Norton House Hotel & Spa4.0 out of 5.0
Recent guest reviews
My son gave me and my husband a Rasul Spa experience as a Christmas present. I visited on Friday 16th March 2018. It was a really lovely experience, totally different to our first visit which at best could only be described as indifferent with a dreadful lunch. I had never heard of a Rasul spa therefore had no idea what to expect. We were greeted and talked through our experience by a lovely young advisor. we pre ordered or 1 course lunch, filled the necessary paperwork and booked our dining table for 1pm. While we awaited our treatment (scheduled for 11.30) we headed for the swimming pool and hydro pool which sadly was out of order (a fact I was told should have been mentioned at on my previous day's Spa courtesy phone call.....what phone call?) A minor blip!; I went and sat in the lovely warm pool anyway, sans hydro!!!!!! After our Rasul treatment (a type of mud which smelled mildly of silage!!!!) and a shower where lovely shampoo and conditioner was also provided along with body oil and face cream, all lovely! my skin felt amazingly soft; we then relaxed in a separate, beautifully calm room for about 30 mins where we sipped our complimentary iced water, provided so that we re-hydrated after our spa experience. . We padded along to the dining room at 1pm in our robes and were shown our booked table and offered a drink along with a carafe of iced lemon water. What a lovely surprise, within 10 minutes our lunch arrived (1 hour and 20 minutes the last time I visited and it was awful!!!!). This time however, I chose Gnocchi with pesto, spinach, chorizo and sun dried tomatoes, absolutely delicious(if I were to be at all critical I have to say that the gnocchi was a little tough and stodgy but the flavour of the dish was really sublime). The other dish which actually was a part of starters but we asked if we could have it as a main. This was a hot smoked salmon and rocket salad, another delicious choice and a very generous portion. This whole experience was pleasurable and relaxing, the staff were all friendly and helpful and I for can't wait to return for another Rasul Spa experience. Thank you Norton House.
My wife and I stayed at Norton for 2 nights this weekend as a rather late valentines getaway. This is i think our fourth stay at the hotel and whilst my previous reviews would have been 5*, we both agreed that their standards are slipping. On arrival at the hotel we found the car park overflowing, cars scattered all over, up every available grassy verge, diagonally across actual spaces and one (which remained for the whole weekend) abandoned in the middle of two spaces with 2/3 of the car hanging out into the middle of the road entering the car park. Once we finally got parked and made it to the check in desk we were informed they had 2 large conferences on which explained the overcrowded car park. They had no way of knowing if the abandoned cars were hotel guests, conference attendees or just people leaving a car and going to the airport. We were checked in quickly, though we noticed that the usual doorman who has greeted us on every other visit was missing. Our room was one of the hotels "executive rooms" - this is a circa £20 a night upgrade and gets you a larger room and bathroom with separate rain shower and bath. It should also get you a heated bathroom floor, built in tv at the end of the bath and air conditioning - unless you get our room, where the heated floor didn't work, the remote for the tv was missing and the air con was completely useless leaving the room boiling - we would have liked to open a window but the rooms have a sliding door out to a balcony being the only thing you can open which isn't really suitable for overnight. The beds in the executive rooms are all standard doubles which admittedly we hadn't realised at the time of booking - we must have been lucky on every previous visit to get one of the king sized beds in the standard rooms. I found the bed very firm but not a patch on the rock solid pillows.... Part of deciding to stay at Norton was for a spa visit. On this occasion however, the hydro pool was closed and the girl doing my massage seemed to believe her job was simply to put some oil on me and spread it around a bit... The last part of the hotel to mention is the restaurant. In our past visits, Norton had 2 restaurants, the upmarket "Ushers" and the more typical hotel standard "the brasserie". Presently, the ushers restaurant appears to be closed, however the menu in the brasserie has taken on the style of ushers (trying to be posh and chefy) accompanied by the excessive price tags, with each cut of steak being around £10 more expensive than it should be. After reading the menu and deciding there was nothing we would willingly pay the price for, we opted to visit the local Miller and Carter instead! Well... following a near 20 minute wait to pay for the drinks we had in the bar! As a side note - we mentioned the issues with our room when checking out and were refunded the upgrade fee. Unfortunately, having had Norton as a favourite place to stay when visiting Edinburgh, we are now unsure whether we would return.
Conveniently located close to the airport and Herriot Watt University, this extended manor house offers good accommodation, at a decent price. we used this hotel when visiting our daughter at Herriot Watt Uni. The rooms are spacious enough, staff is friendly and good choices for breakfast.
Well done to all the staff,nothing was too much trouble. Given the difficult weather conditions,all staff remained upbeat. My group was advised the menu was a bit limited due to supplies not arriving,we all understood.It is highly likely that my group may have our conference there next year. Only niggle we had was the meeting room we had was a bit draughty,the one close to reception, this was obviously due to the extreme weather conditions and single glazed windows,we understood and simply dressed appropriately.I liked being welcomed by Maisie the cat.
We can’t praise this hotel highly enough! We chose to stay here due to its proximity to Edinburgh Airport in advance of our early flight to avoid having to drive in morning darkness. The extreme Siberian influenced freak snowy weather was very threatening! We could not have asked for a more welcoming, comfortable, accommodating, friendly and deliciously supportive place to stay. They all went the extra mile to help all stranded travellers like us. After a superb dinner and a nightcap in the well appointed lounge bar we retired to our comfortable well equipped bedroom with the intention of taking a taxi to the airport in the morning. After browsing the choice of TV channels on our bedroom TV we were lulled into a peaceful, cosy sleep. Next morning, having logged on to the available hotel Wi-fi we found that our flight had been delayed from 08:30 to 11:00. However due to the overnight additional powdery snowfall which was being blown across newly cleared roads no taxis were available! The aptly named “ Beast from the East” was taking its toll! In a generous act of goodwill we greatly appreciated and accepted the offer by the hotel General Manager, Peter, to drive us himself to the airport. This was surely above and beyond the call of duty and so very indicative of the hospitable ethos of this hotel. Meanwhile the receptionists, Lyn & Sandra, agreed to hold our room for us in the event our flight was cancelled. After checking in and waiting at the airport departure gate till mid afternoon our flight cancellation was announced and the comfort of knowing we could return to the warm hospitality at Norton House was so reassuring among a throng of other disappointed passengers frantically trying to make replacement travel or overnight accommodation. On returning to Norton we were warmly welcomed and settled in immediately enjoying the atmosphere of camaraderie in the cosy lounge bar. We had made dinner reservations but noticed some others were enjoying the brasserie food in the lounge, including a toddler using one of the chairs which were on hand. The well stocked bar not only served drinks from coffee to cocktails, it also offered my favourite ‘Dalmore’ whisky. We must compliment the chef and his restaurant staff for the beautifully presented delicious food we chose from their seductive menu. While I was full of good intentions to photograph each course, I’m afraid the food presentation was so delectable, it enticed us to delve in immediately hence the dearth of photos with this review. My particular favourites were the chicken parfait and mackerel salad starters followed by the hake and cod main courses. The pulled pork starter is also definitely worth a try and my husband loved the lamb main course. Our restaurant hostess Pat was so helpful and friendly and ensured all our queries were answered. An international selection of wines was on offer, either by the bottle or by the glass - in a personal choice of size. Breakfast was also served in the same restaurant area with a wide array of British, continental and cooked buffet arrays. So delectable and tasty! Our en suite bedroom was clean, most comfortable with guest toiletries and bathrobes. There were tea/coffee making facilities with wee bottle of fresh milk and a supply of bottled water in the refrigerator. We did not use the provided ironing equipment but we did avail ourselves of the safe, hairdryer and Wi-fi connection. The smooth bedlinen and pillows ensured a relaxed night and the plethora of cushions supported our pre-retiring TV viewing. With two access drives and ample parking there should be no problem for arriving car owners. Sadly as we were “hand luggage” only travelling guests we did not explore the adjoining spa. We will save that for another time because I am sure we will be back to Norton House Hotel again.
What a wonderful day we had with our Spa experiences, pool swim, sauna, lunch and then afternoon tea, we were spoilt from start to finish and the food was superb, lunch was very unexpected to the portion size, just super. The staff were friendly and welcoming and the facilities were first class, the afternoon tea was the crowning glory for my sister and I, we shall return for another days chat and relaxation.
What a fantastic stay! My boyfriend and I have stayed at the Norton House Hotel & Spa a couple of times and we have always been very impressed. We stayed over on the 9th of February and our expectations were met yet again. We visited the Spa and the facilities were very clean and very pleasant. All employees were welcoming and friendly. I had a fantastic treatment at the spa. I had an excellent back, neck and shoulder massage. My massage therapist was called Amy and she was outstanding. I have been for many massages in five star resorts abroad and highly recommended salons here in Scotland. However, Amy was one of the best massage therapists I have encountered. Our spa lunch was delicious and the service was quality service. Our waitress was bubbly and chatty and I believe this is essential as it enhances the overall ambience. After our lunch we enjoyed the full use of the facilities and then checked into the hotel. Our room was beautiful and the bed was so comfortable. We had dinner at the restaurant within the hotel complex and my steak was outstanding. My boyfriend also enjoyed his meal. We had fantastic cocktails and the bar staff were brilliant. Overall we had a fantastic day and night away. The atmosphere is fantastic for couples as it's very relaxing and romantic!
Relaxing spa day. Lovely facial and massage. Perfect pedicure with Tracy. 2 course lunch was great value. Facilities are luxurious, quiet and peaceful. Love the spa with waterfall jets that give a great shoulder massage. Will definitely be back.
We had a really lovely and relaxing afternoon tea. There was a very good selection on offer. The only issue I had was the only had chicken nuggets on offer for my daughter's main.I would expect a hotel of this standard to have home made chicken goujons on the kids menu. A really helpful man in a back jumper was at reception he was wearing a select hotel black jumper, I never got his name but he was very kind and took photos for us and was really friendly.
We came to Norton House as we had a voucher for afternoon tea. We thought we'd make a day of it and stay the night as well. We paid £159 for the double room for the night, so we had pretty high expectations given the price and the fact it is a four star hotel. There were many positives to our stay, but also a few glitches along the way that made me give three stars rather than four (I'd give four if all expectations were met and five if we were blown away, but due to a few errors I've had to go with three). I'll begin with the positives! On arrival we were greeted by Sandra at the main reception. She was welcoming, pleasant and helpful. The room was lovely, no faults other than I feel the shower could've been better. It wasn't the best. The bed was probably the comfiest bed I have ever slept in! Afternoon tea was fantastic. The girl who served us was lovely and everything we had, be it savoury or sweet, was delicious and fresh. We went for some drinks in the bar which was cosy and service was good. Afterwards we went to the brasserie for dinner. Again, the food was tasty and fresh. I got the lamb dish which was rich and beautiful. Service on the whole was good. A special thank you to (apologies for not catching his name) the Irish waiter who served us. He was fantastic, thank you for making us feel so welcome. We did find some flaws however and these are the reasons to giving three stars. Firstly we were quite astonished with how rude and almost cold the man was who was working at the reception at just before 1am last night. We merely inquired about the possibility of a late check out and how to get breakfast to our room in the morning. His whole attitude and tone quite frankly took us aback. We felt like we were walking on eggshells to ask another question. Thankfully he wasn't there on arrival 'cause if he was we probably would've just turned around as he was extremely unwelcoming. I'd say the inconsistencies with drinks was another fault. We ordered a mojito earlier in the day which came with six lime wedges and was totally overpowered by only the flavour of lime, with no sweetness. Then later at night we ordered a strawberry mojito to be told they don't do them. I had noticed the 'Funkin' puree earlier on in the day so I just assumed that it'd be possible to get one of these added. The girl returned and said that this would be fine. The drink came and it was almost just all puree, no lime and not even a straw. There just seemed to be maybe a lack of knowledge in the basic making of cocktails and as I mentioned before, inconsistencies. We never complained as we were appreciative of the bar staff making us the drink but we weren't impressed. Another issue was the service in the waiting time for the drinks. We had ordered the food and drinks at the same time, then the food came, we almost had finished dinner before the mojito and wine got served at the table. I only ever order wine to drink if I am eating and I had basically finished my whole dinner before the wine came which was a shame. Finally, this morning we had done our breakfast order. When it arrived not everything we had ordered came. We didn't want to bother the staff so we just ate what was there. It was ok. The black pudding was pretty dreadful if I'm totally honest. It was overcooked and tasted almost off. It may seem like some of these faults we found are picky, however when you pay £159 for one night, £9.50 for a cocktail and the hotel is rated four stars, you have high expectations. I feel these expectations should be met and that your stay should be almost, if not completely, faultless.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Norton House Hotel & Spa places you 2 mi (3.3 km) from Royal Highland Centre. This 83-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. It's near the airport and also close to Gyle Shopping Centre and Edinburgh Park.
Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, breakfast is available for a fee.
All of Norton House Hotel & Spa's 83 individually decorated rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Free bottled water, safes, and ironing boards are other standard amenities.
At Norton House Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a health club. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
86.0% of guests recommend this hotelTotal of 1526 reviews