Hotel Indigo El Paso Downtown by IHG

3.5 star property
Hotel in El Paso with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Indigo El Paso Downtown by IHG

Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas
Bar (on property)
Property amenity
Suite, 1 King Bed | Room amenity
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

View in a map
325 N. Kansas Street, El Paso, TX, 79901
  • Place, Plaza Theater
    ‪5 min walk‬
  • Place, Paso del Norte International Bridge
    ‪19 min walk‬
  • Place, University of Texas at El Paso
    ‪2 min drive‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

Standard Room

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(78 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

El Paso

Located in Downtown El Paso within a 5-minute walk of Sensorium, Hotel Indigo El Paso Downtown by IHG is within a 15-minute stroll of Plaza Theater. This 3.5-star hotel has 119 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Plaza Theater - 5 min walk - 0.3 miles
  • Paso del Norte International Bridge - 19 min walk - 1.0 mile
  • University of Texas at El Paso - 2 min drive - 1.0 mile
  • Don Haskins Center - 3 min drive - 1.9 miles
  • Sun Bowl Stadium - 3 min drive - 2.4 miles

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 16 min drive

Restaurants

  • ‪Coffee Box - ‬4 min walk
  • ‪Church Bar - ‬3 min walk
  • ‪Wxyz - ‬3 min walk
  • ‪Park Tavern - ‬3 min walk
  • ‪Mamacitas - ‬1 min walk

About this property

Hotel Indigo El Paso Downtown by IHG

Hotel in El Paso with a 24-hour fitness center and a 24-hour front desk
Guests staying at Hotel Indigo El Paso Downtown by IHG enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 21 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a business center, a meeting room, and a library.
TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Coffee makers, free newspapers, and hair dryers are also standard.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • Pet weight must not exceed 75 lbs per pet
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo El Paso By Ihg El Paso
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown by IHG Hotel
Hotel Indigo El Paso Downtown an IHG Hotel
Hotel Indigo El Paso Downtown by IHG El Paso
Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Frequently asked questions

Is free cancellation available at Hotel Indigo El Paso Downtown by IHG?

Hotel Indigo El Paso Downtown by IHG provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Indigo El Paso Downtown by IHG?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at Hotel Indigo El Paso Downtown by IHG on Oct 26, 2025 start from $100.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hotel Indigo El Paso Downtown by IHG?

This hotel is situated in Downtown El Paso, just steps from Sensorium, and within a 10-minute walk of Plaza Theater and Southwest University Park. You'll also find El Paso Downtown Artist and Farmer's Market and Abraham Chavez Theater less than a mile away.

Is parking available on site at Hotel Indigo El Paso Downtown by IHG?

Yes, secured valet parking is offered for USD 21 per day with in/out privileges.

Does Hotel Indigo El Paso Downtown by IHG have a casino at the property?

No, Hotel Indigo El Paso Downtown by IHG doesn't have a casino.

Will I find an indoor pool at Hotel Indigo El Paso Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at Hotel Indigo El Paso Downtown by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hotel Indigo El Paso Downtown by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Indigo El Paso Downtown by IHG have a restaurant that serves breakfast?

Yes, Hotel Indigo El Paso Downtown by IHG serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Indigo El Paso Downtown by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Indigo El Paso Downtown by IHG for a fee of USD 75 per pet, per stay.

Are there connecting rooms at Hotel Indigo El Paso Downtown by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hotel Indigo El Paso Downtown by IHG?

The closest major airport to Hotel Indigo El Paso Downtown by IHG is El Paso International Airport (ELP), which is 8.2 mi away (16 minutes by car). Another top airport is Ciudad Juarez Intl. Airport (CJS), which is located 10.4 mi away (41-minute drive).

Can I book a room with a balcony at Hotel Indigo El Paso Downtown by IHG?

No, there aren't any guestrooms with balconies at Hotel Indigo El Paso Downtown by IHG.

Reviews

Hotel Indigo El Paso Downtown by IHG Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 647 out of 1014 reviews
Rating 8 - Good. 164 out of 1014 reviews
Rating 6 - Okay. 71 out of 1014 reviews
Rating 4 - Poor. 51 out of 1014 reviews
Rating 2 - Terrible. 81 out of 1014 reviews

Reviews

4/10 Poor

Alfredo

I didnt like that the ac unit or the room wasn't cold enough not even through the night...it was hot in the room...
Stayed 1 night in Jul 2025

4/10 Poor

Brianda

Stayed 5 nights in Jul 2025

10/10 Excellent

Micah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful it was our anniversary and this was the perfect getaway for the weekend. The room was comfortable and nice to hang out in! Overall we had an amazing time!
Stayed 1 night in Jul 2025

10/10 Excellent

Brianna Monique

Liked: Cleanliness, property conditions & facilities
The only reason I’m putting a negative review is because I’m led to think my glasses were stolen from my room. I left housekeeping there and when I returned from an hour trip, my glasses were missing. It’s unfortunate because my stay was very positive.
Stayed 4 nights in Jul 2025

10/10 Excellent

Eric

Stayed 1 night in Jun 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great times, beautiful spot to chill

The room was amazing, the hotel, had an amazing view of El Paso. Liked the pool area that had an area that someone could grab drinks and relax. It was a great experience for myself. Just wish the AC was easier to use, my room was set at 64, and when attempted to change the temp, the AC wouldn’t work.
Stayed 1 night in Jul 2025

10/10 Excellent

JJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Not Bad, Not Good

The front desk staff were amazing. The walls were very thin. We could hear children in the hallway after 12am and doors closing loudly. It definitely affected our sleep and comfort. This is the first upscale hotel that has happened with us.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda

Stayed 1 night in Jul 2025

10/10 Excellent

Caitlynn

Stayed 2 nights in Jul 2025

10/10 Excellent

Dakota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Janet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, renovated hotel downtown. Very affordable. Nice pool and bar. Room clean & comfortable. Staff was very nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Stefan

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and nice pool. Enjoyed my stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Castulo

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Cecilia

Stayed 3 nights in Jun 2025

10/10 Excellent

marisol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!

We had a blast, it was my bday weekend and me and my family enjoyed it so much, from the delicious food, the pool and the activities they offer we even got to do a sound bath session that was amazing! Always a pleasure staying at the Indigo Hotel!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kathryn

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful hotel and all the staff were wonderful. Pet friendly and kind people!
Stayed 2 nights in Jun 2025

4/10 Poor

jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very dated and needs a lot of attention. The air conditioning is not sufficient to keep the rooms cool. The staff was very nice and tried to accommodate us. After attempting a different room and finding the same air conditioning issue, we left to find another property to stay for the remainder of our trip.
Stayed 6 nights in Jun 2025

10/10 Excellent

lexy

Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Stayed 1 night in Jun 2025

8/10 Good

Andrew, Larkspur

Stayed 1 night in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025