Best Western Heartland Inn

2.5 star property
Suburban hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Heartland Inn

Lobby
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Property amenity
Terrace/patio
Free self parking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Pet friendly
  • Housekeeping
  • Parking included

Explore the area

Map
1416 Broadway Avenue East, Mattoon, IL, 61938
  • Mattoon Peterson Park
    ‪3 min drive‬
  • Mattoon City Hall
    ‪5 min drive‬
  • Sarah Bush Lincoln Hospital
    ‪6 min drive‬

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Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Mattoon

Located within 2 miles (3 km) of Mattoon Peterson Park, Best Western Heartland Inn places you within a few miles (5 km) of Mattoon City Hall. This hotel has 61 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Mattoon Peterson Park - 3 min drive - 1.6 miles
  • Mattoon City Hall - 5 min drive - 2.9 miles
  • Sarah Bush Lincoln Hospital - 6 min drive - 3.9 miles
  • Meadowview Golf Course - 11 min drive - 7.2 miles
  • Eastern Illinois University - 14 min drive - 9.9 miles

Getting around

  • Mattoon Station - 5 min drive
  • Champaign, IL (CMI-University Of Illinois Urbana-Champaign Williard) - 43 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Taco Bell - ‬11 min walk
  • ‪Buffalo Wild Wings - ‬13 min walk
  • ‪Honey Bee Cafe - ‬4 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min drive

About this property

Best Western Heartland Inn

Suburban hotel with free breakfast and a fitness center
Guests of Best Western Heartland Inn enjoy a gym, free WiFi in public areas, and coffee in a common area. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.
Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and free newspapers are other standard amenities. Change of towels is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 40 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-1 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Mattoon
Hampton Inn Mattoon
Mattoon Hampton Inn
Hampton Inn Mattoon Hotel Mattoon
Hampton Inn Mattoon Hotel
Hampton Inn Mattoon
Best Western Heartland Mattoon
Best Western Heartland Inn Hotel
Best Western Heartland Inn Mattoon
Best Western Heartland Inn Hotel Mattoon

Frequently asked questions

What can I see near Best Western Heartland Inn?

This hotel is located in Mattoon, close to Mattoon Peterson Park, Kinzel Field, and Meadowview Golf Course.

Will I be able to park at Best Western Heartland Inn?

Yes, uncovered self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Best Western Heartland Inn feature a casino?

No, Best Western Heartland Inn doesn't have a casino.

Is there an indoor pool at Best Western Heartland Inn?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Best Western Heartland Inn?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as free breakfast and a 24-hour front desk.

Does Best Western Heartland Inn have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Heartland Inn have a restaurant that serves breakfast?

Best Western Heartland Inn offers free full breakfasts each morning though there is no restaurant.

Does Best Western Heartland Inn allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Best Western Heartland Inn for a fee of USD 40 per accommodation, per stay. A deposit of USD 150 per stay is collected.

Does Best Western Heartland Inn have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at Best Western Heartland Inn?

No, there aren't any guestrooms with balconies at Best Western Heartland Inn.

Best Western Heartland Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 245 out of 521 reviews
Rating 8 - Good. 150 out of 521 reviews
Rating 6 - Okay. 62 out of 521 reviews
Rating 4 - Poor. 37 out of 521 reviews
Rating 2 - Terrible. 27 out of 521 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for one night.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Just okay

Fast easy check in. Pool and hot tub drained. Construction in lobby. Room very small for all the furniture. Not enough space for 4 people. Walls in bad shape.
Stayed 2 nights in Mar 2025

8/10 Good

Spencer

Stayed 1 night in Mar 2025

6/10 Okay

Juan

Liked: Staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was being worked on but it was a nice room. Would stay again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lea

Stayed 1 night in Feb 2025

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Jan 2025

10/10 Excellent

Tyia

Stayed 2 nights in Sep 2024

8/10 Good

Amanda

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Business traveler
Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the hotel was updated, clean and nice. The hot breakfast was good and dining area clean and plenty of room.
Stayed 1 night in Nov 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is immaculate and they'll do your room daily, unlike many hotels we've stayed at. They also have a hot breakfast and free coffee, cappuccino, hot cocoa, etc. all day. The staff is warm and friendly, but ask how to use the shower before you go to your room. On the negative side, their internet is slow and the TV is minimal.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ted

Liked: Staff & service
Honest people there, i forgot to get the $50 deposit when i left and the called me and mailed it to me
Stayed 1 night in Oct 2024

6/10 Okay

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Victoria

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool not available - so if traveling with kids probably not the place to stay
Stayed 1 night in Sep 2024

4/10 Poor

Suzzanne

Liked: Staff & service
I would rather share what was wrong. 1. charged for my esa dog, wouldnt even look at my paperwork. was told at checkin it would be $40 a $50 deposit for incidentals put on my card and that i would get my $50 back at check out at check out i was charged $40 per night. giving me a refund of $10. get down the road only to see i was in fact charged $90 at check in and another $83 at checkout supposedly the $97 will go back on my card. we will see. 2. on day 2 i go back to the room only for the ac to not work. i attempted to call the desk multiple times to no avail. the desk clerk was outside talking every time i would look out the window. i attempted to contact the property multiple times before arriving to check on pet policy regarding registered service animals, i never received no response. had i known it was going to cost me as much as it did i would have brought her crate and made other arrangements. then being told it was one price upon check in to find out it was a completely different price at check out is unacceptable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Perry

Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had a good variety except no microwave to heat cold, hard cinnamon roll. Towels were thin and rough. Like sandpaper!
Stayed 1 night in Aug 2024

8/10 Good

Jesus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

4/10 Poor

Kelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Facility was clean the breakfast bar nice. The AC in Rm 200 did not get cool enough. The address to the hotel on Broadway St takes you to an empty lot- not fun late at night. The $50 deposit process should have been automatically applied when I presigned for the rm, especially since the presign process was supposed to speed up check-in process. Front desk staff did not speak clearly and did not smile once at check-in or in the morning at checkout, although he did say Good morning which I appreciated.
Stayed 1 night in Aug 2024

4/10 Poor

Marcy

Stayed 3 nights in Jul 2024