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Citywest Hotel

4.0 out of 5.0

Recent guest reviews

At any given time there were in excess of seven tour buses. The amount of tourists from these buses overwhelmed the reception desk, the concierge staff, to the point that it was difficult to get answers to questions. One night after coming from an all day tour we came to find the seat of our toilet was totally off its hinges. We called the front desk and were informed that there was nothing they could do until the next morning. Their version of a full Irish breakfast was too dry to eat.

Overall enjoyed our stay. Non working elevators were a nuisance

Room was too far away from reception. Got the feeling booking through outside websites gets poor roomd

Very nice hotel, but the walls are so thin that you could hear everything from the rooms next door and all the people in the hall way. We had a very hard time sleeping from the all the noise going on. Our room was pretty big and the staff was very nice.

The hotel generally met my expectations. I was not expecting such an aged hotel. I’m not sure when it was built but it definitely looks over 70 years old. The hotel is very large, a labyrinth of halls, wings, and corridors. I stayed for three days and was not able to experience all that it has to offer. There were too many people to eat at the hotel restaurant. We attempted room service, but the number listed in the hotel directory was out of service and the front desk could only transfer us to the correct number. The restaurant staff must have been really busy because they only answered the phone after several attempts. I would have to say, that was the largest disappointment. A good thing about the hotel was the large room. I think this is because the hotel was so old. Now days, they build hotels to cram you inside and maximize profit. Another good item is that the hotel is within walking distance to the LUIS, a lite rail system to get you to downtown Dublin. I would recommend this to someone that needs a large room and wants to be away from downtown and has never watched the 1980’s film The Shining. I would not recommend this to someone that doesn't like older hotels, long corridors, or has problems walking long distances.

Enjoyed my stay and look forward to the next visit

For good and bad, this hotel seemed very Americanized compared to most other hotels I've been to. It's located just a bit out of Dublin, but the city can be reached fairly easily by bus or tram. Rooms were kept clean, however it wasn't until late in the day that house keeping made it to my room as it was a very busy weekend at the hotel.

Staff excellent, helpful, a bit too far out of Dublin, but all amenities available

Don't let the helicopter and Rolls Royce placed prominently outside the entrance fool you. This is an overpriced dump with dingy, dated, and dirty rooms (don't look at the back of your quilt until you are leaving). The elevators creak and groan and appear cheap. You can pay more for slightly better rooms (e.g. with plasma TV's) but don't count on it being any cleaner. The hotel has hundreds of rooms and is like a maze. Motel 6 has better basic standards of maintenance and cleanliness. Service was friendly if occasionally incompetent. Food was good and the lobby and bar area nice. Grounds are nicely maintained and the exercise facilty and pool is quite good. Unfortunately these plusses can't outweigh the overall sense that this is a dump that survives on masses of tourists who come on coach tours and never return.

not enough convenient food at various times. disorganized staff.

The City West Hotel was beautiful and had a lot to offer. We enjoyed golfing and they had many dining options. The staff was friendly and the rooms were very nice. One thing that was different was that at their beautiful spa and leisure center everything except the pool is kept separate. We wanted to enjoy the sauna and jacuzzi together but both were kept gender separated. Some people might enjoy this but it was something we didn't like. Overall though it was a beautiful hotel with a lot to offer.

After a little confusion with the check-in things settled in. We found our rooms very comfortable. The hotel staff went out of their way to be helpful with everything from directions to room service. Two beautiful golf courses are on the grounds as well as three restaurants. The complimentary Irish breakfasts were amazing! Citywest is a great location away from the hustle bustle of Dublin, yet only a 15 minute drive.

Room options

Double Room

Full 1 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Superior Room (1 King and 2 Single Beds)

King 1 | Sleeps 4

Guest reviews for Citywest Hotel

Everyone (3) Business (3) Couples (3) Family (1) Other (1) Friends (1)
2

overcrowded

Everyone

At any given time there were in excess of seven tour buses. The amount of tourists from these buses overwhelmed the reception desk, the concierge staff, to the point that it was difficult to get answers to questions. One night after coming from an all day tour we came to find the seat of our toilet was totally off its hinges. We called the front desk and were informed that there was nothing they could do until the next morning. Their version of a full Irish breakfast was too dry to eat.

By , from Florida, US on Jun 17, 2017

4

nice location a bit outside of dublin

Everyone

Overall enjoyed our stay. Non working elevators were a nuisance

By on Jun 7, 2017

3

room to far from reception

Everyone

Room was too far away from reception. Got the feeling booking through outside websites gets poor roomd

By on May 1, 2016

3

tournament

BusinessTravelers

Very nice hotel, but the walls are so thin that you could hear everything from the rooms next door and all the people in the hall way. We had a very hard time sleeping from the all the noise going on. Our room was pretty big and the staff was very nice.

By on Oct 14, 2014

3

large rooms

Couples

The hotel generally met my expectations. I was not expecting such an aged hotel. I’m not sure when it was built but it definitely looks over 70 years old. The hotel is very large, a labyrinth of halls, wings, and corridors. I stayed for three days and was not able to experience all that it has to offer. There were too many people to eat at the hotel restaurant. We attempted room service, but the number listed in the hotel directory was out of service and the front desk could only transfer us to the correct number. The restaurant staff must have been really busy because they only answered the phone after several attempts. I would have to say, that was the largest disappointment. A good thing about the hotel was the large room. I think this is because the hotel was so old. Now days, they build hotels to cram you inside and maximize profit. Another good item is that the hotel is within walking distance to the LUIS, a lite rail system to get you to downtown Dublin. I would recommend this to someone that needs a large room and wants to be away from downtown and has never watched the 1980’s film The Shining. I would not recommend this to someone that doesn't like older hotels, long corridors, or has problems walking long distances.

By on Sep 25, 2014

4

great hotel

Singles

Enjoyed my stay and look forward to the next visit

By on Sep 1, 2014

4

nice american style hotel

GetawayWithFriends

For good and bad, this hotel seemed very Americanized compared to most other hotels I've been to. It's located just a bit out of Dublin, but the city can be reached fairly easily by bus or tram. Rooms were kept clean, however it wasn't until late in the day that house keeping made it to my room as it was a very busy weekend at the hotel.

By on Nov 11, 2013

4

great value

Couples

Staff excellent, helpful, a bit too far out of Dublin, but all amenities available

By on Oct 8, 2012

1

dump in disguise

BusinessTravelers

Don't let the helicopter and Rolls Royce placed prominently outside the entrance fool you. This is an overpriced dump with dingy, dated, and dirty rooms (don't look at the back of your quilt until you are leaving). The elevators creak and groan and appear cheap. You can pay more for slightly better rooms (e.g. with plasma TV's) but don't count on it being any cleaner. The hotel has hundreds of rooms and is like a maze. Motel 6 has better basic standards of maintenance and cleanliness. Service was friendly if occasionally incompetent. Food was good and the lobby and bar area nice. Grounds are nicely maintained and the exercise facilty and pool is quite good. Unfortunately these plusses can't outweigh the overall sense that this is a dump that survives on masses of tourists who come on coach tours and never return.

By on May 11, 2009

3

ok

BusinessTravelers

not enough convenient food at various times. disorganized staff.

By on May 9, 2009