Norton House Hotel & Spa4.0 out of 5.0
Recent guest reviews
I stayed in Norton House several times, rather each time my trip to Edinburgh as its Close to my work place near New Bridge Industrial area. Rooms very nice , surrounding very nice BUT found the front desk rather rude. I was surprised when I checked in around 7 PM to understand the Restaurant was full till 9 PM ! And was asked book for Dinner. I did anyway with surprise But I called the Restaurant to know it was Full till 9 PM around 8ish. I then went straight to Dinner at 820 PM to find whole Restaurant EMPTY,. I did not understand the fundamental behind this. Though food was nice and was cooked to my Specific need. Hotel know is Business Unfriendly and Believe could be feeling high due to Better bookings ! I asked for any hour late check out and was refused ! Never in the World - such action EVER HAPPENED to me, and I mentioned to the Front Desk. He said 10 GBP for later check out- more than 10 GBP what annoyed me is the approach and I refused Decided to spend time in Lounge in Airport ! Nice lady in Lounge recognized me and extra attention ! Now look for alternate choice in Edinburgh
I've stayed at the Norton House Hotel near Edinburgh several times now, and have been impressed every time. The staff are very welcoming, professional and attentive. The ambience and surroundings are quite special. The food is very nice indeed. The service in the restaurant and bar is great. I was pleasantly surprised when the server at breakfast asked me if I'd prefer hot or cold milk for my coffee. This doesn't happen much in large hotels these days. I'm a very seasoned, frequent hotel guest, so it's very obvious to me when an establishment is well run. It's the attention to small details which can make a huge difference. The only fault I could find was with the haggis at breakfast, it was soaked in grease. Everything else was perfect! Very highly recommended!
We checked in 31st of July late afternoon for our 3 nights stay. We stayed in this property before and unfortunately we have been checked in by the same receptionist as previously which one's customer service is far away from 4 or 5 star hotel standards. Check out was also with her and she didn't even bother to ask how was our stay. Room and cleanliness both were fine, our biggest dissapointment is a customer service throughout all departments: F&B staff wasn't interested in guests' serving - they rather liked to talk to each other (they didn't clean the dishes between the courses depite few members of staff passed the table - especially during breakfasts), Housekeeping is very loud when they clean rooms - they slam the doors instead of using the door handles. We understand that there are works that need to be done but grass cutting from 9 o'clock in the morning for few hours every day is a bit too much. During our stay there was a fire alarm check, which I believe is a routine operation, however noone bothered to inform guests what is going on and do a proper checks if someone is still in a property- so I wouldn't like to be there when a real fire alarm comes on. Staff at the reception only apologised that they forgot to inform us - it was extremely stressful experience to run through the hotel with woken up baby. I'm sad to say that we will never come back. Gold advise for staff - "A customer is the most important visitor on our premises, they are not dependent on us - we are dependent on them. They are not an interruption in our work - they the purpose of it"
Swimming and Spa area is very good, lots of space, comfortable seating area, good food, and very relaxing. The pool area is modern and heated throughout, only negative is the steel seating area inside the plunge pool, that's a sore one if you hit your shin off it.
This hotel is well appointed for any traveler. The rooms are spacious. The hotel front desk is very helpful. The bar and restaurant have a good list of foods and beverages. The restaurant staff are not the fastest at filling orders, nor refills. We also have to let you know that it is about 25 min to an hour from downtown Edinburgh. Taxi costs range from 18 pounds and up (depending on traffic).
Couldn't have been more pleased with stay...rooms were immaculate, service was more than above average, and the restauraunt and bar were first class. The hagus was the best we had on our trip. Highly recommend and well worth the price!
Just got back after Staying here. We stayed in the top room the kingdom suite ( which we were kindly offered) which is the penthouse situated through going in to two different lifts which is a pain with the pram. On arrival reception were not that welcoming we could see the porter looking out of the hotel at us struggling with the baby items push chair and a toddler also but refused to come out and help us or even lay a ramp on the stairs. Disappointed with this as it was a 3.5hour drive for us all. When arriving into our room the fold up bed for our small toddler was place on the separate dining area room which we had to move into our room ourselves! A baby cot was placed next to our bed with bit marked on it it seemed and a towel and NOT FITTED SHEET laid on the cot mattress. Safety hazard for a 10month old as we didn't sleep with the worry of this coming off on to our baby. Asked the hotel staff to change this and they said this is what we provide. The next morning when our baby woke he was covered in a rash which we had to take him to the walk in centre for an emergency appointment where they mentioned the towel and sheets must have been dirty. (When we called reception for assistance they said call 111 as the hotel does not have a hotel doctor) When going to use the bathroom we was greeted by a blocked toilet after one use and our in built bath plasma was out of signal and we were not able to use this facility at all. The house keeper was called and he was the same guy (porter) from before explaining as there is no house keeping staff I have been sent. His tools to fix the toilet was a mop and bucket. He used the mop to plunge the toilet. Now I wonder where that mop is used on the floor???? As we had an hour spare before we had to take baby to emergency Heath centre we decided to have breakfast. On breakfast arrival the buffet was poor. As we have a certain dietary requirement we do not eat pork/ham. So there was limited vegetarian option available. The vegetarian option was available on request. After ordering the food. We was given one vegetarian sausage with a choice of our egg served with beans. Toast was also on request (which arrived cold) Potatoes scone was also available on request. I'm sorry to say this but the breakfast is a buffet! So where is the buffet here??? The food on display was dry hot food on we asked them to make us fresh which took 20-25 mins. We also had a massage booked for £70 as a treat for a birthday gift but couldn't attend as our baby had caught this rash the spa said they could refund but it took around 30mins waiting with bags in reception to agree this by them contacting the spa and then we still had to drive over to it to get the refund. We have spent nearly £300 for one night and we don't even get any apology. But I think an apology is an easy way out of this. We have stayed in many hotels but this had been by far a complete waste of my money. Not child friendly and an experience I will never forget. This hotel has been rated 4* and being part of the handpicked hotel group you expect better. If someone wants to discuss this further then I am happy to. Thank you
Our group stayed at the Norton the last night of our tour.The reception/porter staff was terrific. Our private dinner was served in one of their beautiful rooms and it could not have been nicer. The staff worked to meet our every need. Rooms were very nice and very comfortable. The perfect place for a group. What struck me most was the staff's enthusiasm and want to take care of our every need. It was the perfect end to a great tour. We'll be back again next year!
I stayed here with my husband and son for two nights. The room we had was in the newer part of the hotel. The beds were comfortable and the bathroom was very clean and modern. I felt it was worth pointing out the hotels proximity to the airport - we were woken up both mornings by early morning flights taking off from Edinburgh Airport. This hotel would be ideal for someone wanting to stay close to the airport but not for us who wanted a bit of a quiet break. The main attraction for staying was the pool and spa. Sadly the spa was fully booked for both the days we were there, and we were also disappointed to find that the pool was restricted for children's use during the morning and late afternoons. This was a shame as the facilities were pretty nice overall.The main thing that let's the hotel down was the quality of the food, and the staff. Both days the breakfasts left a lot to be desired and the kids food was a big issue - nothing freshly made - even a tomato sauce that was packed with sugar. A shame, as this hotel could be something really special if it tried a little harder.
Only stayed one night. Enjoyable stay. Most staff very attentive especially in the restaurant. Reception on checkin could have been a bit more welcoming. Although different staff on checkout who helped us plan where to visit on our next stop to Northumberland. Thankyou. Breakfast fantastic. Good quality. Excellent staff again. We really enjoyed the use of the swimming pool. Shame the times were quite limited due to spa users getting exclusive use. Our room was beautiful. The cat was a bit of a con aimed at getting parents to buy a £15 cat new or £10 used...Sorry. Ate in the restaurant in the evening and the food was average. It was overpriced in comparison to what we ate. I would stay again as very comfotable stay but would probably eat elsewhere in the evening.
- Free full breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located 2 mi (3.3 km) from Royal Highland Centre, Norton House Hotel & Spa is within a 15-minute drive of other popular attractions like Heriot Watt University. This 83-room, 4-star hotel has free breakfast along with conveniences like a full-service spa and an indoor pool. It's near the airport and also close to Gyle Shopping Centre.
Free full breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.
All of Norton House Hotel & Spa's 83 individually decorated rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Free bottled water, safes, and ironing boards are other standard amenities.
At Norton House Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a health club. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1442 reviews