Indoor pool was not sufficiently heated. Apparently the outside temperature is what determines the temp setting for heated pool.
Great hotel, rooms are clean and smell good. Staff friendly and food good
The elevator was broken! I have been here before and usually everything is good but this time I was not happy that elevator was not operating.
Nice and clean. Close to where we wanted to go the next day. Also has a pool too!
Best hotel experience we’ve had in the Imperial Valley!
I booked 2 nights at the Hampton Inn El Centro March 9-11, 2018 for an air show. Driving 4-5 hours from Phoenix on a Friday night, we went straight to bed. Early the next morning I received a phone call that my father in Alabama had been life-flighted to the hospital unresponsive. We checked out within 30 minutes by 7:30 a.m. & was on our way back to Phoenix to get a flight to Alabama. The guy checking us out would not refund the 2nd night & said we would have to contact the unavailable manager. Driving back, I called the hotel & they said I had to contact Orbitz. I called Orbitz & they said it was up to the hotel manager. They put me on hold & contacted the hotel & said the manager refused to refund. I felt like everyone just kept passing me back & forth. I didn’t even know the status of my father & everyone was so indifferent & could care less. I understand not wanting people to book & cancel or take advantage, but there are exceptions. This was beyond my control & extremely stressful. So, we paid for a room we couldn’t use, gave up tickets to a show we couldn’t attend, & paid an outrageous amount for a short notice airplane ticket to get to my father. We have stayed with Hampton Inns in the past & have always enjoyed our experience, however, this was an eye-opener to what is really important to them. They would rather pocket free money for a room that I know they rebooked & made money off of a 2nd time than nurture relationships with their guests.
Comfortable and great place to stay. I stay here during a troubling time for my family. They made my stay grest.
Very comfortable. Great hospitality. Never used the pool but it sure was nice. The gym was to die for. Sufficient parking space both in front and behind the property. Blocks away from the imperial valley mall. What more do you need!
My stay was very nice, but the breakfast was minimal and not very good. Choices are poor.
Located within a leisurely stroll of Imperial Valley Mall, Hampton Inn El Centro is within a few miles (5 km) of Broken Spoke Country Club. This 108-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.
Guests can expect to find free WiFi and wired Internet, along with 42-inch LCD TVs. Refrigerators, microwaves, and free weekday newspapers are also available.
Built in 2016, the brand new Hampton Inn El Centro offers an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Thank you so much for kind review, we hope to see you soon.
I appreciate your feedback and value you as our guest. We here at the Hampton Inn El Centro hope to see you soon when you require a nights stay here in Imperial Valley. Have a great day.
Thank you for your feedback!
Indoor pool was not sufficiently heated. Apparently the outside temperature is what determines the temp setting for heated pool.
Thank you for your review! I am sorry that the temperature of our pool was not to your expectations. The pool is only heated during the winter months. I do hope you'll give us another opportunity to impress you in the future.
Great hotel, rooms are clean and smell good. Staff friendly and food good
Thank you for your response!
The elevator was broken! I have been here before and usually everything is good but this time I was not happy that elevator was not operating.
I appreciate your positive review. We look forward to your next visit.
Nice and clean. Close to where we wanted to go the next day. Also has a pool too!
Thank you so much for your positive review. I'm glad you enjoyed your stay here with us. Come see us again very soon!
Thank you, Jason, for your response. We value your review. we hope you visit us again soon.