Holiday Inn Express Edmonton Downtown2.5 out of 5.0
Recent guest reviews
Excellent new hotel. Everything is at a good level. Clean, new, beautiful, comfortable. We were with two young children, and we all was very comfortable. Close to the WEM. At the reception you can buy tickets for attractions at the mall for better prices.
My husband and I enjoyed the stay great location nice room bed comfortable friendly employees free breakfast and nice pool i will recommend it to my friends and family definitely we will come back to stay there
Great stay overnight. Hotel was nice and central. Decent pool and hot tub which the wife and kids enjoyed. Breakfast was average but appreciated. Room was large and clean, great for a family of 4. Parking was about $20/day
This hotel is not very communicative about some of the things that matter. Housekeeping is good. I have never stayed at a hotel which served breakfast on paper plates before and for the room rate I expected better. It's ok, it's clean and the beds are very comfortable but I wouldn't stay here again if I wanted to enjoy a nice relaxing holiday. It really is the business budget level option.
The Holiday Inn Express in downtown Edmonton is a surprisingly modern hotel in a building that is fifty-five years old. After being built in 1962, and very modern in its time, the hotel has been recreated in two or three varied chains, and now is a very satisfying member of the Holiday Inn Express family. The nine-storey exterior has not changed much, if at all, but the interior has been almost completely modernized: the guest rooms are up-to-date with furnishings and air quality; the lobby is sleek and stylish, and the breakfast room is convenient and functional. At one time, this hotel featured an glass-walled dining lounge on the ninth floor, and, later, a trendy disco in the basement. None of these feature into the current plan. Our room on the eighth floor looked north towards Rogers Arena and many high-rise buildings (older, recent, and under construction) in Edmonton's downtown area. Balconies are a feature of the rooms, although no furniture is found on them. Because the balconies are angled, one could actually see into the neighboring balcony, and, perhaps the rooms, should the drapes be opened. Parking is fourteen dollars extra, and is on a surface lot next door to the hotel. It is fenced, well-lighted, and presumably secure. Front desk staff were efficient when we checked in; check-out is the usual receipt under the door. Late-night entry into the lobby is by one's room key, for security purposes, although this hotel is not in a rough area. Breakfast is included in one's booking, and it was the usual that one would find at this type of hotel. The staff was very efficient and helpful, keeping food trays filled and the area clean and tidy. The Holiday Inn Express in downtown Edmonton is good value for one's money, and convenient if you have reason to stay downtown.
This hotel had excellent staff and was quite clean. We stayed in the honeymoon suite with a living area, a jetted tub, electric fireplace, etc. It was a very good place to stay. The decor was a little dreary but overall it was a solid, clean friendly place. The breakfast was very nice too. We did have to pay for parking, and there were some odd "fees" on our bill, like a marketing fee or something strange like that. so we felt a little taken advantage of since the room price wasn't actually the room price. But we weren't unhappy with the quality of the hotel.
Came in later in the evening, had booked a king executive suite. Walked in the door and the front desk girl rolled her eyes and I immediately knew this was going to go sour. First she couldn't find my reservation after several attempts of looking. Finally spelled my name and then she found it. She says you booked a room with 2 queens, I said no it is supposed to be a king executive, she says nope you booked two queens and then proceeded to argue with me about it. I finally asked if I could just get my keys, she hands them to me and we head to our room. After I got to my room I realized that I was being charged a rate for the king suite for this basic room so called down to inquire as to why, she reluctantly said she would change the rate, and then made it sound like she was doing some huge favor to me by doing it! Room was very hot as housekeeping left heat on high, smelled musty, and beds were so uncomfortable. Not what I would expect for a $180+ room per night. Looking at my bill, rate never was changed
I actually stayed at this hotel for 2 nights in September of 2015 for a Graduate Students Conference hosted by Athabasca University, but I only now realized that I have not reviewed it. The receptionist at check in was efficient and friendly. He checked me in quickly and was very helpful. I had only one issue with my room and that was it was very cold. I don't hold this against the hotel though because I am from the Caribbean where it is very warm and I get cold very easily. The bed was extremely comfortable and very clean. There was a coffee maker, small fridge and flat screen television. There was also a desk to sit and work from. The bathroom had hot and cold water and was very clean. The housekeeping really did a god job tidying the room on both days. At that time, breakfast was included in the rate I paid and it was good on both days. There was a wide variety of food to choose from. There was a shuttle which I took from the hotel to get to the airport. Just be warned that it may stop at other hotel to pick up guests so it is a good idea to get one to come well before your check in time to ensure that you arrive at the airport on time. I had to rush through check in and security because of this. All in all, I would stay at this hotel again if I had to be in that part of Edmonton.
So we check in Friday at 3 ish only to be given a room that folks had smoked in. I was still gagging while I was calling the desk downstairs to get us out of there. They gave us the room next door. Why would they even bother sending anyone to that room until it had been completely fumigated? Good grief! The 2 computers in the lobby were off limits due to no internet during our entire stay. Most people have their own devices but not everyone does. Showered Saturday morning and the pressure was great for a whole 2 minutes. Then the water trickled down to barely a few drops at a time. Hmmm. Aren't there measures in place to avoid this kind of problem should a lot of people decide to shower at the same time? Saturday evening I wanted to buy a ginger ale out of the vending machine on my floor but it was depleted. Thought I would try all the other machines on the other floors and they were all out too. I hate coke and that's the only choices that was left in all the machines. Wouldn't you have filled your machines before the weekend? Breakfast which was included in the price was decent.
We stayed there twice once for a doctor appointment and the second time for a concert it's a great location in a very nice part of town rooms are clean and modern staff is friendly and helpful it's a great value for a great stay
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
Located in Downtown Edmonton, Holiday Inn Express Edmonton Downtown is within a few miles (5 km) of popular sights such as University of Alberta and Commonwealth Stadium. This 140-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Centrally located in Edmonton, the hotel is also a short walk from Art Gallery of Alberta and Telus Field.
Free hot/cold buffet breakfast is offered each morning. This hotel is home to a bistro and a bar/lounge.
Holiday Inn Express Edmonton Downtown's 140 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and pay movies. Free newspapers, free local calls, and hair dryers are also standard.
Guests staying at Holiday Inn Express Edmonton Downtown enjoy an indoor pool, a fitness center, and a spa tub. Self parking is offered for CAD 14.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a steam room, free WiFi in public areas, and a 24-hour business center.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 321 reviews