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Recent guest reviews

Very clean and comfy beds. The property was quiet and I will say the hotel staff was excellent in their jobs. My check in and out was great. Staff was professional and friendly. The grab and go breakfast was great too with variety of options for you. I will definitely come back here because it is a well kept property and very economical. I only had one "sad face." When I went into my room it looked like the TV console was pulled away from the wall about a foot. It appeared someone was trying to fix the cable for the TV. It didn't bother me not having a TV because I don't watch it. I was happy to have a nice room to rest after a long drive from Reno Nevada. I did tell the morning manager about it and she apologized. I told her it was no big deal but maybe someone else may want to watch TV. I recommend staying here because the easy access off and on the highway.

The breakfast was always low in quantity. I had an issue on the first day I arrived but the stuff took care of it right away. Great location.

Check in time was at 2PM, we got there at 5PM and the room was still not ready until 8 PM. Then the second day we left a $5,00 tip for the house keeping. She took the tip but when we got back to the room later that evening our room hadnt even been touch ! I had to go down and ask the staff why this happen and the house keeper said that she had forgotten, funny she sure remembered to take the tip !!!!!

Clean and comfortable rooms. Staffs are very friendly and courteous. Professional service. Strongly recommend for everyone.

My family & myself are very please since we check in ur hotel , the room is very clean & comfortable , the staffs is very friendly , so helpful when we asked for more tissue, towels, shampoo even gave us more than we need , breakfast very good scramble eggs is very fresh , moist , we enjoy egg&cheese bagel for to go , breakfast burito , yogurt over all my family everyone very please to stay there check in & out is simple ,our dogs even have a treat bags when we check out . I m very happy because I book 2 rooms for 8 of us by the end everybody thanks me for my idea . Thankyou

The staff was very professional. The breakfast was wonderful!

This is one of those throw back motels from the 60s in which a minimal and poorly done remodel has been attempted . Decaying drywall, multiple ceiling patches, atrocious carpet, the ancient smell of cigarettes under new paint, thin sheets, someone else's hair in the tub; you name it! Added to it being incredibly noisy (35' from I-80 with single pane windows). At the same price we could have stayed at the Holiday Inn or any other place but my 10 yr old was exhausted and I had booked with no refund available while on the road. DON'T STAY HERE!

The room was okay. We got there after check-in, about 2:15, and the front desk attendant said we had to wait for our room still. That was a little off putting as we came after the check-in time. When we got into the room, at first we thought the smell was cleaning product, then we realized it was spray to cover the smoke smell. We asked for and booked a non-smoking room and we could tell they simply tried to cover it up. I'm not sure if I would stay here again. The breakfast was okay. We came about halfway through and the eggs and sausage had only a little bit left. We waited as we thought they would fill them up, but they never did. There was no coffee for breakfast and the coffee maker in the room was incredibly confusing with no directions that we gave up.

Room is clean. Beddings smells clean and crisp. Staff was friendly and helpful (borrowed plug for phone charger, no problem). Location is good with restaurants in walking distance. Breakfast area was clean and well stacked. Surprisingly, quiet though there is freeway nearby. We're very pleased. Thanks. If we'll be around that area again, we'll definitely choose this again.

This is a simple motel, not the most comfortable beds but also not the worst I've slept in. The room was 75 degrees when I got there and heavily perfumed which was a problem, and I couldn't figure out where the smell was coming from so I dealt with it the entire time. Utimately, if you're looking for a quick overnight this is fine place. If you're looking to stay a few days, you may want to stay someplace a little more comfortable. The service was great and the continental breakfast was really tasty.

Breakfast was very poor. Eggs cold and area not kept clean, Bathroom tub creaked when taking shower. Water pipes were loud when used by other tenants.Only two bath towels placed in restroom. We were given extra towels when asked and cleaning lady was pleasant.

our experience at this motel was not acceptable. the room not clean, no towels, soap etc...had to ask for it...they have a clean remote box for the remote...I found some really grouse material on it...I do not even want to think what it might have been, took me by surprise as it was supposed to have been wiped and clean... the noise level so high, expressway and neighboring rooms that is made sleeping difficult.... the remote also did not work correctly... we were beyond thrilled to be checking out of this very inferior motel and experience.... Best western should not be proud to have this motel under their name

Was ok for being best western inn. Staff was friendly , however very slow at their duties. I was tired, needed to check in, took forever then when I needed check out and was in hurry, they took forever. Breakfast was ok .. Cereal .. Juice .. Yogurt .. Bunch of stuff you can throw in microwave ..

E Monte Vista Ave Vacaville CA

Hotel highlights

  • Close to Vacaville Premium Outlets
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Within a short walk of Nut Tree Plaza, Best Western Heritage Inn is within a mile (2 km) of Vacaville Premium Outlets. This 41-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

Best Western Heritage Inn's 41 rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Best Western Heritage Inn features an outdoor pool, free WiFi in public areas, and a 24-hour business center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.

Room options

Standard Room, 1 King Bed, Smoking, Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

3 Queen Beds | Sleeps 6

Guest reviews for Best Western Heritage Inn

Everyone (14) Business (7) Couples (12) Family (16) Other (2)
5
Family

Very clean and comfy beds. The property was quiet and I will say the hotel staff was excellent in their jobs. My check in and out was great. Staff was professional and friendly. The grab and go breakfast was great too with variety of options for you. I will definitely come back here because it is a well kept property and very economical. I only had one "sad face." When I went into my room it looked like the TV console was pulled away from the wall about a foot. It appeared someone was trying to fix the cable for the TV. It didn't bother me not having a TV because I don't watch it. I was happy to have a nice room to rest after a long drive from Reno Nevada. I did tell the morning manager about it and she apologized. I told her it was no big deal but maybe someone else may want to watch TV. I recommend staying here because the easy access off and on the highway.

By on Jun 24, 2021

Review comment responded on Jun 24, 2021

Hello, I want to say thank you for the wonderful comments. We are sorry to hear about the TV issue. Thank you for letting us know. Thank you for your business and we hope to see you again soon :)

4
Everyone

By on Jan 15, 2021

Review comment responded on Feb 3, 2021

Hello, Thank you for giving us a rating of 4 out of 5. We thank you for your business and we hope to see you again soon.

1
Everyone

By on Jun 9, 2020

Review comment responded on Jun 13, 2020

Were are sorry to hear that your stay was unsatisfactory. We hope you will give us another chance and stay with us again the next time you are in the Vacaville area so we can provide you with the Best Western hotel experience you deserve.

5
Everyone

By on May 26, 2020

Review comment responded on Jun 6, 2020

Thank you for taking the time to give us a review. We hope you will stay with us again the next time you are in the Vacaville area.

3
Everyone

By on May 18, 2020

Review comment responded on Jun 6, 2020

Thank you for taking the time to give us a review. We hope you will stay with us again the next time you are in the Vacaville area.

4
Everyone

By on Jan 12, 2020

Review comment responded on Jan 14, 2020

Hello, We want to thank you for taking the time to give a wonderful rating of 4 out of 5. We thank you for your business and hope to see you again the next time you are in the Vacaville area.

3
Everyone

By on Mar 11, 2019

Review comment responded on Apr 1, 2019

Hello, We are sorry to see that your stay with us was not up to your standards. We value your opinion and hope that you would give is another chance in the future.

3
Everyone

The breakfast was always low in quantity. I had an issue on the first day I arrived but the stuff took care of it right away. Great location.

By on Dec 26, 2018

Review comment responded on Dec 26, 2018

Thank you for your review. We appreciate your feedback on your stay. Thank you for your business and we hope to see you again in the future.

4
Everyone

By on Dec 6, 2018

Review comment responded on Dec 6, 2018

Hello, Thank you for your wonderful review of 4 out of 5. We thank you for your business and hope to see you again soon.

1
Everyone

Check in time was at 2PM, we got there at 5PM and the room was still not ready until 8 PM. Then the second day we left a $5,00 tip for the house keeping. She took the tip but when we got back to the room later that evening our room hadnt even been touch ! I had to go down and ask the staff why this happen and the house keeper said that she had forgotten, funny she sure remembered to take the tip !!!!!

By , from Plumas County, CA on Nov 13, 2018

Review comment responded on Nov 13, 2018

Hello Frannie. We are sorry to hear that you had a negative experience and that the room was not cleaned up to standard and in a timely manner. Thank you for you business and we hope you will consider staying with Best Western in the future.

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