Norton House Hotel & Spa4.0 out of 5.0
Recent guest reviews
We combined a two night stay in a Junior Suite with afternoon tea and the whole experience was great with one or two caveats. Afternoon tea was amazing with nothing too much trouble for the staff. Go for the afternoon tea with bubbly if you can as it is a great experience. Unlike a lot of other hotels you can choose your cakes, scones and sandwiches. A great touch. What can I say about the Junior suite other than amazing. Two large bathrooms both with walk in showers, three televisions, large seating area and wonderful beds, coffee and tea facilities. The suite is on two floors which is an enjoyable novelty if you are physically fit but if you are at all unsure on your feet or have young children, this is not the room for you! The stairs are steep and many and to constantly go up and down them is a workout in itself. There is also a balcony but no chairs which was a bit unusual. I am sure you could have asked for them from Reception? There is also the room cat which can be placed outside your door for extra sleeping time, a great touch. The bar area is nice but can be easily overcrowded due to the number of business people who use the hotel. Staff are very friendly. We used the Brasserie on both nights we were there for dinner and felt that were left slightly underwhelmed by the food, lamb and fish on the first night particularly lacking flavour and seasoning. The second night was fine. The overall experience was that the first room where we ate both nights was too dark and it would have been nice to have decent paintings on the wall rather than splashes of paint. Breakfast and service again was good except for the Omelletes I had on both mornings. Coming from a family who have owned hotels in the past, I was told by a seasoned chef once that the way to test a chef is to ask him to cook an Omelette. Both mornings, the omellettes were dry, unseasoned and looked like the burnt bits had been scraped off prior to being presented to me. For a four star hotel, the least I would expect is a decent omelette! We used the Health Club which was amazing. Both the normal pool and spa pool were great but Norton House has something that I have not experienced in thy many hotels I have been to around the world which is a high pressure water funnel in the spa which is better than any massage I have had. You hang onto the railings for dear life and get pummelled by high pressure water. Wonderful! We throughly enjoyed our couple of days at the Norton House and as a relaxing break it is a great place to go, however some very small things mostly to do with food quality let it down. We will certainly be back and thanks to the staff who at all times were friendly and professional.
Lovely hotel. Staff very friendly. Only downside was lack of choice on bar menu and restaurant menu. My room was very comfortable but the WiFi wasn’t great. Ended up giving up and using my personnel hotspot, really hotel WiFi should be good enough for email etc
I visited this hotel for a wedding and it was lovely. The room was an executive room - spacious with a balcony. The bathroom even had a tv and phone. The room was spotless. Breakfast was great too - lots of different options. Staff friendly. Good location - close by to tram/ airport.
Rooms are lovely, staff great and location picturesque. But, was not overly impressed with breakfast. No allergy labeling (which is odd in this day and age). I am a coeliac (Gluten Free), so have to be careful, but don’t like to make a fuss. If no labeling I pick things I know are safe, but I may have been caught out by the tomato sauce. It’s clearly a cheep cash and carry product, not one of your big brands that I know is gluten free. Had one taste of this acidic, almost glowing red sauce and had to leave it just in case. Really surprised such a premium hotel uses such poor condiments.
Superb hotel. Staff were great and very helpful. My wife who is vegan had a lovely meal made by the chef which was great. The room was lovely too. It even had a built in TV you could watch in the bath. Would recommend this hotel.
This a beautiful gem of a hotel. It is efficient, friendly, and professional. The staff all go above and beyond to make sure you are satisfied. One helped me find a converter, another outlined a list of distilleries because I had an interest in them, and the rest were pleasant. The room was extremely comfortable . The bathroom was a plus.
My sister bought a voucher for afternoon tea for us both as a birthday treat for me. My sister is coeliac and has to have gluten free. We have had some disasters in the past with very poor offerings for gluten free. Not at Norton House it was all beautiful and gluten free almost exactly the same as mine. Beautiful crisp white table covers and napkins. Lovely service from the staff. Can’t recommend highly enough
We stayed for 3 nights in an executive room with our daughter so she had a sofa bed which was fine but left very little space in our room. However we didn't spend much time in the room, but just a note to be aware. The bathroom had a separate walk in shower and bath and was well appointed and looked to be quite recently decorated. There was also a fridge in the room and tea and coffee making facilities as well as an iron, ironing board and safe. Although slight niggle on this as it was located at the bottom of a cupboard (rather than in the middle of a wardrobe say) so that you had to scrabble around on your hands and knees to set it. We used the spa, swimming pool and the gym. All are excellent, spacious and well equipped - a real asset to this hotel. There is also a café and seating area which overlooks the pool which gives it a real social feel. However if you want a relaxing seating area, there is a lounge in the spa itself. We ate in the restaurant on a Saturday and Sunday the first time as a couple with our daughter the second time with friends who lived locally and had come to see us. On both occasions the menu was the same and I have to say I thought a bit limiting in choice. There were 6 main courses plus steaks and a few additional choices. The food was well cooked and tasty, but I felt as it is now the only restaurant in the hotel then there should have been more choice. Service on the first night was good, and we were given time to have a pre-dinner drink and review the menu before entering the restaurant. However, on the second night we booked a table for 7.30pm and our order was not taken until well after 8.00pm and I had to go and find a waiter to do so. The restaurant was less busy with guests on the Sunday but was very slow service which seemed odd, I can only assume more staff are working on a busy Saturday evening. Typically, having stayed at many of the Handpicked hotels over the years, staff are very welcoming and I just felt that this was not up to the usual standard with staff engaging with guests. I also don't like a brasserie style restaurant - I would prefer to eat in a more traditional style restaurant with white tablecloths - but that's just my preference. It won't put me off visiting again if I am in the area, but I do feel some improvements could be made.
My wife and I stayed an evening here and enjoyed a visit to the spa, dinner and bed in breakfast. The hotel nestles in countryside, well placed for Edinburgh city and its airport. It is hidden from the main roads; I had driven through the area countless times but did not know of its presence here. Arriving at reception, my immediate impression was favourable as the main (traditional) building has that grand old style which is simply not built any more. Our bedroom which was in the traditional building (Lomond Room) was the same, being spacious, comfortable and well appointed. Yet despite the traditional flavour, it had all mod cons such as USB charging points. The Lomond Room offered some nice views and had twin windowed-doors which could be opened up for some fresh air. The decor elsewhere in the hotel was stylish and modern, with ambient lighting being used to particularly good effect. We enjoyed our spa visit, with my soothing back massage being the perfect start to set off our relaxing stay. This was my first ever massage and, based on this experience, I would certainly have another! Before dinner, (in the Brasserie), we enjoyed a drink in the comfortable bar area. We were given menus to consider our choices before progressing to the restaurant, which was appreciated. The food was absolutely delicious and we both thoroughly enjoyed our meals. I highly recommend the seafood in particular. After a refreshing sleep, we were treat to a sumptuous breakfast in bed. This was wonderful, though I was surprised at the two staff trooping into the room carrying our food (due to stairs, they cannot bring a food trolley to the door). Fortunately I was not indecent when they arrived, (still in bed actually!), though the cooked breakfast was so delicious I would hardly have cared anyway! A leisurely late check out completed a wonderful stay. All of the staff we encountered during our visit were very pleasant and helpful. This was an experience I would be most keen to repeat in future. NB - the hotel grounds looked pretty and might offer a nice setting for a stroll. However, the weather was miserable and so we were happy to shelter in the bar!
We stayed in the Balerno Room which had a mezzanine containing a seating area, tv and another bathroom. Balcony was great in the sunshine but had to drag chairs out including bringing one downstairs, patio chairs would have been ideal. Lovely room but so hot. Could not get the air conditioning to work. Reception sent maintenance whilst we had dinner but no change. She did say at check out that apparently it was too complicated to get air conditioning to work if you wanted to change it back to the heating but it would have been nice to have been given the option as we had to sleep with balcony door open. Bed very soft and odd small sized pillows that were lumpy. Noticed in morning that duvet cover had old blood spots on. Dinner was exceptional but breakfast was very disappointing. Had to ask for semi skimmed milk as none out due to delay in delivery. Buffet had been sitting for a while as eggs rubbery. Scrambled eggs very overcooked. Nothing was replaced in the 40 minutes we were there. Had to ask for yogurt as none out. Bit confusing with the different food stations. Such a let down after an exceptional dinner. Very high standard of food and presentation at dinner. Spa was brilliant though especially the hydro pool. Bit disappointed with Norton House overall as attention to the small details would have made 5 stars.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Norton House Hotel & Spa places you 2 mi (3.3 km) from Royal Highland Centre. This 83-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. It's near the airport and also close to Gyle Shopping Centre and Edinburgh Park.
Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, breakfast is available for a fee.
All of Norton House Hotel & Spa's 83 individually decorated rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Free bottled water, safes, and ironing boards are other standard amenities.
At Norton House Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a health club. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
86.0% of guests recommend this hotelTotal of 1548 reviews