Hampton Inn & Suites by Hilton Edmonton/West2.5 out of 5.0
Recent guest reviews
We had stayed here earlier in the year and found it to be a excellent hotel. When we arrived we were upgraded to a suite, which was very nice. It had a fridge and microwave as well as a sofa. My wife and myself were here for a university soccer game that our son was playing in. After the game, our son took ill and we spent the whole night in emergency, so got back just in time for breakfast and we informed the desk that we needed an extra night and our son would be joining us. While eating the excellent continental breakfast, the desk clerk came over to us and asked if we would like to be moved so that our son could have a bed instead of the pull out. We had not thought of that as we were so tired. We said yes, went to bed and when we went back to the hospital, the staff moved our stuff to the new room, also a suite with 2 beds. It was really appreciated and made things so much easier for us. A big thank you for the Hampton staff!
Stayed here 3 times and all times 3 times I asked to be put into a room closet to the pool and all times I was placed further and further away, this time I was placed on the 3rd floor and 2 doors down from the last of room of the hall. The pillows are flat a pancakes and the pool was freezing, certainly NOT worth the $150 for one night we paid, won't stay again.
Hotel is conveniently located. Free parking. Staff is very friendly. Breakfast is included and offers a wide variety of dishes. Rooms are spacious and always clean. My kids enjoyed the pool and Gym. Internet connection is unstable.
We had a Great family stay. Plenty of room. Have used this hotel before and would certainly recommend. Pool nice and clean. Welcoming offer of coffee, water and popcorn machine in front lobby. Great location
Very nice hotel in a great location close to the West Edmonton Mall. Staff were awesome. They were helpful and really cared about my stay. The breakfast was good with lots of room to sit. I was never looking for a table like some other hotels I’ve been at. The pool was good but maybe a little too much chlorine. The rooms could use a microwave and fridge but it we worked around that. The beds were comfortable and overall the rooms were great. I would recommend this hotel if you are heading to Edmonton.
The front desk staff were so attentive and helpful. In casual conversation with the lady checking me in, I mentioned that I’d not had dinner due to a late flight. She went above and beyond to make sure that I did not go to bed hungry. Her small act of service made a huge impact on my first impression of the hotel. The room was also large, clean, and well appointed. I would definitely stay here again if I’m ever back in Edmonton.
Check in was effortless and staff were extremely friendly, helpful and knowledgeable. Room was comfortable and clean and worked just fine for myself, my son and my daughter. Breakfast was your typical hotel breakfast and could have used 'topping up' as they did run out of many items when we went there on a Saturday morning. Because there were so many people, seating was at a premium so they actually opened a meeting room and set up tables for us to sit at, which I thought was nice. Beds were softer than what I like but the pillows were very comfortable. Free coffee all day long near the lobby :) Pool was nice and clean. The so called hot tub is just an area with jets and it's not very hot, just warm water. Hotel is about a $7-$10 cab fair from WEM. Hotel does not provide a shuttle which I found disappointing. Because it is so close, I thought it would have been a nice addition.
The staff are the main reason we keep coming back. They are always friendly and eager to help. We love the complimentary breakfast and there is enough variety to satisfy everyone in our family. Rooms are very spacious and always very clean. Bed and pillows are comfortable. We also always visit the pool. Unfortunately on this visit, the hot tub and the mushroom sprayer were out of order, but the staff provided us with an inflatable beach ball to help the situation. Will definitely be going back!
Location is great, easy to get to business meetings on north west end, and a short drive to the downtown core. A few minutes from West Edmonton Mall. The staff at this location are fantastic - never felt like an inconvenience at all, felt very valued and that I mattered. Very welcoming and accommodating with unusual requests. Very clean and great breakfast offered as well. Will definitely stay here again.
~ Breakfast was included, presented in a spacious lounge off the lobby with TVs showing the daily news. Breakfast selections included oatmeal, cold cereals waffles, bagels, bacon, eggs, yogurt, juice, coffee and flavored creamers, fruit (chopped or whole) and more. ~Complimentary beverages and newspaper in the lobby -- welcomed after a long day out and about. ~Very friendly and informative staff at the front desk. One staff member originally from Germany was particularly helpful. ~Pool, hot tub and kiddie wading pool. We used the hot tub, but the pool was overrun by kids. ~Free ample parking. ~Quiet room. ~Complimentary Neutrogena toiletries. ~Comfy bed and pillows. ~Flat screen TV, safe and hairdryer in room. ~Short drive to nearby restaurants, fast-food, Tim Horton's, Walmart, gas stations and the famously HUGE West Edmonton Mall. If you found this review helpful, please click the 'THANK' button. Thanks. Click it. Go on.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Located within 2 miles (3 km) of Palace Casino, Hampton Inn & Suites by Hilton Edmonton/West places you within a few miles (5 km) of West Edmonton Mall. This 103-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Oasis Centre and Galaxyland are also nearby.
Free hot/cold buffet breakfast is included with your stay.
Hampton Inn & Suites by Hilton Edmonton/West's 103 rooms are air-conditioned and provide coffee makers, free local calls, and ironing boards. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Hair dryers and desks are other standard amenities.
Hampton Inn & Suites by Hilton Edmonton/West features an indoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 1063 reviews