Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

The building in itself is obsolete, too old to make a difference with updates. Shower curtain had mold on it, no garbage can, and all linens were harsh and aged.

The toilet didn’t work in the first room. The second room the shower banged when you turned the water hot. The police raided the hotel while I was out to dinner. Lots of people were in cuffs.

My room’s door knob was broken so I couldn’t close it very well. The floors were very dirty and the room was not very clean. The outside of the building was nice and clean, so I was disappointed that the inside was run down and dirty.

Value for your money, staff are nice, breakfast part is negligible but honestly we did not expect much either. Room and bathroom clean and working perfectly.

It was an efficiency but no dishes or silverware. I prefer to have sink out side of toilet area. Booked a king and got a queen. Other visitors loud and made us nervous for our safety and that of our car and belongings.

It said continental breakfast and it was just coffee and muffins which i don’t like either. Maybe i misunderstood what was offered. The room smelled like smoke even though i was in non smoking section but staff was nice and friendly.

Cold room! In dc weather in January!!!! Toilet wouldn’t flush, the place is run down with extremely minimal maintenance! And breackfeast is just a joke!

The rooms were extemely dirty and unsanitary. There was green mold growing on blanket and sheets at the corner of bed. The rooms smelled like urine. We have never seen anything like this in all of our trips. Will never stay here again.

The hotel was dirty. I was provided two separate rooms and did not stay. The sheets had multiple stains on them and both bathrooms were dirty. The tub had numerous dirt streaks. And the rooms had an odor to them. I will never "stay" here again.

Shower curtain needs to be replaced, dirty. Room smelled of stale cigarette smoke and parking was difficult with others not parking in the lines. Room was good, shower water was hot. Good price for the room.

very bad not good atall staff ok management terrible

Checking in was a disaster. Waited 25 min for the front desk agent to come up. Was not helpful with amenities and demanded a CC from me in case of a fire?! Room was ok, not the most attractive and smelled like smoke! Sorry this was not a pleasant experience at all. Will not be back

My 10yr old woke up with bites all over him. Will not recommend this hotel to anyone not even my enemy!

Everything has gone well at this hotel for me. I have no complaints.

Decent hotel decent price. Easy access to DC. Walking distance to the fair oaks Mall.

I checked in at the front desk and they were out of key card holders, which is no big deal, but I think they just don’t use them to cut costs. I walked into my nonsmoking room and was hit with the stench of cigarettes. On top of that the cigarette wrapper was laying on the floor and there were ashes on the carpet right by the door. If a guest did that then the room couldn’t have been well cleaned between guests. Otherwise a staff member did it which is a whole different problem. It was getting late and I just wanted some sleep so I didn’t immediately complain. Since this is an extended stay hotel I bought some food that I could heat up and eat rather than doing fast food. Unfortunately, there was not one dish, cup, pot or utensil in the kitchen. I went down to the lobby to request utensils. The attendant reached into a file drawer next to the front desk and went through various things like office supplies until she found a fork which she grabbed by the tines and handed to me. There was no point in complaining. A complaint simply isn’t going to register or matter to people who would expect paying guest to eat with things they fished out of a junk drawer. I took the found cigarette wrapper to the front desk and gave it to the manager when I went to get the utensils. I got a weak sorry but no offer to move me or anything. It’s a decent facility at a low price but management has no clue about customer service or standards in hospitality.

I like staying at this hotel. Great people and customer service. Thank you