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Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

2.5 out of 5.0

Recent guest reviews

Accosted by group of teenagers in parking lot whi refused to stay away from my car. Front desk clerk refused to refund my money when I canceled reservation. Place is filthy!

The building in itself is obsolete, too old to make a difference with updates. Shower curtain had mold on it, no garbage can, and all linens were harsh and aged.

The toilet didn’t work in the first room. The second room the shower banged when you turned the water hot. The police raided the hotel while I was out to dinner. Lots of people were in cuffs.

My room’s door knob was broken so I couldn’t close it very well. The floors were very dirty and the room was not very clean. The outside of the building was nice and clean, so I was disappointed that the inside was run down and dirty.

Value for your money, staff are nice, breakfast part is negligible but honestly we did not expect much either. Room and bathroom clean and working perfectly.

It was an efficiency but no dishes or silverware. I prefer to have sink out side of toilet area. Booked a king and got a queen. Other visitors loud and made us nervous for our safety and that of our car and belongings.

It said continental breakfast and it was just coffee and muffins which i don’t like either. Maybe i misunderstood what was offered. The room smelled like smoke even though i was in non smoking section but staff was nice and friendly.

Cold room! In dc weather in January!!!! Toilet wouldn’t flush, the place is run down with extremely minimal maintenance! And breackfeast is just a joke!

The rooms were extemely dirty and unsanitary. There was green mold growing on blanket and sheets at the corner of bed. The rooms smelled like urine. We have never seen anything like this in all of our trips. Will never stay here again.

The hotel was dirty. I was provided two separate rooms and did not stay. The sheets had multiple stains on them and both bathrooms were dirty. The tub had numerous dirt streaks. And the rooms had an odor to them. I will never "stay" here again.

Shower curtain needs to be replaced, dirty. Room smelled of stale cigarette smoke and parking was difficult with others not parking in the lines. Room was good, shower water was hot. Good price for the room.

very bad not good atall staff ok management terrible

Checking in was a disaster. Waited 25 min for the front desk agent to come up. Was not helpful with amenities and demanded a CC from me in case of a fire?! Room was ok, not the most attractive and smelled like smoke! Sorry this was not a pleasant experience at all. Will not be back

My 10yr old woke up with bites all over him. Will not recommend this hotel to anyone not even my enemy!

Everything has gone well at this hotel for me. I have no complaints.

Decent hotel decent price. Easy access to DC. Walking distance to the fair oaks Mall.

I checked in at the front desk and they were out of key card holders, which is no big deal, but I think they just don’t use them to cut costs. I walked into my nonsmoking room and was hit with the stench of cigarettes. On top of that the cigarette wrapper was laying on the floor and there were ashes on the carpet right by the door. If a guest did that then the room couldn’t have been well cleaned between guests. Otherwise a staff member did it which is a whole different problem. It was getting late and I just wanted some sleep so I didn’t immediately complain. Since this is an extended stay hotel I bought some food that I could heat up and eat rather than doing fast food. Unfortunately, there was not one dish, cup, pot or utensil in the kitchen. I went down to the lobby to request utensils. The attendant reached into a file drawer next to the front desk and went through various things like office supplies until she found a fork which she grabbed by the tines and handed to me. There was no point in complaining. A complaint simply isn’t going to register or matter to people who would expect paying guest to eat with things they fished out of a junk drawer. I took the found cigarette wrapper to the front desk and gave it to the manager when I went to get the utensils. I got a weak sorry but no offer to move me or anything. It’s a decent facility at a low price but management has no clue about customer service or standards in hospitality.

I like staying at this hotel. Great people and customer service. Thank you

12104 Monument Dr Fairfax VA

Hotel highlights

  • Close to Fair Oaks Mall
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Extended Stay America - Washington D.C.- Fairfax - Fair Oaks places you next to Ox Hill Battlefield Park and within a mile (2 km) of Fair Oaks Mall. This hotel has 136 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchen, a refrigerator, and a microwave. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Washington D.C.- Fairfax - Fair Oaks enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Superior Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

Everyone (34) Business (8) Couples (2) Students (1) Family (8) Other (7)
1
Business Business Travelers

Accosted by group of teenagers in parking lot whi refused to stay away from my car. Front desk clerk refused to refund my money when I canceled reservation. Place is filthy!

By on Jun 13, 2019

Review comment responded on Jun 19, 2019

Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

3
Business Business Travelers

The building in itself is obsolete, too old to make a difference with updates. Shower curtain had mold on it, no garbage can, and all linens were harsh and aged.

By on Jun 12, 2019

Review comment responded on Jun 13, 2019

Thank you for sharing your feedback. Although you had an overall pleasant visit, we are sorry for the issues you encountered and regret the inconvenience caused. We have made a note of your feedback and will share it with the appropriate team so that we can improve our service and facilities going ahead. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management

1
Families

The toilet didn’t work in the first room. The second room the shower banged when you turned the water hot. The police raided the hotel while I was out to dinner. Lots of people were in cuffs.

By on Apr 28, 2019

Review comment responded on Apr 29, 2019

Thank you for your review of our hotel and for sharing your feedback. We are sorry for the issues you encountered and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that we can improve our service and facilities moving ahead. Please know, we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will see this for the isolated incident that it was. It would be our pleasure to serve you again. Sincerely, Hotel Management

2
Business Business Travelers

My room’s door knob was broken so I couldn’t close it very well. The floors were very dirty and the room was not very clean. The outside of the building was nice and clean, so I was disappointed that the inside was run down and dirty.

By on Apr 25, 2019

Review comment responded on May 3, 2019

Gus, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management

4
Family with small children

Value for your money, staff are nice, breakfast part is negligible but honestly we did not expect much either. Room and bathroom clean and working perfectly.

By on Apr 8, 2019

Review comment responded on Apr 10, 2019

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and were happy with our affordable rates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

1
Everyone

By on Apr 7, 2019

Review comment responded on Apr 7, 2019

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management

3
Everyone

By on Apr 5, 2019

Review comment responded on Apr 8, 2019

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management

3
Everyone

It was an efficiency but no dishes or silverware. I prefer to have sink out side of toilet area. Booked a king and got a queen. Other visitors loud and made us nervous for our safety and that of our car and belongings.

By on Apr 3, 2019

Review comment responded on Apr 6, 2019

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

4
Everyone

It said continental breakfast and it was just coffee and muffins which i don’t like either. Maybe i misunderstood what was offered. The room smelled like smoke even though i was in non smoking section but staff was nice and friendly.

By on Mar 21, 2019

Review comment responded on Mar 22, 2019

Thank you for reviewing your stay with us at Extended Stay America. We're sorry for the smoke smell you experienced while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to remove the odor from that area. However, we're glad to know you were impressed with the service provided by our associates. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management

1
Everyone

Cold room! In dc weather in January!!!! Toilet wouldn’t flush, the place is run down with extremely minimal maintenance! And breackfeast is just a joke!

By on Jan 24, 2019

Review comment responded on Jan 25, 2019

Thank you for your review of our hotel. Please accept our apologies for the maintenance issues you encountered in your room. We are also sorry our grab-and-go breakfast didn’t live up to your expectations. We have shared your feedback with the concerned teams to make sure we are well poised to serve our future guests better. We value you as our guest and hope to have the opportunity to make this up to you in future. Sincerely, Hotel Management

Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

12104 Monument Dr, Fairfax, VA 22033
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.