello, I want to say thank you for the wonderful comments. We are sorry to hear about the TV issue. Thank you for letting us know. Thank you for your business and we hope to see you again soon :)

1
Partner Couples

I reserved a smoking room as i always do . Went to check in and was told no smoking rooms were avaliable .because i booked through a thrid party ....orbitz....they dont guarntee it ..so i canceled my room and went some where else .really suked

By on Feb 28, 2021

4
Everyone

By on Jan 15, 2021

Review comment responded on Feb 3, 2021

Hello, Thank you for giving us a rating of 4 out of 5. We thank you for your business and we hope to see you again soon.

1
Everyone

By on Jun 9, 2020

Review comment responded on Jun 13, 2020

Were are sorry to hear that your stay was unsatisfactory. We hope you will give us another chance and stay with us again the next time you are in the Vacaville area so we can provide you with the Best Western hotel experience you deserve.

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