Norton House Hotel & Spa4.0 out of 5.0
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Recent guest reviews
Wee needed a place to store our luggage when we went on a tour and the kind folks at this helped us out with that. they were so friendly and even offered us an umbrella to take with us into Edinburgh. Twice they helped us with our luggage and everything went smoothly. The room was perfect.
The hotel itself is very comfortable and nice. The beds were the first on a two week vacation that did not hurt my body.
We got lost on way to hotel and staff were nice enough to give step by step directions on phone to get to hotel. Room was always clean comfortable bed and nice amenities in newer room my daughter loved (tilevision)
I said it before and I'll say it again. I love this hotel and recommend it to all my friends that travel into Edinburgh. As in my last review, the room is very spacious and comfortable. The bathroom is superb and completely constructed for relaxation...if we return to Edinburgh, we will return to this oasis AND WE DID. It really doesn't get much better. If you travel into Scotland, trust me and treat yourself to this hotel and spa, you won't regret it.
If you can afford to treat yourself to this hotel, i'd HIGHLY recommend you do just that. The room is very spacious and comfortable. The bathroom is superb and completely constructed for relaxation. The food is amazing and the staff is very helpful and nice. I'd recommend you take a taxi into the city, it's not terribly expensive and saves you the stress from Edinburgh driving. If we return to Edinburgh, we will return to this oasis.
The hotel and it's grounds are extraordinary -- very beautiful. "Well kept" is an understatement. The spa is extraordinary. Our room was top notch, very nice, but complex to find as we had to take two elevators to get to it, one up, one down, lots of turns and hallways. This is not a small facility -- it's actually quite large and complex as you can tell they've added on and added on... it's not well thought out. Front desk staff was friendly and helpful. If you stay here, I think you'll enjoy your stay, but I'd advise against eating at their restaurant. We presented on time for our dinner reservations. We were well dressed and friendly, but from the time we arrived until we left, we were treated with disrespect and almost no service. We had to flag down the maître d' for virtually everything we needed, because our grumpy waitress wouldn't hardly even look at us. We assumed it was because we are Americans -- because all the Scottish guests next to us received friendly and attentive service. The breakfast wait staff were friendly and helpful -- like a complete different restaurant. While in Scotland for the week, we stayed at four hotels. The Norton House was the most expensive and by far our least favorite (because of the disrespectful way we were treated, not because of the facilities). Heads up -- finding this hotel is not easy. Be forewarned, it sets back from the main road at least a mile on a little path, so don't expect to see it from the main road. Ultimately we had to put in into the rental car's GPS to find it -- roads in the vicinity are complex. I gave the "room comfort" 4 out of 5 stars because we were shorthanded on towels and washcloths and because the "rain shower" experience was more of a forced drowning experience rather than a comfortable shower. Also, although there is a towel warmer there, we could not find any way to turn it on. Other than that, the room experience was terrific.
- Free full breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Norton House Hotel & Spa places you 2 mi (3.3 km) from Royal Highland Centre. This 83-room, 4-star hotel has free breakfast along with conveniences like a full-service spa and an indoor pool. It's near the airport and also close to Gyle Shopping Centre and Heriot Watt University.
Free full breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.
All of Norton House Hotel & Spa's 83 individually decorated rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Free bottled water, safes, and ironing boards are other standard amenities.
At Norton House Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a health club. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.