Overall, we liked the facility, cleanliness of the room, strict usage of face masks for Covid purposes.
Room was absolutely filthy and horrible customer service. Walked out and went to different hotel.
Everything's great. Will deff. Use them again in the future.
No attendant at 7PM. I had to call twice. Comforter was pretty stinky. Since I was exhausted I bucked up, raised temp in room, and replaced comforter with my jacket. Blech. I get this is an ultra efficiency hotel, but the bedding could at least appear to all be clean. Room 409
The place was super clean and the beds are amazing!
Terrible smoke odor, the staff unfriendly and not helpful
The room was smokey. The odor was even in the hallways. The room was spartan and drab. I left after the first night and booked my stay elsewhere.
GANG MEMBERS IMPERSONATING EL PASO POLICE TRESPASSING IN BUILDING & HARASSING WHITE FEMALES FOR MONEY OR SEX ON 3RD LEVEL OF THAT BLDG MARCH 27, 2019 ROOM 326. REPORTED TO STATE POLICE.
Stayed for 1 week; room was clean, staff was friendly, location was very convenient. Would stay again.
IT'S A VERY PLEASANT EXTENDED LODGING FACILITY AND HAS ALL THE AMENITIES THAT ANY VAGABOND OR CONSEMATE TRAVELER WOULD EXPECT AT A BUDGET FRIENDLY RATE. THE RATES ARE MUCH LESS EXPENSIVE, THE LONGER YOU STAY AND QUITE BUDGET-CONCIOUS. THEY ALSO ACCOMODATE PERSONS LOOKING FOR INTERIM HOUSING AND/OR PERHAPS IN BETWEEN RESIDENCES AND/OR WERE BLACKLISTED FOR HOUSING. HOWEVER, THEY HAVE ISSUES INVOLVING QUESTIONABLE BILLING PRACTICES INVOLVING OTHER ROOM CHARGES THAT WERE NOT PRE-PAID IN ADVANCE, WEEKLY RATES.
very nice clean building, however, the people working there that have access to accounts receivables is sketchy. there have been numerous billing issues from them involving my debit card. I filed a complaint with the BBB.
Front office is not staffed all night so if you have a late flight like I did, you’re out of luck and won’t be able to check in
This hotel is clean and the beds are fairly comfortable. This was my first visit to an extended stay. I was a slightly miffed that they did not offer amenities such as shampoo or coffee nor do they provide a daily maid service. What was a little shocking was when the hotel attendant told me I would be responsible for taking out my own trash. The place is perfect for those traveling to town for work and needing a place to lay their heads but I would not suggest this place for anyone who is vacationing.
The stay was decent, but had a few loud neighbors.
This hotel is an extended stay that does not offer any amenities/luxury w/out fees..I.E. daily linen exchange or coffee maker/trash emptying.. although it's in a great location do not stay here unless you HAVE to! They are reasonably priced, for the little they provide, I wouldn't expect them to charge anything more.
The overall experience was very pleasing. The staff was very helpful with any concerns I had. The property was very well maintained during my visit. Only guests with key cards were allowed inside the hotels, which it a very mind easing and comfortable stay. The hotel had an onsite laundry facility with accessible onsite parking that was well lite. However, I would recommend a change dispenser for the onsite laundry facility. So it would be easier to obtain coins for laundry especially after office hours, and makes it suitable for guests that stay weeks to months at a time.
U pay $68 to do everything yourself no bed sheets no towels take ur own trash out you have to pay for every and anything given a big bag of ur bed stuff n towels to set up yourself
Located in El Dorado West, WoodSpring Suites El Paso Airport is within a 10-minute drive of Butterfield Trail Golf Club and Lone Star Golf Course. Each of the 121 rooms at this hotel includes a kitchen, a sitting area, and a refrigerator.
All 121 recently renovated accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Phones and desks are also standard. Limited housekeeping is available.
At WoodSpring Suites El Paso Airport, guests have access to free WiFi in public areas, express check-out, and laundry facilities. Free parking is available if you drive. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area. This hotel also has a vending machine.
Overall, we liked the facility, cleanliness of the room, strict usage of face masks for Covid purposes.
Room was absolutely filthy and horrible customer service. Walked out and went to different hotel.
Thank you for taking the time to share this detailed review of your stay, Carlos. We can't apologize enough the issues you experienced with the overall cleanliness and customer service. This is in no way acceptable by our standards and will be address the details of your feedback with our entire staff at the property. We are so sorry for any inconvenience that was caused and hope that all your future travels are wonderful.
Everything's great. Will deff. Use them again in the future.
We are delighted that you had a great stay here. Thank you for the wonderful review!
No attendant at 7PM. I had to call twice. Comforter was pretty stinky. Since I was exhausted I bucked up, raised temp in room, and replaced comforter with my jacket. Blech. I get this is an ultra efficiency hotel, but the bedding could at least appear to all be clean. Room 409
We are so disappointed that we let you down during your stay with us, Rachel. We deeply apologize for the issue with the bed and are sorry for the inconvenience this caused. Your feedback will help us improve in this area for our future guests. Best wishes in all of your future travels.
Thank you for taking time to rate our hotel. We are disappointed in the 1-star rating and hope you’ll consider staying with us again to enjoy a better experience.
The place was super clean and the beds are amazing!
We are so proud of our super clean rooms and we couldn't be more delighted that you noticed. Thank you!
Terrible smoke odor, the staff unfriendly and not helpful
This is terrible and not at all typical of our conditions or our staff response. I'm so sorry this was your experience! Thank you for sharing this feedback so we are sure our attentive, helpful spirit shines through and our usual sparkling, fresh rooms can be enjoyed.
We are so sorry you were not pleased with your stay.
The room was smokey. The odor was even in the hallways. The room was spartan and drab. I left after the first night and booked my stay elsewhere.
Thank you for sharing this feedback. I'm so sorry that our accommodations did not meet your needs. We appreciate hearing from you.
GANG MEMBERS IMPERSONATING EL PASO POLICE TRESPASSING IN BUILDING & HARASSING WHITE FEMALES FOR MONEY OR SEX ON 3RD LEVEL OF THAT BLDG MARCH 27, 2019 ROOM 326. REPORTED TO STATE POLICE.
Thank you for this feedback.
Thank you for your review. We are so happy that you enjoyed a clean and comfortable stay with us, and hope that you come back to see us soon!