Extended Stay America - El Paso - West2.5 out of 5.0
Recent guest reviews
There was no continental breakfast in the morning.
Do not stay here!!! We booked for Thanksgiving because I needed to cook a ham and only hotel I could find near our family with full oven. Had I known I would have volunteered to cook something else not requiring an oven. -We arrived at 1:40 PM our room was not ready. OK not a big deal but after being in the car for 10 hours we asked where was the restrooms? We were told to go down street. They had no working restroom. -When we came back to check in we discovered that the max dog fee of $150.00 was taxed and it added another $23.00 to the bill. I will be fighting this it's a fee not a service rendered and I have never been taxed on this FEE. -When we went to room it was dusty, hot and only had two towels. This is an extended stay hotel I've stayed in one before never have I walked into a room when it's completely empty. I went to front desk and they hand you a bin with two plates, 2 cups, 2 spoons, 2 forks, 1 pan and 1 sauce pan. Mind you this room was for minimum 4 people. I had to ask for more towels and I had to go a buy a kitchen sponge and dish soup. -Our reservation included Breakfast. Same coffee second day in canisters, cold and stale. The muffins, oatmeal packs, granola bars were never replenished by day 4 the cupboard was empty. -The most insulting and infuriating instance was when my husband called the front desk to inquire where the ice machine was? In a very sarcastic attitude the front desk girl, "there's ice trays in the refrigerator and a faaaaacet."
After a 9 hour drive, I was dreading a long check in but there was no wait and it took less than five minutes. The hotel room was clean, plenty of towels, awesome pool, wonderful& friendly staff, and the overall location is why I picked this hotel as well as pricing. I have stayed here before and will continue to stay because it feels like a home away from home!
Funny odor in lobby all week. Had to wait an hour for check in. Stayed here 2 years ago and liked it then. Will not be back for the next visit.
- Close to Western Playland Amusement Park
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
Extended Stay America - El Paso - West places you next to Bob-O's Family Fun Center and within a mile (2 km) of Western Playland Amusement Park. This 73-room aparthotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also near this El Paso aparthotel are Sunland Park Mall and Sunland Park Racetrack and Casino.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 73 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Renovated in 2016, Extended Stay America - El Paso - West offers a fitness center, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area and laundry facilities.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 64 reviews